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ALERT: Communication for customers impacted by Coronavirus (COVID-19).✕ALERT:
Communication for customers impacted by Coronavirus (COVID-19).✕

Our thoughts are with those affected by natural disasters. We are here to
support our cardholders and partners in their time of need. If you are impacted,
please contact us to discuss how we can help.

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it’s our job not only to help our customers every day – but also when disasters
like these strike.

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Consumer Resources


PAY WITHOUT LOG IN



Pay Without Log In is a simple, fast and secure way to make same-day Synchrony
credit card payments online—without logging in. Use it with any connected
device.

REGISTER NOW



HOW IT WORKS

 * 1
   Register your account.
 * 2
   Enable the Pay Without Log In feature.
 * 3
   You’re ready to make a payment.

Questions? Download how-to guide.

REGISTER NOW



FAQ

Have questions? We have answers.

How do I enable Pay Without Log In?

First, make sure that your account is registered on mysynchrony.com. Watch the
“How To Register” video for step-by-step instructions on registering.

Once your account is registered, you can enable Pay Without Log In. Below is an
overview of the process.

Click the log in icon on mysynchrony.com. As you’re logging in, you can check
the box to Remember User Name.

You may also choose to check the box This is my personal device. Remember me.
for the device you’re using. If you do so, you can securely use Pay Without Log
In from this device without answering one of your security questions. If you
choose Do NOT remember me, you will be asked to answer one of your security
questions each time you use Pay Without Log In. Note: Do not check Remember me
if you’re using a public device or a device that does not belong to you.

Next time you visit mysynchrony.com and click the log in icon, if you've enabled
device recognition, you’ll see the Pay Without Log In button. Just tap to access
online payments.

How do I use Pay Without Log In?

Pay Without Log In lets you make a same-day payment on your Synchrony credit
card account in three easy steps. On the mysynchrony.com log in page, tap the
Pay Without Log In button and then:

 1. Select your payment amount.
 2. Select your payment method.
 3. Review and authorize your payment.

Is Pay Without Log In secure?

Yes. We use industry-standard encryption technology and device recognition
technology to protect your personal information.

What encryption method is used to ensure my payment is secure?

We use industry-standard encryption technology to protect your personal
information.

Will my payment post the same day that I submit it online through
mysynchrony.com?

That depends. Payments received before 11:59 p.m. Eastern Time on any day will
be credited that same day. Payments received after 11:59 p.m. Eastern Time on
any day will be credited on the next day. Note: Payments that post to your
account after the payment due date may result in a late payment fee being
assessed to your account.

Can I edit a payment later if I need to make a change?

That depends. Online same-day payments that have a Scheduled status may be
modified or canceled until 5:00 p.m. Eastern Time on the day the payment is
scheduled. Payments made online after 5:00 p.m. Eastern Time may be modified or
canceled until 11:59 p.m. Eastern Time that day. Payments with a Pending or
Processed status, or other non-online payments, cannot be modified or canceled.

Is Pay Without Log In the same as CareCredit’s Pay My Provider?

No. Pay My Provider (PMP) lets you pay your healthcare provider balances online
using your CareCredit credit card. Tap here to learn more and access Pay My
Provider.

Can I schedule more than one payment on the same account?

No. Currently, Pay Without Log In allows you to make only one, same-day payment
on each of your Synchrony credit card accounts. When you have completed a
payment for one account, you will need to return to the mysynchrony.com log in
page and tap the Pay Without Log In button to re-start the process and make a
payment on another account.

Can I schedule a future payment using Pay Without Log In?

No. Currently, you cannot schedule future payments. You can only make one,
same-day payment on each of your Synchrony credit card accounts.

Can I make additional payments or schedule future payments outside of using Pay
Without Log In?

Yes. You can make up to 12 payments if you log in with your user name and
password at mysynchrony.com.

Will I receive a notification that my payment has been made?

Yes. You will receive an email confirmation of your payment at the email address
you provided on your account.

Which bank account will be used for Pay Without Log In?

You can choose any of the bank accounts that you have already registered at
mysynchrony.com to pay your bill using Pay Without Log In.

How do I set up my banking information?

First, log in at mysynchrony.com with your user name and password. You can then
add or delete bank accounts by tapping the Profile menu and selecting Banking
Information.

What if I see someone else’s name on the Log In page?

If you see another person’s name on the Log In page, tap the Not You link on the
top left. Note that this will also remove the Pay Without Log In button, and you
will need to enable the feature again. Tap here for complete step-by-step
instructions.

What happens to the Pay Without Log In button if I clear my cookies?

Clearing cookies will clear Pay Without Log In as well, and you will need to
enable the feature again.

Can someone else access my bank account if I use Pay Without Log In?

No. No one else can access your bank account number if you use this feature.
When you enable Pay Without Log In, you permit the system to remember your user
name and the device you’re using, so someone using a different device would not
have access to your account information. For this reason, we recommend that you
do not enable the feature if you’re using a public computer or other public
device.

What do I do if my phone is stolen while Pay Without Log In is enabled?

Please call the Customer Service number shown on the back of your Synchrony card
as soon as possible.

DOWNLOAD FAQ PDF


DISCOVER

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