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PRIVACY POLICY
Last updated: September 23, 2019
KLAS Research, LLC, is referred to in this Privacy Notice as "KLAS" or by first
person pronouns such as "we," "us," "our," etc.
Contact Information
KLAS will control the use of your personal data, which it collects on this
website. You may contact KLAS at:
* KLAS Research, LLC
* Attn: Personal Data Inquiries
* 365 S. Garden Grove Lane
* Pleasant Grove, Utah 84062
* +1.801.226.5120
* datause@klasresearch.com
Personal Data We Collect and Purposes for which We Use It
We collect and process personal data to facilitate our legitimate business
interests. These interests include providing our products and services to you,
communicating additional information to you regarding our products and services,
and conducting other activities associated with managing our business.
When we process your personal data to facilitate our business interests, we
balance any potential impact on you (both positive and negative) and your rights
under data protection laws.
You are not required to provide us with any personal data we may request.
However, if the requested information is necessary for us to provide any
product, service, or information requested by you, or to participate in surveys
or interviews, we will be unable to fulfill your request.
The following are examples of personal data we may collect and use:
Personal data required for the provision of products and services
To provide you with information regarding our products and services and to
enable you to use and procure them, we may collect personal data, including but
not limited to your name, telephone number, address, and email address. If you
wish to participate in our surveys, interviews, or other research initiatives,
the same contact information may also be used to communicate with you in
connection with those activities. Personal data collected is stored on servers
located in the United States of America.
KLAS conducts two primary research initiatives:
1. Vendor performance feedback (traditional model): Your survey responses will
be aggregated with those of other survey participants and the aggregate
results are shared anonymously with those who have access to KLAS’ research.
2. Clinician user feedback (Arch Collaborative): Your survey responses will be
aggregated with those of other survey participants and the aggregate results
will be shared anonymously with your employer and other report recipients.
If your employer has commissioned the survey, your individual (i.e.,
non-aggregated) survey responses will also be shared with your employer (if
you choose to share such responses with your employer).
To enable you to interact with our websites and online products and services, we
may also collect passwords, password hints, and similar security information
needed for authentication and account access.
To enable purchases of products and services, we collect data necessary to
processing payments. Such information may include a credit card number and the
associated security code if that is your chosen method of payment.
We may also request and collect other data from you via forms on our websites.
In each case, you will know what personal data you provide to us because you
actively and voluntarily provide it.
Information collected via cookies
Our websites and services use “cookies.” Cookies are small text files that
websites transfer to your computer’s hard drive. We may use cookies to measure
traffic patterns, personalize content, control security, and help us make our
websites more useful. The cookies we use may identify your OS version, browser,
and internet specifications. You have the choice to accept cookies, reject
cookies, or be notified when a site sets a cookie by configuring your browser
preferences.
KLAS stores the following required cookies on a user’s machine:
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from page to page. KLASLoginWebUserIdCookie An encrypted id required to
maintain your logged in status from session to session.
We use tools of the following third-party vendors, who may also set cookies:
* Google (metrics for general web-traffic analytics)
* Zendesk (a live-chat tool used for customer service)
The vendors above are the only companies with whom we share information gathered
from cookies. We do not use that information to market to users outside of the
KLAS website. If you are uncomfortable enabling cookies on our site, you may
turn them off. The cookies make the user experience more convenient but are not
necessary.
Information automatically collected and stored in log files
Our websites may automatically gather and store certain information in log
files, including, but not limited to, your IP Address, browser type, internet
service provider, referring/exiting pages, operating system, date/time stamp,
and clickstream data.
When necessary, we also use personal data to:
* protect against, prevent, and manage the risk of exposure to fraud, legal
claims, and liabilities;
* respond to your inquiries and requests;
* process and manage opt-out or unsubscribe requests;
* comply with applicable laws, regulations, codes, and industry standards and
practices;
* create and send communications to you;
* respond to subpoenas or orders of a court or government agency; and
* establish, exercise, or defend legal claims, including, but not limited to,
to protect KLAS's rights and/or property.
How We Share Personal Data
Your personal data will be accessible by our employees who require access in
order to further our business interests as described above.
We may share your personal data with contracted service providers to enable them
to provide our products and services to you, for customer support, marketing,
technical operations, and account management purposes; and to perform other
activities described in this Privacy Notice. We do not share, sell, rent, or
trade any personal data with third parties for any promotional purposes
unrelated to our business or to our own products and services.
Contractors and service providers are authorized to use and disclose personal
data only as necessary to perform and provide the particular services for which
they were engaged and only in accordance with this Privacy Notice. Examples of
services which may give contractors or service providers access to personal data
include:
* hosting our websites;
* hosting our email server;
* processing your payments;
* maintaining, enhancing, or adding to the functionality of our websites;
* processing and fulfilling orders
* collecting web analytics data; and
* enabling us to send you email or perform other administrative services.
We may share personal data with other parties, including the following:
* governmental authorities pursuant to applicable laws or court processes or as
we reasonably deem necessary to prevent harm, financial loss, fraud, or
illegal activity;
* the successor in interest to all or a portion of our business or assets,
provided that, should such a transfer occur, we will require such successor
to agree in writing to use, protect, and maintain the security, integrity,
and confidentiality of the transferred personal data in accordance with this
Privacy Policy; and
* others pursuant to consent obtained from you.
Criteria and Time Period for Retaining Personal Data
We retain your personal data for a reasonable period of time to fulfill the
processing purposes mentioned above. We delete personal data when it is no
longer necessary for such purposes.
Certain Rights Available to Persons in the European Economic Area
If you are located in the European Economic Area, you may have the following
rights, which may be subject to limitation:
* Right to access, rectify or erase your personal data;
* Right to restrict the processing of your personal data;
* Right to obtain copies of your personal data held by us for the purpose of
transferring it to yourself or another party specified by you;
* Right to object to the processing of your personal data; and
* Right to not be subject to automated decision-making.
To exercise any of these rights, you may contact us as described above. Our
obligations with respect to the foregoing objections and requests are governed
by applicable laws and regulations.
You also have the right to lodge a complaint regarding our processing of your
personal data with any applicable supervisory authority.
California Residents
Under California’s “Shine the Light” law, California residents may request
certain information regarding our disclosure of personal data to third parties
for their direct marketing purposes. To make such request, you may contact us as
described above.
Security Measures and How We Store Personal Data
Personal data is stored on servers and systems that are owned and managed by us
or by contractors engaged by us.
We maintain appropriate technical, administrative, and physical safeguards to
protect personal data we receive or collect. We review, monitor, and evaluate
our privacy practices and protection systems on a regular basis. Transmission of
personal data is protected by SSL encryption when it is exchanged between your
web browser and our websites.
Notwithstanding the foregoing measures, transmissions over the internet or a
mobile network are not 100% secure, and we do not guarantee the security of
transmissions. We are not responsible for any errors by individuals in
submitting personal data to KLAS.
Anonymized Data
We may use, transfer, sell, and share aggregated, anonymized data, which does
not include any personal data.
Survey and Interview Data
Our goal is to have longstanding relationships with healthcare professionals.
KLAS reports survey and interview responses obtained from providers anonymously
to ensure that they can speak freely, safely, and with candor. All reports
undergo thorough screening to maintain provider anonymity. The only information
publicly associated with your responses is job level and organization size.
Children
We do not knowingly market our products or services to, and do not solicit or
collect information from, children under the age of 16. We may ask users for
their age to ensure that we are not collecting information from children under
age 16 or to identify when additional steps may be necessary in connection with
information collected from persons who have not reached the age of maturity in
the jurisdiction in which they reside. If we learn that we have collected
personal data from a child under age 16 without parental consent, we will delete
that information. If you believe that we might have personal data from or about
a child under 16, please contact us as described above.
Changes to This Privacy Policy
This Privacy Notice may be updated from time to time to remain consistent with
the requirements of any applicable laws. We will post the revised version on our
website and update the “last updated” date above to reflect the date of the
changes.
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