www.grainger.com
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2.16.30.241
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Submitted URL: http://www.grainger.com/RETURNS
Effective URL: https://www.grainger.com/content/return-instructions
Submission: On February 11 via api from US — Scanned from DE
Effective URL: https://www.grainger.com/content/return-instructions
Submission: On February 11 via api from US — Scanned from DE
Form analysis 8 forms found in the DOM
POST /api/v1/user/adaptiveWelcomeMessage
<form action="/api/v1/user/adaptiveWelcomeMessage" method="post" class="form " enctype="" name="" autocomplete="" id="gcom__header-menu-welcome-message-form">
<button class="button button--octonary gcom__header-menu-welcome-message-button" type="submit"> Got It! </button>
</form>POST /checkLogin
<form action="/checkLogin" method="post" class="form " enctype="" name="" autocomplete="off" id="gcom__sign-in-form--brand-header">
<div class="gcom__sign-in-fields">
<div class="text-input gcom__sign-in-username">
<input class="text-input__input
" id="sign-in__username--brand-header--blue-link" value="" data-automated-test="sign-in-username" name="username" type="text" maxlength="50" autocomplete="off"> <label class="text-input__label
" for="sign-in__username--brand-header--blue-link" aria-labelledby="sign-in__username--brand-header">
<span class="text-input__text"> User ID </span>
</label>
</div>
<div class="text-input ">
<input class="text-input__input
tl-mask-02 gcom__sign-in-password
" id="sign-in__password--brand-header--blue-link" value="" data-automated-test="sign-in-password" name="password" type="password" autocomplete="off" maxlength="64"> <label class="text-input__label
" for="sign-in__password--brand-header--blue-link">
<span class="text-input__text"> Password </span>
</label>
</div>
</div>
<button class="button button--secondary gcom__sign-in-submit-button" data-automated-test="flyout-button-signin-submit" type="Submit"> Sign In </button>
<input name="frwdUrlPath" type="hidden">
<input name="from" type="hidden">
<input class="gcom__sign-in-csrf-token" type="hidden" name="f67d352c-903e-4b2b-b422-2b1fdcaa2c82" value="5ab8f4c92897c0d4ebf495c9b99f17d2462688ff35c47cb2eaa2c0fdcf6c381b">
</form>/search
<form action="/search" class="form gcom__typeahead-form" enctype="" name="" autocomplete="" id="gcom__typeahead-form">
<button aria-label="Clear Search Query and Close Search Modal" class="gcom__typeahead-close-button" type="button">
<div class="icons ">
<svg viewBox="0 0 40 40" xmlns="http://www.w3.org/2000/svg">
<title>clear</title>
<g fill="#fff" fill-rule="evenodd">
<path
d="M21.426 20l4.278-4.278c.393-.393.393-1.032 0-1.426-.394-.393-1.033-.393-1.426 0l-4.28 4.28-4.277-4.28c-.392-.393-1.03-.393-1.425 0-.393.394-.393 1.033 0 1.426L18.573 20l-4.278 4.28c-.393.392-.393 1.03 0 1.425.394.393 1.033.393 1.426 0L20 21.427l4.278 4.278c.393.393 1.032.393 1.426 0 .393-.394.393-1.033 0-1.426L21.426 20z">
</path>
</g> clear
</svg>
</div>
</button>
<div class="gcom__typeahead-query-field-container">
<input accesskey="/" aria-label="Search Query" autocomplete="off" data-automated-test="gcom__typeahead-search-field" class="gcom__typeahead-query-field" name="searchQuery" title="Search Query" placeholder="Enter keyword, item, model or part #">
<div class="gcom__typeahead-query-field-cover"></div>
<button aria-label="Clear Search Query" class="gcom__typeahead-clear-button" type="button">
<div class="icons ">
<svg aria-hidden="true" class="icons__delete" width="24px" height="24px" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<path
d="M16.242,14.828 C16.633,15.219 16.633,15.852 16.242,16.242 C15.852,16.633 15.219,16.633 14.828,16.242 L12,13.414 L9.171,16.242 C8.781,16.633 8.148,16.633 7.757,16.242 C7.367,15.852 7.367,15.219 7.757,14.828 L10.586,12 L7.757,9.172 C7.367,8.781 7.367,8.147 7.757,7.758 C8.148,7.367 8.781,7.367 9.171,7.758 L12,10.586 L14.828,7.758 C15.219,7.367 15.852,7.367 16.242,7.758 C16.633,8.147 16.633,8.781 16.242,9.172 L13.414,12 L16.242,14.828 Z M12,2 C6.477,2 2,6.477 2,12 C2,17.522 6.477,22 12,22 C17.522,22 22,17.522 22,12 C22,6.477 17.522,2 12,2 L12,2 Z"
fill="#72777D"></path>
</g>
</svg>
</div>
</button>
</div>
<button aria-label="Submit Search Query" class="gcom__typeahead-submit-button" type="submit" data-automated-test="typeahead-submit-button">
<div class="gcom__typeahead-submit-icon">
<div class="icons ">
<svg aria-hidden="true" class="icons__search" width="24px" height="24px" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<path
d="M15.55125,10.078 C15.55125,11.543 14.98325,12.917 13.95025,13.948 C11.81525,16.084 8.34125,16.084 6.20525,13.948 C5.17325,12.917 4.60425,11.543 4.60425,10.078 C4.60425,8.613 5.17325,7.238 6.20525,6.207 C7.23825,5.174 8.61325,4.605 10.07725,4.605 C11.54225,4.605 12.91725,5.174 13.95025,6.207 C14.98325,7.238 15.55125,8.613 15.55125,10.078 M21.60325,19.691 L16.66325,14.752 C18.93425,11.56 18.58725,7.159 15.79225,4.363 C14.26825,2.84 12.23825,2.001 10.07725,2 L10.07725,2 C7.91525,2 5.88625,2.84 4.36325,4.363 C1.21225,7.515 1.21225,12.641 4.36325,15.793 C5.88725,17.315 7.91625,18.154 10.07725,18.154 C11.74525,18.154 13.39025,17.627 14.75025,16.665 L19.69025,21.605 C19.95425,21.868 20.30125,22 20.64725,22 C20.99325,22 21.34025,21.868 21.60325,21.605 C21.85925,21.349 21.99925,21.01 21.99925,20.648 C21.99925,20.287 21.85925,19.948 21.60325,19.691"
fill="#FFFFFF"></path>
</g>
</svg>
</div>
</div>
</button>
<input name="searchBar" type="hidden" value="true">
</form><form class="bulk-order-form bulk-order-form--pad " data-pad="true">
<input type="hidden" name="orderCode" value="">
<fieldset>
<legend>Item number and quantity</legend>
<div class="bulk-order-form__error bulk-order-form__error--hide">
<div class="pane pane--error ">
<div class="pane__header
pane__header--error">
<span class="pane__icons pane__icons--error">
<div class="icons pane__icon">
<svg width="24px" height="24px" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<g id="Icons-/-Common-/-Error" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<path
d="M13,14 C13,14.553 12.553,15 12,15 C11.447,15 11,14.553 11,14 L11,7 C11,6.447 11.447,6 12,6 C12.553,6 13,6.447 13,7 L13,14 Z M12,18 C11.447,18 11,17.553 11,17 C11,16.447 11.447,16 12,16 C12.553,16 13,16.447 13,17 C13,17.553 12.553,18 12,18 L12,18 Z M2,12 C2,17.522 6.478,22 12,22 C17.522,22 22,17.522 22,12 C22,6.478 17.522,2 12,2 C6.478,2 2,6.478 2,12 Z"
id="Style" fill="#C8102E"></path>
</g>
</svg>
</div>
</span>
<div class="pane__container ">
<p class="pane__description "> No item number entered. </p>
</div>
</div>
</div>
</div>
<div class="bulk-order-form__content-row-container">
<div class="bulk-order-form__content-row">
<div class="text-input bulk-order-form__sku">
<input class="text-input__input
bulk-order-form__sku-input
text-input__input--show-left
" id="bulk-order-form__sku0pad--float-label" value="" data-automated-test="bulk-sku-0" data-only-alphanumeric="true" name="sku" maxlength="18"> <label class="text-input__label
" for="bulk-order-form__sku0pad--float-label">
<span class="text-input__text"> Item # </span>
</label>
</div>
<div class="text-input text-input--quantity bulk-order-form__qty" data-is-dialog="" data-tooltip-direction="" data-sku="">
<input class="text-input__input
bulk-order-form__qty-input text-input__input--quantity
text-input__input--show-left
" id="bulk-order-form__qty0pad--quantity" value="1" data-automated-test="bulk-qty-0" data-initial="1" name="productQuantity" type="tel" maxlength="4" pattern="\d*" min="0" max="9999" autocomplete="off"> <label
class="text-input__label text-input__label--quantity " for="bulk-order-form__qty0pad--quantity">
<span class="text-input__text ">Qty</span>
</label>
</div>
</div>
<div class="bulk-order-form__content-row">
<div class="text-input bulk-order-form__sku">
<input class="text-input__input
bulk-order-form__sku-input
text-input__input--show-left
" id="bulk-order-form__sku1pad--float-label" value="" data-automated-test="bulk-sku-1" data-only-alphanumeric="true" name="sku" maxlength="18"> <label class="text-input__label
" for="bulk-order-form__sku1pad--float-label">
<span class="text-input__text"> Item # </span>
</label>
</div>
<div class="text-input text-input--quantity bulk-order-form__qty" data-is-dialog="" data-tooltip-direction="" data-sku="">
<input class="text-input__input
bulk-order-form__qty-input text-input__input--quantity
text-input__input--show-left
" id="bulk-order-form__qty1pad--quantity" value="1" data-automated-test="bulk-qty-1" data-initial="1" name="productQuantity" type="tel" maxlength="4" pattern="\d*" min="0" max="9999" autocomplete="off"> <label
class="text-input__label text-input__label--quantity " for="bulk-order-form__qty1pad--quantity">
<span class="text-input__text ">Qty</span>
</label>
</div>
</div>
<div class="bulk-order-form__content-row">
<div class="text-input bulk-order-form__sku">
<input class="text-input__input
bulk-order-form__sku-input
text-input__input--show-left
" id="bulk-order-form__sku2pad--float-label" value="" data-automated-test="bulk-sku-2" data-only-alphanumeric="true" name="sku" maxlength="18"> <label class="text-input__label
" for="bulk-order-form__sku2pad--float-label">
<span class="text-input__text"> Item # </span>
</label>
</div>
<div class="text-input text-input--quantity bulk-order-form__qty" data-is-dialog="" data-tooltip-direction="" data-sku="">
<input class="text-input__input
bulk-order-form__qty-input text-input__input--quantity
text-input__input--show-left
" id="bulk-order-form__qty2pad--quantity" value="1" data-automated-test="bulk-qty-2" data-initial="1" name="productQuantity" type="tel" maxlength="4" pattern="\d*" min="0" max="9999" autocomplete="off"> <label
class="text-input__label text-input__label--quantity " for="bulk-order-form__qty2pad--quantity">
<span class="text-input__text ">Qty</span>
</label>
</div>
</div>
<div class="bulk-order-form__content-row">
<div class="text-input bulk-order-form__sku">
<input class="text-input__input
bulk-order-form__sku-input
text-input__input--show-left
" id="bulk-order-form__sku3pad--float-label" value="" data-automated-test="bulk-sku-3" data-only-alphanumeric="true" name="sku" maxlength="18"> <label class="text-input__label
" for="bulk-order-form__sku3pad--float-label">
<span class="text-input__text"> Item # </span>
</label>
</div>
<div class="text-input text-input--quantity bulk-order-form__qty" data-is-dialog="" data-tooltip-direction="" data-sku="">
<input class="text-input__input
bulk-order-form__qty-input text-input__input--quantity
text-input__input--show-left
" id="bulk-order-form__qty3pad--quantity" value="1" data-automated-test="bulk-qty-3" data-initial="1" name="productQuantity" type="tel" maxlength="4" pattern="\d*" min="0" max="9999" autocomplete="off"> <label
class="text-input__label text-input__label--quantity " for="bulk-order-form__qty3pad--quantity">
<span class="text-input__text ">Qty</span>
</label>
</div>
</div>
<div class="bulk-order-form__content-row">
<div class="text-input bulk-order-form__sku">
<input class="text-input__input
bulk-order-form__sku-input
text-input__input--show-left
" id="bulk-order-form__sku4pad--float-label" value="" data-automated-test="bulk-sku-4" data-only-alphanumeric="true" name="sku" maxlength="18"> <label class="text-input__label
" for="bulk-order-form__sku4pad--float-label">
<span class="text-input__text"> Item # </span>
</label>
</div>
<div class="text-input text-input--quantity bulk-order-form__qty" data-is-dialog="" data-tooltip-direction="" data-sku="">
<input class="text-input__input
bulk-order-form__qty-input text-input__input--quantity
text-input__input--show-left
" id="bulk-order-form__qty4pad--quantity" value="1" data-automated-test="bulk-qty-4" data-initial="1" name="productQuantity" type="tel" maxlength="4" pattern="\d*" min="0" max="9999" autocomplete="off"> <label
class="text-input__label text-input__label--quantity " for="bulk-order-form__qty4pad--quantity">
<span class="text-input__text ">Qty</span>
</label>
</div>
</div>
</div>
<div class="bulk-order-form__add-items">
<button class="button bulk-order-form__add-to-cart" id="bulk-order-form__add-to-cart-pad" data-automated-test="bulkaddtocart" type="Submit"> Add to Cart </button>
</div>
</fieldset>
</form>POST /checkLogin
<form action="/checkLogin" method="post" class="form " enctype="" name="" autocomplete="off" id="gcom__sign-in-form--product-header">
<div class="gcom__sign-in-fields">
<div class="text-input gcom__sign-in-username">
<input class="text-input__input
" id="sign-in__username--product-header" value="" data-automated-test="sign-in-username" name="username" type="text" maxlength="50" autocomplete="off"> <label class="text-input__label
" for="sign-in__username--product-header" aria-labelledby="sign-in__username--product-header">
<span class="text-input__text"> User ID </span>
</label>
</div>
<div class="text-input ">
<input class="text-input__input
tl-mask-02 gcom__sign-in-password
" id="sign-in__password--product-header" value="" data-automated-test="sign-in-password" name="password" type="password" autocomplete="off" maxlength="64"> <label class="text-input__label
" for="sign-in__password--product-header">
<span class="text-input__text"> Password </span>
</label>
</div>
</div>
<button class="button button--secondary gcom__sign-in-submit-button" data-automated-test="flyout-button-signin-submit" type="Submit"> Sign In </button>
<input name="frwdUrlPath" type="hidden">
<input name="from" type="hidden">
<input class="gcom__sign-in-csrf-token" type="hidden" name="f67d352c-903e-4b2b-b422-2b1fdcaa2c82" value="5ab8f4c92897c0d4ebf495c9b99f17d2462688ff35c47cb2eaa2c0fdcf6c381b">
</form>POST https://e.grainger.com/pub/rf
<form action="https://e.grainger.com/pub/rf" class="gcom__footer-general-email-form" method="POST">
<input autocomplete="off" class="gcom__footer-general-email-field" name="EMAIL_ADDRESS_" placeholder="Email Address" label="Email Address" title="Email Address" value="">
<input name="EMAIL_PERMISSION_STATUS_" type="hidden" value="I">
<input name="EMAIL_ACQ_SOURCE" type="hidden" value="QSUFooter">
<input name="PREMIUM_ELIGIBILITY" type="hidden" value="N">
<input type="hidden" name="_ri_" value="X0Gzc2X%3DAQpglLjHJlYQGoiXNzchkEkzgczgFeMbIGY9gImvAzdiLic3VwjpnpgHlpgneHmgJoXX0Gzc2X%3DAQpglLjHJlYQGuzbvzdjdKAaLA7sGLczazbmNmnzazckzdOnw5w">
<input type="hidden" name="_di_" value="agi3aehaufq9mbie4sbk3g4nl4vfqcjr4n6jnf9kpnum7v6tgrvg">
<button class="gcom__footer-general-email-button" type="Submit">Submit</button>
</form>POST https://e.grainger.com/pub/rf
<form action="https://e.grainger.com/pub/rf" class="gcom__footer-general-email-form" method="POST">
<input autocomplete="off" class="gcom__footer-general-email-field" name="EMAIL_ADDRESS_" placeholder="Email Address" label="Email Address" title="Email Address" value="">
<input name="EMAIL_PERMISSION_STATUS_" type="hidden" value="I">
<input name="EMAIL_ACQ_SOURCE" type="hidden" value="QSUFooter">
<input name="PREMIUM_ELIGIBILITY" type="hidden" value="N">
<input type="hidden" name="_ri_" value="X0Gzc2X%3DAQpglLjHJlYQGoiXNzchkEkzgczgFeMbIGY9gImvAzdiLic3VwjpnpgHlpgneHmgJoXX0Gzc2X%3DAQpglLjHJlYQGuzbvzdjdKAaLA7sGLczazbmNmnzazckzdOnw5w">
<input type="hidden" name="_di_" value="agi3aehaufq9mbie4sbk3g4nl4vfqcjr4n6jnf9kpnum7v6tgrvg">
<button class="gcom__footer-general-email-button" type="Submit">Submit</button>
</form>POST https://e.grainger.com/pub/rf
<form action="https://e.grainger.com/pub/rf" class="gcom__footer-general-email-form" method="POST">
<input autocomplete="off" class="gcom__footer-general-email-field" name="EMAIL_ADDRESS_" placeholder="Email Address" label="Email Address" title="Email Address" value="">
<input name="EMAIL_PERMISSION_STATUS_" type="hidden" value="I">
<input name="EMAIL_ACQ_SOURCE" type="hidden" value="QSUFooter">
<input name="PREMIUM_ELIGIBILITY" type="hidden" value="N">
<input type="hidden" name="_ri_" value="X0Gzc2X%3DAQpglLjHJlYQGoiXNzchkEkzgczgFeMbIGY9gImvAzdiLic3VwjpnpgHlpgneHmgJoXX0Gzc2X%3DAQpglLjHJlYQGuzbvzdjdKAaLA7sGLczazbmNmnzazckzdOnw5w">
<input type="hidden" name="_di_" value="agi3aehaufq9mbie4sbk3g4nl4vfqcjr4n6jnf9kpnum7v6tgrvg">
<button class="gcom__footer-general-email-button" type="Submit">Submit</button>
</form>Text Content
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NULL NULL
PRODUCT RETURN POLICY
Last Revised: 6/1/2021
* PRODUCT RETURNS.
* GRAINGER 30-DAY SATISFACTION GUARANTEE. You can return your purchase for
any reason for exchange or refund up to thirty (30) days from the date of
invoice unless otherwise noted. Proof of purchase from Grainger is required
for all returns. Grainger’s 30-day satisfaction guarantee does not apply to
“Sourced Products” and products sold on a “Final Sale” basis.
* RETURNS AFTER 30 DAYS. Unless otherwise noted, you can also return product
for up to one (1) year from date of invoice provided that product is in its
original packaging, unused, unexpired, undamaged, and in salable condition.
Proof of purchase from Grainger is required in all instances. Products sold
on a “Final Sale” basis as defined below cannot be returned. “Sourced
Product” (defined below) is subject to the manufacturer’s return policy and
may not be returnable. Some product returns may be denied or made subject
to restocking fees and other charges by Grainger.
* FINAL SALE ITEMS. Items sold on a “Final Sale” basis include: (i) Custom
items; (ii) purchases made under the Custom Product Center on grainger.com;
(iii) special-order items; (iv) emergency response items; (v) items marked
in Sourced Product quotations or invoices as “Non-Cancellable” or
“Non-Returnable” and (vi) any other items that Grainger may designate as a
“Final Sale” from time to time.
* NOTE: FOR PURCHASES MADE PRIOR TO JUNE 1, 2021. On June 1, 2021, Grainger
changed its product return policy. Except as otherwise noted, products
purchased prior to June 1, 2021 can only be returned up to 30 days from
date of invoice with proof of purchase from Grainger. Grainger’s return
policy for Sourced Products and products sold on a Final Sale basis
continue to apply.
* RETURNS PROCESS.
If you need to return an item, contact us directly at Customer Care at
1-800-GRAINGER (472-4643) or drop off or ship the product to the nearest
Grainger branch location. When returning a product, please do the following:
* Carefully package the item(s) and include the packing slip with reason for
return written on the packing slip. If the packing slip is not available,
please provide the purchase date, the original invoice number and the item
number for the product.
* Indicate whether you would like a replacement product or a credit.
* Please prepay shipping – Grainger does not accept Cash on Delivery (C.O.D).
* ASSISTANCE.
For assistance with returns, call Grainger Customer Care at 1-800-GRAINGER
(472-4643). If calling from outside the U.S., call (608) 755-6560.
* DEFECTIVE PRODUCTS.
Please see Grainger’s Limited Warranty for Customers.
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