help.venmo.com
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URL:
https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807
Submission: On August 23 via manual from GB
Submission: On August 23 via manual from GB
Form analysis 2 forms found in the DOM
GET /hc/en-us/search
<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"><input type="search" name="query" id="query" placeholder="Search" aria-label="Search"></form>POST /hc/en-us/requests
<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓">
<div class="form-field select optional request_ticket_form_id"><label for="request_issue_type_select">Which category best describes your problem?</label>
<select name="request[ticket_form_id]" id="request_issue_type_select" aria-label="Which category best describes your problem?" autofocus="autofocus">
<option data-url="https://help.venmo.com/hc/en-us/requests/new" value="-">-</option>
<option data-url="https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=360001521814" value="360001521814">Document Upload</option>
<option data-url="https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807" selected="selected" value="624807">Support Request</option>
</select>
</div>
<div class="form-field string required request_custom_fields_79828207">
<label id="request_custom_fields_79828207_label" for="request_custom_fields_79828207">Full name</label>
<input type="text" name="request[custom_fields][79828207]" id="request_custom_fields_79828207" aria-required="true" aria-labelledby="request_custom_fields_79828207_label">
</div>
<div class="form-field string required request_custom_fields_80224908">
<label id="request_custom_fields_80224908_label" for="request_custom_fields_80224908">Phone number</label>
<input type="number" name="request[custom_fields][80224908]" id="request_custom_fields_80224908" step="1" aria-required="true" aria-describedby="request_custom_fields_80224908_hint" aria-labelledby="request_custom_fields_80224908_label">
<p id="request_custom_fields_80224908_hint">Please enter numbers only; no dashes. If you have a Venmo account, please use the phone number on file.</p>
</div>
<div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Email address on file with Venmo</label>
<input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
<p>If you do not have a Venmo account, please enter the email address where you are best reached.</p>
</div>
<div class="form-field boolean optional request_custom_fields_360000185308">
<label id="request_custom_fields_360000185308_label" for="request_custom_fields_360000185308">I no longer have access to this email<span class="optional">(optional)</span></label>
<input name="request[custom_fields][360000185308]" type="hidden" value="off"><input aria-required="false" aria-labelledby="request_custom_fields_360000185308_label" type="checkbox" value="on" name="request[custom_fields][360000185308]"
id="request_custom_fields_360000185308">
</div>
<div class="form-field string optional request_custom_fields_360000185328">
<label id="request_custom_fields_360000185328_label" for="request_custom_fields_360000185328">Please enter an email address where we can reach you<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][360000185328]" id="request_custom_fields_360000185328" aria-required="false" aria-labelledby="request_custom_fields_360000185328_label">
</div>
<div class="form-field string required request_subject">
<label id="request_subject_label" for="request_subject">Subject</label>
<input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label">
</div>
<div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div>
<div class="form-field string required request_custom_fields_30246667">
<label id="request_custom_fields_30246667_label" for="request_custom_fields_30246667">How can we help?</label>
<input type="hidden" name="request[custom_fields][30246667]" id="request_custom_fields_30246667" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I'm a Venmo customer and need help with my account","value":"customer"},{"label":"I'm not a Venmo customer","value":"non_customer"}]"
aria-required="true" aria-labelledby="request_custom_fields_30246667_label">
</div>
<div class="form-field string optional request_custom_fields_30635918">
<label id="request_custom_fields_30635918_label" for="request_custom_fields_30635918">What can we help with?<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30635918]" id="request_custom_fields_30635918" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I see Venmo charges on my bank or credit card statement","value":"unknown_charges"},{"label":"Other (Please tell us how we can help)","value":"other_not_customer"}]"
aria-required="false" aria-labelledby="request_custom_fields_30635918_label">
</div>
<div class="form-field string optional request_custom_fields_30225038">
<label id="request_custom_fields_30225038_label" for="request_custom_fields_30225038">Which best describes your issue?<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30225038]" id="request_custom_fields_30225038" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Signing In","value":"signing_in"},{"label":"Payments and Requests","value":"payments_and_requests"},{"label":"Payment Methods","value":"bank_accounts_and_cards"},{"label":"Venmo Debit Card Question","value":"venmo_card_question"},{"label":"Account Settings","value":"account_settings"},{"label":"Bank Transfers","value":"bank_transfers"},{"label":"Purchasing with Venmo","value":"purchasing_with_venmo"},{"label":"Security","value":"security"},{"label":"Business Profile","value":"business_profile"},{"label":"Venmo Credit Card","value":"venmo_credit_card"},{"label":"Other","value":"other"}]"
aria-required="false" aria-describedby="request_custom_fields_30225038_hint" aria-labelledby="request_custom_fields_30225038_label">
<p id="request_custom_fields_30225038_hint">Choose the category that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30586378">
<label id="request_custom_fields_30586378_label" for="request_custom_fields_30586378">Signing In<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30586378]" id="request_custom_fields_30586378" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have a new phone number","value":"new_phone_number"},{"label":"I didn't receive the code to login","value":"code_to_login"},{"label":"I forgot my password","value":"forgot_my_password"},{"label":"Other","value":"other_singing_in"}]"
aria-required="false" aria-describedby="request_custom_fields_30586378_hint" aria-labelledby="request_custom_fields_30586378_label">
<p id="request_custom_fields_30586378_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30590398">
<label id="request_custom_fields_30590398_label" for="request_custom_fields_30590398">Security<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30590398]" id="request_custom_fields_30590398" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I see activity on my Venmo account that I didn't authorize","value":"unauth_activity"},{"label":"I lost my phone and would like to temporarily suspend my account","value":"lost_phone"},{"label":"Other","value":"other_security"}]"
aria-required="false" aria-describedby="request_custom_fields_30590398_hint" aria-labelledby="request_custom_fields_30590398_label">
<p id="request_custom_fields_30590398_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30616507">
<label id="request_custom_fields_30616507_label" for="request_custom_fields_30616507">Purchasing with Venmo<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30616507]" id="request_custom_fields_30616507" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have questions about using Venmo to shop in other apps or online","value":"shopping_question"},{"label":"I had trouble or an issue making a purchase","value":"issue_making_purchase"},{"label":"I did not receive the item I purchased","value":"did_not_recieve_item"},{"label":"I'm not happy with the item I received","value":"not_happy_with_item"},{"label":"I have questions about using Venmo QR codes to shop in stores","value":"questions_about_merchant_qr_codes"},{"label":"There's an unauthorized purchase on my account","value":"unauthorized_purchase"},{"label":"Other","value":"other_purchasing_venmo"}]"
aria-required="false" aria-describedby="request_custom_fields_30616507_hint" aria-labelledby="request_custom_fields_30616507_label">
<p id="request_custom_fields_30616507_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30225418">
<label id="request_custom_fields_30225418_label" for="request_custom_fields_30225418">Payments and Requests<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30225418]" id="request_custom_fields_30225418" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Unknown payer","value":"unknown_payer"},{"label":"I paid the wrong person","value":"paid_wrong_person"},{"label":"I sent money to a new user","value":"sent_money_new_user"},{"label":"Payment limits","value":"payment_limits"},{"label":"Payment mistake","value":"payment_mistake"},{"label":"Other","value":"other_payments_requests"}]"
aria-required="false" aria-describedby="request_custom_fields_30225418_hint" aria-labelledby="request_custom_fields_30225418_label">
<p id="request_custom_fields_30225418_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30634578">
<label id="request_custom_fields_30634578_label" for="request_custom_fields_30634578">Other (Please tell us how we can help)<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30634578]" id="request_custom_fields_30634578" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I can't find what I'm looking for","value":"other_general"}]" aria-required="false"
aria-labelledby="request_custom_fields_30634578_label">
</div>
<div class="form-field string optional request_custom_fields_30545777">
<label id="request_custom_fields_30545777_label" for="request_custom_fields_30545777">Bank Transfers<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30545777]" id="request_custom_fields_30545777" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I need to cancel a bank transfer","value":"cancel_bank_transfer"},{"label":"I'm missing my bank transfer","value":"missing_bank_transfer"},{"label":"I don't recognize the account my bank transfer was sent to","value":"wrong_account_transfer"},{"label":"Other","value":"other_bank_transfers"}]"
aria-required="false" aria-describedby="request_custom_fields_30545777_hint" aria-labelledby="request_custom_fields_30545777_label">
<p id="request_custom_fields_30545777_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30508418">
<label id="request_custom_fields_30508418_label" for="request_custom_fields_30508418">Payment Methods<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30508418]" id="request_custom_fields_30508418" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Bank account verification","value":"bank_account_verification"},{"label":"Credit card fees","value":"credit_card_fees"},{"label":"Adding/Deleting a bank account or card","value":"adding_deleting_bank_account_card"},{"label":"My bank account has failed in the past","value":"bank_account_failed"},{"label":"Venmo says my bank account or card is already on file","value":"account_card_on_file"},{"label":"Other","value":"other_accounts_cards"}]"
aria-required="false" aria-describedby="request_custom_fields_30508418_hint" aria-labelledby="request_custom_fields_30508418_label">
<p id="request_custom_fields_30508418_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30590838">
<label id="request_custom_fields_30590838_label" for="request_custom_fields_30590838">Account Settings<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][30590838]" id="request_custom_fields_30590838" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"My account is frozen","value":"account_frozen"},{"label":"New email address or phone number","value":"new_email__phone"},{"label":"Other","value":"other_account_settings"}]"
aria-required="false" aria-describedby="request_custom_fields_30590838_hint" aria-labelledby="request_custom_fields_30590838_label">
<p id="request_custom_fields_30590838_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_360016855114">
<label id="request_custom_fields_360016855114_label" for="request_custom_fields_360016855114">Venmo card Question<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][360016855114]" id="request_custom_fields_360016855114" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"My Venmo Debit Card was lost or stolen","value":"card_lost_or_stolen"},{"label":"Dispute a charge (unauthorized, item not received, etc.)","value":"dispute_a_charge"},{"label":"Other","value":"other_venmo_card_question"}]"
aria-required="false" aria-labelledby="request_custom_fields_360016855114_label">
</div>
<div class="form-field string optional request_custom_fields_360045157854">
<label id="request_custom_fields_360045157854_label" for="request_custom_fields_360045157854">Business Profile<span class="optional">(optional)</span></label>
<input type="hidden" name="request[custom_fields][360045157854]" id="request_custom_fields_360045157854" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have questions about my business profile","value":"business_profile_question"},{"label":"I need help setting up my business profile","value":"business_profile_setup_help"},{"label":"I need help with a transaction on my business profile","value":"business_profile_transaction_help"}]"
aria-required="false" aria-labelledby="request_custom_fields_360045157854_label">
</div>
<div class="form-field string optional request_custom_fields_80157567">
<label id="request_custom_fields_80157567_label" for="request_custom_fields_80157567">Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80157567]" id="request_custom_fields_80157567" aria-required="false" aria-describedby="request_custom_fields_80157567_hint" aria-labelledby="request_custom_fields_80157567_label">
<p id="request_custom_fields_80157567_hint">Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security</p>
</div>
<div class="form-field string optional request_custom_fields_80914307">
<label id="request_custom_fields_80914307_label" for="request_custom_fields_80914307">The full <a href="https://help.venmo.com/hc/en-us/articles/209690058" target="_blank">routing number</a> for a bank, or, if providing a card, the first 6 digits
of the card number</label>
<input type="number" name="request[custom_fields][80914307]" id="request_custom_fields_80914307" step="1" aria-required="false" aria-describedby="request_custom_fields_80914307_hint" aria-labelledby="request_custom_fields_80914307_label">
<p id="request_custom_fields_80914307_hint">Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security</p>
</div>
<div class="form-field string optional request_custom_fields_80158427">
<label id="request_custom_fields_80158427_label" for="request_custom_fields_80158427">Verify old phone number on file with Venmo (if it has changed)<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80158427]" id="request_custom_fields_80158427" aria-required="false" aria-labelledby="request_custom_fields_80158427_label">
</div>
<div class="form-field string optional request_custom_fields_80547268">
<label id="request_custom_fields_80547268_label" for="request_custom_fields_80547268">Date activity occurred<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80547268]" id="request_custom_fields_80547268" data-datepicker="" data-format="YYYY-MM-DD" class="datepicker" aria-required="false" aria-labelledby="request_custom_fields_80547268_label">
</div>
<div class="form-field string optional request_custom_fields_80497308">
<label id="request_custom_fields_80497308_label" for="request_custom_fields_80497308">Date of Payment<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80497308]" id="request_custom_fields_80497308" data-datepicker="" data-format="YYYY-MM-DD" class="datepicker" aria-required="false" aria-labelledby="request_custom_fields_80497308_label">
</div>
<div class="form-field string optional request_custom_fields_80497548">
<label id="request_custom_fields_80497548_label" for="request_custom_fields_80497548">Amount of payment<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80497548]" id="request_custom_fields_80497548" aria-required="false" aria-labelledby="request_custom_fields_80497548_label">
</div>
<div class="form-field string optional request_custom_fields_80112727">
<label id="request_custom_fields_80112727_label" for="request_custom_fields_80112727">Username of person you paid (e.g. @johnsmith)<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80112727]" id="request_custom_fields_80112727" aria-required="false" aria-labelledby="request_custom_fields_80112727_label">
</div>
<div class="form-field string optional request_custom_fields_80497708">
<label id="request_custom_fields_80497708_label" for="request_custom_fields_80497708">Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com)<span
class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80497708]" id="request_custom_fields_80497708" aria-required="false" aria-labelledby="request_custom_fields_80497708_label">
</div>
<div class="form-field string optional request_custom_fields_80497488">
<label id="request_custom_fields_80497488_label" for="request_custom_fields_80497488">Date of Transfer<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80497488]" id="request_custom_fields_80497488" data-datepicker="" data-format="YYYY-MM-DD" class="datepicker" aria-required="false" aria-labelledby="request_custom_fields_80497488_label">
</div>
<div class="form-field string optional request_custom_fields_80112567">
<label id="request_custom_fields_80112567_label" for="request_custom_fields_80112567">Amount of transfer<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80112567]" id="request_custom_fields_80112567" aria-required="false" aria-labelledby="request_custom_fields_80112567_label">
</div>
<div class="form-field string optional request_custom_fields_80165067">
<label id="request_custom_fields_80165067_label" for="request_custom_fields_80165067">Last four digits of the account where this charge appeared<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80165067]" id="request_custom_fields_80165067" aria-required="false" aria-labelledby="request_custom_fields_80165067_label">
</div>
<div class="form-field string optional request_custom_fields_80112527">
<label id="request_custom_fields_80112527_label" for="request_custom_fields_80112527">Date of purchase<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80112527]" id="request_custom_fields_80112527" data-datepicker="" data-format="YYYY-MM-DD" class="datepicker" aria-required="false" aria-labelledby="request_custom_fields_80112527_label">
</div>
<div class="form-field string optional request_custom_fields_80165047">
<label id="request_custom_fields_80165047_label" for="request_custom_fields_80165047">Amount of purchase<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80165047]" id="request_custom_fields_80165047" aria-required="false" aria-labelledby="request_custom_fields_80165047_label">
</div>
<div class="form-field string optional request_custom_fields_80160327">
<label id="request_custom_fields_80160327_label" for="request_custom_fields_80160327">Merchant (e.g. Poshmark, Munchery, etc.)<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80160327]" id="request_custom_fields_80160327" aria-required="false" aria-labelledby="request_custom_fields_80160327_label">
</div>
<div class="form-field string optional request_custom_fields_80161667">
<label id="request_custom_fields_80161667_label" for="request_custom_fields_80161667">Tracking number<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80161667]" id="request_custom_fields_80161667" aria-required="false" aria-labelledby="request_custom_fields_80161667_label">
</div>
<div class="form-field boolean optional request_custom_fields_80547608">
<label id="request_custom_fields_80547608_label" for="request_custom_fields_80547608">Have you contacted the merchant? (Check box if yes)<span class="optional">(optional)</span></label>
<input name="request[custom_fields][80547608]" type="hidden" value="off"><input aria-required="false" aria-describedby="request_custom_fields_80547608_hint" aria-labelledby="request_custom_fields_80547608_label" type="checkbox" value="on"
name="request[custom_fields][80547608]" id="request_custom_fields_80547608">
<p id="request_custom_fields_80547608_hint">Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them</p>
</div>
<div class="form-field boolean optional request_custom_fields_80160307">
<label id="request_custom_fields_80160307_label" for="request_custom_fields_80160307">Have you disputed this purchase with your bank or card issuer? (Check box if yes)<span class="optional">(optional)</span></label>
<input name="request[custom_fields][80160307]" type="hidden" value="off"><input aria-required="false" aria-labelledby="request_custom_fields_80160307_label" type="checkbox" value="on" name="request[custom_fields][80160307]"
id="request_custom_fields_80160307">
</div>
<div class="form-field text optional request_custom_fields_80161647">
<label id="request_custom_fields_80161647_label" for="request_custom_fields_80161647">Please describe how this item differs from the item you originally purchased<span class="optional">(optional)</span></label>
<textarea name="request[custom_fields][80161647]" id="request_custom_fields_80161647" aria-required="false" aria-labelledby="request_custom_fields_80161647_label"></textarea>
</div>
<div class="form-field string optional request_custom_fields_80165107">
<label id="request_custom_fields_80165107_label" for="request_custom_fields_80165107">Amount of payment<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][80165107]" id="request_custom_fields_80165107" aria-required="false" aria-labelledby="request_custom_fields_80165107_label">
</div>
<div class="form-field text required request_description">
<label id="request_description_label" for="request_description">Tell us what’s up</label>
<textarea name="request[description]" id="request_description" aria-required="true" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype"
value="text/plain" style="display: none;">
</div>
<div class="form-field string optional request_custom_fields_1500004368201" style="display: none;">
<label id="request_custom_fields_1500004368201_label" for="request_custom_fields_1500004368201"><span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][1500004368201]" id="request_custom_fields_1500004368201" aria-required="false" aria-labelledby="request_custom_fields_1500004368201_label">
</div>
<div class="form-field string optional request_custom_fields_1500004443122" style="display: none;">
<label id="request_custom_fields_1500004443122_label" for="request_custom_fields_1500004443122"><span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][1500004443122]" id="request_custom_fields_1500004443122" aria-required="false" aria-labelledby="request_custom_fields_1500004443122_label">
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Skip to main content Submit a request Log in 1. Venmo 2. Submit a request CONTACT US You can find answers quickly using the search bar above or visiting our Help Center. If you can't find the answer you need, get in touch with our Support team by filling out the form below, or scroll down for more contact options. Which category best describes your problem? - Document Upload Support Request Full name Phone number Please enter numbers only; no dashes. If you have a Venmo account, please use the phone number on file. Email address on file with Venmo If you do not have a Venmo account, please enter the email address where you are best reached. I no longer have access to this email(optional) Please enter an email address where we can reach you(optional) Subject How can we help? What can we help with?(optional) Which best describes your issue?(optional) Choose the category that best fits your problem Signing In(optional) Choose the issue that best fits your problem Security(optional) Choose the issue that best fits your problem Purchasing with Venmo(optional) Choose the issue that best fits your problem Payments and Requests(optional) Choose the issue that best fits your problem Other (Please tell us how we can help)(optional) Bank Transfers(optional) Choose the issue that best fits your problem Payment Methods(optional) Choose the issue that best fits your problem Account Settings(optional) Choose the issue that best fits your problem Venmo card Question(optional) Business Profile(optional) Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")(optional) Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security The full routing number for a bank, or, if providing a card, the first 6 digits of the card number Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security Verify old phone number on file with Venmo (if it has changed)(optional) Date activity occurred(optional) Date of Payment(optional) Amount of payment(optional) Username of person you paid (e.g. @johnsmith)(optional) Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com)(optional) Date of Transfer(optional) Amount of transfer(optional) Last four digits of the account where this charge appeared(optional) Date of purchase(optional) Amount of purchase(optional) Merchant (e.g. Poshmark, Munchery, etc.)(optional) Tracking number(optional) Have you contacted the merchant? (Check box if yes)(optional) Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them Have you disputed this purchase with your bank or card issuer? (Check box if yes)(optional) Please describe how this item differs from the item you originally purchased(optional) Amount of payment(optional) Tell us what’s up (optional) (optional) Attachments(optional) Add file or drop files here You may upload multiple attachments totaling up to 50 Mb. If your document includes a full credit card number, please partially or fully obscure the number prior to uploading. 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