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THE CX AND IT LEADERS’ DINNER: THE EVOLUTION OF CONTACT CENTRES

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 * The CX and IT Leaders’ Dinner: The Evolution of Contact Centres

Wednesday, November 8th, 18:30 SGT

Senior executives in Singapore are invited to join this roundtable dinner on
‘From Traditional to Transformative: The Evolution of Modern Contact Centres’.


An expert moderator will guide the knowledge-sharing event, stimulating
discussion between participants in a closed, confidential environment.
Attendance is by invitation only and complimentary.



THE TOPIC

From Traditional to Transformative: The Evolution of Modern Contact Centres

Emerging realities necessitate the development of contact centre transformation.
Distributed operations, connected efficient customer experiences, and cloud
advancements are leading the way for decisions on technology and infrastructure
priorities at contact centre transformations.

In spite of the economic uncertainties modernising contact centre infrastructure
continues to be a top priority. Retiring legacy tech, enabling advanced
competencies, and implementing true omnichannel capabilities are affording scale
and superior customer experiences. Automation, self-service through bot and
AI-powered solutions are also aiding stronger data analytics which support
customer insights, identify risks, and call quality assessments. By fostering
productivity and operational efficiencies, organisations are looking to achieve
a platform-agnostic environment to derive greater value, address business
challenges of connected channels, and deliver superior experiences.

 * How are companies evolving the customer experience to keep pace with changing
   consumer habits?
 * What does a right-channeling strategy look like? What strategies and
   approaches are companies today exploring?
 * How can leaders find the right balance among people, process, and technology?

THE VENUE

SKAI Restaurant, Swissôtel The Stamford


2 Stamford Rd, Singapore 178882 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining
rooms in the world. These venues provide an elegant high-end atmosphere and
impeccable table service.

WHO IS ATTENDING?

Join leaders interested in pioneering the next wave of contact centre
innovation, driving exceptional customer experiences, and championing
transformative cloud solutions.

Job titles may include Chief Experience Officer, Chief Client Officer, Chief
Customer Officer, Chief Customer Experience Officer, Chief Brand Officer, Chief
Digital Officer, Chief Information Officer, Chief Technology Officer, and
SVP/VP/Head of Customer Experience, Digital Transformation, and Contact Centre,
as well as other senior decision-makers.

THE AGENDA

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address by Tata Communications
7:10 PM: Wine tasting
7:30 PM: Discussion instigated by the moderator and continued by the group over
dinner
8:30 PM: Closing remarks

THE HOST

Hosted by Tata Communications





 * 


Register Now


EVENT DETAIL

Date: Wednesday, November 8, 2023 18:30
Zone: SGT
Venue: SKAI Restaurant, Swissôtel The Stamford
Location: Singapore


WHY ATTEND?

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CONTACT US



info@ortusclub.com

   +1 323 615 2018

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CONTACT

EMAIL US

info@ortusclub.com

CALL US

US: +1 415 969 7673

SG: +65 31 295 117

UK: +44 772 3449 423

 

 



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