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Introducing User Segmentation — Deliver surveys and feedback forms with precise
targeting using powerful User Segments. Learn more

Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper
insights ➝

 * Sign in
 * Help
 * Contact Us

Try for free
 * Software
   
   * Platform
     
     * CX & Survey Software Measure CX with NPS®, CES and CSAT
     * Customer Service Feedback Get insights in quality of customer service
     * Offline & Kiosk Surveys Take on-premises feedback on iOS & Android
     * Surveys for Salesforce Customer Experience Management for Salesforce
     * Product Feedback Get User Satisfaction & Experience In-Product
     
     
     * TRUSTED SECURITY
       
        * 
        * 
        * 
   * Channels
     
     * Measure and track experiences across all customer touchpoints
     * Web Surveys
     * Email Surveys
     * SMS Surveys
     * In-Product Feedback
     * In-App Feedback
     * Offline Surveys
   * CX Metrics
     
     * Track crucial metrics to improve Customer Experience
     * Net Promoter Score® (NPS) Measure Customer Loyalty
     * Customer Satisfaction Score (CSAT) Measure Customer Satisfaction
     * Customer Effort Score (CES) Measure Customer Service
 * Solutions
   
   * Industries
     
     * Software
     * SaaS
     * eCommerce
     * Healthcare
     * Restaurants
     * Hotels
     * Education
     * Retail
     * Financial Services
   * Use Cases
     
     * Customer Experience
     * Product Experience
     * Website Feedback
     * Helpdesk Feedback
     * Patient Feedback
     * Employee Engagement
     * Market Research
     * Lead Capture
   * Resources
     
     * Customer Support
       
       * Help Center Learn how to use Zonka Feedback effectively
       * Developer Center Information about APIs, Mobile SDKs, and JS Code
     * Discover
       
       * Blogs and Insights Read articles on CX, Surveys and more
       * Customer Stories Read success stories of our valuable customers
       * Guides Get in-depth knowledge about everything CX
   * Podcast
     
     * How to Create an Awesome Customer Experience with the Right Mix of AI and
       Human Touch - The CX Broadcast with Maggie Faust ( Chief Customer Officer
       at Loris)
       Listen Now
 * Integrations
   
   * CRMs
     
     * Salesforce
     * HubSpot
     * ActiveCampaign
     * Pipedrive
     * Mailchimp
   * Helpdesks
     
     * Zendesk
     * Intercom
     * Freshdesk
     * HelpScout
     * Front
   * Collaborate
     
     * Jira
     * Slack
     * MS Teams
     * Webex
     * Zoom
     * Google Sheets
   * Automate
     
     * Zapier
     * Integrately
     * Make
     * Webhooks
     * Developer APIs
 * Pricing

   
 * Schedule a Demo
 * Try for Free

 * Software
   
   * Platform
     
     * CX & Survey Software
     * Offline & Kiosk Survey
     * Product Feedback
     * Customer Service Feedback
     * Surveys for Salesforce
   * Channels
     
     * Website Feedback
     * Email Surveys
     * SMS Surveys
     * In-Product Feedback
     * In-App Feedback
     * Offline Surveys
   * CX Metrics
     
     * Net Promoter Score® (NPS)
     * Customer Satisfaction Score (CSAT)
     * Customer Effort Score (CES)
 * Solutions
   
   * Industries
     
     * Software
     * SaaS
     * eCommerce
     * Healthcare
     * Restaurants
     * Hotels
     * Education
     * Retail
     * Financial Services
   * Use Cases
     
     * Customer Experience
     * Product Experience
     * Website Feedback
     * Helpdesk Feedback
     * Patient Feedback
     * Employee Engagement
     * Market Research
     * Lead Capture
   * Resources
     
     * Help Center
     * Developer Center
     * Customer Stories
     * Blogs and Insights
     * Guides
   * Podcast
     
     * The Role of Customer Success in Driving Product Adoption: The CX
       Broadcast with Ahaan Pandit (Associate Director of Customer Success at
       Capillary Tech)
       Listen Now
 * Integrations
   
   * CRMs
     
     * Salesforce
     * HubSpot
     * ActiveCampaign
     * Pipedrive
     * Mailchimp
   * Helpdesks
     
     * Zendesk
     * Intercom
     * Freshdesk
     * HelpScout
     * Front
   * Collaborate
     
     * Jira
     * Slack
     * MS Teams
     * Webex
     * Zoom
     * Google Sheets
   * Automate
     
     * Zapier
     * Integrately
     * Make
     * Webhooks
     * Developer APIs
 * Pricing
 * Schedule a Demo
 * Try for Free
 * Sign In


TURN FEEDBACK INTO ACTION WITH AI-DRIVEN CX & SURVEY PLATFORM

Zonka Feedback simplifies CX, allowing you to start meaningful two-way
conversations with customers via powerful surveys. Design stunning surveys in
minutes, gather data from all touchpoints, understand customers better with AI
analytics & close the feedback loop — all within one powerful platform

Get started for free Talk to an expert
MEASURE EXPERIENCE ACROSS CUSTOMER JOURNEY

Enhance customer experiences with actionable insights and personalized
improvements.
MEASURE CX METRICS LIKE NPS, CSAT, AND CES

Capture key customer experience metrics to assess and enhance customer
satisfaction
DRIVE GROWTH AND BRAND ADVOCATES

Convert feedback into growth opportunities and turn customers into loyal
advocates.
CX PROGRAM FOR ALL TEAMS & PROCESSES

Empower all teams to enhance customer experiences with CX insights.

TRUSTED BY 1000+ BRANDS GLOBALLY

 * 

WHAT IS ZONKA FEEDBACK


THE EASIEST FEEDBACK PLATFORM YOU'LL EVER USE

Zonka Feedback is the perfect balance—simple yet powerful. Unlike other customer
experience tools, it's user-friendly, scalable, and fits both startups and
growing businesses. Listen to your customers, take action & turn every
interaction into a chance to build stronger relationships.



CUSTOMER EXPERIENCES

CX platform to capture every interaction and make sense of it

 * B2C & B2B Feedback
 * Transactional & Relationship Surveys
 * Customer Service & Agent Feedback
 * Location Based CX
 * Patient Feedback

Learn More

PRODUCT FEEDBACK

Listen to your customers & build world-class products

 * In-product Feedback
 * Website Feedback
 * Feature Research
 * Microsurveys, In-app & Web Widgets
 * Content & Help Feedback

Learn More

OFFLINE & FIELD SURVEYS

Capture valuable feedback and data anywhere, anytime

 * Mobile Forms Automation
 * On-Premises Feedback
 * Kiosk Terminal
 * Front-line Experiences
 * Safety, Inspection & Audit Surveys

Learn More

DESIGN YOUR CUSTOMER JOURNEY


DESIGN, AUTOMATE, AND SHARE SURVEYS IN MINUTES

Create your CX program effortlessly with Zonka Feedback. Design stunning
surveys, automate distribution hassle-free, and start gathering feedback quickly


DESIGN ENGAGING SURVEYS WITH EASY-TO-USE SURVEY BUILDER

Create surveys effortlessly. Use AI or expert templates to build smart, branded
surveys, ask follow-up questions, and translate into multiple languages in no
time.




PERSONALIZE YOUR FEEDBACK FLOW WITH CX AUTOMATION

Automate everything! From triggering surveys with integrations and user segments
to closed-loop actions using workflow designer. Manual CX operations are a thing
of the past.




REACH CUSTOMERS EVERYWHERE WITH MULTICHANNEL FEEDBACK

Effortlessly collect relationship and transactional feedback via Email, SMS, Web
Widgets, Microsurveys, Mobile Apps, Live Chat, Kiosk, and Offline Survey apps.
Trigger via APIs, CRM, and Helpdesk integrations, or manually!

Email
SMS
In-Product
Website
In-App Mobile SDK
Live Chat
Offline


AI ANALYTICS


DECODE YOUR CUSTOMERS' VOICE WITH AI ANALYTICS

Analyze customer sentiments, detect key themes and entities, and prioritize
improvements with AI-driven precision. Eliminate guesswork with AI that works
with minimum supervision.

 * Sentiment and Customer Emotions
 * Themes and Entities
 * Urgency and Intent-Based Routing
 * Automatic Tagging

Get Started


ADVANCED REPORTING


ADVANCED AND REAL-TIME CX REPORTING

No more digging through data! Drill down, compare responses, and schedule
automatic reports – all in one place. Identify key drivers and trends with
real-time reports and dashboards.

 * Key Drivers and Trends
 * Text Analysis and Word Cloud
 * Location Based CX
 * Agent-Based CX

Learn More

CLOSING THE FEEDBACK LOOP

TAKE ACTION WITH AI-DRIVEN RESPONSE INBOX

Leverage the collaborative tool to communicate with customers, work with teams,
and take action faster, driving growth and customer delight. Listen to
dissatisfied customers, convert neutral ones to promoters, and encourage
satisfied ones to become your brand advocates.

CASE MANAGEMENT

Seamlessly track and resolve customer issues and requests with efficient case
and ticket management.
CLOSED-LOOP WORKFLOWS

Create automated workflows to close the feedback loop faster and enhance
customer satisfaction
CUSTOMER INTERACTION

Centralize all customer communications and email customers directly from the
platform.
TEAM COLLABORATION

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your
team stays aligned and informed.

INTEGRATION


CONNECT AND MANAGE FEEDBACK WITH THE TOOLS YOU USE

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing
tools. Connect with over 20 native integrations like Salesforce, MS Dynamics,
Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

 * Sync CX Data: Automatically sync CX data with your systems.
 * Trigger Surveys: Launch surveys at optimal times, such as after new contacts,
   closed tickets, orders, and more.
 * Deep Integrations: Configure advanced workflows with sync mappings, agent
   imports, and trigger settings.
 * APIs and Webhooks: Build custom integrations and workflows.

Get Started

Previous
HUBSPOT

Automate feedback collection and contact management in HubSpot to monitor
customer health and improve satisfaction scores.
INTERCOM

Engage customers directly in Intercom Messenger by sending targeted surveys, in
custom bots, via emails, and in posts.
ZENDESK

Sync real-time customer feedback and tickets in Zendesk to ensure faster
resolutions and improved support experiences.
JIRA

Integrate user feedback into Jira, automatically creating tickets to streamline
issue tracking and product development.
FRESHDESK

Collect and sync feedback directly into Freshdesk, empowering your support team
with actionable insights for better service.
MS TEAMS

Capture feedback within MS Teams to drive collaboration and quickly address
customer concerns with integrated insights.
SALESFORCE

Integrate feedback seamlessly into Salesforce to personalize customer journeys,
predict churn, and drive strategic growth with actionable insights.
HUBSPOT

Automate feedback collection and contact management in HubSpot to monitor
customer health and improve satisfaction scores.
INTERCOM

Engage customers directly in Intercom Messenger by sending targeted surveys, in
custom bots, via emails, and in posts.
ZENDESK

Sync real-time customer feedback and tickets in Zendesk to ensure faster
resolutions and improved support experiences.
JIRA

Integrate user feedback into Jira, automatically creating tickets to streamline
issue tracking and product development.
FRESHDESK

Collect and sync feedback directly into Freshdesk, empowering your support team
with actionable insights for better service.
MS TEAMS

Capture feedback within MS Teams to drive collaboration and quickly address
customer concerns with integrated insights.
SALESFORCE

Integrate feedback seamlessly into Salesforce to personalize customer journeys,
predict churn, and drive strategic growth with actionable insights.
HUBSPOT

Automate feedback collection and contact management in HubSpot to monitor
customer health and improve satisfaction scores.
INTERCOM

Engage customers directly in Intercom Messenger by sending targeted surveys, in
custom bots, via emails, and in posts.
ZENDESK

Sync real-time customer feedback and tickets in Zendesk to ensure faster
resolutions and improved support experiences.
JIRA

Integrate user feedback into Jira, automatically creating tickets to streamline
issue tracking and product development.
FRESHDESK

Collect and sync feedback directly into Freshdesk, empowering your support team
with actionable insights for better service.
MS TEAMS

Capture feedback within MS Teams to drive collaboration and quickly address
customer concerns with integrated insights.
Next

ENTERPRISE SOLUTIONS


ENSURE ENTERPRISE CX EXCELLENCE

Scale Up without Worrying about Customer Data

DATA SECURITY & COMPLIANCE

ISO 27001:2022 certification & GDPR & HIPAA compliance





SSO AND USER PERMISSION

Single sign-on and user controls to manage roles and access levels

DATA HOSTING & LOCALIZATION

Flexible data hosting across multiple global data centers.

ENTERPRISE-GRADE SERVICES

Import historical data, get custom integrations, and expert CX consulting

POWERFUL FEEDBACK SYSTEM

EVERYTHING YOU NEED TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE

Zonka Feedback offers powerful survey software to build and scale feedback
programs. Collect and measure customer feedback, get real-time insights, and
automate closing the feedback loop.
AI SURVEY BUILDER

Design surveys effortlessly with AI, pre-defined templates, and advanced
customization, supporting multiple languages and comprehensive question types.
MULTI-CHANNEL FEEDBACK COLLECTION

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and
offline modes, ensuring broad and consistent data capture.
NPS, CES, AND CSAT SURVEYS

Measure loyalty, effort, and satisfaction with specialized survey tools,
offering detailed insights into customer experience metrics.
AI-DRIVEN PLATFORM

Create intelligent feedback programs through AI-driven survey creation,
sentiment analysis, and AI insights. Automatically categorize feedback by themes
and urgency, utilize AI translations, and generate summaries for data-driven
decisions.
WORKFLOW DESIGNER

Automate feedback management with customizable workflows, ensuring timely
follow-up actions and closing feedback loops efficiently.
ADVANCED REPORTING

Create customizable, location-based, or agent-based reports filtered by CX
metrics, questions, and attributes.
COLLABORATIVE RESPONSE INBOX

Centralize and manage all feedback responses, enabling team collaboration, issue
tracking, and effective communication directly from the platform.

OUR CUSTOMERS


SEE WHAT OUR CUSTOMERS ARE SAYING

Through this app we were able to track our patient experience on real time. This
helps us to ensure that all our patients leave our hospital with a positive
experience.
KANAGARAJ S.
SANKARA EYE HOSPITAL

Implementing Zonka has been a game-changer for our organization. It has provided
us with valuable insights into our customer's experience, allowing us to
identify areas for improvement and implement changes that have positively
impacted customer satisfaction and loyalty.
NACHIKET BANDEKAR, IT DIRECTOR
DAMAS JEWELLERY

Zonka Feedback’s on premise platform is excellent for digital customer feedback.
SANDEEP DUA
SELECT CITYWALK MALL

The best part is we moved from paper feedback system to Zonka app which is
completely digital & it has every day alert notification which is great. It has
really really helped us a lot to improve our feedback collection and analysis
system
VINIT R
HEALTHCITY CAYMAN ISLANDS

What I love— the integrations are almost endless! Helping the system to tie in
seamlessly with our current toolset.
RAFAEL H.
FOUNDER & CEO AT RETEAMLY

Zonka Feedback was exactly what we were looking for. We were really happy to
discover Zonka as it offered not only full functionality as needed but also
great flexibility and reporting.
CHRIS SALANS
OWNER, MOSAIC BALI

What I love— the integrations are almost endless! Helping the system to tie in
seamlessly with our current toolset.
SHEFALI V.
DIRECTOR OF OPERATIONS AT AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are
endless. It's very easy to create a professional-looking survey in minutes. It’s
been a huge help in gathering client satisfaction data
LOUIS I.
GRISWOLD HOME CARE

The ease of Use and clear user controls love the NPS Powerful asset and the
Support is amazing at Zonka Feedback.
LARRY W.
DIGITAL MARKETING - HIGHER EDUCATION & DIVERSITY

See More Customer Stories 

CASE STUDIES


OUR SUCCESS STORIES

Real Estate
PSIPLS Rebuilds Customer Experience Landscape with Zonka Feedback
Read full story
Fintech
How Simpl Revalued it’s Customer Experience with Zonka Feedback
Read full story
Healthcare
How Zonka Feedback Aided Sankara Eye Hospitals to Improve Patient Experience
Read full story


POWERING 2,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your 14-day Free Trial Book a Demo


CX PLATFORM

 * Customer Feedback
 * Product Feedback Tool
 * Survey Software
 * Enterprise Feedback Management
 * Offline Survey App

SOLUTION

 * Surveys for Salesforce
 * Surveys for Hubspot
 * Surveys for Zendesk
 * Surveys for Intercom

CX METRICS

 * NPS Surveys
 * Customer Satisfaction Score
 * Customer Effort Score

CHANNEL

 * Website Surveys
 * Email Surveys
 * SMS Surveys
 * Feedback Button
 * Mobile Forms
 * iPad Surveys
 * Android Surveys
 * Kiosk Surveys

POPULAR TEMPLATES

 * Survey Templates
 * Feedback Form Templates
 * Healthcare Survey Templates
 * Customer Satisfaction Survey Template
 * Smiley Survey Template
 * 1 to 10 Rating Scale Template
 * Restaurant Survey Forms
 * Hotel Feedback Form
 * Student Satisfaction Survey Template
 * Voice of Customer Survey Template
 * Website Feedback Form Template

RESOURCES

 * Blog & Insights
 * Product Help
 * Product Updates
 * Help Center
 * API Documentation
 * Dev Documentation

GUIDES

 * Net Promoter Score
 * Customer Satisfaction
 * Customer Effort Score
 * Product Feedback
 * Email Surveys
 * NPS Calculator

COMPANY

 * Customer Stories
 * About Us
 * Support
 * Partners
 * Contact Us

Powerful Customer Surveys &
Product Feedback Platform

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TRUSTED SECURITY

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+1646 846-6000(Sales)
 * Privacy Policy
 * Terms of Use
 * Cookies Policy
   

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Copyright © 2024 - Zonka Technologies Pvt. Ltd.

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems,
Inc., Bain & Company, Inc., and Fred Reichheld.






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