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DATA SHEET


360° ASSURANCE FOR FIXED VOICE

Monetizing fixed connectivity networks means that Communications Service
Providers (CSPs) increasingly rely on the ability to meet specific network and
service performance criteria, in the form of service level agreements (SLAs)
with their enterprise customers. But today’s tools for monitoring,
troubleshooting and operating fixed voice services represent a constraint to
CSPs in their efforts to achieve this. Some of the common issues faced by CSPs
include manually intensive, time-consuming troubleshooting and increasing costs
of customer care and triage lack of visibility of service and experience of
KPIs.

Infovista’s 360° Assurance helps Communication Service Providers overcome the
issues listed above as well as many others by providing the following benefits:

 * Proactively monitor each customer’s SLA status
 * Reduce MTTx, close trouble tickets faster, reduce the volume of
   customer-initiated trouble tickets
 * Reduce root cause analysis times by more rapidly isolating the problem
   domains
 * Reduce cost-to-serve while providing transparency and monetizable performance
   insights to enterprise customers

If you want to find out more about the issues and how 360° Assurance helps in
avoiding them, download our 360° Assurance for fixed voice datasheet.

See more...

Download data sheet


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