www.egain.com
Open in
urlscan Pro
13.82.107.234
Public Scan
URL:
https://www.egain.com/blog/covid-19-customer-service-offer/?utm_source=1on1&utm_medium=email&utm_campaign=kmai2-na&uid...
Submission: On November 28 via api from US — Scanned from DE
Submission: On November 28 via api from US — Scanned from DE
Form analysis
2 forms found in the DOMGET https://www.egain.com/
<form method="get" action="https://www.egain.com/" class="header-searchform">
<input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>
GET https://www.egain.com/
<form method="get" action="https://www.egain.com/" class="mobile-searchform">
<input type="search" name="s" autocomplete="off" placeholder="Search">
<button type="submit" class="searchform-submit">
<i class="icon icon-magnifier"></i>
</button>
</form>
Text Content
Skip to content Open toolbar Accessibility Tools * Increase Text * Decrease Text * Grayscale * High Contrast * Negative Contrast * Light Background * Links Underline * Readable Font * Reset Print +1 800-821-4358 support@egain.com * +1 800-821-4358 * support@egain.com * * * * * Products * COLLABORATION * eGain Conversation Hub * eGain CallTrack * eGain Chat * eGain Virtual Assistant * eGain ClicktoCall * eGain Cobrowse * eGain Mail * eGain Notify * eGain Offers * eGain Social * INSIGHT * eGain Analytics Hub * eGain IVR Analytics * KNOWLEDGE + AI * eGain Knowledge Hub * eGain Knowledge for Contact Centers * eGain Knowledge for Self-Service * eGain Virtual Assistant * eGain Virtual Assistant for Agents * eGain Sales Advisor * SERVICES * eGain Consulting * eGain University * MORE * eGain Cloud AlwaysOn * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * eGain Mobile * Solutions * INDUSTRIES * Banking * Financial Services * Government * Healthcare * Health Insurance * P&C Insurance * Outsourcers * Retail * Tech Industry * Telecom * Travel & Hospitality * Utilities * ORGANIZATIONS * Contact Centers * eCommerce * eService * Helpdesks * IT * Marketing * EDITIONS * eGain SmartIVR * eGain Telehealth * eGain Virtual Financial Coach * Resources * LIBRARY * Articles * Blogs * Research * Videos * White Papers * Customer Success * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * DEVELOPER COMMUNITY * eGain Developer Central * PARTNER COMMUNITY * eGain Econet Portal * eGain Marketplace * TOPICS * Chat * Cloud Software * Customer Service Software * Digital Transformation * Digital CX * Knowledge Management * Knowledge Management System * Success * CUSTOMERS * Customer Success * AWARDS * Analyst Recognition * Awards * Support * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * eGain Managed Services * Partners * PARTNER COMMUNITY * eGain Econet Portal * eGain Community * Partner Locator * Partner Deal Registration Form * eGain Marketplace * SOLUTIONS * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * Company * MANAGEMENT * Board of Directors * Executive Team * INVESTOR RELATIONS * Investors * Annual Reports * CAREERS & CONTACT * Careers * Locations * Contact Us * RECOGNITION * Analyst Recognition * Awards * NEWS AND EVENTS * Events * Press Releases * Press Clippings * Webinars * Contact us * Blog * Menu Close * Products * COLLABORATION * eGain Conversation Hub * eGain CallTrack * eGain Chat * eGain Virtual Assistant * eGain ClicktoCall * eGain Cobrowse * eGain Mail * eGain Notify * eGain Offers * eGain Social * INSIGHT * eGain Analytics Hub * eGain IVR Analytics * KNOWLEDGE + AI * eGain Knowledge Hub * eGain Knowledge for Contact Centers * eGain Knowledge for Self-Service * eGain Virtual Assistant * eGain Virtual Assistant for Agents * eGain Sales Advisor * SERVICES * eGain Consulting * eGain University * MORE * eGain Cloud AlwaysOn * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * eGain Mobile * Solutions * INDUSTRIES * Banking * Financial Services * Government * Healthcare * Health Insurance * P&C Insurance * Outsourcers * Retail * Tech Industry * Telecom * Travel & Hospitality * Utilities * ORGANIZATIONS * Contact Centers * eCommerce * eService * Helpdesks * IT * Marketing * EDITIONS * eGain SmartIVR * eGain Telehealth * eGain Virtual Financial Coach * Resources * LIBRARY * Articles * Blogs * Research * Videos * White Papers * Customer Success * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * DEVELOPER COMMUNITY * eGain Developer Central * PARTNER COMMUNITY * eGain Econet Portal * eGain Marketplace * TOPICS * Chat * Cloud Software * Customer Service Software * Digital Transformation * Digital CX * Knowledge Management * Knowledge Management System * Success * CUSTOMERS * Customer Success * AWARDS * Analyst Recognition * Awards * Support * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * eGain Managed Services * Partners * PARTNER COMMUNITY * eGain Econet Portal * eGain Community * Partner Locator * Partner Deal Registration Form * eGain Marketplace * SOLUTIONS * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for IBM Watson * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * Company * MANAGEMENT * Board of Directors * Executive Team * INVESTOR RELATIONS * Investors * Annual Reports * CAREERS & CONTACT * Careers * Locations * Contact Us * RECOGNITION * Analyst Recognition * Awards * NEWS AND EVENTS * Events * Press Releases * Press Clippings * Webinars * Contact us * Blog * -------------------------------------------------------------------------------- * Home * Authors * Subscribe Published on: April 25, 2020 Author: Anand Subramaniam CUSTOMER SERVICEDIGITAL ENGAGEMENT EGAIN COVID-19 OFFER TO TAME CUSTOMER SERVICE SPIKE Did you know that we are offering a virtual assistant solution that delivers quick value as it helps businesses handle soaring demand for customer service, triggered by Covid-19? Unlike bait-and-switch “free” teasers, unproven technologies, and solutions that take forever to deliver business benefits, if at all, eGain for COVID-19 draws from cutting-edge technology and two decades of best practice to deliver quick value. The offer includes the following components: Standard Edition * eGain Virtual Assistant™, award-winning chatbot from eGain * Solution setup for 5 call drivers Advanced Edition * eGain Virtual Assistant™, award-winning chatbot from eGain * Solution setup for 5 call drivers * Brand alignment, optimization, and expanded needs assessment The solution is already being leveraged by eGain clients to tackle customer service amid COVID-19. Among examples are: * A financial services leader is processing over 700,000 customer self-service sessions per month * A fast-growing SaaS provider is successfully handling the spike, while achieving a 67% improvement in time to answer and 62% improvement in consistency of answers * A leading European telco is deploying the solution for customer self-service to handle COVID-19 traffic after seeing a 37% improvement in First-Contact Resolution and 50% reduction in training time, when deployed to agents Why don’t you get going? Contact us for a discussion or request a demo! Contact us Contact us SHARE Tags: AI, chatbot, covid-19, customer service, digital experience, virtual assistant PREVIOUS POST CUSTOMER EXPERIENCE IN THE TIME OF CORONAVIRUS AKA COVID-19 NEXT POST THE NEW DIGITAL CUSTOMER ENGAGEMENT IMPERATIVE FOR THE NEW (AB)NORMAL Privacy policy * * * * Proudly powered by WordPress Alto by Pixel Union. English German English We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy