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PETS AT HOME TERMS & CONDITIONS





These terms and conditions, your subscription application (“Application”) and
the Flea Treatment Subscription Leaflet and Frequently Asked Questions (as
updated from time to time) http://www.petsathome.com/subscribeandsaveflea
(together “Terms; Your Subscription”) form the contract with you, the pet owner
(“you”, “your”). These Terms are important and we strongly advise that you read
through them carefully and keep them in a safe place, so that you can refer to
them in the future.

The Animal Healthcare Company Ltd provides administrative services and collects
payments from you on behalf of Pets at Home to pay for Your Subscription. Your
contract is with Pets at Home and not with Animal Healthcare Limited.

If you change your mind and wish to cancel Your Subscription, you may do so by
telling us within 14 days of the date of your Application. You should contact us
in writing either by letter addressed to Customer Services, Pets at Home
Limited, Epsom Avenue, Stanley Green Trading Estate, Handforth, Cheshire SK9 3RN
or by email to PAHCservice@petsathome.co.uk. The payment for the first month is
non-refundable, but we will cancel Your Subscription and will not request any
further payments.



The Subscription Service

 1. Your Subscription is with PETS AT HOME LIMITED, Epsom Avenue, Stanley Green
    Trading Estate, Handforth, Cheshire SK9 3RN (“Pets at Home” or “we, us,
    our”) and is administered by THE ANIMAL HEALTHCARE COMPANY LTD, The Quorum,
    Bond Street, Bristol, BS1 3AE.
 2. If your Application is accepted by Pets at Home Your Subscription entitles
    you to receive the monthly preventative flea treatment specified by you in
    the Application or a replacement preventative flea treatment as notified by
    Pets at Home under these Terms (“Treatment”).
 3. To ensure that the Treatment is safe and effective please note that it must
    be used strictly in accordance with the current instructions and warnings as
    detailed on the leaflet provided with each treatment.
 4. Following receiving updated information about Your Pet under clause 28:
    1. Pets at Home will notify you if it considers that the Treatment should be
       changed (including the change in fee payable) and you may cancel Your
       Subscription by notice in writing to Pets at Home. If you do not cancel
       within 14 days of the notification from Pets at Home you will be deemed
       to have accepted the changes notified. If the notification of change from
       us occurs less than 14 days before the date your next delivery leaves
       Pets at Home your next delivery may be the old Treatment and the new
       Treatment will be delivered with effect from the next month.
    2. Pets at Home may, if it considers it appropriate for the welfare of Your
       Pet, immediately cancel Your Subscription by notice in writing to you.
 5. If Your Pet is sensitive or allergic to the products under Your
    Subscription, substitute products may be available. Please discuss Your
    Pet’s requirements with Pets at Home and clause 4 will apply if Pets at Home
    considers that the Treatment should be changed or cancelled.
 6. Should Pets at Home not be able to supply the Treatment in any month it
    shall notify you as soon as possible so for that month you can purchase the
    Treatment from another supplier. You will be refunded for any payment made
    by you for Treatment which is not supplied.
 7. Any other treatments or products purchased from Pets at Home are payable
    separately by you to Pets at Home.

Delivery

 8. At the time of making your Application (whether online or instore) you will
    purchase the first pipette of Your Subscription. Future monthly Treatments
    will be delivered (no charge for delivery) every 30 days to the address
    specified in your Application, the first delivery to be made 30 days after
    your Application. If any Treatment is returned to Pets at Home, Pets at Home
    will notify you by email and Your Subscription will automatically be placed
    on hold and no further deliveries will be processed for dispatch until you
    resolve the problem.
 9. If our supply of the Treatment is delayed by an event outside our control
    then Pets at Home will contact you as soon as possible to let you know and
    we will take steps to minimise the effect of the delay. Provided we do this
    we will not be liable for delays caused by the event. We will refund you for
    any Treatments not received by you.

Payments

 10. The weight of Your Pet entered on your Application will be the weight used
     to determine the fee category Your Pet falls into, subject to any changes
     in accordance with clause 4(a). The fees to be paid for Your Subscription
     are as set out in the email accepting your Application or otherwise
     notified under this Agreement.
 11. You will pay for the first month of Your Subscription at the time of making
     the Application and by entering into Your Subscription you are agreeing to
     pay future monthly payments by direct debit to The Animal Healthcare
     Company Limited, the first of which will be requested approximately 15 days
     after Your Subscription is set up. The subsequent payments will be
     requested monthly on the same day of the month as the first direct debit
     payment.
 12. If Your Subscription is cancelled for any reason you shall be liable to pay
     us for all Treatments Your Pet has received. If the cancellation of Your
     Subscription occurs before the Treatment for that month has left Pets at
     Home for delivery to you, you will not be charged for that month. If it has
     already left Pets at Home for delivery to you then you will be charged for
     that month, but not for future months.
 13. If any of your payments are returned to us unpaid, we will inform you and
     attempt to collect the payment from you by Debit/Credit card. If this
     happens, we will charge you an administration fee of £0.50.
 14. If one or more attempts to collect your payments are returned to us unpaid,
     or if you cancel your direct debit we may immediately cancel Your
     Subscription.
 15. You must pay the fees until Your Subscription is cancelled in accordance
     with this Agreement. We will not refund fees paid or payable by you except
     in the case of our administrative error or as otherwise provided in these
     Terms.
 16. We reserve the right to suspend Your Subscription if you have any
     outstanding debt with Pets at Home outside of Your Subscription that is
     more than 7 days overdue. If not already cancelled in accordance with the
     Terms, Your Subscription will be reactivated once payment of the debt is
     made in full.

Duration of Subscription and cancellation

 17. Your Subscription is an ongoing contract until it is cancelled in
     accordance with its terms.
 18. You may cancel Your Subscription on 30 days written notice to Pets at Home
     and we may cancel Your Subscription on 30 days written notice to you.

General Conditions

 19. You MUST be over 18 years of age to enter these Terms.
 20. You MUST be a member of the Pets at Home VIP club
 21. Your Subscription may not be transferred either from Your Pet to another
     pet, or from you to a third party.
 22. THIS IS NOT AN INSURANCE POLICY.
 23. These Terms are subject to English law.
 24. All Applications are subject to acceptance by Pets at Home who reserve the
     right to refuse to enter into Terms with you.
 25. Writing” includes emails. When we use the words “writing” or “written” in
     these terms, this includes emails.

Variation of these Terms

 26. Pets at Home reserve the right to change the terms of Your Subscription by
     giving you 30 days written notice. If, before that 30 days’ notice from
     Pets at Home has expired, you do not wish Your Subscription to continue,
     you may cancel it by giving Pets at Home 30 days written notice. If you do
     not give notice by the time the Pets at Home notice has expired, you will
     be deemed to have accepted the variation.

Your Responsibilities

 27. If your personal details change, you must notify Pets at Home immediately.
 28. If Your Pet is lost or deceased, you should notify Pets at Home who will
     cancel Your Subscription and will not request any further payments except
     for any Treatments which were dispatched to you before cancellation.
 29. You are responsible for ensuring the information you give us about Your Pet
     is accurate and up to date. We will endeavour to remind you to update us,
     but you should not rely solely on the reminder system.

Complaints Procedure

 30. If you have any cause for complaint connected with Your Subscription ,
     please contact our customer services team on 0800 328 4204 or 0161 486 6688
     or email at PAHCservice@petsathome.co.uk or write to Customer Services,
     Pets at Home Limited, Epsom Avenue, Stanley Green Trading Estate,
     Handforth, Cheshire SK9 3RN. Please provide your name, home address,
     details of Your Subscription, your phone number and email address.
 31. The main purpose for which we hold and use your personal data is to enable
     us to administer your subscription. We also use personal data for market
     research to improve our services to you and our other customers, to comply
     with legal obligations which we are subject to, to protect our interests
     and for fraud detection and prevention.
 32. We operate strict procedures to ensure that your personal data is kept safe
     and secure with us and our appointed third parties, for the purpose of
     administering Your Subscription. Whilst administering your payments, we may
     receive and share personal data with:
     * other relevant persons involved in dealing with your payments including
       The Animal Healthcare Company Limited and any other data processors
       appointed by us in connection with the administration of your payments.
     * persons appointed by you and/or under a Power of Attorney for a period of
       time, e.g. the pet’s owner when different to you. Data may be processed
       outside the EEA.

Data may be processed outside the EEA.



The Direct Debit Guarantee

 * This Guarantee is offered by all banks and building societies that accept
   instructions to pay Direct Debits.

 * If there are any changes to the amount, date or frequency of your Direct
   Debit, Animal Healthcare Company Ltd will notify you 3 working days in
   advance of your account being debited or as otherwise agreed. If you request
   Animal Healthcare Company Ltd to collect a payment, confirmation of the
   amount and date will be given to you at the time of the request.

 * If an error is made in the payment of your Direct Debit, by Animal Healthcare
   Company Ltd, or your bank or building society, you are entitled to a full and
   immediate refund of the amount paid from your bank or building society
   
 * If you receive a refund you are not entitled to, you must pay it back when
   Animal Healthcare Company Ltd asks you to.
   
 * You can cancel a Direct Debit at anytime by simply contacting your bank or
   building society. Written confirmation may be required. Please also notify
   us.

 * Terms of use
 * Privacy policy
 * Cookie policy

Premier Vet Alliance
The Quorum,
Bond Street,
Bristol,
BS1 3AE

+44 117 370 0300 pcp@premiervetalliance.co.uk


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© Premier Vet Alliance Limited is a member of Premier Veterinary Group plc ·
Registered in England & Wales · 07267818


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