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1. Home
2. Media, communications & arts
3. Phone
4. Services for people with disability
5. Accesshub
6. National Relay Service
NATIONAL RELAY SERVICE
Listen Focus
If you are deaf and/or find it hard hearing or speaking with people who use a
phone, the National Relay Service (NRS) can help you.
* A call through the NRS lets you communicate with a hearing person who is
using a phone even if you can't hear or don't use your voice.
* The NRS has specially trained staff called Relay Officers who help with every
call.
* Depending on the type of call, a Relay Officer will change voice to text or
text tovoice and AUSLAN to English or English to AUSLAN.
* Relay officers stay on the line throughout each call to help it go smoothly,
but don't change or get in the way of what is being said.
* Except for calls made through Video Relay, the NRS is available 24 Hours a
day, every day.
* Depending on your hearing and speech, and equipment you have, you can choose
from one or more relay call types.
NATIONAL RELAY SERVICE USER REGISTRATION
Everyone who uses the National Relay Service (NRS) to make calls needs to
register as an NRS user.
To find out about more about NRS user registration:
* view the latest news stories about NRS User Registration in 'What's new'
* read Frequently Asked Questions about NRS User Registration
* register online
* download a registration form
* view or change your registration details or contacts.
The registration form can be completed online then printed or printed and
completed by hand. Instructions about where to send the completed form are
included at the end of the form.
WHAT A TYPICAL RELAY CALL LOOKS LIKE
Which type of relay call is right for you?
If you are deaf, can't hear well and/or have difficulty using your voice
If you don't hear well but like to speak to the other person
If you can hear but can be hard to understand over the phone
If you prefer to use Auslan
NRS Chat
SMS Relay
TTY Type and Read
NRS Captions
TTY Speak and Read
Voice Relay
SMS Relay Text and Listen
TTY Type and Listen
Video Relay
Like to type?
✔
✔
✔
✔
✔
Like to speak?
✔
✔
✔
Use Auslan?
✔
Have some hearing and like to listen?
✔
✔
✔
✔
✔
Like to read captions or text?
✔
✔
✔
✔
✔
Need bigger print?
✔
✔
Make a call on the move?
✔
✔
✔
✔
✔
✔
MORE INFORMATION
For more information about different types of calls through the NRS, see the
Service Features page or these Fact Sheets which you can download and print.
* NRS - an introduction to relay calls
* NRS - A call through the National Relay Service
24-HOUR RELAY CALL NUMBERS:
Make an NRS Chat call
Make an NRS captions call
Voice Relay number
1300 555 727
TTY number
133 677
SMS relay number
0423 677 767
Make other relay calls—all the numbers you need
SERVICE FEATURES
Depending on your needs and situation, you can choose from a number of relay
call options.
Read more
EMERGENCY CALLS (000)
Emergency services can be contacted through the NRS in life threatening or time
critical situations.
Read more
CONTACT THE NRS HELPDESK
The NRS has a Helpdesk to support users of the service.
Read more
NATIONAL RELAY SERVICE CALL NUMBERS
All the numbers and access points for making a relay call.
Read more
NRS PERFORMANCE AND REPORTING
We report on NRS provider performance.
Read more
OTHER COMMUNICATION OPTIONS
Communicating without using the National Relay Service There are a lot of ways
that people who are deaf, hard of hearing or ...
Read more
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