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Text Content

 * products
   shaving
   shaving kits
   pre-shave
   shaving cream
   shaving soap
   after shave
   Razors
   straight razors
   safety razors
   5 blade razors
   3 blade razors
   electric shavers
   blades
   razor stands
   heated razors
   Brushes
   pure brushes
   fine brushes
   silvertip brushes
   shaving brush guide
   grooming
   beard and mustache
   skin care
   hair
   body
   fragrances
   grooming accessories
   replenishment services
 * gifts
   by popularity
   popular gifts
   gift cards
   gift sets
   gifts under $50
   gifts under $150
   gifts under $250
   ultimate grooming bundle
   by type
   beard & mustache
   skin care
   hair
   body
   fragrances
   grooming accessories
   custom shop
   build a set
   gift finder
   shave consultant
   personal shopper
   replenishment services
 * blog
 * beard academy


 * 
 * Sign in
   Email Address
   Password
   
   Forgot password?
   
   Don't have an account?Create account
   0
   
 * 

 * products
   shaving
   shaving kits
   pre-shave
   shaving cream
   shaving soap
   after shave
   Razors
   straight razors
   safety razors
   5 blade razors
   3 blade razors
   electric shavers
   blades
   razor stands
   heated razors
   Brushes
   pure brushes
   fine brushes
   silvertip brushes
   shaving brush guide
   grooming
   beard and mustache
   skin care
   hair
   body
   fragrances
   grooming accessories
   replenishment services
 * gifts
   by popularity
   popular gifts
   gift cards
   gift sets
   gifts under $50
   gifts under $150
   gifts under $250
   ultimate grooming bundle
   by type
   beard & mustache
   skin care
   hair
   body
   fragrances
   grooming accessories
   custom shop
   build a set
   gift finder
   shave consultant
   personal shopper
   replenishment services
 * blog
 * beard academy


SHOP POLICY

 1. Home /
 2.  Customer Service

INTRODUCTION AND ACCEPTANCE OF TERMS
Last Updated: August, 2017
This website offers consumers a convenient way to find, learn about, and
purchase products from The Art of Shaving ( “we”,” us”, or “our”). We provide
this website (the “Site”) subject to the terms and conditions set forth herein
(the “Agreement”). The terms of this Agreement apply whether you are just
visiting the Site or are a registered Account user (as described below). By
using the Site, you acknowledge that you have read and understand this Agreement
and that you agree to be bound by all of its terms. If you do not agree to all
of the terms set forth in this Agreement, please do not use the Site.
Your use of this Site shall be governed in all respects by the laws of the state
of Ohio, U.S.A., without regard to choice of law provisions. You agree that
jurisdiction over and venue in any legal proceeding directly or indirectly
arising out of or relating to this Site shall be in the state or federal courts
located in Hamilton County, Ohio.
To make a purchase online, you must be a legal resident of the 50 states of the
United States of America or the District of Columbia and be at least 18 years of
age.
MODIFICATION OF THIS AGREEMENT
We may modify this Agreement or other policies set forth on the Site from time
to time. When we modify this Agreement, we will update the “Last Updated” line
above. It is your responsibility to regularly review this Agreement. Your use of
the Site following the posting of an updated Agreement constitutes your
acceptance of such updated Agreement.
SEVERABILITY
If any part of this Agreement is found to be invalid or unenforceable, that
shall not affect the validity or enforceability of any other provision of this
Agreement.
PRIVACY
Your use of the Site is also subject to our Privacy Notice.
YOUR ACCOUNT
The use of certain services on the Site requires the user to have established a
user account (an “Account”). There is no charge to establish or maintain an
Account. In order to establish an account, you must:
 1. - Provide us with your name, a valid email address, and such other
    information as we may require from time to time;
 2. - Create a password; and
 3. - In accordance with our The Art of Shaving Store Policies , to make a
    purchase online, you must be a legal resident of the 50 states of the United
    States of America or the District of Columbia and be at least 18 years of
    age

You are solely responsible for maintaining the confidentiality of your
password(s) and for restricting access to your computer, and for all activities
that occur under your Account or password. We will not be liable for any loss
that you may incur as a result of someone else using your Account or password,
either with or without your knowledge. You agree to be responsible for losses
incurred by us or another party due to someone else using your Account and/or
password either with or without your knowledge. You agree to notify us
immediately of any unauthorized use of your Account and/or password(s) and any
other breach of security relating to the Site. You agree that any information
you provide to us will be current, accurate and complete and that you will keep
such information up to date by notifying us of any changes.
We reserve the right to terminate any Account at any time in our sole
discretion, including without limitation for any failure to comply with these
Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone
using your Account may make to us.
PAYMENT OPTIONS
WE CURRENTLY ACCEPT THE FOLLOWING PAYMENT METHODS
 1. - VISA
 2. - MasterCard
 3. - Discover Card
 4. - American Express
 5. - Apple Pay
 6. - Gift Cards

We do not accept non-US based credit cards even when shipping within the United
States.
MAKING A PURCHASE
If you wish to purchase products or use certain services described on the Site,
you will be asked to supply certain information, including but not limited to
credit card or other payment information. You agree that all information that
you provide to us will be accurate, complete and current. You agree to pay all
charges incurred by you or any other user of your Account and/or any credit card
or other payment mechanism issued to you, including without limitation any
applicable taxes and shipping, handling and processing charges, if any, relating
to such purchases and transactions. We will charge your credit card when the
item you purchased is shipped. Credit card orders shipped to a location other
than your billing address may require additional verification. Tax is collected
only on orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN,
IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NJ, NY, NC, ND, OH, OK,
PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY.
We only sell products to individuals who can purchase with a permitted payment
method.
You are permitted to purchase products or services via the Site only for
personal use and not for resale. We may in our discretion refuse and/or cancel
any order that we believe may lead to the resale of products or services ordered
from us. We make no promise that products and services described on the Site are
appropriate or available for use outside of the United States. Accessing this
Site from territories where its contents are unlawful is prohibited. It is your
responsibility to ascertain and obey all applicable laws and regulations with
respect to the purchase, possession and use of any product or service ordered
via the Site.
We reserve the right to refuse to process or complete any transaction, and to
cancel any transaction, in our sole discretion.
ORDER ACCEPTANCE POLICY
The advertisement of any product on this Site does not constitute an offer to
sell. Your order or your receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. We reserve the right at any time
after receipt of your order to accept or decline your order. We reserve the
right at any time after receipt of your order, without prior notice to you, to
supply less than the quantity you ordered of any item. All orders placed are
subject to additional credit verification. We may also require additional
verifications or information before shipping any order.
ORDER LIMITATION POLICY
Given the popularity of some products, we reserve the right to limit the
quantities of items that can be purchased.
PRICING AND AVAILABILITY
All prices and availability of products are subject to change without notice, up
until the order is completed and confirmed. We make every effort to provide you
the most accurate information on pricing and availability.
In addition, some of the items on our web site may be incorrectly priced or no
longer available at the time you place your order.
In the event a product is listed at an incorrect price, we have the right to
refuse or cancel any orders placed for the product listed at the incorrect
price. If an item’s correct price is lower than our stated price, we will charge
the lower amount and ship you the item. If an item’s correct price is higher
than our stated price, we will cancel your order and notify you of the price
error and order cancellation. You will, of course, have an opportunity to
purchase the item at the correct price, if you so wish.
If an item you have ordered is not available because it is temporarily out of
stock, we will handle the issue as described in our Backorder Policy. If we do
not believe that we will be able to fill your order at any time (such as, for
example, if the product has been discontinued), we will notify you of the same
by email and we will cancel your order for that item.
PRODUCT DESCRIPTIONS
We try our best to be as accurate as possible. However, we do not warrant that
the product descriptions or other content of this Site are accurate, complete,
reliable, current, or error-free. The colors you see will depend on your monitor
and we cannot guarantee that your monitor’s display of any color will be
accurate. All features, content, specifications, sizes and prices of products
and services described or depicted on the Site are subject to change at any time
without notice. Certain weights, measures and similar descriptions may be
approximate and are provided for convenience only. Packaging may vary from that
shown. If a product offered by us is not as described, your sole remedy is to
return it unopened in its original packaging in accordance with the Return
Policy and Return Procedures.
BACKORDER POLICY
Although we make every attempt to have items in stock, occasionally items may be
temporarily out of stock. If any item in your order is out of stock and we will
be unable to ship it to you within 30 days of the date of your order, we will
notify you of the delay, and you will have the opportunity to cancel the order
if you wish by following the directions specified in the notice. If the item
remains out of stock for a period of 60 days from the date of your order, we
will cancel the order for the item, unless you request that we keep the order
open and fill it later. If you receive a cancellation notification and would
like us to keep the order open, please contact us by following the directions
specified in the notice.
SHIPPING POLICY
Orders will only be shipped to addresses within the 50 states of the United
States of America or the District of Columbia. We strive to ship your order as
quickly as possible. However, our shipping estimates are not guarantees or
promises that a product will ship on a specific day or be received by you within
a specific period. The amount of time it takes for you to receive a product will
depend on how long it takes us to process your order and how long it takes the
carrier to deliver the order to you once it is shipped.
OUR PREFERRED SHIPPING CARRIER IS FEDEX. HOWEVER, WE RESERVE THE RIGHT TO USE
OTHER SHIPPING CARRIERS.
Shipping charges are based upon the shipment option you select at Checkout. The
following shipping options are available. Not all shipping methods are available
in all geographic areas, see www.fedex.com/us/track for details:
STANDARD DELIVERY: (5-8 BUSINESS DAYS)
 1. - Your order must be submitted and such approval verifications completed by
    no later than 12PM EST/9AM Pacific to begin processing for shipment. Order
    processing time for these orders is 48 business hours after the credit
    approval and/or other verifications have been completed.
 2. - Orders are typically delivered within 5 - 8 business days. Actual delivery
    time depends on shipping distance and may vary.
 3. - Delivery to some remote addresses may require up to 2 additional days.
 4. - Standard delivery is the only shipping method available for APO/FPO/DPO
    and P.O. box addresses. *Please note, shipments to APO/FPO/DPO and P.O. box
    addresses may take longer to process.
 5. - We currently do not offer Standard Delivery to Alaska and Hawaii.
 6. - See www.fedex.com/us/track for additional details.

EXPRESS DELIVERY: (2 BUSINESS DAYS)
 1. - To be shipped the same day, your order must be submitted and such approval
    and verifications completed by no later than 2 pm Eastern/11 am Pacific. All
    other orders will be shipped on the day that credit approval and/or other
    verifications are completed, unless the same takes place after 2 pm
    Eastern/11 am Pacific, in which case the order will be shipped on the
    following business day.
 2. - Orders are typically delivered by the end of the second business day after
    they are shipped
 3. - Some locations in Alaska, Hawaii and remote areas may require additional
    transit time.
 4. - FedEx Second Day cannot be used for shipments to APO/FPO/DPO and P.O. box
    addresses.
 5. - See www.fedex.com/us/track for additional details.

RUSHED DELIVERY: (1 BUSINESS DAY)
 1. - To be shipped the same day, your order must be submitted and such approval
    and verifications completed by no later than 2 pm Eastern/11 am Pacific. All
    other orders will be shipped on the day that credit approval and/or other
    verifications are completed, unless the same takes place after 2 pm
    Eastern/11 am Pacific, in which case the order will be shipped on the
    following business day.
 2. - Orders are typically delivered by 3:00pm (Local Time) the next business
    day after they are shipped. Shipments to rural addresses are typically
    delivered by 4:30pm (Local Time) the next business day after they are
    shipped.
 3. - Available for shipments to addresses within the 48 contiguous states and
    to limited addresses in Alaska and Hawaii.
 4. - FedEx Next Day cannot be used for shipments to APO/FPO/DPO and P.O. box
    addresses.
 5. - See www.fedex.com/us/track for additional details.

RISK OF LOSS
All items purchased from us are made pursuant to a shipment contract. This means
that the risk of loss and title for such items pass to you upon our delivery to
the carrier.
RETURNS & EXCHANGES
We want to ensure your complete satisfaction so we will happily accept returns
and exchanges in accordance with the requirements outlined in this Agreement.
All returns and exchanges must be pre-authorized by Customer Service and require
a return authorization number. Contact us at 1-800-493-2212 to speak to a
Customer Service Representative and receive your return authorization (if
eligible).
You must have purchased the item from us at www.theartofshaving.com. Items
purchased in store can only be exchanged or returned in store with the original
receipt and original method of payment available. Gift receipts are eligible for
merchandise exchange or store credit only. Gift Cards are non-returnable and may
only be redeemed for merchandise or services (available in select stores only).
All sales of The Art of Shaving Straight Razors are final (excluding The Art of
Shaving Dovo Disposable Blade Straight Razor). If approved, Customer Service
will send you an email including your return authorization.
To obtain a refund, the item must be returned unopened and in its original
packaging, with all accessories, within 30 days of the date upon which we
provided the item to the carrier for shipment to you. For all returns other than
damaged, defective or incorrectly-shipped items, you will be responsible for the
shipping charges to return the item.
For damaged or defective items from us, or if the wrong item was shipped to you,
you will not be responsible for return shipping charges, and we will not charge
any restocking or other fee in connection with the return. In addition, you will
receive a full refund for the item. We cannot accept items back that have been
opened or used unless the item was received by you in a damaged or defective
condition. To obtain your refund for a defective, damaged or incorrect item it
must be returned unopened and in its original packaging, with all accessories,
within 30 days of the date upon which we provided the item to the carrier for
shipment to you.
If approved to return a damaged or defective item or the wrong item that was
shipped to you, Customer Service will send you an email including your return
authorization and a Fedex label to print. Affix the shipping label on the
package to be returned. To locate the nearest FedEx drop-off location, please
visit www.fedex.com. Damaged or defective items returned without their original
packaging will not receive a refund.
Securely pack the item(s) you are returning and include a copy of your original
packing slip along with your Return Authorization email in an appropriately
sized box. Ship the item only to the address provided to you by Customer Service
when obtaining your return authorization. We do not accept returns to our
Shipping Warehouse. The Art of Shaving cannot be held responsible for returns
shipped not meeting these requirements.
If you are entitled to a refund in connection with a return, your refund will be
in the form of payment used for the purchase. If you paid with a gift card, a
new gift card will be mailed to you for the refunded amount. The amount refunded
will be the purchase price paid by you for the returned item (which reflects the
amount of any discounts, promotions or coupons that you received), including
sales tax charged with respect to the item.
Credits will be issued after we receive, inspect and process your return. Please
allow time for the returned item to be delivered to us, for us to inspect and
process the return, and for the credit card issuer to credit your account. Your
credit card company determines when the credit will be reflected in your
statement. It may take one full billing cycle for the credit to appear on your
account.
THE ART OF SHAVING REPLENISHMENT SERVICE
The Art of Shaving Replenishment Service is a convenient way for you to get the
products you want delivered to you on a regular schedule. We automatically send
your products based upon your chosen frequency. To join, select the
replenishment option for your desired product, select your preferred shipment
frequency and then check out as normal. The Art of Shaving may also offer
discounts and other promotions such as free shipping on items available for
replenishment. There is no minimum term of the replenishment service and no
minimum purchase obligation.
The Art of Shaving Replenishment Service Price & Promotions
The final cost of each replenishment order may vary. We will provide you with
the total estimated cost for each replenishment order. The estimated cost will
be the cost of the item on the day we send you an email notice confirming your
replenishment order plus sales tax, if any. Applicable discounts or promotions
in effect at the time we confirm the price of your replenishment order will be
applied to your order. Free shipping is offered on all replenishment orders.
Payment Methods
WE CURRENTLY ACCEPT THE FOLLOWING PAYMENT METHODS FOR REPLENISHMENT ORDERS:
 1. - VISA
 2. - MasterCard
 3. - Discover Card
 4. - American Express
 5. - Gift Cards

Replenishment Processing and Notification
Your first shipment of each replenishment order you place will be processed
immediately after you checkout. The billing and shipping addresses chosen for
your initial order will be saved in your account and used on all future orders.
For replenishment orders, we will send you email reminders to update you of your
next shipments and any modifications to the item's price or stock. Your email
reminders will be sent 10 days prior to the processing of your order. You will
have a chance to review and make changes to your replenishment delivery at any
time, but changes need to be made up to 24 hours before the scheduled order date
to avoid being billed for your next order.
You will also receive a shipping confirmation email once your package has left
the warehouse, at which point your selected payment method will be billed. The
estimated billing amount will be included. The total estimated cost will be the
cost of the item plus sales tax, if any. Applicable discounts or promotions in
effect at the time we confirm the price of your subscription order will be
applied to your order.
Replenishment orders scheduled to be processed over the weekend or a holiday
will be placed on the next business day.
Unless you make changes to delay or cancel your order, we will charge your
selected payment method on the day we process your order. Once an order has been
processed and shipped, it is considered the property of the customer and the
customer will be billed based on the amount estimated in the order confirmation
email. The items may only be returned in accordance with our return policy set
forth in this Agreement.
Problems Processing Orders
If any problems arise with the payment method associated with your replenishment
order, we will notify you via email using the address associated with your
account requesting that you resolve the problem. No additional orders will be
processed or shipped until the problem has been resolved.
In the unlikely event that a The Art of Shaving Replenishment item is not
available on the day it is scheduled to be shipped, we will notify you of the
delay and will attempt to fulfill the order each day for the next 15 days. If
the item does not become available during that period, we will notify you and
attempt to place the order for the next 15 days. If the order is still not in
stock we will attempt to send the next shipment on the next scheduled date. A
Customer Service representative may contact you during this period to determine
if there is an appropriate substitute for the item.
If a replenishment item is no longer available, we will notify you and
automatically cancel your replenishment service for that item. No additional
orders associated with that replenishment service will be fulfilled.
You may update your shipping & billing and/or your preferred payment method at
any time. You may also make changes to the delivery schedule of your reminder
emails at any time.
Canceling Replenishment
Your replenishment and any related discount(s) will remain in effect in
perpetuity until you cancel your replenishment. You can cancel scheduled orders
at any time.
If you want to cancel an order from The Art of Shaving Replenishment Service,
you can do so up to 24 hours before your order is scheduled to be processed
without being billed. Your cancellation will immediately go into effect and you
will no longer be charged for the item which was cancelled.
If it is not cancelled one business day prior to the scheduled order date, your
items may be shipped and billed based on your account information for that item.
Once an item ships, and the shipment and billing is confirmed via email, the
items may only be returned in accordance to our return policy set forth in this
Agreement.
Account / Replenishment Service Changes & Termination
YOU MAY MAKE CHANGES TO YOUR ACCOUNT AND/OR REPLENISHMENT SERVICE AT ANY TIME.
THE FOLLOWING INFORMATION MAY BE UPDATED:
 1. - Shipping & billing information
 2. - Item quantity per order
 3. - Delivery frequency or outright cancellation
 4. - Reminder email schedule

YOU MAY MAKE ELIGIBLE CHANGES TO YOUR REPLENISHMENT SERVICE BY:
 1. - Logging into your account and selecting “My Account”
 2. - Or click the “My Account” link in any email you receive with updates on
    your replenishments
 3. - Or contact Customer Service:

By Phone: 1-800-493-2212
Monday – Saturday: 10 a.m. – Midnight EST Sunday: 10 a.m. – 9 p.m. EST
By Email: customerservice@theartofshaving.com
The Art of Shaving reserves the right to change The Art of Shaving Replenishment
Service at any time without notice. We may terminate your replenishments at our
discretion without notice.
The Art of Shaving reserves the right to change this Agreement at any time
without notice.
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Need Help?
E-mail Us 1-800-493-2212
MON-FRI: 9am - 6pm EST
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products
shaving
shaving kits
pre-shave
shaving cream
shaving soap
after shave
razors
straight razors
safety razors
5 blade razors
3 blade razors
electric shavers
blades
razor stands
heated razors
brushes
pure brushes
fine brushes
silvertip brushes
shaving brush guide
grooming
beard and mustache
skin care
hair
body
fragrances
grooming accessories
gifts
by popularity
popular gifts
gift cards
gift sets
gifts under $50
gifts under $150
gifts under $250
by type
beard & mustache
skin care
hair
body
fragrances
grooming accessories
custom shop
build a set
gift finder
shave consultant
personal shopper
replenishment services
beard academy
barber spa
find a store
services
shipping methods
returns & exchanges
common questions
gift card balance
corporate gifts
student discount
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