blog.se.com Open in urlscan Pro
2a02:26f0:6c00:290::34c  Public Scan

Form analysis
3 forms found in the DOM

GET https://blog.se.com/

<form role="search" method="get" id="searchform" action="https://blog.se.com/">
  <label class="screen-reader-text" for="s">Search for:</label>
  <input type="text" value="" name="s" id="s" placeholder="Search">
  <input type="submit" id="searchsubmit" value="Search">
</form>

POST https://blog.se.com/wp-comments-post.php

<form action="https://blog.se.com/wp-comments-post.php" method="post" id="commentform">
  <ul id="comment-form-elements" class="clearfix">
    <li>
      <label for="author">Name (required)</label>
      <input type="text" name="author" id="author" value="" tabindex="1" aria-required="true">
    </li>
    <li>
      <label for="email">Mail (required)</label>
      <input type="email" name="email" id="email" value="" tabindex="2" aria-required="true">
      <small>(will not be published)</small>
    </li>
  </ul>
  <p>
    <label for="comment">Your Comment</label>
    <textarea maxlength="800" name="comment" id="comment" tabindex="4"></textarea>
  </p>
  <p>
    <input name="submit" type="submit" id="submit" class="button" tabindex="5" value="Submit">
    <input type="hidden" name="comment_post_ID" value="94030" id="comment_post_ID">
    <input type="hidden" name="comment_parent" id="comment_parent" value="0">
  </p>
  <p style="display: none;"><input type="hidden" id="akismet_comment_nonce" name="akismet_comment_nonce" value="8872e9affb"></p>
  <p style="display: none !important;"><label>Δ<textarea name="ak_hp_textarea" cols="45" rows="8" maxlength="100"></textarea></label><input type="hidden" id="ak_js_1" name="ak_js" value="1655998860055">
    <script>
      document.getElementById("ak_js_1").setAttribute("value", (new Date()).getTime());
    </script>
  </p>
</form>

POST

<form id="se_email_subscription_form_footer" action="" method="post">
  <div class="fieldsHolder">
    <div class="footer-subscribe-field-wrap">
      <input class="footer-subscribe-field" id="EmailFooter" name="Email" maxlength="255" type="text" required="" data-msg-required="Your email is invalid" placeholder="Email">
    </div>
    <select class="footer-subscribe-field selectized" name="iamaFooter" id="iamaFooter" required="" data-msg-required="This field is required" tabindex="-1">
      <option>I'm a...</option>
      <option>Architect, Designer or Engineer</option>
      <option>Business Reseller</option>
      <option>Consumer/Personal Use</option>
      <option>Contractor</option>
      <option>Educational/Personal Use</option>
      <option>Electrician</option>
      <option>Government Agency</option>
      <option>Home Office User</option>
      <option>Student</option>
      <option>Large Corporation User</option>
      <option>Original Equipment Manufacturer</option>
      <option>Panel Builder</option>
      <option>Retailer</option>
      <option>Service Provider</option>
      <option>Small to Medium Business User</option>
      <option>System Integrator</option>
      <option>Wholesale Distributor</option>
    </select>
    <div class="g-recaptcha" data-sitekey="6Ld3WhkUAAAAAEq5SnjK_xYnUFYFdDOJUZSMwF2a">
      <div style="width: 304px; height: 78px;">
        <div><iframe title="reCAPTCHA"
            src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6Ld3WhkUAAAAAEq5SnjK_xYnUFYFdDOJUZSMwF2a&amp;co=aHR0cHM6Ly9ibG9nLnNlLmNvbTo0NDM.&amp;hl=de&amp;v=4rwLQsl5N_ccppoTAwwwMrEN&amp;size=normal&amp;cb=kmcwr0gad8h" width="304"
            height="78" role="presentation" name="a-ke5vjn39aho7" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
        <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
      </div><iframe style="display: none;"></iframe>
    </div>
    <input name="submit" type="submit" class="footer-subscribe-submit" alt="OK" title="OK">
  </div>
</form>

Text Content

Log in

 * facebook
 * linkedIn
 * twitter
 * YouTube
 * RSS Feed

Schneider-Electric

Welcome to the Schneider Electric Blog
Global Specialist in Energy Management and Automation


BLOG DIRECTORY

Blogger Directory | View All Posts
Energy Solutions
 * Access to Energy
 * Electric Vehicle
 * Energy Management/Energy Efficiency
 * Energy Regulations
 * Renewable Energy
 * Services
 * Smart Cities
 * Smart Grid
 * Sustainability

Technology Solutions
 * Building Management
 * Cybersecurity
 * Electrical Safety
 * Industrial Software
 * Infrastructure Management
 * Internet of Things
 * IT Management
 * Machine and Process Management
 * Power Distribution and Management
 * Security Management
 * Weather Intelligence

Vertical Solutions
 * Automotive and Mobility
 * Data Center
 * Education/Research
 * Government
 * Finance
 * Food and Beverage
 * Healthcare
 * Hotel
 * Life Science
 * Marine
 * Mining/Metals/Minerals
 * Oil and Gas
 * Residential
 * Telecommunications
 * Transportation
 * Electricity Companies
 * Water

Regional Blogs
 * Brazil & Portugal (in Portuguese)
 * Denmark (in Danish)
 * Finland (in Finnish)
 * France (in French)
 * Germany (in German)
 * India (in English)
 * Italy (in Italian)
 * Spanish Speaking Countries (in Spanish)
 * Sweden (in Swedish)

Specialty Blogs
 * Executive Corner
 * Life @ Schneider
 * Innovation
 * Customer Success Stories

 * Blog Directory

Search for:


ENERGY MANAGEMENT/ENERGY EFFICIENCY


TO UNLEASH THE POWER OF AGILE BUSINESS PRACTICES, FOCUS ON YOUR CUSTOMERS

4 min read
Rohan Kelkar | April 18, 2022 | 877 views
To unleash the power of agile business practices, focus on your customers eMail8
Share 0


What does today’s business world have in common with hit movies like The Fast
and the Furious and Rush Hour? The need for speed. If companies don’t adapt
quickly to keep pace with rapid digitalization, they risk falling behind. Or
worse. But be advised: speed alone is not enough. To prosper, businesses must
work faster, yes, but also smarter and more collaboratively. And that requires
them to embrace agile business practices.


PANDEMIC UNDERSCORES THE VALUE OF AGILE BUSINESS PRACTICES

Far from a new concept in business, agile was introduced years ago by the
software industry, where frequent iterations ensured value creation throughout
product lifecycles. The practice places a high value on collaboration and the
ability to respond to ongoing change in an organized manner. Now hardware
producers and service providers are embracing the agile approach, especially in
industries facing harsh competition due to digital disruption.

If adoption of agile business practices was accelerating before 2019, the
pandemic shifted it into overdrive. According to the State of Agile 2021 report,
“organizations across all industries and of all sizes felt tremendous pressure
to make their business models fit the physical constraints of the pandemic.”

Of course, they did; for many, it was a case of change or die. So practically
overnight, we saw a proliferation of remote workforces, telemedicine
appointments, online purchasing, and curbside retail pick-ups. Thanks to their
agility, many businesses were able to adapt, remain in business, and even
thrive. Moreover, many pandemic-driven changes were a welcome evolution. Virtual
business meetings are here to stay, don’t you think?


MORE MINDSET THAN PROCESS

But agile is not simply about practices and processes. It’s a mindset that
empowers employees to rethink how they are doing things at every step based on
what their customers want.

Traditionally, product development is undertaken via a chain process. Marketing
and sales teams gather customer specifications that filter down the supply chain
to research and development and end with final product development.

This way of working leaves two major gaps:

 1. Customer needs and challenges are not top-of-mind throughout the process
    chain. Teams are focused on specifications instead of asking what is
    important to customers, what will add value, and what solutions will
    delight.
 2. Customer feedback is usually left to the very end, leaving no space for
    iterations and updates during development. By onboarding customers at the
    start, we can involve them in the process and leverage their feedback to
    develop value-add solutions along the way. When teams are clued into
    customer feedback regularly, they are empowered to experiment fast, fail
    fast, learn fast, and adapt fast.


SET UP A CUSTOMER ADVISORY BOARD

Establishing a Customer Advisory Board as part of the product development
process is a proven way to keep teams focused on customers and their needs. It
ensures customers are equally invested in the work at hand. And instead of
relegating the focus on customers to a marketing silo, all team members are
invited to exercise curiosity about the process versus simply validating that
they are meeting specifications.

Helpful questions include:

 * What are we trying to do?
 * Who is affected by our decisions?
 * Who are our influencers?
 * What are our biggest risks?
 * How will we know our solution is working?

By engaging with customers throughout the production process, we are able to vet
our solutions and avoid surprises come launch time.

The development and launch of our FlexSet low-voltage switchboard is an
excellent demonstration of the value of a Customer Advisory Board. Input from
the board informed every step of the customer journey mapping process, including
the project’s digital backbone, physical builds, and go-to-market execution. And
Schneider Electric employees from all business areas took part in advisory board
meetings, where we learned from differing viewpoints and experiences. Result?
Our final project outputs incorporated more than 1,000 customer-feedback
touchpoints.


TEST, TEST, AND TEST AGAIN

The software industry taught us that innovation is rarely the result of a linear
process; it usually involves multiple iterations and adjustments along the way.
By building a culture of experimentation, organizations can move away from
viewing failure as a negative and instead leverage learnings to determine the
approach to bring the greatest value to the customer.

Companies need to be strategic about testing, focusing on what truly matters to
their customers. Testing and demos should not be left for the latter stages of
development when changes are more complex and costly. And to get the most viable
customer feedback, companies need to ask the right questions and direct those
questions to the right people. That means a participant group representing the
targeted personas and mirrors the current industry or potential available
customer base.

At Schneider Electric, we recently used customer feedback loops to fine-tune an
air circuit breaker offer. Through two iterations, 60 customers worldwide
provided input on our minimum viable product (MVP) and human-machine interface
(HMI). The breaker’s ease of use and keyboard ergonomics received high marks,
while its small LED and suboptimal access to settings sent us back to the
drawing board. We are now in our third iteration of the product, improving the
breaker’s HMI and remote-control features with the help of our customers’
insights.

TeSys Giga contactors are another example of agility in action, field-tested in
nine countries and at several global events. The solution was fine-tuned based
on customer inputs, paving the way for almost 900,000 Euro orders shortly after
its roll-out ceremony.


KEEP CUSTOMERS AT THE HEART OF THE SOLUTION

The agile methodology continues to gain momentum across industries. By adopting
an agility mindset, companies can nurture collaboration across silos and keep
customers at the heart of their solutions.

To learn more about Schneider Electric, including energy management solutions
advanced by agile business practices, visit Schneider Electric’s website.


READ SOME OF MY OTHER BLOGS BELOW:

 * Charging into the future with Electric Vehicles
 * How distribution system operators are facing today’s smart grid challenges
 * Six ways to make buildings more sustainable

Tags: agile operations, Business Agility, customer advisory board, customer
centricity, customer satisfaction, digitalization, Operational Agility

+ Leave a Response
No Responses


LEAVE A REPLY

Click here to cancel reply.

 * Name (required)
 * Mail (required) (will not be published)

Your Comment





Δ


RELATED POSTS

It’s All About Business Continuity: How Electricians Can Offer BackUp Power
Protection to Commercial Customers The Secret to Agile and Efficient Innovation
The Essence of Agile Part 1 The Evolution of Office Design to Reflect Business
Practices in the New World


FEATURED BLOGGERS

Natalie Block
Stephen Benitez
Khaled Fakhuri
Luc Remont
Denis Marant
Natalia Pachón
John McGee
Jason Dodier
Russell Senesac
Wendi Runyon
Aamir Paul
Rohan Kelkar
Natalie Block
Stephen Benitez
Khaled Fakhuri
Luc Remont
Denis Marant
Natalia Pachón
John McGee
Jason Dodier
PrevNext

View the Blogger Directory





SIGN UP FOR EMAIL:

I'd like to receive news and commercial info from Schneider Electric and its
affiliates via electronic communication means such as email. For more details,
please read our Privacy Policy.


I'm a... Architect, Designer or Engineer Business Reseller Consumer/Personal Use
Contractor Educational/Personal Use Electrician Government Agency Home Office
User Student Large Corporation User Original Equipment Manufacturer Panel
Builder Retailer Service Provider Small to Medium Business User System
Integrator Wholesale Distributor

 * ABOUT US
   * Company Profile
   * EcoStruxure
   * Innovation Summits
   * Careers
   * Investors
   * Share Price
   * Press
   * Sustainability
   * Diversity
   * Events
   * Data Privacy and Cookies Policy
 * SUPPORT
   * Support Center
   * Contact Center
   * Find a Distributor
   * Find a Partner
   * Documents and Downloads
   * FAQs
   * Green Premium Eco Label
   * Training
   * Schneider Electric University
 * CONTACT
   * Global Website
   * US Website
   * Support
   * Sales
   * Job Search
   * Investor Relations
 * QUICK LINKS
   * All Products
   * For Your Home
   * For Your Business
   * Schneider Electric Exchange
   * Partners
   * EcoStruxure
   * Internet of Things
   * Customer Success Stories
   * Climate Change

 * 
 * 
 * 
 * 
 * 

 * Legal Information
 * Data Privacy and Cookies Policy
 * © 2022, Schneider Electric