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4KIOSK AND DIGITAL SIGNAGE MAGAZINEHello and welcome to the latest issue of KDS
Europe. As we start to navigate what it’s like to be in and out of workplaces
again, the rules and norms around how and when we use digital signage have
changed, along with how we track and measure staff satisfaction. Digital signage
is a great tool in this. In this issue we look at how it can be used effectively
to measure and encourage employee engagement as well as some of the caveats. We
also tackle the issue of good after-sales training for service staff and look
ahead to the future of touchless technology. We’re always keen to hear about
what’s going on in our industry (however left-field) so if you’d like to
contribute a feature article or news story, please get in touch. Our next
issue’s editorial deadline for submissions is 12 June. If you think our
readership would be interested in reading about your opinion, industry challenge
or thought process, please editor@kdseurope.comHappy reading! Hazel Davis
EditorEDITOR’S NOTEWould you like to contribute to KDS? Please submit news
stories, articles, press releases and industry expert opinions to Hazel
DavisPlease include high resolution (300dpi+ CMYK) images.We publish news and
articles that adhere to our editorial guidelines free of charge. This ensures
our content is unbiased and relevant to our industry.The views expressed in the
articles and technical papers are those of the authors and are not endorsed by
the publishers. Publisher: Abacus CommunicationsEditor: Hazel DavisAdvertising:
sales@kdseurope.comwww.kdseurope.comSurrey Technology Centre, Surrey Research
Park, 40 Occam Road, Guildford, GU2 7YG ISSN 2756-1097The author and publisher,
and its officers and employees, do not accept any liability for any errors that
may have occurred, or for any reliance on their contents.All trademarks and
brand names are respected within our publication. However, the publishers accept
no responsibility for any inadvertent misuse that may occur.This publication is
protected by copyright © 2023 and accordingly must not be reproduced in any
medium. All rights reserved.

5KIOSK AND DIGITAL SIGNAGE MAGAZINEBe part of the KDS Europe family and discover
how you can make the most of your presence in the UK’s leading technical journal
for hardware, software and component manufacturers, integrators and service
providers and deployers of self-service terminals, digital signage and
wayfinding.CLICK HERE to download your copy of KDS Europe’s Media Pack 2023 or
contact sales@kdseurope.com to discuss with our team.KDS EUROPE MEDIA PACK
2023NOW AVAILABLEMAKE THE MOST OF YOUR PRESENCENEWS06NEWS12THE FUTURE OF
TOUCHLESS TECHNOLOGYThe full potential of going hands-free16ROBUST, RELIABLE
TOUCH SOLUTIONS FOR IN-VEHICLE APPLICATIONS How to withstand all
environments19HOW TO USE DIGITAL SIGNAGE TO BUILD EMPLOYEE ENGAGEMENTKeeping
your workforce motivated22THE IMPORTANCE OF ADDING DIGITAL RESOURCES TO
EFFECTIVE SALES TRAININGWhy digital aftersales mattersJump booth - works on
touch free body recognition camera Page 12

6KIOSK AND DIGITAL SIGNAGE MAGAZINE6KIOSK AND DIGITAL SIGNAGE MAGAZINEluk hiar!
Uses nsign.tv for unique medical centre installationThe new HLA International
Clinic in Barcelona is equipped with a novel digital signage circuit comprising
around 30 LED screens, making it a unique installation of its kind in a medical
centre. The integration was carried out by luk hiar!, who chose the nsign.tv
software platform for the centralised management of the display network.The new
building, with four floors and three basements over a ground plan of more than
6500sqm, is HLA’s second medical centre in Barcelona and covers over 20
different specialisations. A new benchmark in innovative care, it is also a
reference for urban sustainability, designed and built with sustainable
architecture and materials.“It is a luxurious building with highly sophisticated
architecture and the best quality materials,” explained Jorge Luna, Executive
Director of luk hiar!. “In consonance, the digital signage system had to be on a
par with these high standards and to integrate to perfection with the modern,
sophisticated and different design of the building,” he added.In this regard,
both the architect as well as the management of the centre did not want
conventional LCD screens hanging on the walls, but rather an elegant, attractive
and modern digital signage circuit to share information and contents with
patients in a dynamic way.With this brief, luk hiar! designed a network based on
LED hardware in different formats, sizes and technologies, including transparent
LED screens, digital posters and modular flat screens, which are deployed in the
clinic’s different spaces including waiting rooms, reception area, training
rooms, corridors and lobbies.“LED technology affords excellent image resolution
at a highly competitive price and gave us the modular flexibility we needed to
build displays in any shape and size in the clinic, creating a notable impact
and adding a spectacular touch to the medical centre,” the Director of luk hiar!
commented.The content of the 28 screens deployed around the new clinic are
managed centrally through 20 licences from the nsign.tv software platform - an
ideal solution for non-technical users - which operates like the brain,
controlling the network, regulating the schedule of contents and synchronising
them easily and intuitively.“We chose nsign.tv for the project because it is a
solution that facilitates the straightforward yet versatile management of all
the screens. The software is simple to operate and allows the client to be
self-sufficient in handling it, if they so wish, and is able to integrate
different sources of information and can be used with any kind of hardware,”
explained Luna.With nsign.tv, the users of the clinic’s network can upload any
content, program playlists easily and even automatically if required, schedule
the publication of playlists and assign them manually or automatically to
different devices. At the same time, all devices can be controlled remotely.The
various displays dotted around the clinic are used to greet visitors and
patients, to make waiting time more bearable and pleasant with a range of
attractive contents, to share health information and advice, to play corporate
and entertainment videos, as well as to convey updated information NEWS



7KIOSK AND DIGITAL SIGNAGE MAGAZINEAmerican arm of innovative technology joins
NACS Innovative Technology has announced that it has recently re-joined NACS -
The National Association of Convenience Stores. Founded in 1961, NACS is the
leading global trade association dedicated to advancing convenience and fuel
retailing. Based in Virginia, it serves as an advisor to over 1,300 retailer,
and 1,600 supplier members from more than 50 countries, providing industry
knowledge, connections and advocacy. VP of Sales & Business Development for ITL
Americas, Rebecca White said, “This membership represents our commitment to
strengthening our presence in the growing retail and convenience store market in
America. Our US operations has seen significant expansion in this sector over the
past few years, so becoming a members of NACS is just the latest step in this
development.” White continued, “We look forward to showcasing our innovative
products to NACS members in this important market. One product that is very
exciting and ideal for the convenience store industry is our NV4000 multi-bill
recycler. We designed this compact, high performance, high volume mixed bill
recycler specifically for the retailer to accelerate customer throughput. With a
large cashbox and dispensing capacity of up to 420 bills, this solution ensures
fewer refills to increase staff efficiency. Using this, alongside our SMART Coin
System (SCS) multi-denomination coin recycler we can now offer the industry an
economical pay station with the ability to recycle both bills and coins. We also
look forward to sharing our biometric solutions with this market and showing how
convenience stores could benefit from automated age estimation at both self-serve
kiosks and manned pay stations.” NACS host an annual show which takes place each
October to bring key buyers and sellers together with the next event being held
at the Georgia World Congress Centre, in Atlanta on 4th-6th October 2023.
Commenting on NACS annual show White concluded, “We are just about to open a new
office in Atlanta so the team are well placed to join and network with the NACS
members at the show this year. We will be located in the New Exhibitor Area -
Technology on booth B4325 so come along and say hello if you are attending the
show and check out our cash validation and recycling products, and biometric
solutions for age estimation – all ideal for convenience stores.”Innovative
Technology have announced that they have recently re-joined NACS – The National
Association of Convenience Stores.KIOSK AND DIGITAL SIGNAGE MAGAZINEon the
centre’s opening hours and the location of the different units and rooms.
Moreover, the clinic’s rotation manager is also using nsign.tv to optimise the
flow of public attention through the screens.Among the various displays there is
a striking undulating LED measuring 5m long by 50cm high with a pixel pitch of
2.6mm located in the Doctor Espriu training room, where formative content is
screened in tribute to Josep Espriu, a world ambassador for health
cooperativism.In addition, transparent LED screens have been installed on all
the glass in the clinic’s various waiting rooms, as well as in the paediatrics
and odontology sections to show dynamic content. Also worth underscoring is
another spectacular transparent LED screen suspended from the ceiling in the
reception area, perfectly integrated into its surroundings. Made of flexible,
light and easy to install panels, these semi-transparent polycarbonate LED
screens (semi-transparent when not in use) can be placed on any glass surface n
such a way that they do not interrupt the vision and add an elegant and
surprising touch to the different spaces.The digital signage network installed
in the clinic is totally extendable thanks to the scalability of nsign.tv, which
allows it to be used in an unlimited number of devices. In fact, luk hiar! will
soon be installing a large LED HD screen in the ground floor lobby.The new
network is a unique audiovisual installation in Spain in a hospital setting. “It
is an innovative project and the truth is that the client was completely won
over by the network of displays, which gives the clinic an absolutely
differential aesthetic,” summed up Luna, before concluding, “and they have
already seen the versatility and potential for management that the system allows
thanks to the power of nsign.tv.”Toni Viñals, CEO of nsign.tv said: “We are
delighted that our technology has been chosen for such an emblematic project in
Barcelona. Digital signage is an affordable and easily installable solution to
improve patients’ experience in hospital settings, giving us control over the
day-to-day management of all the different screens with dynamic and attractive
content, and improving the image of the centres.”


ADVERTISEMENT8KIOSK AND DIGITAL SIGNAGE MAGAZINE8KIOSK AND DIGITAL SIGNAGE
MAGAZINEPeerless-AV announces global availability of new single and dual-sided
smart city kiosksPeerless-AV has announced the global availability of its new
generation Smart City Kiosks. Shown for the first time in EMEA at ISE 2023, the
new Single (KOP55XHB-EUK) and Dual-Sided (KOP55XHB2-EUK) models have been
designed in response to customer feedback and demand.Key upgrades facilitate a
simplified installation for running power and data cabling while offering a
dedicated storage space for media components. The Dual Sided model is brand new
to the range, offering increased screen space and opportunities for
revenue-generating digital advertising and wayfinding. These Smart City Kiosks
offer supreme versatility in a wide range of verticals, including retail,
government, transportation and visitor attractions.“Our Smart City Kiosks have
been hugely successful in EMEA and International markets, and now these new
generation models are in high demand after a positive reception at ISE in
Barcelona,” said Keith Dutch, MD EMEA, Peerless-AV. “We’re pleased to announce
that both Single and Dual-Sided models are now available to order globally. They
provide an attractive, flexible, functional outdoor digital signage upgrade for
any end-user organisation seeking to replace an existing static- or
low-engagement signage solution in urban areas.” The KOP55XHB-EUK models
incorporate one 55in Xtreme High Bright Outdoor Display (XHB554-EUK) and the
KOP55XHB2-EUK models feature two 55in Xtreme’s, installed back-to-back. The two
screens can play content independently or can operate from a duplicate feed,
within a slim, modern and aesthetically pleasing design.The Xtreme displays
offer full HD 1080P resolution for a bright and crisp picture even when placed
in direct sunlight. The fully-sealed, IP66 rated design prevents foreign
materials, such as water, dust, moisture and insects from entering the display
and has an operating temperature of -35°C to 60°C. The displays can be enhanced
with an optional IR touch overlay (KIRP-XHB4), which can detect up to 10 touch
points, whether finger, gloved hand or stylus, all in a convenient plug-and-play
design.Installation simplicity is factored into all design aspects of the Smart
City Kiosks. A base cover allows power and data cabling to run upwards from the
bottom centre and secure doors allow quick access for maintenance purposes. An
IP55 rated media cabinet provides a spacious, enclosed storage area for AV
components and integrated fans for active cooling. The Smart City Kiosk is wind
tested up to 135mph and its stylish, stainless steel and aluminium body,
combined with an outdoor rated paint finish, provides the ultimate in corrosion
resistance.Peerless-AV announces global availability of new single and
dual-sided Smart City Kiosks

9KIOSK AND DIGITAL SIGNAGE MAGAZINEReview Display Systems (RDS) has announced
the availability of a new range of high-quality multi-touch Panel PCs from
global provider of embedded computing technology, Kontron.The Web Panel Line is
available with three high resolution, widescreen IPS (in-plane switching) TFT
displays, in 7.0in (1024 x 600 pixels) , 10.1in (1280 x 800 pixels) and 15.6in
(1366 x 768 pixels) sizes, integrated PCap (projected capacitive) touch
technology, and flexible, scalable performance from Arm-based i.MX6 single or
dual core, i.MX8M quad core and Intel Atom-based dual and quad core processors.
The Kontron Web Panels are delivered with a specially developed, smart QIWI
software toolkit with a performance-optimised HTML-5 browser. The toolkit
enables quick and easy configuration of the Web Panel itself or from an external
device. A wide range of configuration options and features include network
settings, browser appearance and operation, display properties, fonts and logos,
keyboard layouts, language options and country specific settings.The Web Panels
feature a robust, optically bonded glass PCap touchscreen, which is flush mounted
in a stylish aluminium or, optional stainless-steel frame. All standard versions
are designed to offer simple and straightforward panel mounting for use in
control cabinets and equipment consoles in industrial environments. All three
panels provide an IP65 protection rating on the front side of the panel and
feature an operating temperature range of 0°C to 55°C.The 7.0in panel has a
brightness specification of 450cd/sqm and features external dimensions of 200mm
(l) x 132 (w) x 48mm (d). The 10.1in panel has a brightness rating of 430cd/sqm
and external dimensions of 265mm (l) x 187mm (w) x 41mm (d). The 15.6in panel
has a specified brightness of 400cd/m and mechanical outline dimensions of 405mm
(l) x 254mm (w) x 60mm (d). Kontron Web Panel Line PCs have been designed and
developed to provide long-term availability and continuity of supply for use in
industrial equipment and applications. The modular design also enables easy
adaptation to support individual customer-specific requirements.Review Display
Systems supports and supplies an extensive range of embedded computing solutions
from Kontron offering industrial specification products and extended lifecycles.
Review Display Systems can provide a comprehensive design, development, and
manufacturing service including the development of custom BIOS configurations,
operating systems, peripheral components, and interconnect solutions.Ventola
projects takes on installation project in Cairo Off the back of recent successes
with its new EL range, Ventola Projects has confirmed a VAvR EL project in Cairo
after expanding this new range into the Middle East marketplace. After learning
of the new EL range via news stories, the distributor in Egypt approached
Ventola Projects, wanting to implement the budget-friendly solutions into a
brand new, freshly built family entertainment centre in downtown Cairo. Within
just a week of learning of the range, the distributor booked the project in with
Ventola Projects, keen to get started on the implementation of the technology in
the facility. “It’s fantastic to see such a positive pick-up of the new EL
range,” began Mick Ventola, CEO of Ventola Projects. “To be able to provide
accessible solutions to support the success of FEC businesses across the globe
is incredibly rewarding, and we hope to expand our reach further throughout the
Middle East.” The installation will consist of core solutions from the range,
such as the VavR PC-less control systems, LED display panels and experiential
kiosks, which will be used as a welcome feature to the facility.Innovative panel
PCs feature flexible performance and configurationoptionsReview Display Systems
(RDS) has announced the availability of a new range of high-quality multi-touch
Panel PCs.

ADVERTISEMENT10KIOSK AND DIGITAL SIGNAGE MAGAZINEertu Motors has signed an
agreement with Tjekvik that will see the implementation of new check-in and
check-out solutions across the aftersales departments of its dealership
network.The new technologies will help minimise queues at peak times, create a
premium, hassle-free vehicle drop-off and pick-up experience and unlock new
revenue opportunities.All Vertu Motors retail, Bristol Street Motors and Macklin
Motors dealerships will adopt Tjekvik’s Home and Indoor self-service products,
which allow customers to securely check their vehicle in at home on their own
device, or in the dealership via user-friendly touchscreen kiosks. The kiosks
can also be used by the customer to collect their keys once work is completed.
These solutions will reduce the potential for lengthy queues at dealerships,
particularly during peak periods, and help to improve the overall customer
experience. Once the initial rollout is complete, Tjekvik and Vertu Motors will
move to phase two and will incorporate the technology across any recently
acquired dealerships. Any Vertu Motors group customers who choose to check their
vehicle in for a service or repair online can use Tjekvik’s mobile-optimised
site to confirm appointment details and provide relevant additional information.
When they arrive at the dealership, customers will confirm or update those
details via touchscreen, highlight the location of their vehicle, and drop-off
their keys using dedicated lockers built Vertu rolls out Tjekvik digital
self-service to increase aftersales efficiency and revenuesinto the kiosks. Each
digital touchpoint features Vertu Motors, Bristol Street Motors or Macklin
Motors branding to ensure a consistent corporate look throughout the entire
process. As well as improving customer service, the new self-service measures
will enable the group’s service advisors to spend more time with those customers
who require additional assistance. The digital check-in process will also allow
dealerships to promote value-added products and services, such as season-specific
offers, air-conditioning checks and service plans. With many customers being
more comfortable in choosing such items at a time to suit them, the feature
takes the pressure off service advisors and will enable dealerships to drive
additional revenues in a consistent and measurable way. Each of Tjekvik’s
digital touchpoints will be seamlessly integrated with the Group’s existing
dealership management system and lead tracking tools, including Keyloo p and
RTC, to ensure an accurate flow of data.Tjekvik, in partnership with Vertu
Motors, has also implemented an extensive training programme for the group’s
aftersales teams to ensure colleagues benefit from best practice training and
development.Robert Forrester, Chief Executive at Vertu Motors, said: “We are
delighted to have partnered with Tjekvik for the implementation of an optional
self-service journey for our customers. I believe this is a game changer, and
the initial results are very promising, fitting well with our Group’s digital
strategy. Giving our customers the opportunity to check in from home, and the
ability to utilise the self-service kiosks in our dealerships, ensures
flexibility and a fantastic customer experience.”

Zytronic’s Contactless User Interface Helps Keep Visitors to Hong Kong’s Trade
and Industry Tower SaferHong Kong’s 22-storey, 54,000sqm Trade and Industry
Tower (TI Tower) officially opened in 2015 and received a Green Building Award
for its emphasis on energy conservation during construction. The design employs
various renewable energy technologies, including a photovoltaic system, and
several energy-saving technologies, such as a solar hot water system, solar
chimney and daylight sun tubes. The lobby’s digital signage system uses two
monitors, including one that’s touch interactive to enable visitors to browse
through information such as the building’s design, environmentally sustainable
features and awards. Keen to show off green credentials to staff and visitors,
property company Savills Guardian turned to ASPIS Innovation Solutions. ASPIS
replaced the original 21-in touch sensor with Zytronic’s contactless touch
sensor. ZyBrid hover technology boosts the projected capacitive touch
sensitivity to allow user interactions to be detected up to 50mm from the
screen’s surface. No unsightly and potentially unhygienic bezels are required,
so the touchscreen is easy to maintain and clean.ASPIS also created special
graphical user interface (GUI) content, increasing the size of the icons, and
introducing wider ‘guard bands’ or space, around each touch active button.
“After this digital signage system upgrade, visitors now get a better
understanding of the TI Tower’s green construction design principles together
with information regarding the renewable energy it generates and uses,” says
Manuel Ling, ASPIS. In-store self-service kiosks are now a familiar sight within
quick-service restaurants (QSRs) - they allow us to navigate through menus, view
available offers, select from a wide range of options, and finally order and pay
for our food without queueing. However, at drive-thru QSRs, which can account
for up to 75% of a restaurant chain’s revenue, there typically isn’t the same
level of rapid, personalised, interactive information available. Spotting a gap
in this market, Olea Kiosks created a new range of outdoor interactive kiosks –
but their challenge was to ensure the same levels of usability, durability and
reliability as their indoor counterparts.Looking for an outdoor touchscreen that
could handle the additional challenges placed upon it, Andson Pong, CTO at Olea
Kiosks, led the evaluation process. “Many touchscreen manufacturers place
warranty restrictions on their products in outdoor applications, meaning that
the kiosk is limited to certain environments or locations,” he said. “We wanted
a universal outdoor design with no such restrictions. In addition, when placed
within a metal enclosure, we needed a large projected capacitive touchscreen
that is unaffected by rain and would function even when the customer has gloved
hands. Zytronic’s award-winning touchscreens proved very capable in all these
areas.”Zytronic has over 20 years of experience developing and manufacturing
touch sensors for publicly used outdoor applications that are exposed to the
elements and the associated risk of vandalism and abuse. Working closely with
Olea Kiosks, Zytronic designed a custom 32in ZyBrid touch sensor combined with
its proprietary ZXY100 controller. The touchscreen is made from 6mm thick,
toughened glass to help withstand heavy impacts. With the addition of an
IR-blocking filter laminated to the rear surface, the touch sensor also assists
in the overall thermal management of the kiosk’s display.“With any technology,
you always expect you will need some support, and that’s extremely helpful for
us because we can get new solutions up and running quickly without impacting the
client,” said Pong. “If we call Zytronic with an issue, support is extremely
responsive, and issues are resolved quickly. Likewise, when we develop a new
product or use new software, some initial adjustments usually require us to work
with Zytronic’s support team, and these get resolved very quickly too. Overall,
Zytronic’s product reliability and support are the keys to our long-term
business partnership.”Self-service kiosk leader goes outdoors with help from
Zytronic’s durable touch technology“With any technology, you always expect you
will need some support, and that’s extremely helpful for us because we can get
new solutions up and running quickly without impacting the client”KIOSK AND
DIGITAL SIGNAGE MAGAZINE11









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