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Skip to content CXAUTO2023 June 20-21 | THE RITZ-CARLTON MARINA DEL Rey | CALIFORNIA Toggle Navigation * HOME * OUR STORY * The CXAUTO Difference * TESTIMONIALS * PHOTOS & VIDEOS * Agenda-CXAUTO 2023 * SPEAKERS * More About Our Speakers * SPONSORS * PAST SUMMITS * CX AUTO 2020 * CXAUTO 2021 * CXAUTO 2022 * NEWS * CONTACT US BUY TICKETS NOW TO CXAUTO Newsmarkberger2023-03-21T08:18:58-04:00 SOCIAL MEDIA FOLLOW US ON ALL OF THE SOCIAL MEDIA PLATFORMS BELOW TO BECOME A PART OF OUR FRIENDLY COMMUNITY TODAY! RECENT NEWS * CXAUTO2023 Speaker Spotlight: William Camastro, Gold Coast Cadillac CXAUTO2023 SPEAKER SPOTLIGHT: WILLIAM CAMASTRO, GOLD COAST CADILLAC CXAUTO2023 SPEAKER SPOTLIGHT: WILLIAM CAMASTRO, GOLD COAST CADILLAC * Nissan & Gold Coast Cadillac headline CXAUTO June 20-21 NISSAN & GOLD COAST CADILLAC HEADLINE CXAUTO JUNE 20-21 NISSAN & GOLD COAST CADILLAC HEADLINE CXAUTO JUNE 20-21 * Learn More About Our Speakers at CXAUTO 2023 LEARN MORE ABOUT OUR SPEAKERS AT CXAUTO 2023 LEARN MORE ABOUT OUR SPEAKERS AT CXAUTO 2023 LEARN MORE ABOUT OUR CXAUTO 2023 SPEAKERS - Click to their biographies [...] * Dealers Marketing – Social Media Is Our Thing DEALERS MARKETING – SOCIAL MEDIA IS OUR THING DEALERS MARKETING – SOCIAL MEDIA IS OUR THING * Audi/Holman/Qvale: Closing the Gap between Customer Expectations & Reality AUDI/HOLMAN/QVALE: CLOSING THE GAP BETWEEN CUSTOMER EXPECTATIONS & REALITY AUDI/HOLMAN/QVALE: CLOSING THE GAP BETWEEN CUSTOMER EXPECTATIONS & REALITY * Jeff Wyler Auto – Real Insight From The Modern-Day Car Buyer JEFF WYLER AUTO – REAL INSIGHT FROM THE MODERN-DAY CAR BUYER JEFF WYLER AUTO – REAL INSIGHT FROM THE MODERN-DAY CAR BUYER * Highlighted Speakers – Holman, Orbee, RL Frey HIGHLIGHTED SPEAKERS – HOLMAN, ORBEE, RL FREY HIGHLIGHTED SPEAKERS – HOLMAN, ORBEE, RL FREY * Are you using CX as a key differentiator to attract both loyal and new customers? ARE YOU USING CX AS A KEY DIFFERENTIATOR TO ATTRACT BOTH LOYAL AND NEW CUSTOMERS? ARE YOU USING CX AS A KEY DIFFERENTIATOR TO ATTRACT BOTH LOYAL AND NEW CUSTOMERS? * Speakers Announced – CXAUTO June 20-21 SPEAKERS ANNOUNCED – CXAUTO JUNE 20-21 SPEAKERS ANNOUNCED – CXAUTO JUNE 20-21 CXAUTO SPEAKERS ANNOUNCED!CXAUTO delivers an agenda that provides immediate resources embracing collaborative exchange with a [...] * Connected Customer Strategy at CXAUTO June 20-21 CONNECTED CUSTOMER STRATEGY AT CXAUTO JUNE 20-21 CONNECTED CUSTOMER STRATEGY AT CXAUTO JUNE 20-21 It’s no secret that today’s evolved car buyer has no shortage of options to [...] * Inspire us with CX Stories: CXAUTO2023 is waiting to hear! INSPIRE US WITH CX STORIES: CXAUTO2023 IS WAITING TO HEAR! INSPIRE US WITH CX STORIES: CXAUTO2023 IS WAITING TO HEAR! INSPIRE US WITH YOUR CUSTOMER EXPERIENCE STORIES CXAUTO IS NOW ACCEPTING [...] * Inspire us with CX Stories: CXAUTO2023 is waiting to hear! INSPIRE US WITH CX STORIES: CXAUTO2023 IS WAITING TO HEAR! INSPIRE US WITH CX STORIES: CXAUTO2023 IS WAITING TO HEAR! INSPIRE US WITH YOUR CUSTOMER EXPERIENCE STORIES CXAUTO IS NOW ACCEPTING [...] * Sweetheart of a Deal – (3) Ticket Bundles – Prices will never be this low SWEETHEART OF A DEAL – (3) TICKET BUNDLES – PRICES WILL NEVER BE THIS LOW SWEETHEART OF A DEAL – (3) TICKET BUNDLES – PRICES WILL NEVER BE THIS LOW * LEAH WEBB– Join Me At CXAUTO2023 LEAH WEBB– JOIN ME AT CXAUTO2023 LEAH WEBB– JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER LEAH [...] * GENO WALSH – Join Me At CXAUTO2023 GENO WALSH – JOIN ME AT CXAUTO2023 GENO WALSH – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER GENO WALSH, [...] * WILLIAM CAMASTRO – Join Me At CXAUTO2023 WILLIAM CAMASTRO – JOIN ME AT CXAUTO2023 WILLIAM CAMASTRO – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER WILLIAM [...] * SHAWN WILLIAMS – Join Me At CXAUTO2023 SHAWN WILLIAMS – JOIN ME AT CXAUTO2023 SHAWN WILLIAMS – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER SHAWN WILLIAMS, [...] * SHAWN CONCANNON – Join Me At CXAUTO2023 SHAWN CONCANNON – JOIN ME AT CXAUTO2023 SHAWN CONCANNON – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER SHAWN [...] * KIRK PREISER – Join Me At CXAUTO2023 KIRK PREISER – JOIN ME AT CXAUTO2023 KIRK PREISER – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER KIRK [...] * PLATINUM SPONSOR DEALERS UNITED – Lets Connect at CXAUTO2023 PLATINUM SPONSOR DEALERS UNITED – LETS CONNECT AT CXAUTO2023 PLATINUM SPONSOR DEALERS UNITED – LETS CONNECT AT CXAUTO2023 CXAUTO 2023 PLATINUM SPONSOR learn more [...] * GOLD SPONSOR REPAIRPAL – Lets Connect at CXAUTO2023 GOLD SPONSOR REPAIRPAL – LETS CONNECT AT CXAUTO2023 GOLD SPONSOR REPAIRPAL – LETS CONNECT AT CXAUTO2023 CXAUTO 2023 GOLD SPONSOR learn more [...] * SILVER SPONSOR TRUVIDEO – Lets Connect at CXAUTO2023 SILVER SPONSOR TRUVIDEO – LETS CONNECT AT CXAUTO2023 SILVER SPONSOR TRUVIDEO – LETS CONNECT AT CXAUTO2023 CXAUTO 2023 SILVER SPONSOR learn more [...] * SILVER SPONSOR ORBEE – Lets Connect at CXAUTO2023 SILVER SPONSOR ORBEE – LETS CONNECT AT CXAUTO2023 SILVER SPONSOR ORBEE – LETS CONNECT AT CXAUTO2023 CXAUTO 2023 GOLD SPONSOR learn more [...] * SILVER SPONSOR TSD MOBILITY – Lets Connect at CXAUTO2023 SILVER SPONSOR TSD MOBILITY – LETS CONNECT AT CXAUTO2023 SILVER SPONSOR TSD MOBILITY – LETS CONNECT AT CXAUTO2023 CXAUTO 2023 SILVER SPONSOR learn more [...] * Sponsors Page 2023 SPONSORS PAGE 2023 SPONSORS PAGE 2023 INTRODUCING OUR CXAUTO 2023 SPONSORS [...] * KEVIN FRYE – Join Me At CXAUTO2023 KEVIN FRYE – JOIN ME AT CXAUTO2023 KEVIN FRYE – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER KEVIN FRYE, [...] * SAMANTHA FOSTER – Join Me At CXAUTO2023 SAMANTHA FOSTER – JOIN ME AT CXAUTO2023 SAMANTHA FOSTER – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER SAMANTHA FOSTER, [...] * LEEANN GEHRS – Join Me At CXAUTO2023 LEEANN GEHRS – JOIN ME AT CXAUTO2023 LEEANN GEHRS – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER LEEANN [...] * CHAD JERNBERG – Join Me At CXAUTO2023 CHAD JERNBERG – JOIN ME AT CXAUTO2023 CHAD JERNBERG – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER CHAD [...] * MATTHEW STRICKROOT – Join Me At CXAUTO2023 MATTHEW STRICKROOT – JOIN ME AT CXAUTO2023 MATTHEW STRICKROOT – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER MATTHEW [...] * RON FREY– Join Me At CXAUTO2023 RON FREY– JOIN ME AT CXAUTO2023 RON FREY– JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER RON FRYE, [...] * LEWIS SCOTT – Join Me At CXAUTO2023 LEWIS SCOTT – JOIN ME AT CXAUTO2023 LEWIS SCOTT – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER LEWIS [...] * TIM GAVIN – Join Me At CXAUTO2023 TIM GAVIN – JOIN ME AT CXAUTO2023 TIM GAVIN – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER TIM [...] * ROBERT SKINNER – Join Me At CXAUTO2023 ROBERT SKINNER – JOIN ME AT CXAUTO2023 ROBERT SKINNER – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER ROBERT [...] * ALI FAWAZ – Join Me At CXAUTO2023 ALI FAWAZ – JOIN ME AT CXAUTO2023 ALI FAWAZ – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER Ali [...] * ART SHAW – Join Me At CXAUTO2023 ART SHAW – JOIN ME AT CXAUTO2023 ART SHAW – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER ART [...] * ATUL PATEL – Join Me At CXAUTO2023 ATUL PATEL – JOIN ME AT CXAUTO2023 ATUL PATEL – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER ATUL [...] * BILL CARISS – Join Me At CXAUTO2023 BILL CARISS – JOIN ME AT CXAUTO2023 BILL CARISS – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER BILL CARISS, [...] * CHRISTOPHER COKONIS – Join Me At CXAUTO2023 CHRISTOPHER COKONIS – JOIN ME AT CXAUTO2023 CHRISTOPHER COKONIS – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER [...] * GRAY SCOTT – Join Me At CXAUTO2023 GRAY SCOTT – JOIN ME AT CXAUTO2023 GRAY SCOTT – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER [...] * JENNIFER BRACE – Join Me At CXAUTO2023 JENNIFER BRACE – JOIN ME AT CXAUTO2023 JENNIFER BRACE – JOIN ME AT CXAUTO2023 CXAUTO 2023 SPEAKER [...] * Joe Shaker – Shaker Automotive and TruVideo JOE SHAKER – SHAKER AUTOMOTIVE AND TRUVIDEO JOE SHAKER – SHAKER AUTOMOTIVE AND TRUVIDEO CXAUTO 2023 SPEAKER [...] Amanda Lingham2023-01-23T11:09:15-05:00 David Lantz – Fixed Operations Marketing: The Revolution – Interview with Dealer Marketing Magazine DAVID LANTZ – FIXED OPERATIONS MARKETING: THE REVOLUTION – INTERVIEW WITH DEALER MARKETING MAGAZINE DAVID LANTZ – FIXED OPERATIONS MARKETING: THE REVOLUTION – INTERVIEW WITH DEALER MARKETING MAGAZINE Press Fixed Operations Marketing: The Revolution Amanda Lingham2023-01-23T11:04:32-05:00 Steve Schmith – Everywhere I look, I see automotive – Interview with Dealer Marketing Magazine STEVE SCHMITH – EVERYWHERE I LOOK, I SEE AUTOMOTIVE – INTERVIEW WITH DEALER MARKETING MAGAZINE STEVE SCHMITH – EVERYWHERE I LOOK, I SEE AUTOMOTIVE – INTERVIEW WITH DEALER MARKETING MAGAZINE Press Everywhere I look, I see automotive Amanda Lingham2023-01-23T10:53:12-05:00 Tully Williams – The Revolution of Fixed Operations Marketing – Interview with Dealer Marketing Magazine TULLY WILLIAMS – THE REVOLUTION OF FIXED OPERATIONS MARKETING – INTERVIEW WITH DEALER MARKETING MAGAZINE TULLY WILLIAMS – THE REVOLUTION OF FIXED OPERATIONS MARKETING – INTERVIEW WITH DEALER MARKETING MAGAZINE Press Fixed Operations Marketing: The Revolution Amanda Lingham2023-01-23T10:50:27-05:00 How Sarah Vantine is changing the BDC – Interview with Dealer Marketing Magazine HOW SARAH VANTINE IS CHANGING THE BDC – INTERVIEW WITH DEALER MARKETING MAGAZINE HOW SARAH VANTINE IS CHANGING THE BDC – INTERVIEW WITH DEALER MARKETING MAGAZINE Press How Sarah Vantine is changing the BDC Amanda Lingham2023-01-23T11:05:29-05:00 Joe Shaker – Communication Has Changed, Dealer Marketing Magazine JOE SHAKER – COMMUNICATION HAS CHANGED, DEALER MARKETING MAGAZINE JOE SHAKER – COMMUNICATION HAS CHANGED, DEALER MARKETING MAGAZINE Press Joe Shaker - Communication Has Changed, Dealer Marketing Magazine Amanda Lingham2023-01-23T10:36:41-05:00 Ed Roberts, COO – Bozard Ford Lincoln on People, Self-Development, and Advice for New Leaders – Interview with Dealer Marketing Magazine ED ROBERTS, COO – BOZARD FORD LINCOLN ON PEOPLE, SELF-DEVELOPMENT, AND ADVICE FOR NEW LEADERS – INTERVIEW WITH DEALER MARKETING MAGAZINE ED ROBERTS, COO – BOZARD FORD LINCOLN ON PEOPLE, SELF-DEVELOPMENT, AND ADVICE FOR NEW LEADERS – INTERVIEW WITH DEALER MARKETING MAGAZINE Press People, Self-Development, and Advice for New Leaders by Ed Roberts, COO - Bozard Ford Lincoln Amanda Lingham2023-01-23T10:59:46-05:00 How Combining Agile Thinking and Acknowledging the Individualism of the Customer is Disrupting Auto Finance – Interview with Dealer Marketing Magazine HOW COMBINING AGILE THINKING AND ACKNOWLEDGING THE INDIVIDUALISM OF THE CUSTOMER IS DISRUPTING AUTO FINANCE – INTERVIEW WITH DEALER MARKETING MAGAZINE HOW COMBINING AGILE THINKING AND ACKNOWLEDGING THE INDIVIDUALISM OF THE CUSTOMER IS DISRUPTING AUTO FINANCE – INTERVIEW WITH DEALER MARKETING MAGAZINE Press Lewis Scott, Director of Marketing – Byrider Pam Walter2022-04-27T17:05:46-04:00 Meta sponsors CXAUTO Tech Expo META SPONSORS CXAUTO TECH EXPO META SPONSORS CXAUTO TECH EXPO Press Ready for your Metaverse Test Drive at CXAUTO? Pam Walter2021-07-19T14:12:42-04:00 Car Dealer Tells How to Connect With Customers CAR DEALER TELLS HOW TO CONNECT WITH CUSTOMERS CAR DEALER TELLS HOW TO CONNECT WITH CUSTOMERS Press Michelle Primm, Managing Director of the Cascade Auto Group Pam Walter2021-07-19T13:21:44-04:00 Service Department: Major Road to Car Dealership Vehicle Sales SERVICE DEPARTMENT: MAJOR ROAD TO CAR DEALERSHIP VEHICLE SALES SERVICE DEPARTMENT: MAJOR ROAD TO CAR DEALERSHIP VEHICLE SALES Press Gary Marcotte, Senior Vice President Marketing Outsell Pam Walter2021-07-19T12:33:57-04:00 Car Dealer Customers, Employees Are Different Today CAR DEALER CUSTOMERS, EMPLOYEES ARE DIFFERENT TODAY CAR DEALER CUSTOMERS, EMPLOYEES ARE DIFFERENT TODAY Press Merlin Stevenson, Vice President Automotive EMEA - GP Strategies Pam Walter2021-07-19T12:31:06-04:00 The one-two punch of digital adoption THE ONE-TWO PUNCH OF DIGITAL ADOPTION THE ONE-TWO PUNCH OF DIGITAL ADOPTION Press Aswin Mannepalli, Global Director of Industry Strategy and Marketing at Sitecore Pam Walter2020-11-30T20:54:01-05:00 Auto Dealership Literally Offers White-Glove Treatment AUTO DEALERSHIP LITERALLY OFFERS WHITE-GLOVE TREATMENT AUTO DEALERSHIP LITERALLY OFFERS WHITE-GLOVE TREATMENT Press Auto Dealership Literally Offers White-Glove Treatment Pam Walter2020-11-30T20:49:27-05:00 Committee Nurtures Car Dealer-Customer Relationships COMMITTEE NURTURES CAR DEALER-CUSTOMER RELATIONSHIPS COMMITTEE NURTURES CAR DEALER-CUSTOMER RELATIONSHIPS Press Auto dealers are among the most motivated of entrepreneurs, says Hyundai Motor America’s Barry Ratzlaff. Pam Walter2020-07-21T21:32:28-04:00 Low Frequency, Big Transactions — Not Ideal for Data Science feat. Mike Spadafore, Ford Motor Company LOW FREQUENCY, BIG TRANSACTIONS — NOT IDEAL FOR DATA SCIENCE FEAT. MIKE SPADAFORE, FORD MOTOR COMPANY LOW FREQUENCY, BIG TRANSACTIONS — NOT IDEAL FOR DATA SCIENCE FEAT. MIKE SPADAFORE, FORD MOTOR COMPANY Press Low Frequency, Big Transactions — Not Ideal for Data Science feat. Mike Spadafore, Ford Motor Company Pam Walter2020-07-21T21:34:54-04:00 SEE WHAT THE BUZZ IS ALL ABOUT AT 16TH ANNUAL AUTO CX SUMMIT SERIES SEE WHAT THE BUZZ IS ALL ABOUT AT 16TH ANNUAL AUTO CX SUMMIT SERIES SEE WHAT THE BUZZ IS ALL ABOUT AT 16TH ANNUAL AUTO CX SUMMIT SERIES Press SEE WHAT THE BUZZ IS ALL ABOUT AT 16TH ANNUAL AUTO CX SUMMIT SERIES Pam Walter2020-07-21T21:34:01-04:00 Get Inspired: The Power of LIVE VIRTUAL Experiences at this year’s TLS Auto CX Summit Series GET INSPIRED: THE POWER OF LIVE VIRTUAL EXPERIENCES AT THIS YEAR’S TLS AUTO CX SUMMIT SERIES GET INSPIRED: THE POWER OF LIVE VIRTUAL EXPERIENCES AT THIS YEAR’S TLS AUTO CX SUMMIT SERIES Press Get Inspired: The Power of LIVE VIRTUAL Experiences at this year’s TLS Auto CX Summit Series Pam Walter2020-07-21T21:22:46-04:00 Conference series focuses all things customer CONFERENCE SERIES FOCUSES ALL THINGS CUSTOMER CONFERENCE SERIES FOCUSES ALL THINGS CUSTOMER Press For 2020, Thought Leadership Summits says it has reinvented its annual Automotive CX Summit Series as a live virtual experience and will center on charging up automotive customer experiences at the automaker, dealer and analytic levels. Pam Walter2020-02-06T20:58:18-05:00 Ryan Gerardi experiencing the Lexus Mixed Reality Holographic Display RYAN GERARDI EXPERIENCING THE LEXUS MIXED REALITY HOLOGRAPHIC DISPLAY RYAN GERARDI EXPERIENCING THE LEXUS MIXED REALITY HOLOGRAPHIC DISPLAY Press Ryan Gerardi experiencing the Lexus Mixed Reality Holographic Display from the 2019 Auto CX Summit at the Ritz-Carlton, Marina del Rey, brought to you by Thought Leadership Summits. Pam Walter2020-01-18T14:03:33-05:00 New Consumer Privacy Law Takes Effect NEW CONSUMER PRIVACY LAW TAKES EFFECT NEW CONSUMER PRIVACY LAW TAKES EFFECT Press “Personally, I like being tracked,” says Tim Woo of RPA during his presentation at the TLS Automotive CS Summit 2019. “I get relevant messages as a result. I appreciate that. Proper use of collected consumer data “improves people’s lives,” he says. Pam Walter2021-03-23T21:58:51-04:00 Erich K. Gail, Chief Executive Officer Cardinale Group of Companies ERICH K. GAIL, CHIEF EXECUTIVE OFFICER CARDINALE GROUP OF COMPANIES ERICH K. GAIL, CHIEF EXECUTIVE OFFICER CARDINALE GROUP OF COMPANIES Press Erich K. Gail, Chief Executive Officer Cardinale Group of Companies: Winning & Growing in Challenging Marketing thought leadership from TLS Automotive CX Summit Series 2019 Pam Walter2019-12-03T13:56:20-05:00 Congratulations to Eric Leys General Manager of Lexus of San Diego CONGRATULATIONS TO ERIC LEYS GENERAL MANAGER OF LEXUS OF SAN DIEGO CONGRATULATIONS TO ERIC LEYS GENERAL MANAGER OF LEXUS OF SAN DIEGO Press Congratulations to Eric Leys, 39, General Manager, Lexus of San Diego. Pam Walter2019-11-28T00:32:37-05:00 Identifying the problem of mobility within an automotive retail operation IDENTIFYING THE PROBLEM OF MOBILITY WITHIN AN AUTOMOTIVE RETAIL OPERATION IDENTIFYING THE PROBLEM OF MOBILITY WITHIN AN AUTOMOTIVE RETAIL OPERATION Press Podcast featuring TLS Automotive CX Summit Series 2019 speakers Russ Lemmer, President and Chief Product Officer of Dealerware Pam Walter2019-11-28T00:26:50-05:00 Car Dealership Exec Looks at Mind of OEMs CAR DEALERSHIP EXEC LOOKS AT MIND OF OEMS CAR DEALERSHIP EXEC LOOKS AT MIND OF OEMS Press “OEMs like efficiency, we love it,” says Trophy Auto Group CFO Tim Devine. Pam Walter2019-11-28T00:17:59-05:00 How car dealers can avoid data pitfalls HOW CAR DEALERS CAN AVOID DATA PITFALLS HOW CAR DEALERS CAN AVOID DATA PITFALLS Press As technology empowers us to drill down into ever-deeper layers of data and detail, it is important that dealership management retain the ability to regularly think up. “No data sources can quantify emotions, but emotions trump logic,” says Eric Dreisbach of the NADA Academy. markberger2020-01-17T20:14:12-05:00 The Changing Landscape of Mobility Insurance THE CHANGING LANDSCAPE OF MOBILITY INSURANCE THE CHANGING LANDSCAPE OF MOBILITY INSURANCE Press Automotive and mobility businesses can seamlessly embed the delivery of tailored insurance coverages within their own tech driven user experiences, enabling them to create better, faster and more valuable user experiences. markberger2019-06-05T19:26:10-04:00 How to Bridge the Gap between Automotive Marketing and CX Delivery HOW TO BRIDGE THE GAP BETWEEN AUTOMOTIVE MARKETING AND CX DELIVERY HOW TO BRIDGE THE GAP BETWEEN AUTOMOTIVE MARKETING AND CX DELIVERY Press Ali Fawaz, General Manager & Senior Director, Worldwide Automotive chairs the VOC track at TLS Automotive CX Summit Series June 18-20th and will describe the trick to driving business from digital channels such as Google’s local pack and automotive review sites is to ensure your customers become local advocates by delivering the best-possible experience. markberger2019-06-05T19:26:37-04:00 Gary Tucker, CEO of Zubie hosts the Flexible Ownership & Innovative Mobility Models panel GARY TUCKER, CEO OF ZUBIE HOSTS THE FLEXIBLE OWNERSHIP & INNOVATIVE MOBILITY MODELS PANEL GARY TUCKER, CEO OF ZUBIE HOSTS THE FLEXIBLE OWNERSHIP & INNOVATIVE MOBILITY MODELS PANEL Press Gary Tucker, CEO of Zubie hosts the Flexible Ownership & Innovative Mobility Models panel including thought leadership from HyreCar - Your Mechanic - flexdrive Pam Walter2020-01-04T15:24:04-05:00 Low Frequency, Big Transactions – Not Ideal for Data Science LOW FREQUENCY, BIG TRANSACTIONS – NOT IDEAL FOR DATA SCIENCE LOW FREQUENCY, BIG TRANSACTIONS – NOT IDEAL FOR DATA SCIENCE Press Podcast featuring TLS Automotive CX Summit Series 2019 speakers Michael Spadafore, Ford Motor Company and Dennis Wisco, Executive Producer & Host, Wisco Weekly. markberger2019-06-05T19:27:38-04:00 Automotive CX Summit — Get Inspired: The Power of Great Experiences! AUTOMOTIVE CX SUMMIT — GET INSPIRED: THE POWER OF GREAT EXPERIENCES! AUTOMOTIVE CX SUMMIT — GET INSPIRED: THE POWER OF GREAT EXPERIENCES! Press Customer Experience is now the #1 business differentiator and companies are transforming their businesses through CX Management as they anticipate massive changes in the industry due to emerging technology and new entrants that are redefining how consumers shop, buy, own, use, and drive. The Automotive CX Summit addresses both the technology required to digitize and automate CX business processes and the strategies required to leverage data, customer insights, and cultural change. markberger2019-06-05T19:28:24-04:00 Get Inspired at the 15th Annual Automotive CX Summit Series 2019 GET INSPIRED AT THE 15TH ANNUAL AUTOMOTIVE CX SUMMIT SERIES 2019 GET INSPIRED AT THE 15TH ANNUAL AUTOMOTIVE CX SUMMIT SERIES 2019 Press For the past 15 years, the Automotive CX Summit Series has been dedicated to helping the automotive industry create exceptional customer experiences by leveraging all things customer — enhancing and personalizing the shopping, buying and ownership experien markberger2019-05-29T13:29:19-04:00 Are Email and Phone Communications Dying? ARE EMAIL AND PHONE COMMUNICATIONS DYING? ARE EMAIL AND PHONE COMMUNICATIONS DYING? Press Is Your Business Ready for the New Era of B2C Communication Powered by Messaging and AI? Panel hosted by CarLabs at Auto CX Summit Series June 18-20. markberger2019-05-28T14:25:26-04:00 Keeping the Physical Store Relevant in a Digital World KEEPING THE PHYSICAL STORE RELEVANT IN A DIGITAL WORLD KEEPING THE PHYSICAL STORE RELEVANT IN A DIGITAL WORLD Press Alexi Venneri - Co-Founder and CEO of Digital Air Strike will host a panel of top dealers that will share strategies and campaigns that they are using to influence the customer experience and give their stores a real competitive advantage. markberger2019-05-16T17:45:21-04:00 2019! – Winning & Growing in a Challenging Market 2019! – WINNING & GROWING IN A CHALLENGING MARKET 2019! – WINNING & GROWING IN A CHALLENGING MARKET Press Erick K. Gail, Chief Executive Officer of Cardinale-Group of Companies will show how these are the moments we've prepared for during his Automotive CX Summit presentation June 18-19th. markberger2019-05-16T17:41:58-04:00 Auto Dealer Creates ‘Demilitarized Zone’ for Customers AUTO DEALER CREATES ‘DEMILITARIZED ZONE’ FOR CUSTOMERS AUTO DEALER CREATES ‘DEMILITARIZED ZONE’ FOR CUSTOMERS Press Rinaldi Halim, Dealer Principal of Los Angeles Chrysler-Dodge-Ram-Jeep is on the speaker lineup for upcoming back-to-back conferences, the Automotive Customer Experience Summit and the Auto CX Analytics & AI Summit June 18-20. markberger2019-05-10T15:07:24-04:00 Staying on Top of Ever-Changing Consumer Expectations STAYING ON TOP OF EVER-CHANGING CONSUMER EXPECTATIONS STAYING ON TOP OF EVER-CHANGING CONSUMER EXPECTATIONS Press Michelle Dornfield, Head of Business Development will illustrate how companies can achieve success in the digital age using an on-demand user insights platform which has enable them to fully embrace a culture of consumer-centered design thinking (test, learn, iterate). markberger2019-05-10T15:05:33-04:00 The Science Behind Delivering Aspirational Automotive & Mobility Experiences At Scale THE SCIENCE BEHIND DELIVERING ASPIRATIONAL AUTOMOTIVE & MOBILITY EXPERIENCES AT SCALE THE SCIENCE BEHIND DELIVERING ASPIRATIONAL AUTOMOTIVE & MOBILITY EXPERIENCES AT SCALE Press Hear how emerging automotive enterprises (aka “automotive and mobility service provider”) can use AI to deliver on the promise of effortless, personalized automotive and mobility experiences. markberger2019-05-10T15:04:00-04:00 Thinking Up to Drill Down THINKING UP TO DRILL DOWN THINKING UP TO DRILL DOWN Press Purposely thinking up while simultaneously drilling down can Improve a dealership’s utilization of data and confer competitive advantage over organizations with greater size or financial resources. Hear insights from Eric T. Dreisbach at TLS Auto CX Analytics & AI Summit Series on June 18-20. markberger2019-05-10T15:15:02-04:00 Driving Consumer Engagement Across The Funnel: An Introduction from Xandr DRIVING CONSUMER ENGAGEMENT ACROSS THE FUNNEL: AN INTRODUCTION FROM XANDR DRIVING CONSUMER ENGAGEMENT ACROSS THE FUNNEL: AN INTRODUCTION FROM XANDR Press # TLSummits Andy Barnet, provides his roadmap for how auto advertisers can reach consumers with relevant advertising with the right message, at the right time, throughout the entire lifecycle of the purchase. markberger2019-05-10T14:59:54-04:00 Dealership Strategies Through the Mind of the OEM DEALERSHIP STRATEGIES THROUGH THE MIND OF THE OEM DEALERSHIP STRATEGIES THROUGH THE MIND OF THE OEM Press Tim Devine, Chief Financial Officer will show how they have integrated each brand’s respective brand promise into the culture and how they have equipped every TADG employee with the tools to provide unparalleled customer satisfaction and total customer experience in each sale. markberger2019-05-10T14:57:29-04:00 The Customer Journey THE CUSTOMER JOURNEY THE CUSTOMER JOURNEY Press Pinterest and Canvas will take the audience through this journey, highlighting new ways to create strategies that complement where your customers are along the purchase journey from brand discovery through ownership. markberger2019-05-10T14:55:01-04:00 Is the future of Automotive Retail Really a 6-inch Screen IS THE FUTURE OF AUTOMOTIVE RETAIL REALLY A 6-INCH SCREEN IS THE FUTURE OF AUTOMOTIVE RETAIL REALLY A 6-INCH SCREEN Press Understanding the digital retail trail of curiosity through Executive Vice President - Rob Armstrong’s presentation outlining new ways of finding success in developing the new road to the sale with a single process. markberger2019-05-10T14:52:56-04:00 A Better Experience, A Better Business: Managing Customer Experiences for Better Results A BETTER EXPERIENCE, A BETTER BUSINESS: MANAGING CUSTOMER EXPERIENCES FOR BETTER RESULTS A BETTER EXPERIENCE, A BETTER BUSINESS: MANAGING CUSTOMER EXPERIENCES FOR BETTER RESULTS Press Hear a look at today’s customers, some misconceptions of Millennial and Gen Z customers and will how to hire for customer experience success. Ted Lancaster, Vice President, New Operations will also share his three (not so secret) secrets that if followed will provide exceptional experiences across all automotive divisions. markberger2019-05-10T15:08:39-04:00 The Future Is Customer Economics, Not Transactional Economics THE FUTURE IS CUSTOMER ECONOMICS, NOT TRANSACTIONAL ECONOMICS THE FUTURE IS CUSTOMER ECONOMICS, NOT TRANSACTIONAL ECONOMICS Press Looking beyond sales and into operations in fixed ops that is enabled by digitalization, automation, and a customer-centric approach. Hear Russ Lemmer, President and General Manager at TLS Automotive CX Summit Series June 18-20. markberger2019-05-10T14:48:45-04:00 Unlocking the Omni-Channel Experience for Auto Consumers UNLOCKING THE OMNI-CHANNEL EXPERIENCE FOR AUTO CONSUMERS UNLOCKING THE OMNI-CHANNEL EXPERIENCE FOR AUTO CONSUMERS Press Jonathan Tabak will demonstrate how Adobe captures fragmented, omni-channel customer journey data and rolls it into cohesive, actionable insights that can help brands engage customers in the ultimate consumer experience. markberger2019-05-10T15:12:52-04:00 Customer Experience from Strategy to Implementation CUSTOMER EXPERIENCE FROM STRATEGY TO IMPLEMENTATION CUSTOMER EXPERIENCE FROM STRATEGY TO IMPLEMENTATION Press #TLSummits A CX strategy is the bridge between vision and execution. However, even a great strategy doesn’t implement itself. Angelina Autran, Global CX Change Manager, will walk us through how CAT has heightened the emphasis on the execution road map to operationalize the strategy and how they are seeing it through to a successful completion. markberger2019-06-06T20:25:05-04:00 When the Car Becomes the Card WHEN THE CAR BECOMES THE CARD WHEN THE CAR BECOMES THE CARD Press The in-car process of paying for fuel, food, and parking can be linked to navigation / payment apps creating a convenient customer experience. John Moon, Managing Director Strategic Partnerships at Honda Innovations joins WEX and Enterprise Fleet Management on a panel discussing how payment apps are delivering the efficiency the connected car promises. markberger2019-04-25T15:06:58-04:00 Delivering a Digital Car-Buying Experience Consumers Trust at LA Chrysler Dodge Jeep Ram DELIVERING A DIGITAL CAR-BUYING EXPERIENCE CONSUMERS TRUST AT LA CHRYSLER DODGE JEEP RAM DELIVERING A DIGITAL CAR-BUYING EXPERIENCE CONSUMERS TRUST AT LA CHRYSLER DODGE JEEP RAM Press Consumers don’t want to buy cars solely based on dealer’s terms. They want to make purchases based upon their own research and terms they believe are fair. Dealer Principal Rinaldi Halim has created a process that ends the unproductive haggling occurs between car buyers and sellers. Hear the vision behind a new sales protocol that combines digital and human experiences to create what buyers want — trust. markberger2019-04-25T15:05:24-04:00 The Importance of the Voice of the Customer in CX Transformation Efforts THE IMPORTANCE OF THE VOICE OF THE CUSTOMER IN CX TRANSFORMATION EFFORTS THE IMPORTANCE OF THE VOICE OF THE CUSTOMER IN CX TRANSFORMATION EFFORTS Press CX is the #1 differentiator, but it’s hard to know where to start your transformation and how to prioritize your CX initiatives. The changes you make to your customer experience are only as good as the insights you receive from them. Learn best practices from Kristi Langdon, Head of Customer Experience at Daimler Trucks North America for gathering and synthesizing customer insights to help ensure focus and impact on CX initiatives. markberger2019-04-25T15:04:02-04:00 Powering a More Intelligent Customer Experience POWERING A MORE INTELLIGENT CUSTOMER EXPERIENCE POWERING A MORE INTELLIGENT CUSTOMER EXPERIENCE Press Mike Spadafore, ICI Product Innovation Manager at Ford discusses the operational issues needed to be resolved in order to have the institutional knowledge to achieve consistent success with AI/ML. This includes data curation, tool development, and extensive test and learn methodology before you can be on track to increase optimization and automation to ultimately drive sales! markberger2019-05-20T15:24:55-04:00 Great CX at Mercedes-Benz is Based on People, Process, & Technology GREAT CX AT MERCEDES-BENZ IS BASED ON PEOPLE, PROCESS, & TECHNOLOGY GREAT CX AT MERCEDES-BENZ IS BASED ON PEOPLE, PROCESS, & TECHNOLOGY Press Garth Blumenthal, Dealer Principal - Mercedes-Benz Temecula will explain how People, Process, & Technology merge to provide a world-class guest experience, which builds long term relationships with their clients. He’ll also review their floor and web traffic analysis and what metrics they measure to create effective, actionable insights. markberger2019-04-25T14:59:48-04:00 Eliminating the Retail Blind Spot at Audi ELIMINATING THE RETAIL BLIND SPOT AT AUDI ELIMINATING THE RETAIL BLIND SPOT AT AUDI Press Demian Dominguez, Manager - Audi Experience will discuss how Audi is leveraging advancements in analytics on improved foot traffic data to eliminate the in-person shopping behavior “blind spot”, identify opportunities for improvement in their network, and measure the effectiveness of retail consulting efforts. markberger2019-04-25T14:58:34-04:00 Driving Growth Using a Holistic View of the Customer at Honda DRIVING GROWTH USING A HOLISTIC VIEW OF THE CUSTOMER AT HONDA DRIVING GROWTH USING A HOLISTIC VIEW OF THE CUSTOMER AT HONDA Press Tim Woo, VP & Group Director of Research, Analytics & Insights at RPA, and Dejan Mitkovski, Head of Auto Analytics at Google, will share how Honda is improving the customer experience and driving growth by consolidating data across tiers to create a holistic view of the customer. markberger2019-04-25T14:42:27-04:00 VVIP: Karma Breaks the Traditional CX Mold by Focusing on the Customer VVIP: KARMA BREAKS THE TRADITIONAL CX MOLD BY FOCUSING ON THE CUSTOMER VVIP: KARMA BREAKS THE TRADITIONAL CX MOLD BY FOCUSING ON THE CUSTOMER Press Joost de Vries, VP - Global Sales & Customer Experience will walk through Karma Automotive’s quest to break the traditional CX mold by “ignoring” the vehicle and focusing intently on the customer. He’ll also explain how Karma is supporting this approach throughout the organization including CX budgeting using unique ROI metrics. markberger2019-05-16T17:37:05-04:00 New for 2019: Tech Expo and expanded Auto CX Analytics & AI Summit agenda NEW FOR 2019: TECH EXPO AND EXPANDED AUTO CX ANALYTICS & AI SUMMIT AGENDA NEW FOR 2019: TECH EXPO AND EXPANDED AUTO CX ANALYTICS & AI SUMMIT AGENDA Press Experience and Demo at Tech Expo at TLS Automotive CX Summit Series June 18th-20th: Audi and Amazon’s in-car voice CX with the e-tron vehicle display - Lexus mixed reality holographic display - Digital Air Strike demos Facebook Portal and Oculus Go - TruePic photo and video verification amongst others. Tech Expo spots still open. markberger2019-04-25T14:40:16-04:00 Personalization, a Smarter Way to Merchandise PERSONALIZATION, A SMARTER WAY TO MERCHANDISE PERSONALIZATION, A SMARTER WAY TO MERCHANDISE Press Dennis Berchulc, Head of VINReal Product at FordDirect will show how powering the best inventory solution for customers can extend past the website experience and be leveraged in very personal one to one messaging. This in turn helps convert shoppers and get them local fast through blending VIN specific imagery with dealer branding. markberger2019-04-03T22:18:10-04:00 See how Lexus continues to explore innovative new media applications, including mixed reality holographic displays, for experiential and retail applications in the Tech Expo at TLS Automotive CX Summit Series June 18-20th SEE HOW LEXUS CONTINUES TO EXPLORE INNOVATIVE NEW MEDIA APPLICATIONS, INCLUDING MIXED REALITY HOLOGRAPHIC DISPLAYS, FOR EXPERIENTIAL AND RETAIL APPLICATIONS IN THE TECH EXPO AT TLS AUTOMOTIVE CX SUMMIT SERIES JUNE 18-20TH SEE HOW LEXUS CONTINUES TO EXPLORE INNOVATIVE NEW MEDIA APPLICATIONS, INCLUDING MIXED REALITY HOLOGRAPHIC DISPLAYS, FOR EXPERIENTIAL AND RETAIL APPLICATIONS IN THE TECH EXPO AT TLS AUTOMOTIVE CX SUMMIT SERIES JUNE 18-20TH Press David Telfer, National Manager, Lexus Digital & Social Media will show how new technologies are changing the world of marketing and customer experience. He will explore how new solutions can benefit everything from working with design data to dynamic use cases to design and engineering visualization used in their journey to market. markberger2019-05-16T17:37:37-04:00 Experience and Demo Audi and Amazon’s in-car voice CX with the e-tron vehicle display at the Tech Expo at TLS Automotive CX Summit Series June 18th-20th EXPERIENCE AND DEMO AUDI AND AMAZON’S IN-CAR VOICE CX WITH THE E-TRON VEHICLE DISPLAY AT THE TECH EXPO AT TLS AUTOMOTIVE CX SUMMIT SERIES JUNE 18TH-20TH EXPERIENCE AND DEMO AUDI AND AMAZON’S IN-CAR VOICE CX WITH THE E-TRON VEHICLE DISPLAY AT THE TECH EXPO AT TLS AUTOMOTIVE CX SUMMIT SERIES JUNE 18TH-20TH Press Anupam Malhotra, Director-Connected Vehicles & Data at Audi and Arianne Walker, Chief Evangelist at Amazon Alexa Auto showcase how they are partnering to solve the voice challenges of today in order to deliver the personalized in-car CX consumers on the go demand. markberger2018-10-17T18:02:10-04:00 Auto Dealers Must Do the Selling, But Data Analytics Sure Helps AUTO DEALERS MUST DO THE SELLING, BUT DATA ANALYTICS SURE HELPS AUTO DEALERS MUST DO THE SELLING, BUT DATA ANALYTICS SURE HELPS Press Thoughts from TLS inaugural Auto CX Analytics & AI Summit 2018 - Brad Smith, VP Product Management at data tracker Experian. Eric Flow Board member of AmplifyRPM, a joint venture that aims to “bring science to customer engagement markberger2018-10-17T17:45:52-04:00 How Honda and Hyundai Are Driving Meaningful Customer Experiences HOW HONDA AND HYUNDAI ARE DRIVING MEANINGFUL CUSTOMER EXPERIENCES HOW HONDA AND HYUNDAI ARE DRIVING MEANINGFUL CUSTOMER EXPERIENCES Press Jim Hoostal @ Interbrand recaps the key takeaways from TLS Automotive CX Summit 2018 markberger2018-10-17T17:49:18-04:00 Auto Dealers Should Do These Five Transformative Things AUTO DEALERS SHOULD DO THESE FIVE TRANSFORMATIVE THINGS AUTO DEALERS SHOULD DO THESE FIVE TRANSFORMATIVE THINGS Press Frank Ferrara offers new-age advice during a presentation entitled “The Dealership as the Neighborhood Mobility Center.” markberger2018-10-17T17:56:39-04:00 New Yorker Moves to L.A., Revitalizes Rundown Dealership NEW YORKER MOVES TO L.A., REVITALIZES RUNDOWN DEALERSHIP NEW YORKER MOVES TO L.A., REVITALIZES RUNDOWN DEALERSHIP Press Joe Shuster, Dealer Principal @ Honda of Downtown Los Angeles delivered insights on Creating a multi-generational customer experience with the latest in tech and green design at TLS Automotive CX Summit 2018 markberger2018-10-17T17:56:22-04:00 It’s a Long Way to Buying a Car These Days IT’S A LONG WAY TO BUYING A CAR THESE DAYS IT’S A LONG WAY TO BUYING A CAR THESE DAYS Press Insights from Frank Goldberg @ IgnitionOne: Five elements of today’s automotive customer’s journey: awareness, consideration, intent, decision and finally purchase. Sponsor of TLS Automotive CX Summit 2018 markberger2018-10-17T17:56:02-04:00 Auto Dealership Websites, Then and Now AUTO DEALERSHIP WEBSITES, THEN AND NOW AUTO DEALERSHIP WEBSITES, THEN AND NOW Press Thoughts from the TLS Automotive CX Summit 2018 Chairman – Lindsay Duffield EVP, Sym-Tech Dealer Services markberger2018-10-17T17:58:22-04:00 Modern Consumers ‘Want It All’ MODERN CONSUMERS ‘WANT IT ALL’ MODERN CONSUMERS ‘WANT IT ALL’ Press The biggest change ever is coming says Ryan Brazelton, Interbrand at TLS Automotive CX Summit 2018 markberger2018-10-17T17:59:58-04:00 PSA Stays Open-Minded as It Readies for North American Comeback PSA STAYS OPEN-MINDED AS IT READIES FOR NORTH AMERICAN COMEBACK PSA STAYS OPEN-MINDED AS IT READIES FOR NORTH AMERICAN COMEBACK Press PSA’s Larry Dominique presenting at TLS Automotive CX Summit 2018 markberger2018-06-12T19:29:52-04:00 What’s Your Share of the Wallet? WHAT’S YOUR SHARE OF THE WALLET? WHAT’S YOUR SHARE OF THE WALLET? Press Speeding the Evolution of Customer Retention By Matthew Hinson markberger2018-05-29T18:12:54-04:00 How the maker of Peugeots plans to return to the U.S. HOW THE MAKER OF PEUGEOTS PLANS TO RETURN TO THE U.S. HOW THE MAKER OF PEUGEOTS PLANS TO RETURN TO THE U.S. Press markberger2018-05-23T16:14:24-04:00 The Comeback Kid: 5 Questions With PSA Group NA CEO Larry Dominique THE COMEBACK KID: 5 QUESTIONS WITH PSA GROUP NA CEO LARRY DOMINIQUE THE COMEBACK KID: 5 QUESTIONS WITH PSA GROUP NA CEO LARRY DOMINIQUE Homepage News, Press PSA Group is plotting a comeback in the U.S. nearly 30 years after Peugeot’s, and nearly 50 years since Citroen was available. markberger2018-05-16T17:39:56-04:00 Leveraging Experience: 5 Questions with Honda U.S. Marketer Tom Peyton LEVERAGING EXPERIENCE: 5 QUESTIONS WITH HONDA U.S. MARKETER TOM PEYTON LEVERAGING EXPERIENCE: 5 QUESTIONS WITH HONDA U.S. MARKETER TOM PEYTON Homepage News, Press Honda is competing in a U.S. market where sales have been cooling off from record levels in 2016. markberger2018-05-16T17:37:18-04:00 The Keys to Experience: 5 Questions With Hyundai CMO Dean Evans THE KEYS TO EXPERIENCE: 5 QUESTIONS WITH HYUNDAI CMO DEAN EVANS THE KEYS TO EXPERIENCE: 5 QUESTIONS WITH HYUNDAI CMO DEAN EVANS Homepage News, Press Hyundai has been adjusting on the fly to the rapidly changing dynamics of the U.S. auto market. markberger2018-05-11T14:05:21-04:00 Boutique Car Dealerships Coming Soon? BOUTIQUE CAR DEALERSHIPS COMING SOON? BOUTIQUE CAR DEALERSHIPS COMING SOON? Homepage News, Press There are boutique shops selling stylish merchandise and boutique hotels catering to guests who like cozy surroundings. So why not boutique car dealerships? markberger2018-05-17T19:51:16-04:00 Automotive CX Summit Promises High-Value Experience for All Attendees AUTOMOTIVE CX SUMMIT PROMISES HIGH-VALUE EXPERIENCE FOR ALL ATTENDEES AUTOMOTIVE CX SUMMIT PROMISES HIGH-VALUE EXPERIENCE FOR ALL ATTENDEES Homepage News, Press Jon Munzel joins us on CBT Automotive Network and is excited to share with our audience all of the important updates and things you need to know about the upcoming automotive conference. markberger2018-05-08T16:22:17-04:00 New CX Conference Joins 14th Annual TLS Event NEW CX CONFERENCE JOINS 14TH ANNUAL TLS EVENT NEW CX CONFERENCE JOINS 14TH ANNUAL TLS EVENT Press “We launched the Auto CX Analytics & AI Summit based on feedback from delegates at the Automotive CX Summit,” says Jon Munzel, founder and president of the Thought Leadership Summits. markberger2017-06-13T16:14:24-04:00 Automotive CX Summit – Dual Style to Customer Development? AUTOMOTIVE CX SUMMIT – DUAL STYLE TO CUSTOMER DEVELOPMENT? AUTOMOTIVE CX SUMMIT – DUAL STYLE TO CUSTOMER DEVELOPMENT? Press Munzel believes automotive marketing will eventually lean strongly toward the Apple model, “where you have plenty of people who are buying online and never set foot in a dealership and you have plenty of people who do both — they research, buy online and go to the dealerships for other reasons or they go to the dealership only. Like, my mom is never going to go online.” / June 12, 2017 markberger2017-06-06T22:21:18-04:00 Service Traffic Can Drive Total Dealership Profitability SERVICE TRAFFIC CAN DRIVE TOTAL DEALERSHIP PROFITABILITY SERVICE TRAFFIC CAN DRIVE TOTAL DEALERSHIP PROFITABILITY Press Getting a better grasp on what boosts revenue by Frank Ferrara / May-June 2017 markberger2017-06-06T22:17:41-04:00 Ebbing Auto Sales Be Darned, Innovative Dealer Has Big Plans EBBING AUTO SALES BE DARNED, INNOVATIVE DEALER HAS BIG PLANS EBBING AUTO SALES BE DARNED, INNOVATIVE DEALER HAS BIG PLANS Press In a WardsAuto Q&A, Brian Benstock tells how he plans to use an Amazon-like approach to double his business. By Steve Finlay / May 25, 2017 markberger2017-06-06T22:19:27-04:00 Customer Experience Summit ‘Makes Sense’ CUSTOMER EXPERIENCE SUMMIT ‘MAKES SENSE’ CUSTOMER EXPERIENCE SUMMIT ‘MAKES SENSE’ Press The June 20-21 Automotive CX Summit in Los Angeles evolves from the previous back-to-back Automotive Customer Centricity Summit and the Automotive Social Media Summit. By Steve Finlay / April 27, 2017 * BECOME A SPONSOR * CONTACT US © 2022 Thought Leadership Summits * BECOME A SPONSOR * CONTACT US © 2022 Thought Leadership Summits Page load link Go to Top Notifications