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DISCOVER AI INNOVATIONS IN OUR SPRING '24 PRODUCT RELEASE.

Explore now.


SMALL BUSINESS SERVICE

Keep customers happy with a service solution that connects you with your
customers. No matter where or when they need help.

Watch demo Try for free




SERVICE SOLUTIONS WILL HELP YOU SCALE.

Keep customers loyal and happy by delivering smarter service — from in-office to
the field.


REDUCE COSTS.


SELF-SERVICE

Help customers help themselves. Easily embed knowledge articles and give
customers access to important data through a branded Help Center.




ARTIFICIAL INTELLIGENCE

Give customers real-time answers to deflect cases and cut costs. Personalize
content with the most relevant articles and enable chatbots to handle common
FAQ.




CHATBOTS

Resolve issues faster with intelligent chatbots. Automate routine requests,
guide customers through next steps, or route them to the right agent.







DRIVE SERVICE EFFICIENCY.


INTELLIGENT WORKFLOWS

Serve up the right case to the right person at the right time with actionable
insights and recommendations driven by AI.




AUTOMATION

Empower your teams and power up your workflows with easy access to critical data
— no matter where the data resides, even if it lives in other systems.




SINGLE VIEW OF YOUR CUSTOMER

See every customer interaction in a chronological timeline, regardless of
channel. Build a 360-degree view of every customer.







POWER EFFICIENT FIELD OPERATIONS.


SCHEDULING AND DISPATCHING

Minimize operating costs by ensuring that the right resources with the right
skills and the right tools are on the best routes.




MOBILE WORKER EXCELLENCE

Increase productivity and ensure service consistency by connecting your
front-line workforce to the right data and tools on the field.




REAL-TIME ASSISTANCE

Improve first-time fix rates by resolving issues from anywhere with live video.
Connect customers and your front-line workforce with experts using augmented
reality and interactive guidance.







EXTEND THE POWER OF SERVICE WITH THESE RELATED PRODUCTS.


SELF-SERVICE

Deflect cases, cut costs, and boost efficiency by empowering your customers to
find answers first.

Learn more


FIELD SERVICE

Streamline operations, boost profits, and increase happiness for your field team
and customers.

Learn more


CONTACT CENTER

Deliver service across all channels — phone, Self-Service, messaging, and
chatbots — at scale.

Learn more


CUSTOMER SERVICE AUTOMATION

Scale support and boost customer satisfaction with personalized, smart,
data-driven automation.

Learn more


View all products



GROW FAST WITH STARTER SUITE.

Start fast and grow faster with ready-to-use tools built into the world’s #1
CRM. Find more leads, win more deals, and keep customers happy all in a single,
easy-to-use app.

Get details


SERVICE FOR SMALL BUSINESS PRICING

Find the right solution for your business needs.


STARTER

The simple CRM suite with marketing, sales, and service for small teams.

$ 25
user / month
USD (billed annually)

 * 
   Email Marketing and Analytics
 * 
   Out-of-the-box Sales Processes
 * 
   Seamless Customer Service

Try for free


SERVICE PROFESSIONAL

The CRM for service.

$ 80
user / month
USD (billed annually)

 * 
   Case Swarming
 * 
   Computer Telephony Integration (CTI)
 * 
   Omni-Channel Case Routing

Try for free


SERVICE ENTERPRISE

The CRM for service with built-in AI.

$ 165
user / month
USD (billed annually)

 * 
   AI for Customer Service
 * 
   Self-Service Help Center
 * 
   Workflow Automation

Try for free


SERVICE UNLIMITED

The CRM for service with chat and 24/7 support.

$ 330
user / month
USD (billed annually)

 * 
   24/7/365 support
 * 
   AI-Powered Chatbots
 * 
   Chat

Try for free

This page is provided for information purposes only and subject to change.
Contact a sales representative for detailed pricing information.

View detailed Service Cloud pricing


> SALESFORCE EMBODIES THAT WHITE-GLOVE, HAND-HOLDING APPROACH, AND I THINK
> THAT’S EXTREMELY IMPORTANT FOR ANY COMPANY THAT’S TRYING TO GROW THEIR
> BUSINESS. JUST HAVING EXPERTS BEHIND YOU, GUIDING YOU DOWN THOSE VARIOUS
> PATHS, IS INVALUABLE.
> 
> Demetrios Barnes
> Co-Founder & COO, SmartRent

Read the story



GET THE MOST OUT OF YOUR SERVICE SOLUTIONS WITH THOUSANDS OF PARTNER APPS AND
EXPERTS.





EVERYTHING YOU NEED TO MAXIMIZE ROI.

From support, expert guidance, and resources to our trusted partner ecosystem,
we're here to help you get more value from Salesforce in the AI era.

Learn more


LEARN NEW SKILLS WITH FREE, GUIDED LEARNING ON TRAILHEAD.





HIT THE GROUND RUNNING WITH SERVICE FOR SMALL BUSINESS TIPS, TRICKS, AND BEST
PRACTICES.

Blog


LEARN THE TOP SOFT AND HARD SKILLS EVERY AGENT NEEDS.

Learn more
Report


DISCOVER THE LATEST INSIGHTS FROM 8,000+ CUSTOMER SERVICE AGENTS AND LEADERS
WORLDWIDE.

Get the report
Blog


SEE THE 3 WAYS GENERATIVE AI WILL RESHAPE CUSTOMER SERVICE.

Learn more
Playbook


GET STARTED WITH SERVICE FOR SMALL BUSINESS.

Get the playbook
See all resources


READY TO TAKE THE NEXT STEP?


START YOUR TRIAL.

Hit the ground running fast with ready-to-use tools that don’t require a ton of
setup.

Try for free


TALK TO AN EXPERT.

Tell us a bit more so the right person can reach out faster.
Request a call


WATCH A DEMO.

See how Salesforce CRM can help your small business succeed today.

Watch now




HELP DESK SOFTWARE FOR SMALL BUSINESS FAQ


WHAT IS HELP DESK SOFTWARE?

Help desk software powers the process and directs customers to where they need
to go. It also allows help desk employees to methodically process and resolve
service and support issues for internal or external customers through opening
support tickets. It then routes and escalates those tickets as needed to help
employees address customer concerns.

Salesforce offers a help desk software built for small businesses that allows
you to provide answers faster and deliver smarter service across any channel
with Service Cloud. With Salesforce, get smart about support by automating
redundant tasks to increase agent productivity, so your teams can get back to
doing what they do best — helping customers. Unify your help desk with access to
a 360-degree view of customer data across service, sales, and marketing. Provide
your agents with a complete view of the customer so they can provide faster and
more personalized support. Tailor your Service Cloud experience to meet the
needs of your team. Configure your own workflows and customize consoles with the
ease of drag and drop. Even connect with outside systems, such as Mailchimp,
Dropbox, GetFeedback, and more. Access thousands of plug-and-play apps from the
Salesforce AppExchange.


HOW TO CHOOSE A HELP DESK SOFTWARE FOR A SMALL BUSINESS?

When choosing a help desk software for a small business, consider factors such
as ease of use, ticket management capabilities, integration options,
scalability, and pricing. Look for a user-friendly solution that allows for
efficient customer support, streamlined issue resolution, and effective
collaboration between team members. Service Cloud offers a comprehensive help
desk software that enables small businesses to deliver exceptional customer
service, manage support tickets, and optimize their support operations.


HOW CAN SERVICE CLOUD HELP MY BUSINESS INCREASE LOYALTY, RETENTION, AND CUSTOMER
SATISFACTION?

When your customers have questions, your customer service team needs to be
equipped to answer them quickly and easily. When your customer service is
frictionless, customers are more likely to return to your product or service.
Service Cloud gives agents the tools to deliver an outstanding customer
experience, enabling them to work faster and more productively, which improves
customer satisfaction and reduces costs. And with Service Cloud and Customer
Communities, you can create a self-service community that allows customers to
tap into the best information about your product, connect with peers, or contact
a support agent when needed.


HOW DOES SERVICE CLOUD INCREASE AGENT PRODUCTIVITY?

The Salesforce Console was designed with agent productivity in mind. With
features such as email to case, skills-based routing, macros, and milestone
tracking, Service Cloud gives agents the tools to quickly and efficiently
respond to customers on any channel. Agents enjoy a streamlined, intuitive
experience that gives them a 360-degree view of your customers, a comprehensive
knowledge base, and access to company experts. It’s not just about your agents;
your entire organization can glean insights from a case history or help provide
technical expertise that answers a common service question.

Insights about customer service issues can be shared and added to a knowledge
base so that agents can help customers even faster. In addition to shortening
case resolution time, this kind of connected service also makes agents happier.
It all comes down to giving them the tools to do more for customers — which in
turn drives customer loyalty and referrals.


WHAT IS A SELF-SERVICE COMMUNITY AND HOW CAN IT HELP MY BUSINESS?

A self-service community is a customer portal that allows you to help customers
help themselves. Delivering self-service means showcasing your knowledge base
and offering case management to customers, so they can get answers to their
questions anytime, on any device, from community content or peers. This allows
your agents to focus on solving the most complex issues. And you can even create
an internal self-service community for your employees to collaborate around
content and business processes.

With Service Cloud and Community Cloud, you can deliver a self-service community
or customer portal that is an extension of your brand, while enabling agents to
jump on the case when needed, so no question goes unanswered. Extend your
support via a fully branded experience where customers — and employees — can tap
into articles and discussions, and ask questions of other community members or
agents with Service Cloud and Community Cloud.


WHAT REPORTS AND DASHBOARDS ARE AVAILABLE IN SERVICE CLOUD?

With Salesforce’s customizable reports and dashboards, you can monitor your
service metrics and track key performance indicators that are important to your
business, whether it’s the customer satisfaction score or average handle time.
Dashboards provide high-level visibility at a glance, and customizable reports
let you drill down for detailed information on the performance of your customer
engagement center, call center, or help desk. Creating your own reports and
dashboards is a snap; there’s no need to wait for overloaded IT resources.


WHAT FIELD SERVICE OR MOBILE WORKFORCE SOLUTIONS DOES SERVICE CLOUD PROVIDE?

Field Service is our field service management solution built on Service Cloud
that provides your business with the essential tools to deliver a faster,
smarter, and connected customer experience from the contact center to the field.
Field Service Lightning lets your business create and track work orders, manage
assets, schedule work intelligently, view and manage jobs in real time, and
access and update information from any mobile device. With Field Service
Lightning, you can transform the connected customer experience and equip your
agents, dispatchers, and mobile employees with the tools they need to deliver
powerful customer service anytime and anywhere.




NEED HELP?

No problem. Chat with our sales experts or call us at 1-800-664-9073.

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