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CLIENT SUPPORT REPRESENTATIVE - TIER 1 AT TMA


**COMPANY:** TMA SYSTEMS

**Location:** Remote


SUMMARY

Provide world-class client support via phone and email for various TMA Systems
products. Achieve expert knowledge in assigned products to deliver exceptional
support.


ABOUT TMA SYSTEMS

TMA Systems (TMA) is a technology company located in Tulsa, Oklahoma,
transforming organizations for over 30 years. We provide facility professionals
with cutting-edge Maintenance Management solutions like WebTMA, allowing
organizations to manage assets throughout their lifecycle. Our web-based
solutions cater to various industries seeking to streamline maintenance
operations. TMA sets new standards for organizations to account for, maintain,
and extend the useful life of their physical assets. In a budget-conscious
world, TMA offers solutions that maximize ROI.

We're a global organization with over 1,500 clients, developing industry-leading
solutions based on their needs for success. We achieve this by actively
soliciting client feedback and fostering a client-service-focused culture. At
TMA, we believe success is only possible with team members who share our passion
for excellence.


ESSENTIAL DUTIES AND RESPONSIBILITIES

 * Delivers exceptional client support via phone, remote desktop, and email to
   drive client retention.
 * Answers incoming client requests efficiently in a fast-paced environment
   (non-scripted).
 * Identifies and resolves non-routine technical problems for assigned products
   using troubleshooting procedures to meet daily support requirements.
 * Professionally documents issues for resolution.
 * Develops and maintains advanced troubleshooting skills using industry
   standards or company-trained methodologies.
 * Demonstrates a "client-first" mentality and willingness to go above and
   beyond to exceed customer expectations.


EDUCATION AND EXPERIENCE

 * Bachelor's degree or 2+ years of client service experience.


KNOWLEDGE, SKILLS & ABILITIES

 * Working knowledge of the internet and web browsers (Chrome, Safari, Internet
   Explorer, Firefox).
 * Working knowledge of MS Office suite (MS Excel, MS Word, MS PowerPoint).
 * Working knowledge of Microsoft CRM, Microsoft 365, WebTMA, Apple iPad,
   Android tablet, iPhone (preferred).
 * Ability to perform with high energy and enthusiasm.
 * Ability to maintain professionalism, confidence, and integrity while
   interacting with internal and external customers.
 * Thrives in a team environment and interacts well with all levels of the
   organization.
 * Proven ability to develop and maintain strong client relationships.
 * Ability to take initiative for self-development and exhibits patience in
   learning new processes.
 * Excellent written, oral, and listening communication skills.
 * Ability to think analytically to identify issues and solutions.
 * Ability to complete assigned duties with limited supervision and understands
   when to escalate issues appropriately.
 * Ability to learn quickly, adapt to new information, and grasp company
   concepts promptly.
 * Effectively communicates with team members to drive issues towards
   resolution.


WORK ENVIRONMENT

Full-time/Remote


SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory/management authority.

**Equal Employment Opportunity**

TMA is an equal opportunity employer. Employment is based upon personal
capabilities and qualifications without discrimination based on race, color,
religion, sex, age, national origin, disability, or any other protected
characteristic as established by law.

Apply Now

(Optional) Final Step (Highly Recommended) 🚀

We highly recommend that all applicants apply for the College Career Advancement
Grant 🎓💰. If you make less than $80,000/yr, are at least 18 years of age, and
are a legal US citizen 🇺🇸 you could qualify for a government grant of up to
$7,395* to pay for you to go back to school.

If eligible, the amount is up to $7,395 and it's given to you in a check or
direct deposit 💸.

It's also renewable annually! 🔄

It only takes about 60 seconds to check it out. ⏱️

>> Click Here & Complete The Steps NOW 🚀

Last year we helped hundreds of hard working adults just like you to enroll back
in school to get a degree 🎓, at no cost to them. 💪🏼

If you'd like to take your career to the next level, and provide a stable future
for your family... 🌟

>> Click Here & Complete The Steps NOW 🚀

Please note the following:

 * This is not a loan and does not need to be repaid 🆓
 * Online classes are available 💻
 * Applying for the grant is not a requirement 📝

*Source: https://studentaid.gov/understand-aid/types/grants/pell





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