get.felixforyou.ca Open in urlscan Pro
34.234.52.18  Public Scan

Submitted URL: http://get.felixforyou.ca/
Effective URL: https://get.felixforyou.ca/
Submission: On April 07 via api from US — Scanned from CA

Form analysis 1 forms found in the DOM

Name: email-formGET

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                <div role="listitem" class="nav--items__list__item w-dyn-item"><a href="http://felix-2-0.webflow.io/ailment/erectile-dysfunction" class="text-style-no-underline w-inline-block"><div>Erectile Dysfunction</div></a></div>
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          <div class="nav--bottom__list">
            <div class="text-size-regular text-weight-medium">Support</div>
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        <div class="text-size-regular text-weight-medium">Results</div>
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              <a href="/medication/vagifem-10-06dfe" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Vagifem-10</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/premarin-tablets" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Premarin Tablets</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/estrogel" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Estrogel</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/finacea" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Finacea</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/finasteride" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Finasteride</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/tretinoin" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Tretinoin</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/tenofovir" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Tenofovir</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/wellbutrin" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Wellbutrin</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/truvada" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Truvada</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/prozac" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Prozac</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/fluvoxamine" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Fluvoxamine</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/fluoxetine" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Fluoxetine</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/effexor" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Effexor</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/desvenlafaxine" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Desvenlafaxine</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/descovy" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Descovy</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/contrave" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Contrave</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/citalopram" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Citalopram</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/cetirizine" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Cetirizine</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/celexa" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Celexa</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/buspirone" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Buspirone</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/bupropion" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Bupropion</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/amitriptyline" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Amitriptyline</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/amerge" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Amerge</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/cialis" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Cialis</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/yaz" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Yaz</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <a href="/medication/valacyclovir" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Valacyclovir</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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            <div role="listitem" class="nav--search--item w-dyn-item">
              <a href="/medication/dutasteride" class="nav-link-block w-inline-block"><div><div fs-cmsfilter-field="name" class="nav--search--item__tag">Medications</div><div fs-cmsfilter-field="name" class="nav--search--item__name">Dutasteride</div></div><img src="https://assets-global.website-files.com/655dfd21524f52f8aa685902/655dfd21524f52f8aa6859ab_CaretRight.svg" loading="lazy" alt=""></a>
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              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/escitalopram" class="medications__collection-item__link">Escitalopram</a></div>
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              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/propecia" class="medications__collection-item__link">Propecia</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/prozac" class="medications__collection-item__link">Prozac</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/retin-a" class="medications__collection-item__link">Retin-A</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/saxenda" class="medications__collection-item__link">Saxenda</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/semaglutide" class="medications__collection-item__link">Semaglutide</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/sildenafil" class="medications__collection-item__link">Sildenafil</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/tadalafil" class="medications__collection-item__link">Tadalafil</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/tenofovir" class="medications__collection-item__link">Tenofovir</a></div>
              <div role="listitem" class="medications__collection-item w-dyn-item"><a href="/medication/tretinoin" class="medications__collection-item__link">Tretinoin</a></div>
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Judgement
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TREATMENT THAT COMES TO YOU

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“IF I HAD TO SUM UP MY EXPERIENCE, I WOULD USE THE WORD TRANSFORMATIONAL.”

Yves, a Felix patient


CLINICALLY PROVEN TREATMENTS

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experienced healthcare practitioners.




TRULY COMPASSIONATE CARE

No judgment, no stigma. Instead, a practitioner who’s there for you when you
need them.




“IF I HAD TO SUM UP MY EXPERIENCE, I WOULD USE THE WORD TRANSFORMATIONAL.”

Yves, a Felix patient


HOW FELIX WORKS

Step 1


TELL US ABOUT YOUR HEALTH

Answer a few simple questions about your health.


Step 2


RECEIVE A TREATMENT PLAN

Your healthcare practitioner will build a personalized plan just for you.


Step 3


GET YOUR MEDICATION

We’ll deliver your medication directly to your home for free in discreet
packaging.




EXCEPTIONAL CARE DELIVERED BY EXPERTS

Access our network of experienced healthcare practitioners across Canada.

Andrew Daly, MD
Doctor
,
he/him
Esther Rosenthal, MD
Doctor
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
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Doctor
,
he/him
Esther Rosenthal, MD
Doctor
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Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
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she/her
Mellissa Torriero, MD, FCFP
Doctor
,
she/her
Navpreet Purba, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
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he/him
Sridevi Emmadi, NP
Nurse Practitioner
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she/her
Melanie Shannon, NP
Nurse Practitioner
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she/her
Mellissa Torriero, MD, FCFP
Doctor
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she/her
Navpreet Purba, NP
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she/her
Ryan Saunders, NP
Nurse Practitioner
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Sridevi Emmadi, NP
Nurse Practitioner
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she/her
“Our team of practitioners is here to provide compassionate care, without
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Dr. Kelly Anderson, MD

Medical Director, Felix






TRUSTED BY OVER 500,000 CANADIANS

Very easy and professional experience. Quick response from the doctor and easy
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Great service and products. Everything always arrived in a timely manner.
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Simple, respectful, professional with good follow up and guidance, and fast
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Best place to get birth control. No more annoying doctor visits
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Within an hour . . . a doctor contacted me to make sure that particular
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minutes . . . being confirmed my order was put through and I received my
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Samantha


Great service! I really appreciate being able to put my auto-refill on pause.
Rowan


Easy and simple.
Pete
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The best service!!! So happy I never have to try and get myself to the pharmacy
anymore. This is the future!!!
Paige


The whole process of signing up with Felix, the online visit, and getting my
prescription in the mail was very easy and very convenient.
Paul
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Super convenient, and amazing customer service! The team always responds +++
fast and answers every question and concern. Very pleased with Felix!
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Discreet, quick, very professional, and feels totally safe. This is such a
convenient service and I'm a huge fan already.
Nicky
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Sign up was a breeze, and items shipped faster than expected. A positive,
painless experience from start to finish!
Jon
Customer

Felix gets you into contact with doctors discreetly online to address personal
matters that you'd rather not go to a doctor in person to see, you get the
prescription best suited to your needs, and they'll deliver it to your local
pharmacy or even your house!
Matt
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Very quick and easy to do. Can ask the doctor any questions about the
medication.
Maren
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The process was a whole lot easier and faster than I imagined. And the doctor
was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Customer

Super convenient and affordable! Much easier than having to book a doctors
appointment and wait to get a prescription filled.
Jillian
Customer

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PRICING

Most treatments
Weight Loss
PrEP
Visit Fee
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local
pharmacy
Have insurance?
Upload your insurance information during your online visit and we’ll bill your
carrier directly.
Program fee
$99
Renewals
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Access to our sustainable weight management course
Competitive medication prices — comparable to what you’d pay at your local
pharmacy
Have insurance?
Upload your insurance information during your online visit and we’ll bill your
carrier directly.
Visit Fee
Free
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — most patients pay $0
Have Insurance
Upload your insurance information during your online visit and we’ll bill your
carrier directly.


FREQUENTLY ASKED QUESTIONS

Felix 101


FELIX 101


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ONLINE VISITS


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SHIPPING


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PRIVACY AND SECURITY


Pricing and Payment


PRICING AND PAYMENT


Insurance


INSURANCE


How do birth control pills work?

HOW DO BIRTH CONTROL PILLS WORK?



Birth control pills work by preventing ovulation, thickening cervical mucus to
stop sperm from penetrating the uterus, and changing the thickness of the lining
of the uterus so that a fertilized egg cannot implant. Talk to your healthcare
practitioner to find out more about the differences between each type of birth
control pill and to find the best birth control for you.

What are allergies?

WHAT ARE ALLERGIES?



“Allergies” is a general term that refers to a reaction the body has to
allergens. Allergens are substances that are generally not harmful to the body.
However, if you have allergies, the immune system thinks allergens are dangerous
and tries to fight them off like it would any other intruder, such as bacteria,
viruses, and parasites. Having allergies, therefore, means the immune system is
overactive. In other words, the immune system is doing something it is normally
supposed to do but the reaction is exaggerated, unnecessary, and even harmful to
the body. In medical terminology, this overreaction is called a hypersensitivity
reaction type 1.

There are many different kinds of allergies that differ based on the part of the
body affected and the severity of symptoms. In some cases, allergies may cause a
small rash, itchy eyes or a runny nose. In other cases, allergies can be
life-threatening. Types of allergies include, but are not limited to, allergic
rhinitis (inflammation in the nose), contact dermatitis (an allergic reaction on
the skin), allergic asthma (a specific type of asthma), allergic conjunctivitis
(irritation of the eye lining) and anaphylaxis (a life-threatening condition
that involves swelling of the airways).


How effective is cold sore medication?

HOW EFFECTIVE IS COLD SORE MEDICATION?



Treating a cold sore in its earliest stage can result in a smaller sore that
heals quickly. Ideally, the cold sore may be stopped in its tracks, so it never
appears at all. People who frequently get cold sores may want to have the
appropriate medications on hand so that they can begin using them at the
earliest possible stage.

With Felix, you can choose your refill schedule and have your treatment
delivered to your door so you can always have your medication when you need it.


What causes erectile dysfunction?

WHAT CAUSES ERECTILE DYSFUNCTION?



ED can have several causes from physical, psychological to lifestyle factors.
It's best to talk to your healthcare practitioner. Further diagnostic tests can
get to the bottom of what's causing your ED.

How effective is genital herpes treatment?

HOW EFFECTIVE IS GENITAL HERPES TREATMENT?



When taken at the start of a genital herpes outbreak, the treatment prescribed
by your healthcare provider may decrease the intensity of symptoms, decrease the
duration of the outbreak, and reduce the risk of spreading genital herpes. When
treated daily, genital herpes treatment can help suppress outbreaks for those
who experience them frequently.

With Felix, you can choose your refill schedule and have your treatment
delivered to your door so you can always have your medication when you need it.


What about side effects of acne medication?

WHAT ABOUT SIDE EFFECTS OF ACNE MEDICATION?



Topical prescription acne treatment is a generally safe and effective
medication. However, some users experience side effects.


The most common side effect is a warm, stinging sensation on the skin directly
after the medication is applied. This is often accompanied by dry and itchy
skin, redness, mild peeling/scaling, and sun sensitivity. Many of these minor
side effects resolve on their own, while others are easily fixed by using a
moisturizer or other skin care products to counter the dryness.


Some treatments can also potentially make your acne get worse before it gets
better. In most cases, this side effect is temporary and goes away after two to
four weeks of use.

If you are experiencing side effects during your treatment, you can message your
healthcare practitioner directly at any time. Your Felix practitioner can work
with you to create a new treatment plan.

Are prescription hair loss medications effective?

ARE PRESCRIPTION HAIR LOSS MEDICATIONS EFFECTIVE?



The treatments offered through Felix are generally recognized as the most
effective therapy for treating thinning hair — otherwise known as male or
femaile pattern baldness. Depending on the treatment, increased hair on the
scalp can be seen within three months of starting treatment and longer-term
studies have demonstrated increased hair on the scalp at 24 and 48 months with
continued use.

What is mental illness?

WHAT IS MENTAL ILLNESS?



Mental illness is an umbrella term for a variety of different mental health
conditions such as major depressive disorder, general anxiety disorder,
schizophrenia, eating disorders, and many others. Mental illnesses can cause you
stress and have a negative effect on your ability to function on an everyday
basis and interact with others.

What is depression, and how can I treat it?

WHAT IS DEPRESSION, AND HOW CAN I TREAT IT?



Depression, sometimes known as major depressive disorder, has a variety of
symptoms. Depression can include a prolonged feeling of sadness, lack of
interest in everyday life, sleeping too much or too little, and feelings of
loss, guilt, or lack of direction in life. 


Depression may be treated through a combination of prescription medication which
our healthcare practitioners can help with,  and counselling.


What is anxiety?

WHAT IS ANXIETY?



Anxiety is your body’s response to stress, that everyone has experienced at some
point. However, if you experience long-term worry or fear, or the feelings are
so strong that they interfere with your day-to-day activities, you should speak
with a licensed healthcare practitioner.


What is premature ejaculation?

WHAT IS PREMATURE EJACULATION?



Premature ejaculation is a common form of sexual dysfunction estimated to affect
up to 40% of men. Premature ejaculation is defined by anejaculatory latency time
of less than one minute, while people with a latency of under 90 seconds have
“probable” premature ejaculation. In other words, premature ejaculation is a
sexual dysfunction in which a person with a penis ejaculates with minimal sexual
stimulation, after less time than they would like, and with minimal control over
ejaculation.

While premature ejaculation can potentially put a damper on your sex life, it is
a highly treatable disorder with options including prescription treatments,
therapy, and lifestyle changes.

What are the symptoms of a migraine?

WHAT ARE THE SYMPTOMS OF A MIGRAINE?



In addition to a pulsating headache (normally on one side of the head), other
migraine symptoms can include nausea, vomiting, and/or sensitivity to light and
sound.


How is rosacea different from acne?

HOW IS ROSACEA DIFFERENT FROM ACNE?



Rosacea causes “breakouts” that can easily be mistaken for acne. Here are a few
ways to tell rosacea and acne apart:

 * Rosacea bumps can look like pimples, but don’t have whiteheads or blackheads.
 * Rosacea often irritates the eyes, causing bloodshot eyes and swollen eyelids.
 * Redness from acne tends to surround breakouts, while rosacea causes larger
   areas of flushing.
 * Rosacea makes the skin extra sensitive to skincare products, fragrances, cold
   weather, sweating, spicy food, and alcohol. 

Our healthcare practitioners can help you diagnose the difference during your
online visit.

What is rosacea?

WHAT IS ROSACEA?



Rosacea is a chronic skin condition that causes persistent redness and flushing
of the face, especially the cheeks, nose, chin, and forehead. Over time, it can
lead to visible blood vessels, bumps and pimples, and swollen, thickened skin.
Rosacea affects more than 3 million Canadians.

Who is eligible for the Felix Weight Loss program?

WHO IS ELIGIBLE FOR THE FELIX WEIGHT LOSS PROGRAM?



Canadians living with obesity – a BMI over 27 + a co-morbidity OR a BMI over 30.
Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or
British Columbia and be a permanent resident or citizen of Canada. Patients are
required to be in Canada while receiving care.

Am I covered by my insurance?

AM I COVERED BY MY INSURANCE?



Medication coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly,
and then ship your medications right to your door at no additional cost to you.
We recommend that you upload your private and/or provincial benefit card during
the online visit so that our pharmacy partner can apply any coverage you are
eligible for before shipping your meds.

Insurance coverage for medications through Felix doesn't include the cost of
your visit.

Who should take PrEP?

WHO SHOULD TAKE PREP?



PrEP is for people who don’t have HIV, and are at higher risk for contracting
HIV. That includes:

 * Men who have sex with men, transgender women, and gender diverse people 
 * Heterosexual men and women who have high-risk exposures 
 * People whose partners have a known HIV infection, sex workers, or who have
   sex with a person at high risk for HIV
 * People who inject drugs     

How does this visit work?

HOW DOES THIS VISIT WORK?



After creating an account, you will complete a medical assessment for evaluation
by one of the Felix healthcare practitioners. 


During your assessment, you will have the opportunity to send your practitioner
questions via secure messaging.  


In most cases, practitioners will complete your assessment with secure messaging
alone but sometimes they may determine you require an audio or video visit
and/or further diagnostic testing to help determine the best treatment plan for
you. 


If your practitioner has determines a prescription treatment is appropriate,
they will approve your visit and write you a prescription. Our pharmacy will
then ship your prescription to your home.


You’ll be able to message your healthcare practitioner if you have questions
about your medication or want to make changes to your treatment at any time.


How do I communicate with my Felix practitioner?

HOW DO I COMMUNICATE WITH MY FELIX PRACTITIONER?



Your Felix practitioner will message you via secure instant message. You’ll
receive an email when you have a new message and can respond to these from
within your Felix account.

How long does a prescription last?

HOW LONG DOES A PRESCRIPTION LAST?



Prescriptions written by Felix healthcare practitioners will last up to 12
months from the date of issue. Generally, your Felix prescription will contain
refills for the prescribed medication. However, the amount of medication and the
number of refills prescribed will ultimately be decided by the practitioner who
reviews your online visit.

How much is the online visit?

HOW MUCH IS THE ONLINE VISIT?



Felix charges a fee for the online visit, but only if and when you are approved
by the healthcare practitioner. In most cases the fee is $40 but varies by
treatment category. The visit fee includes a prescription valid for up to a year
(depending on the condition) and on-going support from the healthcare
practitioner or pharmacist.

Can I have my medical records with Felix shared with my primary care provider?

CAN I HAVE MY MEDICAL RECORDS WITH FELIX SHARED WITH MY PRIMARY CARE PROVIDER?



We are happy to facilitate a relase of your medical records with Felix directly
to your primary care provider. Please send a request message to
hello@felixforyou.caand our clinical operations team will be happy to help.

Is my information private and secure?

IS MY INFORMATION PRIVATE AND SECURE?



Yes, your security is paramount to Felix’s mission. Personal health information
provided during your medical assessment is strictly and legally confidential
between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment,
credit card, and shipping information, etc.) is also stored safely and securely.
Felix is compliant with all federal and provincial health privacy legislation.
It is our duty to protect your data with comprehensive security infrastructure
and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

How long will it take to get my medication?

HOW LONG WILL IT TAKE TO GET MY MEDICATION?



Not long. After completing your assessment, a practitioner will generally
respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of
your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business
days. You will receive an email with your tracking number once your treatment
has been shipped.

What is Felix?

WHAT IS FELIX?



Felix is Canada’s first truly integrated healthcare platform. We provide
on-demand treatment for everyday health needs like weight loss, mental health,
sexual health, and more. Founded in 2019, our digital-first approach to
healthcare includes everything from diagnosis to prescription — all accessible
from the comfort of home.

What is menopause?

WHAT IS MENOPAUSE?



Colloquially, menopause is referred to as the entire transition from full
ovarian function (ovaries capable of ovulating) to complete cessation (ovaries
stop ovulating, meaning no more eggs are developed) — it’s essentially puberty
in reverse. 

Medically speaking, menopause is just one day — the day twelve months after the
final menstrual period. However, the full menopause transition is a continuum
involving three stages: perimenopause, menopause, and postmenopause. These three
stages will last between one-third to one-half of a woman’s (or anyone with
ovaries) life.

What is allergic rhinitis?

WHAT IS ALLERGIC RHINITIS?



Allergic rhinitis is sometimes called “hay fever” or “seasonal allergies,”
although it can be caused by nonseasonal substances as well. Allergic rhinitis
refers to inflammation in the nose (rhinitis) that occurs when you are exposed
to a substance you are allergic to. The term “allergic rhinitis” does not refer
to all kinds of allergies you may have. For example, food allergies and
allergies to medications do not typically cause allergic rhinitis.


What types of cold sore treatment do you offer?

WHAT TYPES OF COLD SORE TREATMENT DO YOU OFFER?



We offer antivirals — the medicines that have been proven to work on cold sores.
They work to stop a virus from replicating which can stop the cold sore from
developing or may reduce its size and healing time. Antiviral medications are
only available with a prescription from a healthcare practitioner, like those at
Felix.

Cold sore antivirals can come in two different forms:

 * topical medication (cream) that is applied directly to the area
 * oral medications (pills) that are taken by mouth

Are prescription ED medications effective?

ARE PRESCRIPTION ED MEDICATIONS EFFECTIVE?



Oral ED medication is generally considered effective and clinical trials
demonstrate that it works for the majority of men, but not all. All medications
prescribed by Felix healthcare practitioners are approved by Health Canada and
dispensed by an accredited Canadian pharmacy.

How effective are birth control pills?

HOW EFFECTIVE ARE BIRTH CONTROL PILLS?



If used exactly as instructed, birth control pills are approximately 99.7%
effective. However, due to timing errors, forgotten pills, result in birth
control pills being closer to 91% effective. Needless to say, the better you are
at taking your birth control prescription medication as prescribed, the more
likely it to be more effective.

What types of genital herpes treatment do you offer?

WHAT TYPES OF GENITAL HERPES TREATMENT DO YOU OFFER?



We prescribe an antiviral medication, which is the most effective option for
treating or preventing genital herpes outbreaks. Antivirals are only available
with a prescription from a healthcare practitioner like the ones at Felix.

Genital herpes antivirals can come in two different forms:

 * topical cream that is applied directly to the affected area
 * pills that are taken by mouth

How to treat hair loss?

HOW TO TREAT HAIR LOSS?



There are a variety of treatment options available for hair loss. Many people
have success with the most common treatments we offer. You can use different
topical and oral treatments, either alone or together but the best course of
treatment for you will depend on the diagnosis of your hair loss condition.

While androgenic alopecia, also known as male-pattern baldness, is one of the
most common types of hair loss, there can be other underlying issues
contributing to hair loss. A licensed Canadian healthcare practitioner can
conduct tests to determine if there is an underlying health issue that needs to
be addressed. If not, then the most common treatments for male pattern baldness
are minoxidil, also known as Rogaine, and prescription oral medications.

There are also medical interventions, like hair follicle transplants and laser
therapy, that can be effective. Your healthcare practitioner can go over the
different options with you, comparing things like price and other factors that
may influence your decision.

How can I treat my mental health condition?

HOW CAN I TREAT MY MENTAL HEALTH CONDITION?



Most mental health conditions can be managed through a combination of treatments
prescribed by healthcare practitioners and by attending psychotherapy or
counselling sessions with licensed mental health professionals. Other things
such as getting the right amount of sleep, exercise and eating well, can
contribute to mental health treatment.

What types of anxiety treatment does Felix offer?

WHAT TYPES OF ANXIETY TREATMENT DOES FELIX OFFER?



Felix offers several types of treatment as prescribed by a licensed Canadian
healthcare practitioner. These daily treatments are used for long-term anxiety.


What types of depression treatments does Felix offer?

WHAT TYPES OF DEPRESSION TREATMENTS DOES FELIX OFFER?



Felix offers several forms of treatment. Your prescribing practitioner can
advise on the best course of treatment after your assessment.


What can cause premature ejaculation?

WHAT CAN CAUSE PREMATURE EJACULATION?



The causes of premature ejaculation remain unknown, but experts speculate that a
variety of psychological and physical factors could contribute to it.

Potential psychological causes could include:

 * depression
 * stress
 * anxiety
 * body image issues
 * low self-esteem
 * sexual repression
 * sexual trauma or history of abuse
 * post-traumatic stress disorder
 * sexual performance anxiety
 * relationship problems 

Potential physical causes could include:

 * penile sensitivity

‍

What types of treatment does Felix offer?

WHAT TYPES OF TREATMENT DOES FELIX OFFER?



Felix offers several types of treatment as prescribed by a licensed Canadian
healthcare practitioner. These treatments are used for long-term weight
management.

Our program includes clinically-approved weight loss medications, educational
resources, and the support you need. 

We work with you to ensure you’re getting the appropriate treatment based on
your goals, health, lifestyle, and any other factors that may impact your body
size.

‍

How long do migraines last?

HOW LONG DO MIGRAINES LAST?



It varies a lot, but migraines tend to last between a few hours to as long as a
couple of days. 


Is the online visit covered by my insurance or provincial health plans?

IS THE ONLINE VISIT COVERED BY MY INSURANCE OR PROVINCIAL HEALTH PLANS?



A Felix online visit is considered asynchronous since it is conveniently
completed through a secure chat bases system. Currently, asynchronous visits are
not covered by insurance or provincial health plans so you will be charged a
visit fee, depending on the category of treatment you are requesting.


What are the side effects of PrEP?

WHAT ARE THE SIDE EFFECTS OF PREP?



In general the side effects associated with PrEP are mild and temporary. In
clinical trials between 1% and 10% of participants experienced side effects.

Some side effects patients may experience include nausea, vomiting, diarrhea,
headache, and dizziness. In a small number of people, using PrEP has been
associated with decreases in kidney, bone, and liver health. 

If you are experiencing side effects during your treatment, you can message your
healthcare practitioner directly at any time. Your Felix practitioner can work
with you to create a new treatment plan.

Do I need to complete my online visit at a scheduled time?

DO I NEED TO COMPLETE MY ONLINE VISIT AT A SCHEDULED TIME?



No. We use an asynchronous telemedicine model so you can complete your online
visit in your own time and we save your progress so you can come back later to
finish it.

If you are completing a visit in the mental health or weight loss categories,
your healthcare practitioner may require a phone or video call to discuss your
medical profile further during the assessment process.

How do I change my medication after it has been prescribed?

HOW DO I CHANGE MY MEDICATION AFTER IT HAS BEEN PRESCRIBED?



Changing medication does legally require a new prescription as the healthcare
practitioner will need to both cancel the existing prescription as well as
review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change
my treatment plan" feature to submit a free follow-up visit and request a
medication change with your healthcare practitioner.

Can I see the same Felix practitioner after my initial assessment?

CAN I SEE THE SAME FELIX PRACTITIONER AFTER MY INITIAL ASSESSMENT?



You will have the ability to chat with your designated Felix practitioner for
the entirety of your prescription length. When your prescription is nearing
completion, we will email you to submit a checkup visit so one of our
prescribers can renew your prescription. 


Our matching system is based on availability, so we can’t guarantee you’ll be
paired with the same healthcare practitioner at your renewal visit.

How much will my medication cost?

HOW MUCH WILL MY MEDICATION COST?



It depends. Medication costs vary from treatment to treatment but will be in
line with what you would pay at a pharmacy in person. You will see the estimated
cost of your medication before insurance, during the online visit but will only
be charged once approved. Once approved, your prescription will be sent to the
pharmacy and we will process the payment and fill the prescription within one to
two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If
you have insurance, Felix’s partner pharmacies will bill your insurer directly.
You may also be eligible for financial support in your province.

Is this legal?

IS THIS LEGAL?



Yes! In Canada, only a licensed healthcare practitioner can write a
prescription, and only a registered pharmacist can fill that prescription. We
are supported by leaders in the Canadian pharmacology and specialized medical
fields. Felix adheres strictly to all the regulations set forth by all
applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in
which we operate.

Is your packaging discreet?

IS YOUR PACKAGING DISCREET?



Absolutely. All Felix shipments arrive in a nondescript blister package so you
can have your medication shipped wherever makes sense for you as long as there
is someone there to sign for it.

Who can use Felix?

WHO CAN USE FELIX?



Anyone who is 18 years or older older (16 or older for acne and birth control
prescriptions), and is located in Alberta, British Columbia, Manitoba,
Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or
Ontario. We cannot ship medication outside of these provinces at this time.

Can I be accurately assessed for acne remotely?

CAN I BE ACCURATELY ASSESSED FOR ACNE REMOTELY?



Absolutely. The acne assessment you will complete via Felix requires you to
upload photos of your skin for the heatlthcare practitioner to review. These
photos, along with the other medical information you provide, will usually be
sufficient for the practitioner to determine whether or not you are eligible for
a prescription as well as craft an appropriate treatment plan.

During your assessment, the healthcare practitioner may also follow up with
questions via the secure chat.

What is perimenopause?

WHAT IS PERIMENOPAUSE?



Perimenopause marks the beginning of the menopause transition when the hormone
levels in your body start to fluctuate. These fluctuations can trigger a range
of symptoms including sleep disruption, mood swings, hot flashes, and night
sweats. Perimenopause often starts in the mid-to-late forties (but can begin
earlier), and lasts between 1-7 years depending on the person.  

‍Find out more information about perimenopause.

How much does the prescription skin cream cost?

HOW MUCH DOES THE PRESCRIPTION SKIN CREAM COST?



Acne medication filled with our Felix pharmacy partners is comparable to what
you'd pay at your local pharmacy. Starting at $6.52 per tube (not including the
pharmacy fill fee), the price will vary based on the drug chosen, the province
it is shipped to, and the refill schedule chosen.

If your healthcare practitioner believes acne medication is right for you, they
can provide you with a prescription and discretely deliver your medication right
to your door, at no additional cost.

What is allergic conjunctivitis?

WHAT IS ALLERGIC CONJUNCTIVITIS?



Allergic conjunctivitis is an eye inflammation caused by an allergic reaction to
substances like pollen or mold spores. The conjunctiva — inside of your eyelids
and the covering of your eyeball have a membrane — is susceptible to irritation
from allergens, especially during hay fever season.


Which birth control option is right for me?

WHICH BIRTH CONTROL OPTION IS RIGHT FOR ME?



It depends on many factors but we'll help you find the one that works best for
your lifestyle. During your online visit you’ll answer questions about your
medical history, previous birth control medications, and goals to help the
practitioner determine the best birth control plan for you.

You will also have direct access to your Felix practitioner after you've
completed the visit and during your treatment plan.


"Do antidepressants make you happy?"

"DO ANTIDEPRESSANTS MAKE YOU HAPPY?"



Antidepressants can help manage your depression symptoms, letting you feel like
yourself again so you can return to your normal level of functioning and
activities. 


How do I know if I need treatment for anxiety?

HOW DO I KNOW IF I NEED TREATMENT FOR ANXIETY?



If you feel like your anxiety is out of control, persistent, outsized compared
to the situations you’re facing, or it prevents you from living your life, you
may benefit from anxiety treatment. If you have panic attacks or frequent
sudden, intense feelings of worry and fear, you might want to talk to a
healthcare provider about anxiety treatment. 


How much does PrEP cost?

HOW MUCH DOES PREP COST?



Depending on which province you live in your PrEP may be completely free. PrEP
is also covered by many private insurance companies, so if you have coverage
this may take care of some or all of your costs. 

Felix also provides financial support to help cover the costs not covered by
private insurance.  This means the majority of Felix patients pay $0 for PrEP.

Is migraine medication effective?

IS MIGRAINE MEDICATION EFFECTIVE?



Various forms of migraine medication have shown to be effective in trials when
tested against a placebo.

Are there treatments for premature ejaculation?

ARE THERE TREATMENTS FOR PREMATURE EJACULATION?



There are a variety of treatments for premature ejaculation. These treatment
options can be prescribed by a licensed healthcare practitioner.

Felix is making this process quick and comfortable for Canadians. Just complete
an online assessment with one of our healthcare practitioners. If they believe
premature ejaculation treatments are a good option for you, they’ll be able to
write your prescription and have the treatments discretely shipped directly to
you for free.

What types of treatment for mental health do you offer?

WHAT TYPES OF TREATMENT FOR MENTAL HEALTH DO YOU OFFER?



Felix offers treatment for mental health conditions such as general anxiety
disorder and major depressive disorder. Speak to a Felix healthcare practitioner
about which treatment is right for you.


How much does the program cost?

HOW MUCH DOES THE PROGRAM COST?



The program has an initial fee of $99, which is charged if your visit is
approved and a prescription is issued. This covers:

 1. Your initial video visit with your healthcare practitioner.
 2. Access to Felix’s Weight Management course, our holistic online resource
    that helps you make lasting, sustainable lifestyle changes.
 3. Some essential supplies you may need for your prescribed treatment.

You will have a monthly follow-up visit with your healthcare practitioner to
monitor your progress and make any adjustments to your treatment to make sure it
is working for you. These follow-up visits cost $40 each. Once you achieve a
steady-state, your visit schedule will change based on your healthcare
practitioner’s guidance.

Medication costs for the program are separate and will vary depending on the
medication prescribed and your private insurance coverage. Without insurance,
the prescription weight loss medication costs vary by medication from $300 per
pen to approximately $500 per box in some cases.

What causes rosacea?

WHAT CAUSES ROSACEA?



Unfortunately, medicine hasn't nailed down the causes of rosacea. The leading
theories are that this common skin condition is caused by an overactive immune
system (meaning your body creates skin inflammation), genetics (meaning your
genes make you more likely to experience rosacea), or the presence of certain
bacteria on your skin that cause rosacea symptoms.

Is the medication covered by my insurance or provincial health plans?

IS THE MEDICATION COVERED BY MY INSURANCE OR PROVINCIAL HEALTH PLANS?



Medication coverage varies greatly between different plans, provinces, and has
specific criteria that determine eligibility. For private insurance, we
recommend contacting your benefits administrator with your details and the Drug
Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs
here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs
here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for
covered drugs here.‍


Who are the practitioners that will be reviewing my online visit?

WHO ARE THE PRACTITIONERS THAT WILL BE REVIEWING MY ONLINE VISIT?



They are all licensed, real Canadian healthcare practitioners! All online visits
submitted via Felix are reviewed by them and they must be licensed in your
province to prescribe you the medication. It is these healthcare practitioners,
and not Felix, who determine whether or not to write you a prescription, as well
as the appropriate dosage (where applicable).

Does the online visit require a phone or video appointment?

DOES THE ONLINE VISIT REQUIRE A PHONE OR VIDEO APPOINTMENT?



Most assessments do not require a phone or video conversation. Once a prescriber
has reviewed the info in your assessment they will respond to you via secure
instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories,
your healthcare practitioner may require a phone or video call to discuss your
medical profile further during the assessment process.

I already have a prescription, can I transfer it to Felix?

I ALREADY HAVE A PRESCRIPTION, CAN I TRANSFER IT TO FELIX?



Yes, you are able to transfer your existing prescription to Felix as long as you
have at least one refill remaining for any of the medication categories offered
via Felix.

Please contact our Customer Support team at hello@felixforyou.ca and they will
be able to assist you.

If you no longer have refills remaining, you are able to submit a brand new
visit by clicking here and our practitioners will be able to help you.

Do I have to be home to receive my package?

DO I HAVE TO BE HOME TO RECEIVE MY PACKAGE?



A signature upon delivery may be required.

Is this safe?

IS THIS SAFE?



Absolutely. All prescriptions obtained via Felix are provided by licensed
Canadian healthcare practitioners—the same as you would get at a hospital,
doctor’s office, or clinic. These practitioners do not provide prescriptions
unless they deem it medically safe and appropriate to write them based on your
medical profile and assessment answers. Our assessments have been crafted by the
experts on our medical team. Finally, all Felix network Pharmacies are
provinciall accreddited the exact same as any retail pharmacy.

What payment methods do you accept?

WHAT PAYMENT METHODS DO YOU ACCEPT?



We accept all major credit cards for any aspect of your treatment not covered by
insurance or other financial support

Does Felix replace my doctor?

DOES FELIX REPLACE MY DOCTOR?



No. Felix provides a faster, hassle-free way for you to get a prescription to
certain medications but our service does not replace your primary care provider.
For matters that extend beyond obtaining a prescription lifestyle medication
safely and easily, we encourage you to consult your primary health practitioner
in person — whether for checkups, personal health concerns, or to inform them
about the medications you are currently using.

Can I get brand name ED medication?

CAN I GET BRAND NAME ED MEDICATION?



Absolutely. You will have the opportunity to select your preferred prescription
ED medication while completing your online visit, including both brand name and
generic options. Typically, generic medications are more affordable and more
likely to be covered by your insurance plan.

How does hair loss treatment work?

HOW DOES HAIR LOSS TREATMENT WORK?



Treatments work in a few different ways to help stop hair growth, preserve
existing hair and may even regrow hair.

Minoxidil, a common topical treatment for male pattern baldness, is believed to
work by assisting the blood flow to hair follicles on the scalp, which
encourages hair to regrow. Other pill-based treatments work by inhibiting the
conversion of testosterone into dihydrotestosterone (DHT), an androgen known to
shrink hair follicles.

What about side effects of cold sore medications?

WHAT ABOUT SIDE EFFECTS OF COLD SORE MEDICATIONS?



Antivirals are well-tolerated by most people. However, not everyone can or
should take antivirals. The benefits and risks must be discussed with a
healthcare practitioner.

Topical treatments can have some side effects including dry lips, dryness of
skin, cracked lips, burning skin, shedding skin, itching, flakiness, and
stinging on the skin.

The more common side effects of oral antiviral treatment include headache,
dizziness, nausea, vomiting and/or stomach discomfort. In some cases, oral
medications may not be the best choice for certain people. People with kidney
damage or kidney failure may need a lower dosage. Be sure to tell your doctor if
you have kidney problems before you start taking the drug.

If you experience side effects, we always suggest you discuss them with a
healthcare practitioner.


What about side effects of genital herpes medications?

WHAT ABOUT SIDE EFFECTS OF GENITAL HERPES MEDICATIONS?



Genital herpes treatments are well-tolerated by most people, however it is best
to discuss thee benefits and risks with a healthcare practitioner.


Topical treatments can have some side effects including dry lips, dryness of
skin, cracked lips, burning skin, shedding skin, itching, flakiness, and
stinging on the skin.

Oral treatment is quite safe and generally has few side effects, but possible
side effects include headaches, dizziness, depression, nausea, fatigue,
vomiting, stomach pain, and joint pain. In some cases, oral medications may not
be the best choice for certain people. People with kidney damage or kidney
failure may need a lower dosage. Be sure to tell your doctor if you have kidney
problems before you start taking the drug.

If you experience side effects, we always suggest you discuss them with a
healthcare practitioner.

‍

What are hot flashes?

WHAT ARE HOT FLASHES?



Many different symptoms can accompany the menopause transition, but hot flashes
and night sweats (also called vasomotor symptoms) are often the most well-known.
A hot flash isn’t just a feeling of heat, it’s a wave that envelops the body
(typically around the neck and upper chest) and makes it warm to the touch.
Night sweats are essentially hot flashes that happen while you’re sleeping. 

The mechanisms behind hot flash and night sweat symptoms aren’t fully
understood, but we know estrogen plays a role in temperature regulation. This
means that a significant drop in estrogen levels can lead to your brain thinking
you’re too hot (when you’re not) and it needs to rapidly cool you down. Everyone
may experience hot flashes slightly differently, but they can happen anywhere
and can often be distressing and unpleasant.

Do you offer alternative forms of birth control?

DO YOU OFFER ALTERNATIVE FORMS OF BIRTH CONTROL?



Currently, Felix offers pills, patches, and rings as birth control options.

What types of allergy treatments do you offer?

WHAT TYPES OF ALLERGY TREATMENTS DO YOU OFFER?



We offer prescription treatments for allergic rhinitis and allergic
conjunctivitis. These include:

 * An oral antihistamine used to treat allergic rhinitis, conjunctivitis and
   dermatitis. It is taken by mouth. Effects generally begin within an hour and
   last for about a day.
 * A nasal spray used to relieve seasonal and year-round allergic and
   non-allergic nasal symptoms, such as stuffy/runny nose, itching, and
   sneezing. It can also help relieve allergy eye symptoms such as itchy, watery
   eyes. This medication belongs to a class of drugs known as corticosteroids.
   It works in your nose to block the effects of substances that cause allergies
   (such as pollen, pet dander, dust mites, mold) and to reduce swelling.
 * An eye drop that reduces the natural chemical histamine in the body.
   Histamine can produce symptoms of itching or watery eyes. This antihistamine
   drop is used to treat itching, burning, redness, watering, and other eye
   symptoms caused by allergic conditions.

Are there other ED treatments available?

ARE THERE OTHER ED TREATMENTS AVAILABLE?



Other than medication, treatment options for ED include lifestyle improvements
(e.g., exercise, diet, quitting smoking, limiting alcohol use), surgery, penile
vacuum pumps, and other ED medications. Every treatment comes with risks and
benefits that you should fully understand before moving forward.

How much does prescription cold sore medication cost?

HOW MUCH DOES PRESCRIPTION COLD SORE MEDICATION COST?



Cold sore medication filled with our Felix pharmacy partners is comparable to
what you'd pay at your local pharmacy. Starting at $5.95 per packet for an
outbreak (not including the pharmacy fill fee), the price will vary based on the
drug chosen, the province it is shipped to, and the refill schedule chosen.

If your healthcare practitioner believes cold sore medication is right for you,
they can provide you with a prescription and discretely deliver your medication
right to your door, at no additional cost.

‍

What is the difference between premature ejaculation and erectile dysfunction?

WHAT IS THE DIFFERENCE BETWEEN PREMATURE EJACULATION AND ERECTILE DYSFUNCTION?



While both are common forms of sexual dysfunction with the same road to
diagnosis, they are actually quite different with distinct treatment options
available. Premature ejaculation is when someone loses control of ejaculation
timing and ejaculates too quickly during sexual activity, while erectile
dysfunction is when someone is unable to get or maintain an erection in the
first place.

Fortunately, there are treatment options for both. All you need to do is
complete an online assessment with one of our healthcare practitioners. They’ll
be happy to talk with you about whether prescription treatments are right for
you, based on your current needs and medical history.

What financial support is available for PrEP?

WHAT FINANCIAL SUPPORT IS AVAILABLE FOR PREP?



Depending on the province you live in you may qualify for PrEP for free. In
Ontario, if you are under 25, you may be covered by OHIP+.

For those not eligible for provincial support, most insurance plans should cover
some or all of the cost. The good news is that if you are covered, Felix can
bill your insurer directly, and then ship your medications right to your door at
no additional cost to you.

Even if your coverage does not completely take care of the PrEP costs - Felix
will provide additional financial support up to $50 per month for any
outstanding insurance amount. 

What makes this program different?

WHAT MAKES THIS PROGRAM DIFFERENT?



Our program recognizes that biological factors have a significant impact on how
people gain, lose, or maintain weight. Things like genetics, hormones, and
metabolic rate play a key role that diet and exercise alone can’t always
overcome. 


By combining prescription medication, support and resources to make sustainable
lifestyle changes, and access to experts, our custom program meets you where you
are so you’re never alone while you work towards your goals.

How do I take birth control pills?

HOW DO I TAKE BIRTH CONTROL PILLS?



It's always best to follow your healthcare practitioner's advice on how to take
birth control pills. It's important to take your birth control pill at the same
time every day, but don't panic if you miss a pill. The schedule for different
types of birth control pills can vary (some come in 21, 24, or 28-day packs), so
talk to your healthcare practitioner if you have specific questions.

How quickly will a healthcare practitioner review my online visit?

HOW QUICKLY WILL A HEALTHCARE PRACTITIONER REVIEW MY ONLINE VISIT?



You can expect to receive a response from a healthcare practitioner within 24
hours of submission. If you’ve been waiting longer than this, please email
hello@felixforyou.ca and we’ll look into it.

Will I receive follow up from my Felix healthcare practitioner?

WILL I RECEIVE FOLLOW UP FROM MY FELIX HEALTHCARE PRACTITIONER?



Yes. Follow-up visits help us monitor how you are doing and how you are
responding to treatment. If you are starting a new medication, generally you’ll
be given a two month supply. We will send you an email to start a follow-up
visit after 30 days. If your medication is longstanding and you’re doing well on
it, you may be able to request up to generally we will supply six months of
medication. We will send you an email to start a follow-up visit after 90 days.
These follow-up visits are necessary in order to obtain your prescription and
continue receiving your medication.


What does your medical team do?

WHAT DOES YOUR MEDICAL TEAM DO?



Our medical team and board members help oversee each of our treatments to ensure
our medical assessments are thorough, safe, personalized, and provide
best-in-class care. Our pharmacists provide treatment support through medication
counselling and education.

How do I apply for multiple treatments?

HOW DO I APPLY FOR MULTIPLE TREATMENTS?



Once you’ve created your Felix account and set up your medical profile, you can
complete an online visit to any of the treatment categories you are eligible for
using that same account.

How is my privacy protected?

HOW IS MY PRIVACY PROTECTED?



Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted,
and we take significant steps to keep your data secure. You can read our Privacy
Policy for more information. 


When am I charged?

WHEN AM I CHARGED?



You will be charged for the online visit as soon as it is approved by the
healthcare practitioner. From there, and after your prescription is activated by
the pharmacy, you will be charged the medication cost for each shipment based on
your chosen refill schedule. If you have provided insurance or benefits coverage
details, it will be applied according to your plan.

How much does it cost for shipping my medication?

HOW MUCH DOES IT COST FOR SHIPPING MY MEDICATION?



There is currently no cost to have your medication sent to you from our Felix
Pharmacy network.

Can I be accurately assessed remotely?

CAN I BE ACCURATELY ASSESSED REMOTELY?



Absolutely. Our online assessments have been designed to ask all the necessary
questions required for diagnosis. We've worked with specialist to create an
assessment process that can provide sufficient information for the healthcare
practitioner to determine whether or not you are eligible for a prescription and
craft an appropriate treatment plan.

What about side effects of hair loss medication?

WHAT ABOUT SIDE EFFECTS OF HAIR LOSS MEDICATION?



Prescription medications may carry side effects, and while the majority of
patients find this treatment effective without any, a small number of patients
might experience adverse reactions.

If you are experiencing side effects during your treatment, you can message your
healthcare practitioner directly at any time. Your Felix practitioner can work
with you to create a new treatment plan.

Can I get acne treatment online?

CAN I GET ACNE TREATMENT ONLINE?



Yes, with Felix you can get treatment for acne online including prescription
acne medication. Just complete a short online assessment and if approved, your
prescription acne medication will be shipped directly to your door for free.

Can I get a refill of my existing genital herpes prescription?

CAN I GET A REFILL OF MY EXISTING GENITAL HERPES PRESCRIPTION?



Yes! But you will need to transfer your current prescription to Felix.

If you already have a prescription with at least one refill remaining, you can
transfer it to the Felix Pharmacy network. Please email our Customer Support
team at hello@felixforyou.ca and they will be able to assist you with the
transfer.

Can I get a refill of my existing migraine prescription?

CAN I GET A REFILL OF MY EXISTING MIGRAINE PRESCRIPTION?



Yes! But you will need to transfer your current prescription to Felix.

If you already have a prescription with at least one refill remaining, you can
transfer it to the Felix Pharmacy network. Please email our Customer Support
team at hello@felixforyou.ca and they will be able to assist you with the
transfer.

What triggers rosacea?

WHAT TRIGGERS ROSACEA?



A trigger is anything that causes the flushing, blushing and skin changes of
rosacea. Often a change in body temperature — usually getting hotter — is
involved.  Rosacea may be triggered by a variety of environmental and lifestyle
factors as well.

Environmental triggers could include:

 * Sun — Sun protection, especially for the face, is a must for rosacea
   sufferers.
 * Cold weather — Canada’s winters are not kind to those with rosacea. Dry, cold
   air is harsh on the skin and triggers flare-ups and flushing.
 * Hot, indoor spaces — Warm, crowded places can easily trigger a rosacea
   outbreak.

Lifestyle triggers could include:

 * Alcohol — Avoid or minimize alcohol as this is a common trigger. Red wine is
   a frequently reported culprit.
 * Spicy food — Curries and foods, dressings, or sauces made with chillies and
   hot or peppery spices or flavourings can trigger outbreaks.
 * Emotions — Stress is a major cause of rosacea flare-ups.
 * Skincare — Products that irritate the skin (sting or burn) including those
   containing alcohol and witch hazel.
 * Exercise — Heavy exercise can easily trigger rosacea symptoms.
 * Hot baths or saunas — Hot baths, showers, saunas, or hot tubs can bring on
   flushing.
 * Hot drinks — Very hot drinks are a sure way to feel hot and set off flushing.

How much does genital herpes treatment cost?

HOW MUCH DOES GENITAL HERPES TREATMENT COST?



Genital herpes medication filled with our Felix pharmacy partners is comparable
to what you'd pay at your local pharmacy. Starting at $4.46 per packet for an
outbreak (not including the pharmacy fill fee), the price will vary based on the
drug chosen, the province it is shipped to, and the refill schedule chosen.

If your healthcare practitioner believes genital herpes medication is right for
you, they can provide you with a prescription and discretely deliver your
medication right to your door, at no additional cost.

‍

Why do I need to know my blood pressure to get an ED prescription?

WHY DO I NEED TO KNOW MY BLOOD PRESSURE TO GET AN ED PRESCRIPTION?



Blood pressure is an important factor in determining whether it is safe for you
to use prescription ED medication. To complete your online visit, it is
essential that you are accurate and honest about your blood pressure and that it
was taken within the last 6 months. When used improperly, these medications can
cause serious harm or even death. If you haven’t had your blood pressure taken
within the last 6 months, you can get a free blood pressure range at most retail
pharmacies or at a clinic.

Why is there no cure for hair loss?

WHY IS THERE NO CURE FOR HAIR LOSS?



There is currently no cure because hair loss is part of a complex interconnected
system in the body that is not completely understood. We understand that
hormones like dihydrotestosterone (DHT) play a major role in hair loss but it’s
not as simple as tweaking a person’s hormones to achieve a full head of hair.

The most common treatment for hair loss, minoxidil, was an accidental innovation
in the field of hair loss treatment. While discovering the cure for hair loss
would be exciting news for many, for now, we have to work with the available
treatments, which can still be very effective at keeping hair loss at bay.
However, with both, the results only last as long as the treatment is being
used. 

Do you prescribe Ativan?

DO YOU PRESCRIBE ATIVAN?



No, Felix practitioners cannot prescribe controlled medications like Ativan. We
suggest you speak with a general practitioner, or psychiatrist about this
medication.


Why do I need to get lab testing?

WHY DO I NEED TO GET LAB TESTING?



Our healthcare practitioners need to get a full picture of your health in order
to determine if treatment may be right for you. This includes lab testing in
addition to our online visit. 

How long does it take PrEP to work?

HOW LONG DOES IT TAKE PREP TO WORK?



Protection for receptive anal sex begins seven days after taking daily PrEP. For
the first week, please use barrier protection (like condoms). For vaginal sex or
drug usage, please wait 21 days for maximum protection.

‍


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