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Published on: April 25, 2020
Author: Anand Subramaniam


CUSTOMER SERVICEDIGITAL ENGAGEMENT


EGAIN COVID-19 OFFER TO TAME CUSTOMER SERVICE SPIKE


Did you know that we are offering a virtual assistant solution that delivers
quick value as it helps businesses handle soaring demand for customer service,
triggered by Covid-19? Unlike bait-and-switch “free” teasers, unproven
technologies, and solutions that take forever to deliver business benefits, if
at all, eGain for COVID-19 draws from cutting-edge technology and two decades of
best practice to deliver quick value.

The offer includes the following components:

Standard Edition

 * eGain Virtual Assistant™, award-winning chatbot from eGain
 * Solution setup for 5 call drivers

Advanced Edition

 * eGain Virtual Assistant™, award-winning chatbot from eGain
 * Solution setup for 5 call drivers
 * Brand alignment, optimization, and expanded needs assessment

The solution is already being leveraged by eGain clients to tackle customer
service amid COVID-19.

Among examples are:

 * A financial services leader is processing over 700,000 customer self-service
   sessions per month
 * A fast-growing SaaS provider is successfully handling the spike, while
   achieving a 67% improvement in time to answer and 62% improvement in
   consistency of answers
 * A leading European telco is deploying the solution for customer self-service
   to handle COVID-19 traffic after seeing a 37% improvement in First-Contact
   Resolution and 50% reduction in training time, when deployed to agents

Why don’t you get going? Contact us for a discussion or request a demo!

Contact us
Contact us

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Tags:
AI, chatbot, covid-19, customer service, digital experience, virtual assistant

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