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SUPPORT HELPDESK


WE'RE HERE TO HELP

As a valued Dotblock customer, you have access to our team of experienced
support staff who are ready to tackle any issue that may arise. You can reach us
by chat, phone, email, or support ticket at any hour of the day. Rest
comfortably knowing your services are in good hands.


We promise:

 * Around the clock on-site and on-call staff
 * Quick answers to chats, emails, support tickets, and calls 24/7
 * Updates on maintenance, system incidents, and any occasional service
   interruption
 * Extensive self-help resources in our Knowledgebase


PHONE SUPPORT HOURS: 24/7/365*

TICKET SUPPORT HOURS: M-F: 24 hours, Sat/Sun: 24 hours

*Office hours 9am - 9pm, Emergency & On-call 9pm - 9am


SUPPORT LINKS

 * Manage Your Account
 * Search Knowledgebase
 * Start a Chat
 * 866.923.4550
 * Outside U.S.518.631.5111
 * Submit a Ticket

COMMONLY SEARCHED TOPICS

HOW CAN I REINSTALL MY SERVER?

CPANEL AND WHM INFORMATION

WHAT ARE MY UPGRADE OPTIONS?

BASIC STEPS TO SECURE YOUR SERVER

HOW DO I ADD A DNS ZONE FOR MY DOMAIN?

BASIC LINUX SERVER ADMINISTRATION


WHAT OUR CLIENTS ARE SAYING ABOUT DOTBLOCK

"They offer VERY competitive prices. The support system is very responsive and
the few issues I've had have been resolved within an hour. I'm a critical
a$$hole who ran my own server farm for 15yrs prior to migrating to DotBlock
so... take that for whatever you think its wor...Read More" Rob K - FL, United
States
"Megan did a wonderful job for me today! You guys are great, as usual." Chris P
- AR, United States
"I've been hosting with dotblock.com for several years and plan on continuing to
do so. Their customer service is prompt, exceptional, and professional. With my
personally not being fully versed in server management, and not having someone
to turn to for minor issues, the dotblo...Read More" Bart B - NV, United States
"Dotblock has been great to work with and they are always around when I need
help. Since I'm not a power user I tend to call in more and every time the
support staff helps me out quickly. They are also knowledgeable about their
product and can disseminate needed information fast...Read More" Marie - FL,
United States
"I have been a Dotblock customer for a number of years and have found them to be
easy to contact for questios and information. My Dotblock VPS works very well
and is fast." mark y - CA, United States
"If I could give them 6 stars I would. Thank you to the support staff who
executed our server restore in a prompt and professional manner. When we thought
all was lost, they were right on top of things. And the service was included in
the monthly server costs. Amazing." N. B. - FL, United States
"I have had nothing but great experience with dotblock, been there for a few
years now. Would never go anywhere else." Jay Andrews - t - WI, United States
"Very satisfied. Have recommended Dotblock to our peers based on fast ping-time,
fast & scalable servers and our positive customer service experience. Happy
customer since 2013!" StarNYC D - NY, United States
"I cant go one enough... I have been with these guys for years and I pick up the
phone and say I have this issue or that issue, even though as webmaster I should
know how to do things...(but I am not professionally trained) Doesnt matter when
I say whats up they look into issues...Read More" Mark W
"Justin was awesome!!!" Dave M - CT, United States
"I started with a Host Rocket account maybe 15+ years ago for my personal sites.
I switched to DotBlock VPS maybe 6 or 7 years ago and then to a dedicated
managed server more recently. I worked at the University of Arizona for 26
years. 15 of those years were in centeral IT ...Read More" Tracey - AZ, United
States
"fast respons from support. very polite." maricor - zds, philippines
"Thank you!" Anonymous Customer
"Excellt Service !!!" Rimack - Mex, Mexico
"Great customer service. Dotblock was always a pleasure to deal with. Great
services, excellent performance, and reachable, responsive humans on the other
end of the line. I would highly recommend them to anybody, and in fact HAVE."
Adam R - NY, United States
"I've been a DotBlock customer for years and, for every single time I need some
serious help over an issue or a concern, these guys offered me the best customer
service I've seen in the market. I can't stress this enough. Right from the
set-up, I felt like I had found the right p...Read More" Henrique C - São Paulo,
Brazil
"DotBlock has really been good for my business. My sites must be fast and always
up. DotBlock delivers." Shon J - TX, United States
"Dotblock rocks and their customer service agents are fantastic." OneLegUp - NY,
United States
"I've been a host rocket (dot block) customer for several years and have been
very satisfied with the technical support team. They are always courteous,
knowledgable and helpful." Al B
"We were having an issue while using mail sending using SMTP from the server. We
were having google apps business account for the SMTP mailer and the mails were
not going out of the server. We contacted Dotblock Support team and Mr Don was
so helpful that he analysed the issues an...Read More" Litto Thomas J - Abu
Dhabi, United Arab Emirates
"Im quite happy with dotblock. Actually the best indicator is, that i'm a
customer, means i inform myself about any kinds of service before i use them.
The only thing i really dislike, is that you can't expand the diskspace only,
depending on your needs." michael - Tirol, Austria
"The services provided are top-notch. The support staff is surprisingly
attentive to detail, knowledgeable, and always willing to assist me. I am very
happy with my decision to utilize DotBlock for my hosting needs." Ryan S - CO,
United States
"Dotblock has OUTSTANDING customer service and support. Anytime that I've needed
help or a change in my server environment, DotBlock reps were helpful and
quickly responded to my needs. I have recommended DotBlock to other IT
professionals on many occasions." Philadelphia I - PA, United States
"Amazing stuff all around! Shout outs to Don and Haley for being rad people! The
only thing I'd change is NGINX over Apache but that's just me :)" Andrew - CA,
United States
"Other than a problem setting up the server that had to be reprovisioned,
Customer Support were great and very helpful." Jeffrey - NY, United States
"I've been using DotBlock for my VPS hosting since 2011. They've been awesome.
Support is always very helpful. Uptime is fantastic." Mike L - NH, United States
"never had any technical difficulties either myself or the dotblock team could
solve. when i needed them, the answers and solutions were always swift and to
100% satisfaction. i can safely say that a lot of service providers could learn
a deal or two from dotblock." LuDe
"DotBlock has exceeded my expectations 100%. I have never had a problem that was
not resolved quickly and completely. There is always a quick response to any
ticket I submit. The staff are respectful and very professional. This is a
company that does what they say. No BS No Excuse...Read More" Michadel - MA,
United States
"Great to have dotblock.com with VPS.. I am working with dotblock.com VPS and
getting a nice response. Our application is very complex and always need
reliable and stable server and this we are getting from dotblock. Thanks to have
stand out from crowd VPS setting for Customers wh...Read More" Subhasis K - West
Bengal, India
"As an IT Manager who has used many companies, y'all are my favorite: fast
response, easy to work with. ONLY issue is not HIPAA compliant so cannot use
more of your services!" Steven L. Houseworth, P - TX, United States
"Very friendly. Very helpfull. Very fast. I am very glad to be here with my web
project." Ivan F - Rostov, Russia
"There was a slight billing problem which affected my service, but as soon as I
brought it to the attention of the Billing Representative, he handled the issue
professionally and promptly, even involving Technical Support to the very end,
ensuring all my services were restored an...Read More" frank_ny - NY, United
States
"Even though I don't have a managed solution you guys are always helpful when I
have a tech issue and I really appreciate that. I've dealt with other companies
that would never help me with anything even if it was their server causing the
problem... So it's very refreshing to have...Read More" Crystal - FL, United
States
"For a first time customer of dot block I was very pleased with service support
and overall performance. Unfortunately we moved our financial services and did
not require the server at dot block." David M - AB, Canada
"Have been using dotblock for a couple years now. Before i had a habit of
switching hosting providers without hesitation, but since i started i using
dotblock i couldn't be happier. When i have a problem they provide rapid
response with a great attitude. All dotblock employees...Read More" jcesarg -
CA, United States
"Best VPS hosting company bar none. Great pricing, fast servers and amazing
support." Martin
"dotblock.com it's really recommended VPS. Price is reasonable and support is
great. I like because use it's really simple and easy to understand. I love it..
one most thing i love is support reply my email and ticket it's really fast. And
they give trial 30 days, for me it...Read More" Welly T
"OUTSTANDING Customer Service! They've NEVER let me down. Couldn't be happier!"
Mark - GA, United States
"Dotblock saved us today with some excellent 'above and beyond' tech support."
Mark - Scotland, United Kingdom
"DotBlock is simply amazing. Their support rocks, they are ever helpful, and
since I became a customer (2 years or so) they've so many times gone way beyond
of what you'd expect from a "normal customer support". Also their uptimes are
the best I ever experienced. ...Read More" Gert - ON, Canada
"We have been using Dotblock Servers for the Past 2 years . We had issues few
times but the support team fixed them quickly. Its value for money since the
price they offer for SSD storage is much less than other providers. I recommend
Dotblock ." Litto T
"It's a great deal and the customer service is great. Though I have had issues
the past several months with server performance, crashing and rebooting which
affects my sites and apps that use the server." Jason B - PA, United States
"Reliable, flexible server options, inexpensive and support that pays attention
to your needs. So far so good. Thanks DotBlock. -s" Shopen P - TX, United States
"I like dotblock very much and I think it offers a great service, with a good
price." Walter M
"We are a small business that needed more than just shared hosting and after
quite a bit of research decided on DotBlock as our second attempt into the VPS
world. Our first foray into the VPS world was not nearly as pleasant of an
experience, and had nearly drove us away from the ...Read More" Austin - CA,
United States
"Dotblock delivers stability, epic customer support and fast servers providing
all the tools required to maintain a stable and secure environment. I've
recommended their services to all my friends. Thank you!" Ivan L
"I've been a customer of Dotblock for many years. I started with their sister
company Hostrocket, and I transitioned to Dotblock when my site grew large
enough to need a VPS. I ultimately chose Dotblock as my VPS because I trust
their customer service to keep my best interest in m...Read More" Keen and Graev
- CA, United States
"Great company. They've really improved since I first became a customer, and for
that I'm very grateful since their support is always very courteous and helpful
and their pricing is well positioned to top it off. I have no reason to look
elsewhere, DotBlock has what I need." C.Horner - ON, Canada
"The service I've received from DotBlock has been fantastic and I have had no
issues with the services provided! Thanks, guys!" Jeff S - IN, United States
"you guys been great to deal w/ and a big help all the way around so far w/ all
thats come up. For redundancy sake we are added another data center here in FL
but we still plan to grow w/ in your data center. :) thx guys for everything"
Live-Tech - FL, United States
"Great company with quick support. Never a down time since switching to
DotBlock." David D - MI, United States
"Dotblock is a great place to get a hosted server. Prices are great, service is
amazing! Would do business here again and again." Joe N
"I am a long time user of dotblock and hostrocket. I dearly love my dotblock
servers, and anytime I had an issue, tech support was right there to help me
out. When I wanted to install an OS distribution that was not on the list, they
installed it for me promptly. Uptime is supe...Read More" wgpeters - PA, United
States
"DotBlock has cover all my needs for a virtual server and more. From the setup
of the server to this day it has always been a pleasant experience." Leo
"I have now been with DotBlock for a few years. I have really enjoyed having
high-performance hosting with outstanding customer support. DotBlock is the best
hosting provider I have dealt with in 10+ years of using enterprise-grade
hosting. You cannot go wrong. I recommend DotBloc...Read More" Erich H - CO,
United States
"No reliability problems, great server speed and bandwidth, fast customer
service. Best service provider i have seen." Edgar S - CA, United States
"Very good level of service, and support is close to being as good as it can
get." Adim
"I initially chose DotBlock because of their competitive pricing structure,
allowing me to expand as needed. Problem resolution, fortunately for myself, has
been rare and very quickly handled. I've been happily surprised by the very
reliable up-time of my server and the unmetered ...Read More" Lloyd K - MS,
United States
"i am so happy to own my first vps with dotblock,dotblock give a chance to own a
vps" diofja
"I've been using DotBlock on and off for a year or so. I've had many dealings
with customer support. It is by far the most enjoyable customer service
experience I've had. I do have a few complaints, like unexplained down-time,
frequent pings in excess of 500ms, and paying $15 for ...Read More" Thomas - VA,
United States
"it was great" Anonymous Customer
Click here to check out more reviews
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