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HomeMatt Pingatore2021-04-26T11:57:56-07:00
Cloud Consulting
Contact Center Consulting
Mitel/ShoreTel Support
WHAT A CLOUD CONSULTANT BRINGS TO YOUR BUSINESS
You’re constantly bombarded with marketing materials and promises that cloud
communications will help transform your business. But there are over 400 Unified
Communications vendors and dozens of different services. Figuring out where to
start can be a serious challenge.
Our cloud consulting isn’t just about phone systems. We consult on anything and
everything in your communications infrastructure—telecom analysis, SD-WAN,
contact center, collaboration, video and more. Whether that means network
improvement, cost savings, or anything in between. We are here to help you find
the best cloud solution for your business.
FIND OUT MORE
CALIFORNIA’S COMMUNICATIONS SOLUTIONS PROVIDER
FROM SAN FRANCISCO TO LOS ANGELES, TO SAN DIEGO, PACKET FUSION WORKS WITH
BUSINESSES, NON-PROFITS, CALIFORNIA STATE AND LOCAL AGENCIES, AND SCHOOL
SYSTEMS, PROVIDING PHONE SYSTEMS, CONTACT CENTER SOLUTIONS, AND NETWORKING AND
INFRASTRUCTURE SO THESE ORGANIZATIONS CAN PROVIDE THE PRODUCTS AND SERVICES THAT
CALIFORNIANS RELY ON. WE’D LIKE TO DO THE SAME FOR YOU.
BUSINESS PHONE SYSTEMS
Learn More
CONTACT CENTER SOLUTIONS
Learn More
NETWORKING & INFRASTRUCTURE
Learn More
CLOUD PERFORMANCE TOOLS
Learn More
READY TO LEARN MORE?
ATTENTION! THE IMPACT OF THE RENTAL ECONOMY ON YOUR BUSINESS
With a younger workforce who want to “rent” everything from transportation to
communication, the Rental Economy holds big challenges or opportunities for
today’s businesses depending on how they choose to embrace it.
Watch Now
BUSINESS INTELLIGENCE TO IMPROVE AGENT PERFORMANCE
Learn how to gamify and motivate Contact Center Agents to improve results and
drive up customer satisfaction ratings through fun, and insightful metrics you
might never have thought of using before.
Watch Now
A TRUSTED PARTNER
Work with a partner who has earned their rating with a proven track record for
exceptional client experience.
PACKET FUSION NET PROMOTER SCORE: 83
We are proud to have earned a Net Promotor Score of 83 (higher than Starbucks
and Apple)
reflecting outstanding customer satisfaction.
WHAT DO OUR CUSTOMERS SAY ABOUT US
> Great Support!
Robert Oros, City Of Laguna Hills
> Great customer service and technical expertise, your sales engineer should be
> commended for his technical know-how
Ricky James, Relypsa
> Very helpful, efficient, and great customer service!!
Jannell Bonnitt, West Valley Staffing
> Excellent customer service!
Narith Keo, Team San Jose
> I had the absolute best service from Packet Fusion and their staff!
Greg Grisafe, Blacoh Fluid Control
> Skilled and dedicated support engineers and project managers.
Patricia Gregory, Kubota Tractors
> Everything went smoothly. Received replacement phone in a timely manner,
> programmed it and shipped. Thanks again!
Brandon Russel, City of El Cajon
> All went smooth and the team was very professional. Does not get any better
> than this. Thank you!
Matt Spangler, Gemological Institute of America
> Great service and support!
Donald Hendrickson, TLCD Architecture
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“If someone told me they were considering working with Packet Fusion, I’d tell
them not to give it a second thought. The level of care, professionalism, and
their depth of knowledge is phenomenal. They did not treat this project as just
a cookie cutter approach…they really wanted us to succeed. And they achieved
that goal.”
Jarrod Bell, CIO SF Opera
Watch full story
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