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https://www.bassettfurniture.com/terms-and-conditions.html
Submission: On December 03 via manual from US — Scanned from US
Submission: On December 03 via manual from US — Scanned from US
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Bassett Home Furnishings
SELECT YOUR STORE
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more information
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Bassett Home Furnishings
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See all stores below for our nearest location, or contact customer service for
more information
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more information
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TERMS & CONDITIONS
CANCELATION
Custom Items: Bassett does not accept any cancellations or changes on any custom
ordered product after 24 hours of the order being placed.
RETURNS
* Custom Products: Bassett does not accept returns on any custom ordered
product. All custom items will be identified on the sales order.
*
* Non-Custom Items: For any non-custom items, Bassett will accept cancellation
prior to delivery with a 15% restocking fee. This fee is 15% of the total
sale price of the merchandise, excluding tax and delivery.
*
* Accessories: All stocked, non-custom accessories can be returned within 30
days with proof of purchase.
*
* Rugs: Custom rugs can be cancelled within 24 hours of the order being placed
and are not eligible for return. All other rugs can be returned with a 15%
restocking fee within 30 days of receipt of merchandise.
*
* Clearance/Flash Sale Items: Clearance and Flash Sale items cannot be
cancelled. Clearance and Flash Sale items are final sale and may not be
returned. Quantities are limited and no price adjustments will be made on
prior sales.
PRICING
Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes
according to state and local laws apply to all purchases. The price and
availability of any merchandise is subject to change, along with any given date
regarding arrival of merchandise into our warehouse and shipping fees. We
reserve the right to refuse the order of any merchandise that we deem is
erroneously priced, described and shown in Stores and Online.
ORDER MANAGEMENT AND DELIVERY
* Payment: All orders require a 33% deposit at the time of placing the order.
All orders must be paid in full prior to scheduling your delivery. If you are
financing with the Bassett Credit Card, any amount you are financing will be
processed in full when placing your order to secure your financing terms.
*
* Order Management: All orders require a 33% deposit at the time of placing
the order. All orders must be paid in full prior to scheduling your delivery.
If you are financing with the Bassett Credit Card, any amount you are
financing will be processed in full when placing your order to secure your
financing terms.
*
* Timing: Many accessories are available to ship to your home and should arrive
in 7-10 business days, if in stock. Other accessories are not available to
ship via a national parcel company and will require delivery; shipping times
will vary.
*
* The timing on your order is provided that your item, fabric and parts are in
stock- your local store team will advise you of any delay. We strive to
schedule deliveries around your needs, which may extend the total time to
deliver. Bassett will hold your order in the local distribution center for 30
days. After 30 days, your order must be paid in full. If your order is held
in a Bassett distribution center for 60 days or more, a service fee of 2% of
your order total (excluding tax and delivery) will be charged monthly until
your order is scheduled for delivery. Service fees must be paid monthly. All
service fees must be paid prior to scheduling delivery. All orders with no
communication from the customer will be cancelled after holding the order for
6 months after receiving the merchandise in our local distribution center. A
15% restocking fee plus all service fees will be applied to the order upon
cancellation.
*
* Scheduling Delivery: All orders must be paid in full prior to scheduling your
delivery, including service fees, if applicable. Once your pieces are
available, your local team will call you to schedule delivery. 1 to 2 days
beforehand, you’ll be given a 3 hour window for when you can expect your
furniture. Bassett is not able to guarantee a specific delivery time and is
only able to accommodate rescheduling of delivery with 48 hours advance
notice.
*
* In Store Pick-Ups (available in select locations): If you have elected to
pick-up your pieces in-store, for safety reasons, store staff will not be
able to load or secure furniture in your vehicle. Please bring any necessary
packing materials (i.e. blankets, rope, etc.) to help guarantee the
successful loading and securing of your items. Some items may require
customer assembly and pick-up times will vary by location.
*
* Preparation: Please measure all doorways, stairwells, hallways, ceilings,
entryways and landings to ensure that your furniture will fit into your room,
as all custom furniture is non-returnable.
*
* All existing furniture should be removed prior to delivery and a pathway
should be cleared through your home to the room in which the furniture will
be placed.
*
* Please communicate to your scheduler if you have challenging roads, driveways
or other access points that could be difficult for a truck to access.
*
* Delivery: Our professionally trained delivery team will unwrap, place and
assemble your new furniture in the appropriate room. Our team cannot
rearrange or remove existing furniture, connect or reconnect electrical
equipment, or hang mirrors, wall art or window treatments.
*
* Inspection: Please immediately inspect your furniture and share any concerns
you may have with your delivery team. You must make any claims of damage,
shortage or errors at time of receipt. If no claim is made at this time,
furniture will be considered fully accepted. Bassett reserves the right to
inspect, repair or replace any merchandise at its discretion.
*Some states have laws which differ from the above policies.
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