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Text Content

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MALWAREBYTES SUPPORT TOOL

1.9.12.1020


THE MALWAREBYTES SUPPORT TOOL IS DESIGNED TO HELP YOU TROUBLESHOOT ISSUES WITH
MALWAREBYTES FOR WINDOWS.


OVERVIEW


CERTIFIED

The Malwarebytes Support Tool combines multiple utilities, such as the
Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool. The Malwarebytes
Support Tool gathers information from your computer and creates a new support
ticket or updates an existing ticket with the information gathered.


HOW DO I USE THE MALWAREBYTES SUPPORT TOOL?

Download the latest version of the Malwarebytes Support Tool, then open the
utility and accept the license agreement. For further instructions, refer to the
article Troubleshoot issues with Malwarebytes for Windows


WHAT CAN THE MALWAREBYTES SUPPORT TOOL DO?

 * Provide self-help options to assist with troubleshooting
 * Create a Malwarebytes Support ticket
 * Attach information to an existing Malwarebytes Support ticket
 * Automatically generate and upload information to a secure Malwarebytes server
 * Automatically run troubleshooting tools, including:
 * Farbar Recovery Scan Tool (FRST)
 * Malwarebytes Cleanup Utility (MB-Clean)
 * MB-Check
 * MB-Grab
 * Function using an online or offline mode
 * Advanced Options
 * Allows you to use the Malwarebytes Support Tool without an Internet
   connection
 * Saves troubleshooting logs to your computer
 * Uninstalls Malwarebytes for Windows using the Cleanup Utility


DO I NEED A LICENSE FOR THE MALWAREBYTES SUPPORT TOOL?

No, the Malwarebytes Support Tool is a free troubleshooting and repair utility.
You may download and run the Malwarebytes Support Tool as needed.


HOW DO I UPLOAD LOGS TO AN EXISTING SUPPORT TICKET?

If you have an open ticket with Malwarebytes Support, enter your ticket number
and email address when prompted in the Malwarebytes Support Tool. For
instructions, refer to the article Upload logs to your ticket using the
Malwarebytes Support Tool.


WHAT HAPPENS WHEN THE MALWAREBYTES SUPPORT TOOL CREATES A TICKET?

When the Malwarebytes Support Tool creates a ticket, your troubleshooting logs
are attached to the ticket and a confirmation email is sent to you. To add more
information to your ticket, reply to the confirmation email you received. To
create a ticket, refer to the article Troubleshoot issues with Malwarebytes for
Windows.

Read More
Fast servers and clean downloads.
Serving tech enthusiasts for over 25 years.
Tested on TechSpot Labs.



Last updated:
August 7, 2024
Developer:
Malwarebytes
License:
Freeware
OS:
Windows
File size:
13.6 MB
Downloads:
5,121
User rating:
4.5 stars out of 5 6 votes
Rate this 5 (Best) 4 3 2 1 (Worst)

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