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 * Home
 * Interactive Solutions
   * Customer Experience
   * Customer Communication Management
   * Digital Innovations
 * SCM Solutions
   * Warehousing
   * Freight Forwarding
   * Project Logistics
   * Manufacturing
   * Distribution
   * Returnable Supply Chain
   * E-Commerce Fulfilment Platform
   * Vaccine Distribution Network
     
     
 * About us
 * Investors
 * Partner
 * Contact us


 * Home
 * Interactive Solutions
   * Customer Experience
   * Customer Communication Management
   * Digital Innovations
 * SCM Solutions
   * Warehousing
   * Freight Forwarding
   * Project Logistics
   * Manufacturing
   * Distribution
   * Returnable Supply Chain
   * E-Commerce Fulfilment Platform
   * Vaccine Distribution Network
     
     
 * About us
 * Investors
 * Partner
 * Contact us



Customer centric companies gained 43% in performance compared to a 33.9%
decrease for companies who have neglected customer experience - Forrester’s
Customer Index



Digital customer communication has been elevated as a core component to assist
enterprises in delivering a better customer experience




WHAT IS CUSTOMER EXPERIENCE?

Customer experience is the cumulative impact of multiple interactions between a
brand and its customers across all touchpoints. In the past, the bulk of client
communication was limited to print. However, in the last decade with the
increasing penetration of the internet, digital communication has proven to be
one of the most significant components of delivering a good customer experience.

Today more than 65% of customers prefer digital & email channels for
communication and expect seamless, consistent, personalised messaging across
channels, devices, and formats at a click of the button. Multi-channel digital
marketing (email, web, mobile) delivery and presentation of correspondence now
factor into consumer buying choices in industries such as insurance, financial
services, healthcare, retail, travel, etc. A positive customer experience not
only results in making your customer happy, but it can also lead to additional
revenue. Trejhara’s Interact DX enables self-service on all communications with
easy information search, instead of calling enterprise call centers or wait in
long queues at the branches.




INTUITIVE TOOLS; EASY TO USE GUI

An easy-to-use and customisable toolset enables business users to design
and deliver a wide range of beautiful customer communications to their customers
through:



Web based GUI for all functions, from design to administrations to delivery



Rule based query builder for customer segmentation



Easily customisable templates



Quality control through multiple check points including maker-checker feature



Notification tool



Rich media integration with audio video



Web and mobile complaint interactive view



Real time integration of payment, account summary and customer care with online
account





WHY CHOOSE INTERACT DX?

Personalisation and channel preference:
Interact DX enables organisations to create highly personalised, relevant
communications across all channels.

Interactivity:
Dynamic visualisation capabilities facilitate real-time mobile and web
experiences that enable customers to engage with content using interactive
charts, graphs, and sliders.

Consistency:
Centralisation enables a better customer experience since designs are created in
a channel-agnostic manner and delivered via a channel of choice. Consistent
messaging, just like consistent experiences, builds trust. Trust build customer
loyalty.

Convenience:
A centralised customer communication management (CCM) platform enables you to
get the right messages to your customers, faster. Additionally, it makes
creating a seamless onboarding experience easy with pre-populated digital forms,
electronic signature capabilities, and more.





WHOM DO WE SERVE?

Our Customer Communication Management product suite provides a comprehensive,
interactive, personalised communication experience including personalised
audio-video communication across multiple domains.




Interact DX provides all types of customer communication as well as interactive
marketing communication to assist organisations to improve on customer
engagement. Communications such as bills, statements, targeted advertisements,
policy kits, welcome kits, receipts, loyalty/rewards, advisory/notification
alerts, reminders, audio-visual messages, etc. are delivered through this
platform across multiple channels such as WhatsApp, social media, email, web,
mobile, print, kiosk and more.





REDEFINE CUSTOMER EXPERIENCE





LET’S TAKE CUSTOMER EXPERIENCE TO THE NEXT LEVEL. SCHEDULE A MEETING



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