mybackgroundcheck.sterlingbackcheck.ca Open in urlscan Pro
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1 forms found in the DOM

POST https://mybackgroundcheck.sterlingbackcheck.ca/wp-content/themes/candidatesca/resources/handlers/candidate-email-handler.php

<form class="custom-form" id="candidateContactForm" method="POST" action="https://mybackgroundcheck.sterlingbackcheck.ca/wp-content/themes/candidatesca/resources/handlers/candidate-email-handler.php" novalidate="novalidate">
  <input type="hidden" id="globalGclid" name="gclid__c" value="">
  <input type="hidden" id="globalFbclid" name="fbclid" value="">
  <input type="hidden" id="globalUtmCampaign" name="utm_campaign_original__c" value="">
  <input type="hidden" id="globalUtmContent" name="utm_content_original__c" value="">
  <input type="hidden" id="globalUtmMedium" name="utm_medium_original__c" value="">
  <input type="hidden" id="globalUtmSource" name="utm_source_original__c" value="">
  <input type="hidden" id="globalUtmTerm" name="utm_term_original__c" value="">
  <input type="hidden" id="remoteIP" name="remoteIP" value="5.34.244.78">
  <input type="hidden" name="language" value="en">
  <div class="row mb-4 g-4">
    <div class="col-lg-6">
      <input type="text" class="form-control form-control-lg" id="firstname" name="firstname" placeholder="First Name" title="Enter your first name">
    </div>
    <div class="col-lg-6">
      <input type="text" class="form-control form-control-lg" id="lastname" name="lastname" placeholder="Last Name" title="Enter your last name">
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <input type="email" class="form-control form-control-lg" id="email" name="email" placeholder="Email Address (email you gave employer)" title="Enter your email address you gave your new employer">
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <input type="text" class="form-control form-control-lg" id="phone" name="phone" placeholder="Phone Number" title="Enter your phone number">
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <input type="text" class="form-control form-control-lg" id="company" name="company" placeholder="Prospective Employer" title="Enter the company name your background check is registered with">
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <select class="form-control" id="topic" name="topic" required="" style="background-image: url(https://mybackgroundcheck.sterlingbackcheck.ca/wp-content/themes/candidatesca/dist/images/svg/dropdown-arrow_41c9bde5.svg)">
        <option value=""> Please choose an inquiry category </option>
        <option value="Copy of Report">Copy of Report</option>
        <option value="File Status Inquiry">File Status Inquiry</option>
        <option value="General Inquiry">General Inquiry</option>
        <option value="ID Verification">ID Verification</option>
        <option value="Missing Background Check Invite">Missing Background Check Invite</option>
        <option value="Online Forms/Consent Forms">Online Forms/Consent Forms</option>
        <option value="Provide Additional Information">Provide Additional Information</option>
        <option value="Results of Background Check">Results of Background Check</option>
        <option value="Username/Password">Username/Password</option>
        <option value="Other">Other</option>
      </select>
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <textarea class="form-control form-control-lg" id="message" name="message" rows="5" cols="50" placeholder="How can we help you? If available, please include your order ID or reference number."
        title="Please tell us how can we assist you?"></textarea>
    </div>
  </div>
  <div class="row mb-4">
    <div class="col-lg-12">
      <div class="form-check">
        <input class="form-check-input" type="checkbox" name="privacyConsent" id="privacyConsent" required="">
        <label class="form-check-label" id="privacyConsentWrapper" for="privacyConsent">
          <span class="form-check-custom"></span>
          <span class="form-check-text"> By providing my personal information above, I acknowledge and agree to Sterling's <a href="https://www.sterlingbackcheck.ca/about/privacy/" target="_blank">Privacy Policy &amp; Terms of Use</a>. </span>
        </label>
      </div>
    </div>
    <div class="col-lg-12">
      <button class="btn btn-yellow" title="The submit button" type="submit"> Submit </button>
    </div>
  </div>
</form>

Text Content

 * Additional Topics: eConsent FAQs
   * Additional Topics
   * myBackcheck FAQs
   * Self Background Check
 * Canada - English
   * Canada - Français
   * Bulgarian
   * Czech
   * Dutch
   * French
   * German
   * Hungarian
   * Italian
   * Polish
   * Portuguese - Brazil
   * Portuguese - Portugal
   * Romanian
   * Spanish - Latin America
   * Spanish - Spain
   * United Kingdom
   * United States




HAVE QUESTIONS ABOUT ECONSENT?

You’re in the right place to get your questions answered on a company paid
background check.
Read FAQs


ECONSENT, MADE SIMPLE.

Trust Sterling Backcheck to guide you through your background check.



TOP FIVE QUESTIONS

Need answers fast? Here are the top five questions candidates ask about their
eConsent.
See all FAQs


HOW DO I GET A STATUS UPDATE ON MY BACKGROUND CHECK?

Please also review the FAQ’s on this page. If you still need help after doing
so, you may contact us via the form below.


HOW LONG DOES IT TAKE TO COMPLETE MY BACKGROUND CHECK?

Most Canadian employment background checks are completed within a week, however,
there can be extenuating circumstances that cause delays in the process. The
most common delays are related to unresponsiveness by past employers or academic
institutions.


I CAN’T CONTINUE ONTO THE NEXT STEP IN ECONSENT. WHY?

Please check that you have entered all the mandatory information in this section
by reviewing all fields with an asterisk (*). If anything mandatory is missed
when you try to proceed, the text changes to red. Once you enter this
information, you will be able to proceed.


WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

Please review our Privacy Policy that can be found online:
www.sterlingbackcheck.ca/about/privacy-clients.


WHAT IS ELECTRONIC IDENTIFY VERIFICATION (EIV)?

Electronic Identify Verification, or EIV, is a method of online identify
verification. Here, you will be asked a series of questions based on your credit
history through TransUnion. Note that this is not a credit check and does not
affect your credit score.


ECONSENT FAQS

Browse frequently asked questions sorted by where you are in the screening
process.


IN PREPARATION OF SCREENING

I'M NOT SURE I RECEIVED AN INVITATION EMAIL FROM MY EMPLOYER TO RUN A BACKGROUND
CHECK.

Please check your inbox and spam folders. Then select one of the following
options:

 * I received an email from onlineorders@sterlingbackcheck.com
 * I received an email from requests@mybackcheck.com
 * I did not receive an invitation email. I need to run a background check on
   myself.

WHAT KIND OF INFORMATION DOES A BACKGROUND CHECK INCLUDE?

Every employer has their own specific background screening requirements that are
based on their industry, regulations, the type of positions they hire for, etc.
Examples of our services include: criminal record checks, credit history checks,
education and employment verifications and references. Any questions about why
certain types of background checks have been requested or how the results will
be interpreted or used should be directed to the requesting organization.

HOW DO I PREPARE FOR MY BACKGROUND CHECK?

Before a background check is started, you will need to sign a written
authorization which allows the process to begin. While every company has their
own specific background screening criteria, there are some common pieces of
information you’ll be asked for, including your current address, date of birth
and contact information. Other information may be requested based on the
services to be completed.

HOW DO I ASK A QUESTION ABOUT MY SPECIFIC BACKGROUND CHECK?

First, please review the FAQ’s on this page. If you still need help after doing
so, please contact us via the form below.

WHAT IF I CAN’T REMEMBER EVERY DETAIL ABOUT MY PAST EMPLOYMENT OR EDUCATION?

Try to provide as much information as you can and be as accurate as possible,
but do not intentionally make up inaccurate information. We will compare the
information you provide with the information the past employer or academic
institution provides.

WHAT LANGUAGE CAN I COMPLETE MY ONLINE CONSENT FORMS IN?

You may complete them in either English or French.

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

Please review our Privacy Policy that can be found online:
www.sterlingbackcheck.ca/about/privacy-clients/.

HOW DO YOU PROTECT MY PRIVACY?

We take the necessary technical and organizational measures to ensure personal
information is secured against accidental access, destruction, loss,
modification or disclosure and take appropriate steps to reduce or eliminate
harm in case of a breach. Personal information held by Sterling Backcheck is
stored on secure servers located in Canada. We aim to collect, use, disclose and
retain personal information in accordance with your expectations and the law.
You can find full details of our privacy practices in the relevant privacy
statement.

WHAT BROWSER IS BEST TO USE?

We recommend Firefox or Chrome as the best web browser to use.

WILL I GET HIRED IF I HAVE A CRIMINAL RECORD?

Every company has their own specific hiring criteria and Sterling Backcheck does
not make hiring decisions or recommendations for our clients. Any questions
about hiring policies should be directed to the requesting organization.

WILL JUVENILE RECORDS SHOW UP ON MY BACKGROUND CHECK?

Sterling Backcheck conducts criminal record checks in accordance with the
Dissemination of Criminal Record Information Policy. Convictions under the Youth
Criminal Justice Act (or one of its predecessors) will not produce a negative
criminal record check.

WILL AN EXPUNGED RECORD SHOW UP ON MY BACKGROUND CHECK?

Sterling Backcheck conducts criminal record checks in accordance with the
Dissemination of Criminal Record Information Policy. Record suspensions
(formerly called pardons) will not produce a negative criminal record check
unless the suspension has been revoked.

CAN A PROSPECTIVE EMPLOYER CONDUCT A BACKGROUND CHECK ON ME WITHOUT MY
PERMISSION?

No. In order to conduct a background check through Sterling Backcheck, an
employer must get your authorization to do so in writing before they can
proceed.


DURING SCREENING

HOW LONG DOES IT TAKE TO COMPLETE MY BACKGROUND CHECK?

Most Canadian employment background checks are completed within a week, however,
there can be extenuating circumstances that cause delays in the process. The
most common delays are related to unresponsiveness by past employers or academic
institutions.

WHAT IS EIV?

Electronic Identify Verification, or EIV, is a method of online identify
verification. Here, you will be asked a series of questions based on your credit
history through TransUnion. Note that this is not a credit check and does not
affect your credit score.

WHY WOULD I FAIL EIV?

The system will ask you some questions about your credit history to confirm your
identity. Most people pass, but some individuals may not be able to proceed
online for the following reasons:

 * No credit file found.
 * A security flag was identified.
 * Personal information provided did not match the information on file at
   TransUnion.
 * A candidate is unable to successfully answer questions accurately.
 * There can be trick questions! If there is no correct answer, select “None of
   the Above”.
 * The questions are timed so you will want to complete this section in a timely
   manner.

HOW DO I PROCEED IF I CANNOT VERIFY MY IDENTITY VIA EIV?

If you are not successful with EIV, you will be prompted with another method of
verifying your identity. The method presented will vary depending on what your
potential employer has chosen, but it may include you going back to your Hiring
Manager, completing an alternate online ID verification (Sterling ID) or going
to Canada Post. Please ensure you review & read the options given to you
carefully & thoroughly.

WHAT IS DPOI AND WHAT ARE THE REQUIREMENTS TO VERIFY ID THROUGH CANADA POST?

DPOI, or Digital Proof of Identity, is a method used to verify your identity in
person at a Canada Post location. To do this, you will need a primary piece of
ID such as a driver’s license or passport, a secondary piece of ID that displays
your full name, as well as proof of residence. For proof of residence, you will
need a bank statement, a utility bill or another acceptable document as per
Canada Post that displays your full name and current address as you provided on
the online forms. For a full list of acceptable documents for DPOI, please see
the form generated to complete DPOI at Canada Post.

WHAT IS STERLING IDENTITY VERIFICATION (SIV)?

Sterling Identity Verification (SIV) is a method if ID verification to confirm
your identity. It leverages facial recognition and fraud detection technology,
while being easy, convenient and efficient for you to use.

WHAT IF I DON’T HAVE THE REQUIRED NUMBER OF REFERENCES OR VERIFICATIONS TO
PROVIDE?

Please do your best to provide the required number of references or
verifications requested. If you truly do not have the complete information, you
may put “NA” to be able to proceed to the next step. Please note that in doing
this, it may delay your check in being completed.

WILL SOMEONE CONTACT ME IF THERE’S A PROBLEM WITH MY BACKGROUND CHECK?

If additional information is required from you, you’ll hear from either the
employer requesting the background check or from Sterling Backcheck directly.

WHAT IS THE DIFFERENCE BETWEEN AN EDUCATION VERIFICATION AND A CREDENTIAL
VERIFICATION?

An education verification is a program completed as a post-secondary institute,
such as a degree, diploma, or certificate. An education verification can also be
high school education. A credential verification is a designation that you have
completed such as licensing or certifications (ie: CPA/CGA for accountants).

HOW DO I ADD SELF-EMPLOYMENT?

Please note that we are not able to verify self-employment at this time,
however, we may ask you to provide documentation to support this.


POST SCREENING

HOW DO I GET A COPY OF THE FORMS I COMPLETED?

Once you have completed the online forms and the identity verification, you can
download a copy of your completed consent forms. A button will appear for you to
do so. You can download and keep a copy of these forms for your records.

I PUT THE WRONG INFORMATION ON MY CONSENT FORMS. WHAT DO I DO?

Please contact us using the form below as soon as possible so we can let you
know how to proceed. If emailing us, please indicate your full name the company
you are applying to work with.

HOW DO I GET A STATUS UPDATE ON MY BACKGROUND CHECK?

You can follow up with your Hiring Manager at the company you have applied to.
Please contact us by using the online form below.

WHERE DO I SEND MISSING INFORMATION OR CORRECTIONS TO MY FILE?

If you have any updates or corrections you would like to make to your form,
please email ordersCanada@sterlingcheck.com. It is important that the below
information are included in your email:

 * Your name (as it appears on your consent form)
 * The organization for which you have applied
 * A description of the information to be added or changed

CAN MY EMPLOYER SHARE THE RESULTS OF MY BACKGROUND CHECK WITH ANOTHER EMPLOYER?

Sterling Backcheck will only share the results of the background check with the
requesting organization. We do not control how personal information will be used
once it has been disclosed to our client.

HOW DO I DISPUTE THE RESULTS OF MY BACKGROUND CHECK?

If you have had recent updates to your criminal record, there may be a time
delay before information is updated on the Canadian Police Information Centre
(CPIC) repository. If you still want to dispute the finding of your report,
please contact us at 1-866-455-5671 or email
dispute.resolution@sterlingcheck.com including details of your dispute with your
full name and company that requested the background check.

HOW DO I REQUEST A FREE COPY OF MY BACKGROUND CHECK?

Please contact us at 1-866-455-5671 or accessrequests@sterlingcheck.com.

DOES MY EMPLOYER NEED TO SHARE THE RESULTS OF THE BACKGROUND CHECK WITH ME?

In most situations, you have a right to know what personal information is held
about you. You can ask for copies of your personal information from your
employer or from Sterling Backcheck.


LOGIN/TECHNICAL ISSUES

I CANNOT CONTINUE ONTO THE NEXT STEP IN ECONSENT. WHY?

Please check that you have entered all the mandatory information in this section
by reviewing all fields with an asterisk (*). If anything mandatory is missed
when you try to proceed, the text changes to red. Once you enter this
information, you will be able to proceed.

THE INVITATION I RECEIVED HAS EXPIRED. WHAT SHOULD I DO?

An invitation has a set expiry date. If your invitation link is inactive,
contact your hiring manager and ask for a new invitation.

WHAT IF I DON’T REMEMBER MY PASSWORD?

Just reset the password. Click the “Forgot my Password” option and you’ll
receive a confirmation email containing a link for resetting your password.

WHAT IF I DON’T HAVE A FORMER EMPLOYER’S CONTACT INFORMATION?

It’s important that Sterling Backcheck is able to contact your previous
employers to verify your work history. We suggest using Google or another search
engine to find contact information, checking the employer’s web site, or
reviewing any past documents you may have received from the employer. If the
employer is no longer in business, please provide the most complete information
you have.

WHAT IF I CHOSE THE WRONG DATE OF BIRTH TO BEGIN MY FORMS?

Click the “Trouble with Month/Year of Birth?” option and you’ll receive an email
to reset it.

WHY DID MY DIGITAL PROOF OF IDENTITY FORMS NOT GENERATE?

The Digital Proof of Identity (DPOI) form may not generate if you have entered
specific characters in specific fields, unfortunately. The following are
examples of what may cause your DPOI forms to not generate:

 * Punctuation marks or spaces followed by another punctuation mark or space.
 * Punctuation mark or space as the first character.
 * Invalid character in the address field (ie: “#44”).
 * Some special characters or accents.

If your forms did not generate, please contact us and we can send you a new
invitation to re-complete.


HOW CAN WE HELP?

We're here for you.

Have a question that we haven’t answered here or need additional help with your
background check?

Please use the form to connect with us.

Please choose an inquiry category Copy of Report File Status Inquiry General
Inquiry ID Verification Missing Background Check Invite Online Forms/Consent
Forms Provide Additional Information Results of Background Check
Username/Password Other

By providing my personal information above, I acknowledge and agree to
Sterling's Privacy Policy & Terms of Use.
Submit



ABOUT STERLING BACKCHECK

Sterling Backcheck—a leading provider of background and identity services in
Canada—offers a foundation of trust and safety that spans across industries,
professions, and borders. Our tech-enabled services help organizations create
great environments for their workers, partners, and customers. With operations
around the world, Sterling conducts more than 110 million searches annually.

Canada Headquarters
Suite 200 – 19433 96th Ave
Surrey BC V4N 4C4
Canada
866-881-2011
 * Privacy


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