www.directv.com Open in urlscan Pro
23.205.231.101  Public Scan

Form analysis
1 forms found in the DOM

GET https://tr.snapchat.com/cm/i

<form method="GET" action="https://tr.snapchat.com/cm/i" target="snap06438448061495055" accept-charset="utf-8" style="display: none;"><iframe id="snap06438448061495055" name="snap06438448061495055"></iframe><input name="pid"></form>

Text Content

OUR COMPANYABOUT US
NEWS
CAREERS


DIRECTV Privacy Policy
EN  |  ES
Privacy CenterPrivacy PolicyYour ChoicesState Laws


We recently updated this Privacy Policy. Learn
more about the updates or read a prior version.


Print full policy

Your information and your privacy are important – to you and to us. Our policy
explains how we use your information, keep it safe, and the choices you can make
about how your information is used.


TABLE OF CONTENTS

 * When this Policy applies
 * The information we collect
 * How we collect your information
 * How we use your information
 * How we share your information
 * Your Privacy Choices and Controls
 * Security
 * Data storage, transfer, retention, and accuracy
 * Other privacy information
 * How to contact us about this Policy


WHEN THIS POLICY APPLIES

This Privacy Policy (“Policy”) covers the information generated when you use or
subscribe to DIRECTV products, services, apps, websites, or networks to which
this policy is linked, like satellite TV and U-verse TV. In the policy, we call
them “Products and Services” for short. They include video, entertainment,
advertising, and other products, services, and apps.

This Policy applies to you and anyone who uses our Products and Services under
your account, except where we identify for you that separate privacy policies or
terms and conditions apply. You are responsible for making sure all users under
your account understand and agree to this Policy.

Here are special circumstances where this Policy may not apply, or may apply in
addition to other policies:



 * Some of our Products and Services, for example DIRECTV STREAM, may be covered
   by their own privacy policies or additional privacy terms and conditions.
 * Some of our affiliates, such as AT&T and Cricket Wireless, have their own
   privacy policies that apply to data they collect from products, services, and
   apps they provide. Any data collected subject to this Policy that is shared
   with those affiliates will still be protected consistent with this Policy.
 * Some states require us to adopt additional policy terms and commitments in
   accordance with local laws.
 * In certain cases, when you’re using your DIRECTV Products and Services, other
   companies may be collecting information, so that your information may be
   covered by this Policy and other privacy policies at the same time. For
   example, if you purchase one of our Products or Services from a retailer or
   if you provide your information to another company through a co-branded
   website, app or service controlled by the other company, any information you
   provide to those companies may be subject to just their policy, or subject to
   both their policy and ours.
 * If you are a DIRECTV business customer, we may have written Product and
   Service agreements that contain specific provisions about confidentiality,
   security, or handling of information. When one of those agreements differs
   from or conflicts with this Policy, the terms of those agreements will apply
   instead.




THE INFORMATION WE COLLECT

We collect information about you and how you’re using our Products and Services
along with information about your devices and equipment. This may include
performance information, along with online information, location and TV and
video viewing information.

Here are detailed examples of types of information we collect from our Products
and Services:



 * Account information includes things like contact and billing information,
   service-related details and history and similar information. It also includes
   technical, equipment and usage information that relate to the Products and
   Services we provide you.
 * Online information includes internet protocol addresses and URLs, pixels,
   cookies and similar technologies, and identifiers such as advertising IDs and
   device IDs. It can also include information about the time you spend on
   websites or apps, the links or advertisements you see, search terms you
   enter, items identified in your online shopping carts and other similar
   information.
 * Equipment Information includes information that identifies or relates to your
   equipment, such as type, identifier, status, settings, configuration,
   software or use.
 * Network performance and usage information includes information about the
   networks used to deliver our Products and Services.
 * Location information includes your street address, your ZIP code and the
   location of the device used to access our Products and Services. Location
   information is generated when the devices, Products or Services you use
   interact with cell towers, Wi-Fi routers, Bluetooth services, access points,
   other devices, beacons and/or with other technologies, including GPS
   satellites.
 * Biometric Information such as a unique biological pattern or characteristic
   or other unique physical or digital representation of biometric data, like a
   fingerprint, voiceprint, or scan of face geometry, that is used to identify a
   specific individual. To learn more, see DIRECTV’s Biometric Information
   Privacy Notice .
 * TV and video viewing information is generated when you use our Products and
   Services, such as satellite, TV, U-verse TV, apps, or a streaming service. We
   get information from the technologies you use to watch TV or view video.
   These services may also include video on demand, pay per view, streaming
   service, IPTV, interactive services and games, DVR services, TV video apps
   for a tablet or smartphone and similar services and products. If you are
   watching TV or video through a web browser or app, we may also collect
   information as described above in the online information section. We also
   collect information related to your use and interaction with the equipment in
   your home, including the TV receivers, set top boxes, remotes and other
   devices you may use to access our services.




HOW WE COLLECT YOUR INFORMATION

We collect your information in 3 ways:



 * You give it to us when you make a purchase, set up an account or otherwise
   directly communicate with us.
 * We automatically get it when you use, or your device uses, our Products and
   Services.
 * We get it from outside sources like credit reports, marketing mailing lists,
   and commercially available geographic and demographic information, along with
   other available information, such as public posts to social networking sites.

   


HOW WE USE YOUR INFORMATION

We use your information to power our Products and Services and to improve your
experiences. We use your information to provide, support, improve, protect,
analyze, and bill for our Products and Services; to communicate with you about
our Products and Services; to market our Products and Services; to detect and
avoid fraud; for advertising; and for research purposes.

Here are examples of ways we use your information:



 * Providing our Products and Services.
 * Contacting you.
 * Tailoring your viewing experience, including things like making
   recommendations and providing you with local programming.
 * Improving your experience and protecting the Products and Services we offer.
   This includes things like customer care, security, verifying or
   authenticating your identity, detecting, and preventing fraud, billing and
   collection, protecting your financial accounts, authorizing transactions and
   the development of future Products and Services.
 * Helping us plan, deploy, improve, protect, and defend our infrastructure,
   protecting our property and legal rights, and for other lawful purposes.
 * Helping us understand which Products, Services, and offers may interest you;
   creating engaging and customized experiences and offering new or improved
   Products and Services to you. This is based on things like the information
   we’ve collected and our research, development, and analysis.
 * Supporting and providing location services.
 * Designing and delivering advertising and marketing campaigns to you and
   others and measuring their effectiveness. See Privacy Choices and Controls
   for more information about how your information is used for advertising and
   marketing programs and your choices and controls for such use.
 * Delivering or customizing products and the content you see, including
   advertisements, articles, videos, and marketing materials.
 * Creating aggregate business and marketing insights, and helping companies
   develop aggregate insights to improve their business (for instance, to market
   their products and services).
 * For security purposes, including preventing and investigating illegal
   activities and violations of our Terms, Use Policies and other service
   conditions or restrictions.




HOW WE SHARE YOUR INFORMATION



 * We share it with your permission.
 * We share it with our affiliates – like AT&T and other companies.
 * We share it with non-DIRECTV companies or entities as explained in this
   Policy.

For more details about how your information may be shared for advertising and
marketing see Privacy Choices and Controls .



Sharing information with our affiliates – like AT&T and other companies: Our
Products and Services are developed, managed, serviced, marketed and sold by a
variety of our affiliates. We share information that may identify you personally
internally among our affiliates, such as AT&T and Cricket Wireless. You can
learn more about our affiliates by going to about.att.com . For information
collected under this Policy, we require the affiliate to use, share and protect
the information consistent with this Policy, including honoring your
communications preferences for first-party marketing of their products and
services, your advertising consents and your California Data Rights. We may also
combine information that identifies you personally with data that comes from an
app or affiliate that has a different privacy policy. When we do that, our
Policy applies to the combined data set.

Sharing information with non-DIRECTV companies that provide services for us or
for you: We share information that identifies you personally with vendors that
perform services for us or that support Products or Services provided to you,
including marketing or ad delivery services. We do not require consent for
sharing with our vendors for these purposes. We do not allow those vendors to
use your information for any purpose other than to perform those services, and
we require them to protect the confidentiality and security of data they get
from us in a way that’s consistent with this Policy.

Sharing information with other non-DIRECTV companies or entities: There are also
times when we provide information that identifies you personally to other
companies and entities, such as government agencies, credit bureaus and
collection agencies, without your consent, but where authorized or required by
law. Reasons to share include:



 * Complying with court orders, subpoenas, lawful discovery requests and as
   otherwise authorized or required by law. Like all companies, we are required
   by law to provide information to government and law enforcement agencies, as
   well as parties to civil lawsuits.
 * Detecting and preventing fraud.
 * Providing or obtaining payment for your service.
 * Routing our Products and Services.
 * Ensuring operations and security.
 * Notifying, responding, or providing information (including location
   information) to a responsible governmental entity in emergency circumstances
   or in situations involving immediate danger of death or serious physical
   injury.
 * Alerting the National Center for Missing and Exploited Children to
   information concerning child pornography of which we become aware through the
   provision of our services.
 * Enforcing our legal rights, protecting our property, or defending against
   legal claims.



Sharing Metrics Reports with non-DIRECTV companies: Sometimes the services you
enjoy from us directly involve other businesses. We may pay a network for the
rights to broadcast a sporting event or your favorite show. We may be paid by an
advertiser to deliver an advertisement or by a business customer to provide its
employee with a service. In such cases, we may use or share information that
doesn’t identify you personally to provide metrics reports to our business
customers and service suppliers. We may also share it with advertising and other
companies to deliver or assess the effectiveness of advertising and marketing
campaigns.

Sharing information for research: We may share information that doesn’t identify
you personally with other companies and entities for research. When we share
this information, we require companies and entities to agree not to attempt or
to allow others to use it to identify individuals. Our agreements will also
prevent businesses from reusing or reselling the information and require that
they will handle it in a secure manner, consistent with this Policy.

Sharing information for aggregate media research reports: We share TV and video
viewing information, tied to identifiers that do not identify you personally,
with media research companies. They combine this data with other information to
provide audience analysis services about what shows certain audience segments
are watching. We require that they only use it to compile aggregate reports, and
for no other purpose. We also require businesses to agree they will not attempt
to identify any person using this information, and that they will handle it in a
secure manner, consistent with this Policy.

Sharing information with DIRECTV affiliates and non-DIRECTV companies for
advertising and marketing programs: We may share information with our
affiliates, like AT&T and other companies, and with non-DIRECTV companies to
deliver or assess effectiveness of advertising and marketing campaigns as
described in Privacy Choices and Controls .

Sharing information to support location services: Location services rely on, use
or incorporate the location of a device to provide or enhance the service.
Location services may collect and use or share location information to power
applications on your device (those that are pre-loaded or those that you chose
to download), such as mapping and traffic apps, or other location services you
subscribe to. DIRECTV will not share your location information for location
services without your consent (to us or a company providing you service), except
as required by law. If you purchase location services from another company, the
use or disclosure of location information is governed by the agreement between
you and the service provider, including any applicable privacy policy of the
service provider, and is not governed by this privacy policy. In other cases,
for example parental controls services, the account holder for the location
services, instead of a user, may initiate or subscribe to the location services
and provide the required consent.

Disclosing personally identifiable information collected from television
subscribers in response to a court order: When a non-governmental entity obtains
a court order, we’re authorized to disclose personally identifiable information
collected from TV subscribers as a result of the subscriber's use of TV service,
but only after we let the subscriber know what’s going on. When a governmental
entity obtains a court order, we’re authorized to disclose personally
identifiable information collected from a TV subscriber as a result of the
subscriber's use of TV service, but only if the following conditions are met:



 * A judge decides that the governmental entity has offered clear and convincing
   evidence that the subject of the information is reasonably suspected of
   engaging in criminal activity and that the information sought would be
   material evidence in the case; and
 * The subject of the information has an opportunity to appear and contest the
   governmental entity's claim; and
 * We have provided notice to the subscriber as required by applicable state
   law.




YOUR PRIVACY CHOICES AND CONTROLS

You can Manage Your Privacy Choices about how we contact you and how we use or
share your information. You also have choices about how certain third parties
and advertisers use your information, including how we use and share your
information for advertising, marketing, and analytics.

Communication preferences

Sometimes we have offers or programs that may interest you. We’d like to be able
to tell you about these. You can manage how we do it. You can opt-out of
marketing and advertising programs, but we still may contact you with service
and non-marketing messages.



 * Email: You can opt-out of marketing emails by clicking the unsubscribe link
   at the bottom of the email you wish to stop receiving and following the steps
   to notify us that you no longer wish to receive marketing emails, or by using
   our email unsubscribe .
 * Text messages: Opt-out of our marketing text messages by replying "stop" to
   any message.
 * Consumer telemarketing: Ask to be removed from our consumer telemarketing
   lists by contacting us at 844-607-5537, or contact us online. You also can
   ask the DIRECTV representative to remove you from our telemarketing lists
   when you receive a marketing or promotional call from us.
 * Business telemarketing: Where required by local laws and/or regulations,
   we’ll remove your business information from our telemarketing lists at your
   request.
 * National Do Not Call Registry: The FTC maintains a National Do Not Call
   Registry at donotcall.gov , and some states in the United States may maintain
   their own Do Not Call Registry. Putting your number on these registries also
   may limit our telemarketing calls.
 * Automated messages: In some cases, we will ask for your permission to send
   you automated calls or messages to your mobile phone. To opt-out of these
   calls or messages from us, go to Manage Your Privacy Choices . As required or
   allowed by law, even if you opt-out, we may continue to contact you with
   automated calls or messages at the telephone number provided to us for
   certain important informational messages about your service. For example, we
   may need to let you know about a problem with your TV service.
 * Postal mail: You can review our Residential Do Not Mail Policy Statement and
   limit postal mail solicitations. You’ll still receive billing statements,
   legal notices, product updates and other similar correspondence, and you may
   still receive some promotional mailings.



Choices about how we use and share your information for advertising, marketing,
and analytics

You have choices about whether your information is used or shared in our
programs that provide you with marketing and advertising tailored to your
interests and for aggregate analytics. Our collection and use of information
operates independently in many cases from the user controls and settings on your
device, through your operating system, or on third-party websites or apps.

Online behavioral advertising: Online behavioral advertising is automated,
customized advertising that you see when using online services, like ads in
mobile apps or on websites. Those ads are served to you based on inferences
about your interests. Those interests are determined from data collected about
you, whether by DIRECTV or other parties.



 * We work with ad companies that may serve ads for us, and for others, across
   your use of online services. These companies may use cookies, mobile
   advertising identifiers, and other technologies to collect information about
   your use of our websites and other websites. This information may be used to,
   among other things, analyze and track online activities and deliver ads and
   content tailored to your interests as part of our advertising programs, such
   as Relevant Advertising.
 * You can opt-out of online behavioral advertising from companies who
   participate in the Digital Advertising Alliance by going to their Consumer
   Choice Page or selecting this icon when you see it on an online ad.



Relevant Advertising and Enhanced Relevant Advertising: Relevant Advertising and
Enhanced Relevant Advertising are programs we operate in collaboration with our
AT&T affiliates. Both use information to deliver ads that we think might
interest you on websites, TV and video programming, apps and other properties,
sites or services.



 * Relevant Advertising: This program is used to tailor the ads you see to match
   your interests. It doesn’t give you more advertising—it just makes the ads
   you see more likely to be relevant to you. If you don’t want to receive
   Relevant Advertising, you may opt-out by going to Manage Your Privacy Choices
   .
   * Information we use for Relevant Advertising: As part of this program, we
     use information about your use of our Products and Services, like your TV
     and video viewing, your location, or information about the apps you use or
     the websites you visit. We also use information from companies like our
     advertising partners. By using demographic information like ZIP code and
     age range, we may place you into demographic or interest categories like
     “sports enthusiast” or “coffee lover.” We also use this information to
     deliver and assess the effectiveness of advertising and marketing
     campaigns.
   * Information we don’t use for Relevant Advertising: We don’t use sensitive
     information like medical conditions or financial account records that you
     share securely. We also don’t use information about the content of webpages
     you visit or videos you view over a secure internet connection, or the
     content of your texts, emails or calls.
   * Information we share in Relevant Advertising: We may share non-sensitive
     information, such as your device information, information from companies
     like our advertising partners, and demographic information like your age
     range, gender and ZIP code. We may share this information with third
     parties, such as advertisers, programmers and networks, social media
     networks, analytics firms, ad networks, and other similar companies that
     are involved in creating and delivering advertisements. When we share that
     information, we combine it with an identifier like a device or ad ID (such
     as Apple or Android Ad ID).
   * Information we don’t share in Relevant Advertising: We don’t share
     information about your individual web browsing or TV and video viewing. Nor
     will we share the precise location of your device, Social Security number,
     full date of birth, credit card information or driver’s license number.
     When we share information with third parties, we won’t share your name or
     identify you by anything other than an identifier, like a device or ad ID.
 * Enhanced Relevant Advertising: This opt-in program further personalizes the
   ads you see. With your consent, this program lets us use and share additional
   information for advertising and marketing purposes. Please see the Enhanced
   Relevant Advertising Terms and Conditions for more details. If you’d like to
   participate in Enhanced Relevant Advertising or change your previous choice,
   you can go to Manage Your Privacy Choices .



External Marketing and Analytics:

We may use or share information that does not identify you personally to help
our business customers develop aggregate insights that improve their businesses.
This information may be combined with data from our affiliates and other
information, such as demographic information or an identifier like a device ID
or ad ID. We require that your information be used only to develop aggregate
insights that will improve products and services. In addition, we require anyone
who receives this data to agree they will only use it for aggregate insights,
won’t attempt to identify any person or device using this information, and will
handle it in a secure manner, consistent with this Policy.

If you don’t want your information included in External Marketing and Analytics,
you can opt out by going to Manage Your Privacy Choices .

Other Choices



 * DIRECTV Puerto Rico: If you’re a DIRECTV customer in Puerto Rico, you can
   exercise and manage your choices by visiting
   https://www.directvpr.com/Midirectv/ingresar or by calling (787) 776.5252.
 * Online behavioral advertising by Industry Participants: In accordance with
   industry self-regulatory principles, you can opt-out of online behavioral
   advertising from companies that participate in the Digital Advertising
   Alliance by going to its Consumer Choice Page or selecting this icon when you
   see it on an online ad. To limit collection of data on websites that may be
   used for advertising, you can manage cookies and other similar technologies
   on your computer. If you change computers, devices, web browsers or you
   delete cookies, you will need to-opt out again. Please note that our
   collection of web browsing information works independently of your web
   browser's privacy settings with respect to cookies and private browsing. In
   addition, we don’t currently respond to Do Not Track and similar signals. You
   can manage DIRECTV’s use of web browsing information at Manage Your Privacy
   Choices .




SECURITY

We work hard to safeguard your data using a range of technological and
organizational security controls.

We maintain and protect the security of computer storage and network equipment,
and we use security procedures that require employees to authenticate themselves
to access sensitive data. We also limit access to personal information only to
those with jobs requiring such access. We require callers and online users to
authenticate themselves before providing account information.

No security measures are perfect, however. We can’t guarantee that your
information will never be disclosed in a manner inconsistent with this Policy.
If a breach were to occur, we will notify you as required by applicable law.


DATA STORAGE, TRANSFER, RETENTION, AND ACCURACY

We take steps to ensure that data is processed according to this Policy and to
the requirements of applicable law of your country and of the additional
countries where the data is subsequently processed.

Data we collect may be processed and stored in the United States or in other
countries where we or our affiliates or service providers process data.

We keep your information as long as we need it for business, tax or legal
purposes. After that, we destroy it by making it unreadable or indecipherable.

Need to update your information? We’re happy to help you review and correct the
information we have on your account and billing records. For more information,
please see the Contact Us section of this Policy.


OTHER PRIVACY INFORMATION

Changes in ownership or to the Policy

Information about our customers and users, including information that identifies
you personally, may be shared and transferred as part of any merger,
acquisition, sale of company assets or transition of service to another
provider. This also applies in the unlikely event of an insolvency, bankruptcy
or receivership.

We may update this Policy as necessary to reflect changes we make and to satisfy
legal requirements. We’ll post a prominent notice of material changes on our
websites. We’ll give you reasonable notice before any material changes take
effect.

Information specific to children

We don’t knowingly collect personally identifying information from anyone under
the age of 13 unless we first get permission from the child's parent or legal
guardian. Unless we have parental consent, we will not contact a child under the
age of 13 for marketing purposes.

You may contact us online, call us at 844-607-5537 or write to us at DIRECTV
ATTN: Privacy Policy, 2260 East Imperial Highway, El Segundo, CA 90245 with any
questions or concerns you may have about our privacy policy as it relates to
children.

Information collected from devices or services purchased by adult subscribers
that are used by children without our knowledge will be treated as the adult's
information under this Policy.

Learn how to manage DIRECTV’s Parental Controls .

Your California Privacy Rights and other Information for our California
customers

We comply with special legal requirements for California residents associated
with access, deletion and sale or sharing of residents’ data and application of
do not track notices.

Website data collection: We don’t knowingly allow other parties to collect
personally identifiable information about your online activities over time and
across third party websites for their own use when you use our websites and
services unless we have your consent.

Do Not Track notice: We don’t currently respond to Do Not Track and similar
signals. Please go to All About Do Not Track for more information.

California customers have the right, in certain circumstances, to request
information about whether a business has disclosed personal information to any
third parties for their direct marketing purposes. You have the right to opt-out
of our disclosing your information to third parties for their marketing
purposes. To find out more, go to Manage Your Privacy Choices .

California Consumer Privacy Act (CCPA)

CCPA Personal Information (CCPA PI) is defined by California law as information
that identifies, relates to, describes, is capable of being associated with, or
could reasonably be linked, directly or indirectly, with California consumers or
households.

The Information We Collect and Share

We want to provide you with the information about how to exercise rights
involving CCPA PI. Here is information about the CCPA PI we have collected from
and shared about consumers over the past year.

Information We Collected From Consumers

The CCPA identifies a number of categories of CCPA PI. In the year before the
date this policy was issued, we collected these categories of CCPA PI:



 * Address and other identifiers – such as name, postal address, email address,
   account name, Social Security number, driver’s license number, passport
   number, or other similar identifiers.
 * Unique and online identifiers associated with personal information – IP
   address, device IDs, or other similar identifiers.
 * Commercial information – such as records of personal property, products or
   services purchased, obtained, or considered, or other purchasing or consuming
   histories or tendencies.
 * Internet or other electronic network activity information – such as browsing
   history, search history and information regarding an individual’s interaction
   with an internet website, application, or advertisement.
 * Professional or educational information.
 * Video footage (e.g., CCTV); audio recordings; photographs; calendar
   information.
 * Location information (see above in “The information we collect”).
 * Biometric information (see above in “The information we collect”).
 * Online viewing activities (e.g., videos viewed, pages viewed).
 * Inferences drawn from CCPA PI, such as individual profiles, preferences,
   characteristics, behaviors.



We collected the above categories of CCPA PI for the following purposes:



 * Performing services on behalf of the business, such as customer service,
   processing or fulfilling orders, and processing payments.
 * Auditing customer transactions.
 * Fraud prevention and authentication/ID verification.
 * Debugging errors in systems.
 * Marketing and advertising.
 * Internal research, analytics and development – e.g., user-preference
   analytics.
 * Developing, maintaining, provisioning or upgrading networks, services or
   devices.



We collected the above categories of CCPA PI from the following sources:



 * Directly from you – such as contact and billing info and customer service
   interactions.
 * Generated by your use of our services – such as technical, equipment and
   usage information.
 * Social media sites and other online platforms.
 * Other companies – such as vendors, marketing firms and companies affiliated
   with DIRECTV.
 * Publicly available sources – such as public records.



Information We Shared About Consumers

In the year before the date this policy was issued, we shared these categories
of CCPA PI with entities that provide services for us, like processing your
bill:



 * Address and other identifiers – such as name, postal address, email address,
   account name, Social Security number, driver’s license number, passport
   number, or other similar identifiers.
 * Unique and online identifiers – IP address, device IDs, or other similar
   identifiers.
 * Commercial information – such as records of personal property, products or
   services purchased, obtained, or considered, or other purchasing or consuming
   histories or tendencies.
 * Internet or other electronic network activity information – such as browsing
   history, search history, and information regarding an individual’s
   interaction with an internet website, application, or advertisement.
 * Professional or educational information.
 * Video footage (e.g., CCTV); audio recordings; photographs; calendar
   information.
 * Location information (see above in “The information we collect”).
 * Biometric information (see above in “Information We Collected From
   Consumers”).
 * Online viewing activities (e.g., videos viewed, pages viewed).
 * Inferences drawn from CCPA PI, such as individual profiles, preferences,
   characteristics, behaviors.



We may have shared each of the above categories of CCPA PI with the following
categories of third parties who perform services on our behalf:



 * Product and services delivery companies.
 * Marketing services companies.
 * Cloud storage companies.
 * Credit reporting agencies.
 * Billing and payment processing companies.
 * Fraud prevention and authentication/identity verification entities.
 * Analytics companies.



The CCPA defines “sale” very broadly and includes the sharing of CCPA PI for
anything of value. According to this broad definition, in the year before the
date this policy was issued, a ‘sale’ of the following categories of CCPA PI may
have occurred:



 * Address and other identifiers – such as name, postal address, email address,
   account name, or other similar identifiers.
 * Unique and online identifiers – IP address, device IDs associated with
   television viewing, or other similar identifiers.
 * Commercial information – such as records of personal property, products or
   services purchased, obtained, or considered, or other purchasing or consuming
   histories or tendencies.
 * Internet or other electronic network activity information – such as browsing
   history, search history, and information regarding an individual’s
   interaction with an internet website, application, or advertisement.
 * Location information (see above in “The information we collect”).
 * Inferences drawn from CCPA PI, such as individual profiles, preferences,
   characteristics, behaviors.



We may have sold each of the above categories of CCPA PI to the following
categories of third parties:



 * Analytics and measurement providers.
 * Companies involved in marketing and advertising.
 * DIRECTV affiliates, like AT&T and other companies.



Your Right To Request Disclosure Of Information We Collect And Share About You

We are committed to ensuring that you know what information we collect. You can
ask us for the following information:



 * The categories and specific pieces of your CCPA PI that we’ve collected.
 * The categories of sources from which your CCPA PI was collected.
 * The purposes for collecting or selling your CCPA PI.
 * The categories of third parties with whom we shared your CCPA PI.



We are also committed to ensuring that you know what information we share about
you. You can submit a request to us for the following additional information:



 * The categories of CCPA PI we’ve sold about you, the categories of third
   parties to whom we’ve sold that CCPA PI, and the category or categories of
   CCPA PI sold to each third party.
 * The categories of CCPA PI that we’ve shared with service providers that
   provide services for us, like processing your bill; the categories of third
   parties to whom we’ve disclosed that CCPA PI; and the category or categories
   of CCPA PI disclosed to each third party.



To exercise your right to request the disclosure of your CCPA PI that we collect
or share, either www.directv.com/ccpa or contact us at 866-385-3193. These
requests for disclosure are generally free.

Your Right To Request The Deletion Of CCPA PI

Upon your request, we will delete the CCPA PI we have collected about you,
except for situations when that information is necessary for us to: provide you
with a good or service that you requested; perform a contract we entered into
with you; maintain the functionality or security of our systems; comply with or
exercise rights provided by the law; or use the information internally in ways
that are compatible with the context in which you provided the information to
us, or that are reasonably aligned with your expectations based on your
relationship with us.

To exercise your right to request the deletion of your CCPA PI, either visit
www.directv.com/ccpa or contact us at 866-385-3193. Requests for deletion of
your CCPA PI are generally free.

Your Right To Ask Us Not To Sell Your CCPA PI

You can always tell us not to sell your CCPA PI by visiting www.directv.com/ccpa
or contacting us at 866-385-3193.

Once we receive and verify your request, we will not sell your CCPA PI unless
you later allow us to do so. We may ask for your permission to resume sale of
your CCPA PI at a later date, but we will wait at least 12 months before doing
so.

Verification of Identity – Access or Deletion Requests

Password Protected Account. If you maintain a password-protected account with
us, in most cases you may submit an access or deletion request by authenticating
yourself with a password like you would when you access your account (see
exceptions below). You’ll have to authenticate yourself again to access your
data or submit your deletion request.

Former Accountholders, Non-Accountholders (without a Password Protected
Account). If you do not have a password protected account, we will ask to verify
your identity using our mobile verification process. This process captures an
image of your identity document, such as your driver’s license, and compares it
to a self-photo you submit. We will only use this information to verify your
identity. We will delete it after the time expires allowed by the CCPA to
process and respond to your request.

If we cannot verify your identity, we will notify you that we will not be able
to respond to your request.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf. Your
agent will need a valid power of attorney or written permission signed by you.
If the agent relies on written permission, we’ll need to verify the agent’s
identity. We may also contact you directly to confirm the permission. Your
authorized agent can submit your requests by calling us at 866-385-3193.

We Don’t Mind If You Exercise Your California Data Rights

We are committed to providing you with control over your CCPA PI. If you
exercise any of these rights explained in this section of the Privacy Policy, we
will not disadvantage you. You will not be denied or charged different prices or
rates for goods or services or provided a different level or quality of goods or
services.

Consumers under 16 years old

As of the effective date of this policy, we do not have actual knowledge that we
sell CCPA PI of consumers under 16 years of age. If we collect CCPA PI that we
know is from a child under 16 years old in the future, we will not sell that
information unless we receive affirmative permission to do so. If a child is
between 13 and 16 years of age, the child may provide that permission.

Any customer who wishes to request further information about our compliance with
these requirements, or who has questions or concerns about our privacy practices
and policies, can contact us , or write to us at DIRECTV ATTN: Privacy Policy,
2260 East Imperial Highway, El Segundo, CA 90245.

Your Nevada Privacy Rights (Effective October 1, 2021)

Nevada’s Privacy law gives Nevada residents choices about how we share
information.

Nevada Covered Personal Information (“Nevada PI”) includes personally
identifiable information about a Nevada consumer collected online, such as an
identifier that allows the specific individual to be contacted, and any other
information about a Nevada consumer collected online that can be combined with
an identifier to identify the specific individual. We generally handle Nevada PI
in accordance with this Policy.

The Nevada PI We Collect and Share. For information regarding the categories of
Nevada PI we collect, visit the information we collect section of this Policy.
For information regarding the categories of third parties with whom we may share
Nevada PI, and those that may collect Nevada PI regarding your online activities
over time, visit the how we share your information section of this Policy.

Your Rights under Nevada’s Privacy Law

You can ask us not to sell your Nevada PI by visiting our Choices and Controls
page. Once we receive and verify your request, we will not sell this information
unless you later allow us to do so.


HOW TO CONTACT US ABOUT THIS POLICY

Contact us at either of these addresses for any questions about this Policy.



 * Contact us.
 * Write to us at DIRECTV STREAM Device Privacy Policy, 2260 East Imperial
   Highway, El Segundo, CA 90245.



If you are not satisfied with our resolution of any dispute, including with
respect to privacy or data-use concerns, please review a description of our
dispute resolution procedures in our Residential Customer Agreement at
http://www.directv.com/legal/directv-residential-customer-agreement/ .

You also have the option of filing a complaint with the FTC Bureau of Consumer
Protection, using an online form , or by calling toll-free 877.FTC.HELP
((844).612.5068) or TTY (844).989.2353. Other rights and remedies also may be
available to you under federal or other applicable laws.

If you’re a DIRECTV TV subscriber, you also have certain rights under Section
338(i) of the Federal Communications Act.

Customer service contact numbers can be found at directv.com .

 * About DIRECTV
 * Careers
 * Legal policy center
 * Privacy center
 * Do Not Sell My Personal Information
 * Advertising choices
 * Site map
 * Help
 * FCC public files
 * Accessibility

©2022 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV,
LLC. All other marks are the property of their respective owners.
 * 
 * 
 * 
 * 
 * 
 * 

EN|ES