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MEET YOUR NEW
CUSTOMER CARE TEAM

Our job is to make sure customers love shopping with you.
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CUSTOMER CARE SERVICES

Our full-service customer care team is ready to engage and delight your
customers today. Trained in the most popular retail tools, we promise swift
onboarding and seamless integration.


ANSWER CUSTOMER EMAILS


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ANSWER CUSTOMERS ON SOCIAL MEDIA


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CUSTOMER-CENTRIC APPROACH

We don't just answer calls; we nurture relationships. Our team always puts
customers first, so that every interaction is positive, professional, and
solution-focused.



WHY RETAILERS LOVE US

We believe in building long-term relationships. Our success is measured by your
satisfaction and your customers' happiness. While you scale your business, we
delight your customers.


DEDICATED ACCOUNT MANAGER


FREE SETUP AND TRAINING


VETTED & TRAINED AGENTS READY TO GO


14 DAY-BACK MONEY GUARANTEE


WE’RE ALREADY EXPERTS IN THE TOOLS YOU USE




CLIENT TESTIMONIALS

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 * "I'm glad I have them doing my email and chat support!"
   "Their response time is quick and the team is highly knowledgeable,
   professional, and friendly! They have gone above and beyond to assist our
   customers with any questions or issues I had and I'm glad I have them doing
   my email and chat support!"
   Nicholas Nomann
   Growth Marketer
   We Feed Raw
 * "Exceptional!"
   "The customer service team is exceptional! They are friendly, knowledgeable,
   and go above and beyond to ensure customer satisfaction. I highly recommend
   this company for their excellent service!"
   Scott Yamano
   CEO
   Yoga Club
 * "Exceeded our expectations!"
   "Manilapros exceeded our expectations in customer support for Reborn Coffee.
   Their team was experienced and produced results that improved our customer
   satisfaction. Highly recommend them!"
   Jay Kim
   CEO
   Reborn Global Holdings
 * "Delivering results that went beyond our expectations!"
   "Their attention to detail and commitment to excellence were exceptional.
   They actively listened and integrated our feedback, greatly enhancing shopper
   experience. The outcome is not just improved feedback, but a competitive edge
   in our market, evidenced by the many compliments we've received."
   Caroline Carden
   Vice President Ecommerce
   CPO
 * "Reliable, kind, and consistent!"
   "They are very reliable, kind, and consistent. They always put in the extra
   effort to show up everyday and take care of our customers, which helps our
   brand succeed. Their customer-first mentality has been so appreciated over
   the years and we look forward to continue working with them!"
   Natalie Cafone
   Senior Manager of Customer Experience
   OWYN
 * "They're amazing! I'd be lost without them"
   "They're amazing! I'd be lost without them. Thank you so much for being so
   patient and customer-focused! Our customers love us, and you've really helped
   improve our reputation as a brand."
   Dana Stevens
   Ecomm Vice President
   Amer Rugs
 * "We love their service!"
   "It was difficult for us to respond to our messages immediately, especially
   on social media. They helped us maintain our presence online. We get to
   acknowledge our customers' problems quickly, provide them updates, and solve
   their problems. We love their service!"
   Anna Price
   Chief Operating Officer
   Tutti Frutti
 * "We love our ManilaPros team!"
   "We had a lot of difficulty finding qualified talent that specializes in
   customer service for retail in the United States. Honestly, I don't think we
   had thought about outsourcing at all as a potential option, but we were very
   open to it once we heard about it. We love our ManilaPros team. They're just
   like a regular part of our team"
   Jason Halfaker
   Director of Ecommerce
   Kole Imports
 * "They understand our needs and deliver designs that exceeded our
   expectations"
   "From the first time we contacted them, their customer service was
   exceptional. They displayed an impressive understanding of our needs,
   delivering results that went beyond our expectations. The team's incredible
   patience and resourcefulness, coupled with their expertise with retail,
   elevated our customer care to new heights. Their meticulous attention to
   detail truly stood out and made a significant impact on our operations."
   Rebekka Mayers
   Senior Content and Brand Manager
   UMA
 * "I'm glad I have them doing my email and chat support!"
   "Their response time is quick and the team is highly knowledgeable,
   professional, and friendly! They have gone above and beyond to assist our
   customers with any questions or issues I had and I'm glad I have them doing
   my email and chat support!"
   Nicholas Nomann
   Growth Marketer
   We Feed Raw
 * "Exceptional!"
   "The customer service team is exceptional! They are friendly, knowledgeable,
   and go above and beyond to ensure customer satisfaction. I highly recommend
   this company for their excellent service!"
   Scott Yamano
   CEO
   Yoga Club
 * "Exceeded our expectations!"
   "Manilapros exceeded our expectations in customer support for Reborn Coffee.
   Their team was experienced and produced results that improved our customer
   satisfaction. Highly recommend them!"
   Jay Kim
   CEO
   Reborn Global Holdings
 * "Delivering results that went beyond our expectations!"
   "Their attention to detail and commitment to excellence were exceptional.
   They actively listened and integrated our feedback, greatly enhancing shopper
   experience. The outcome is not just improved feedback, but a competitive edge
   in our market, evidenced by the many compliments we've received."
   Caroline Carden
   Vice President Ecommerce
   CPO




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