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EMPLOYER BILLING SUPPORT

Need assistance managing your American Fidelity bill? We’re here to help. 

 
 


MANAGING YOUR BILL JUST GOT EASIER!

Our new feature allows you to view discrepancies in minutes after you upload a
formatted Excel file through your secure online account. 

You can then manage your bill discrepancies on the same day, minutes after
uploading your file. 

Learn more with this interactive guide 




 
 

> "You don’t need to clean or scrub your reports in order to do the import.
> Identification of the discrepancies makes it easier to get them resolved or
> emails sent out if there are any shortages. It’s overall just a big
> timesaver.”

Hailey Teeter, Payroll Technician
Victor Valley College


 
 


HOW TO MANAGE YOUR BILL

 
1:07









 
 

Step 1: Format and upload your Excel file outlining the amount deducted from
each employee's paycheck per coverage type.

View Example Format 

Step 2: Review the discrepancies that appear. These errors are based on a
comparison of your file and our bill. 

Step 3: Provide the reason for each discrepancy using the list of reason codes. 

Step 4:  Submit your reconciled payroll deduction file with the matching
payment. Congratulations! You're done! 

 
 
 


FREQUENTLY ASKED QUESTIONS

What are the benefits of uploading a formatted Payroll Deduction File?

 * Immediately receive an automated comparison of your data against our
   information.
 * Quickly see discrepancies in separate tabs to understand what should be
   updated before payment.
 * Promptly work your bill in one day without the need to reach out to customer
   support.


Why is using your online account for billing preferred?

 * Using American Fidelity’s online account allows you to submit employee data
   through a secure environment.  


TERMS TO KNOW

Payroll Deduction File: This file lists each employee and the amount of premium
deducted from each paycheck per coverage type.

Reconciliation: Comparing the billed amount to your payroll deduction amount.

Discrepancies: Billed premium does not match deduction amounts that need to be
updated or verified, like terminations, leaves of absence, additions of
coverage, etc. You can review all discrepancies through the Show All view or by:

 * Not on Bill 
 * No Payment Received 
 * Premium Shortages 
 * Premium Overages 

 
 


BILLING ADDRESSES

When paying your bill, please include your customer number and your invoice
number on or with your check. Review Example Invoice 

 

Insurance Product Billing
American Fidelity 
Attn: Billing Admin 
P.O. Box 268805
Oklahoma City, OK 73126

Health Savings Accounts 
American Fidelity 
Attn: HSA Admin
P.O. Box 258886
Oklahoma City, OK 73125

Annuity Billing 
American Fidelity 
Attn: Annuity Services
P.O. Box 25520
Oklahoma City, OK 73125

 

Flexible Spending Accounts - Education
American Fidelity
P.O. Box 219326
Kansas City, MO 64121


Flexible Spending Accounts - Public Sector, Automotive, Healthcare
American Fidelity 
P.O. Box 219309
Kansas City, MO 64121


Indiana Flexible Spending Accounts - Education
American Fidelity
ATTN: First Merchant Bank: Group D
P.O. Box 7047
Indianapolis, IN 46207

Ohio Flexible Spending Accounts - Education
American Fidelity
P.O. Box 645975
Cincinnati, OH 45264

 
 


BILLING FAQS

 * How do I administer my bill?
   
   Start by logging in or registering for an online account. Once logged in,
   access the Billing tab. From the Billing tab, you can reconcile your bill
   using one of two methods available: 
   
    1. 1. Upload your Payroll Deduction File
          Upload a properly formatted Excel file and our system compares our
          data against your information, providing discrepancies in minutes. If
          you cannot upload a formatted Excel File, you’ll receive a discrepancy
          report from your billing specialist to reconcile your bill.
          
          View this video to learn more |  Learn more with this interactive
          guide
          
          
       2. Reconcile Line by Line
          We provide an online bill outlining what's due. Then, you will log in
          to your online account to make changes that reflect your payroll
          records.

 * Why do changes to my bill not show up as soon as I submit my bill?
   
   Changes are not made until funds are received and the bill is posted. If the
   prior month’s bill has not been posted, the changes will not reflect on the
   current bill. Paying your bills on time will assist with this process. If you
   have concerns, please contact your billing representative for assistance.

 * I would like to change when I receive my bill. Is this possible?
   
   If you need your bill generation scheduled for a different date, we can work
   with you to customize when you receive your bills. Contact your billing
   specialist to update this date.

 * How do I create my online account?
   
   To create an online account, register online. Once your account is approved,
   it will be activated, and you can log in. 

 * How do I terminate an employee?
   
   Option 1
   
   If you reconcile your bill line by line, find the employee you wish to
   terminate on your most recent invoice. Click on the red Terminate
   Employee button next to their name. Fill in the effective date and click
   the Terminate button.
   
   Option 2
   
   1.       From the home screen, click on the Group Admin tab in the upper
   right-hand corner.
   
   2.       Click on Review or Terminate Employee.
   
   3.       Search for the employee to terminate or click View Active
   Participants.
   
   4.       Click on the employee’s name and then Terminate Employee.
   
   5.       Complete the form and click Terminate Employee to save changes.

 * What are the requirements to upload my payroll deduction file?
   
   This sample file explains the minimum required fields to upload your payroll
   deduction file.
   
   Example File

 * What is the best web browser to use while reconciling your bill?
   
   For the best experience, we recommend using Google Chrome.

 * Why am I unable to download or print my invoice online?
   
   Your pop-up blocker may be on. Here’s how to edit those settings:
   
   Google Chrome
   
    1. Click on the three-dot icon in the upper right-hand corner of your
       browser.
    2. Click on Settings.
    3. Scroll to the bottom of the settings page and select Advanced.
    4. Click on Site Settings.
    5. Click on Pop-ups and redirects.
    6. Toggle off your pop-up blocker.
   
   Internet Explorer
   
    1. Click on the gear icon and then Internet Options.
    2. On the Privacy tab, uncheck the Turn on Pop-up Blocker.

 * I downloaded a file from my online account and can’t find it. Where did it
   go?
   
   Your file could be saved in a different area depending on your browser.
   
   Google Chrome
   
    1. Click on the three-dot icon in the right-hand corner of your browser.
    2. Select Downloads.
       
       
   
   Internet Explorer
   
    1. Click on the gear icon in the right-hand corner of your browser.
    2. Select View Downloads.

 * My online bill is displaying oddly. Why?
   
   You may need to update your browser. Here’s how you can check if you have the
   most recent version of your browser:
   
   Google Chrome
   
    1. Click on the three-dot icon in the right-hand corner of your browser.
    2. Select Help > About Google Chrome.
   
    
   
   Internet Explorer
   
    1. Click on the gear icon in the right-hand corner of your browser.
    2. Select About Internet Explorer.

 
 


MAXIMIZE YOUR ONLINE ACCOUNT 

Having easy access to employee data and billing information saves time and helps
you better manage your overall benefits administration. 

With your account, you can: 

 * Upload payroll information
 * View, reconcile and pay bills
 * Access policyholder tools and information 

Don't have an online account? Setting one up is easy.

Register  Login 




 

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NEED ADDITIONAL HELP?

Reach out to your billing specialist.

Contact Us
 
 

MKTG-440-0922

American Fidelity Assurance Company
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