www.inbenta.com Open in urlscan Pro
2606:4700:10::6814:4721  Public Scan

Form analysis
1 forms found in the DOM

GET https://www.inbenta.com/en/search/

<form class="search-form" role="search" method="get" action="https://www.inbenta.com/en/search/">
  <div class="input-group">
    <input name="query" class="form-control form-control-lg" type="text" placeholder="Do you have any questions?">
    <div class="input-group-append">
      <button class="btn btn-primary" type="submit">
        <span class="inbenta-ds-icon-search"></span>
      </button>
    </div>
  </div>
</form>

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 * Product
   * Platform
     * PlatformSupercharge customer support with connected AI solutions
   * AI & Technology
     * Neuro-symbolic AIUnparalleled technology that understands human requests
     * NLP Technology and NLP EngineTransforming interactions between humans &
       machines
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AI CHATBOTS, SEARCH ENGINES AND MORE…



CONVERSATIONAL AI
WITH ZERO TRAINING REQUIRED


Build memorable conversational experiences with Inbenta’s patented
Neuro-Symbolic AI 4-in-1 platform. Power interactions with customers and
employees – always giving the best answers to the most complex questions.

TRY IT FOR FREESCHEDULE A DEMO

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CONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE

Offering the ultimate conversational experience 24 hours a day/7 days a week
across all channels becomes easy with our four modules that power search, chat,
knowledge, and voice solutions.

For CX leaders that need to connect and improve their UX, Inbenta offers a
conversational experience that increases engagement with your customers and
delivers accurate interactions from day one.


DISCOVER THE ULTIMATE 4-IN-1 CONVERSATIONAL AI PLATFORM

Chatbot
 * Chatbot
 * Knowledge
 * Messenger
 * Search


 * CHAT WITH PROSPECTS AND CUSTOMERS THROUGH ANY CHANNEL
   
   Guide them throughout their journey and increase conversions with our Chatbot
   solution:
   
    * Provide them with relevant answers 24/7
      Use NLP (Natural Language Processing) to better understand users, detect
      their intent, and analyse their sentiment to provide the most appropriate
      answer.
    * Facilitate their tasks
      
      Benefit from Robotic Process Automatic (RPA) to manage transactions like
      bookings, meetings, and order modifications.
    * Customize their journey
      
      Add variables with native integrations to third-party platforms like CRMs,
      ERPs, and HRMs: Salesforce, Shopify, Slack, and many others.
    * Escalate complex requests to your agents
      
      Keep conversation history and escalate user requests to our livechat and
      ticketing module for a seamless experience.
   
   Learn moreFree trial
   


 * ASSIST YOUR CUSTOMERS AND EMPLOYEES, GIVE THEM THE ANSWERS THEY NEED
   INSTANTLY.
   
   Make it easy for them to access information while reducing your support costs
   with our Knowledge solution:
   
    * Offer 24/7 support and deflect support requests
      
      Give answers to common requests and suggest contents when users fill in a
      contact form.
    * Improve your SEO rankings
      
      Let external search engines crawl and index your FAQs and help content to
      bring more traffic to your site.
    * Anticipate their needs
      
      Offer users the most frequently asked questions, auto-complete their
      requests, and leverage predictive search.
    * Optimize your customer journey in real time
      
      Access to user-assessed contents. Discover search trends and content gap
      identification.
   
   Learn moreFree trial
   


 * SUPPORT YOUR CUSTOMERS AND EMPLOYEES. BE HUMAN WHEN THEY REALLY NEED IT!
   
   With our Livechat and case management solution, responsive agents can chat
   with customers.
   
    * Be reachable through your customers’ favorite channels
      
      Answer customer requests on WhatsApp, Facebook Messenger, Slack, and many
      others.
    * Don’t repeat or loose track of the conversation
      
      Keep conversation history and allow asynchronous communication for
      improved CX.
    * Offer your agents a single tool to process requests
      
      Turn messages from any channel into tickets no matter the location, from
      emails to social networks and Inbenta’s chatbot.
    * Improve agent productivity and customer satisfaction
      
      Offer them pre-approved responses, automatic real-time query analysis and
      relevant answer recommandations.
   
   Learn moreFree trial
   


 * SIMPLIFY THE DAILY LIFE OF YOUR CUSTOMERS, AGENTS AND EMPLOYEES.
   
   Offer them a successful search experience with our internal Semantic Search
   engine:
   
    * Help them find the information they are looking for
      
      Index content from different information sources, connect it with your
      product catalog, and implement faceted search.
      
    * Show that you understand them
      
      Auto-complete their requests, suggest most frequently asked questions, and
      understand meaning, not only keywords.
      
    * Understand the intent behind the words
      
      Provide the most appropriate answer thanks to our NLP engine that detects
      intention and sees past typos.
      
    * Improve their journey
      
      Keep an eye on search trends with our analysis dashboard and get full
      search reports to optimize user flows.
   
   Learn moreFree trial
   


WHY CHOOSE INBENTA?

90%

correct answer rate

-40%

fewer incoming requests

00

hours of data training

35

languages available


WHATEVER YOUR GOAL, WE’VE GOT YOU COVERED

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 * IMPROVE YOUR CONVERSION RATE AND NPS SCORE
   
   OFFER PERSONALIZED ANSWERS 24/7 THROUGH ANY CHANNEL
   
   Help customers help themselves find delivery options with FAQs. Help them
   find the perfect product with a powerful search. Guide them with a chatbot
   until e.g., they’ve booked their flights. Solve a complex query with live
   chat agents. Solve any conversational problem 24/7.

 * OPTIMIZE YOUR AGENTS PRODUCTIVITY
   
   SUPPORT YOUR CUSTOMER SERVICE TEAM WHILE CUTTING COSTS
   
   Free your teams from low-added value queries with a customer-facing chatbot.
   Help them reduce average handling times (AHT) with a Knowledge Management
   tool. Stress-free, more productive agents at a lower cost!

 * ENGAGE EMPLOYEES
   
   SUPPORT YOUR EMPLOYEES ON A DAILY BASIS
   
   Simplify their access to company knowledge with a powerful search engine.
   Help them book meeting rooms with a chatbot on their internal messaging
   system. Free your HR team from queries that can be automated. Save your
   employees time while improving productivity!

 * GET TO KNOW CUSTOMERS BETTER
   
   HELP YOUR MARKETING TEAM GET A DEEPER KNOWLEDGE OF YOUR CUSTOMERS
   
   Listen to what your customers have to say with our platform’s powerful
   dashboard and analytics. Discover your customers’ pain points and make
   changes to simplify their journey. There is more information from your
   customers out there than you actually thought. Ready to access it?


ALL YOUR NEEDS ARE COVERED, THE CHOICE IS YOURS!

Ready to use
 * Ready to use
 * Customizable


 * DO YOU HAVE A SPECIFIC USE CASE IN MIND?
   DO YOU WANT A TURNKEY SOLUTION?
   
   Explore our pre-packaged solutions: banking, eCommerce, travel…
   
   Benefit from our existing, industry sector-specific, knowledge base content –
   available to you. Try our plug and & play solutions and test their
   functionalities.
   
   DiscoverRequest a demo
   


 * GET FREE ACCESS TO ALL OUR AUTOMATION PLATFORM MODULES
   
   Shape your conversational and self-service experience as you see fit.
   
   Start with Frequently Asked Questions, add a live chat, then couple it with a
   chatbot, and enjoy the freedom that our platform offers!
   
   Still not enough? If you need to expand capabilities even more or build truly
   custom experiences, we have large teams of language and tech specialists to
   help you reach your goals!
   
   Discover our platformRequest a demo
   


HEAR IT FROM OUR CUSTOMERS

DAVID HARRISON

Contact Center Analyst

ALTERRA MOUNTAIN

“It’s been significantly helpful for us. It frees up our agents now who can then
focus on those more complicated questions. It definitely improves our service
levels.”

ELISA MOREIRA

Customer Service Manager

GOL AIRLINES

“Thanks to Inbenta’s solution, we are able to update the information that we
deliver to our customers in a quick and easy way, making our customer’s life
easier.”


MEGAN MCCLUSKEY

Senior Program Manager, CX marketing and communication

ALLEGION

“Developing new and creative ways to make information more searchable for our
customers and our workers were key to improving both our customer experience and
internal operations.”


A LOW-CODE, OPEN SAAS SOLUTION WITH A POWERFUL NLP ENGINE!

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 * A PROVEN PROPRIETARY AND PATENTED TECHNOLOGY
   
   
   
   15 years of R&D to continuously optimize our NLP engine, our Neuro-Symbolic
   AI, and Lexicon.

 * AN INTUITIVE LOW-CODE PLATFORM
   
   
   
   Knowledge base management, and dialog flow creation with no technical skills
   required.

 * A LARGE CATALOG OF INTEGRATIONS
   
   
   
   Zendesk, Salesforce, Slack, Teams, Shopify, our solutions can integrate with
   the tools you already use.

 * A QUICK AND EASY INTEGRATION
   
   
   
   SDK, API, SaaS, or On-Premise, our teams will support your needs, from
   technical inquiries to resources.

PODCAST #23

HOW TO DESIGN A GOOD CONVERSATIONAL AI – CONVERSATION DESIGN INSTITUTE

In this episode, we meet Hans van Dam from the Conversation Design Institute to
discuss how to build a good conversational flow with bots and which design
elements we need to keep in mind when creating a conversational bot.

Listen now


EBOOK

THREE ELEMENTS TO DELIVER MARKET-LEADING CUSTOMER SERVICE

Customer experience has become a key brand differentiator in a growingly
competitive business landscape. As a result, it is important to deploy the right
solutions to ensure that customer needs are met appropriately.

Read now


WEBINAR

HOW TO SELF-SERVE YOUR CUSTOMERS THROUGH WHATSAPP

Join us and explore Inbenta’s NLP-powered Chatbot solution deployed through a
mobile app on Whatsapp messenger! There are 1.5 billion users of this app
globally. Make sure this is a contact channel you have optimized.

Watch now
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