kepner-tregoe.com Open in urlscan Pro
208.112.82.90  Public Scan

Form analysis
2 forms found in the DOM

<form class="result-search-form">
  <div class="asp_w_container">
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        <div class="proinput">
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        <div class="promagnifier" tabindex="0">
          <div class="asp_text_button hiddend"> Search </div>
          <div class="innericon">
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          <div class="asp_clear"></div>
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      <div class="asp_hidden_data" style="display:none !important;">
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          <div class="asp_item_inner">
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    <div id="__original__ajaxsearchprores1_1" class="asp_w asp_r asp_r_1 asp_r_1_1 vertical ajaxsearchpro wpdreams_asp_sc wpdreams_asp_sc-1" data-id="1" data-instance="1">
      <div class="results">
        <div class="resdrg">
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      <div class="asp_res_loader hiddend">
        <div class="asp_loader">
          <div class="asp_loader-inner asp_simple-circle">
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    <div id="__original__ajaxsearchprosettings1_1" class="asp_w asp_ss asp_s asp_s_1 asp_s_1_1 wpdreams_asp_sc wpdreams_asp_sc-1 ajaxsearchpro searchsettings" data-id="1" data-instance="1">
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      <fieldset class="asp_filter_generic asp_filter_id_1 asp_filter_n_0 hiddend">
        <legend>Generic filters</legend>
        <div class="asp_option hiddend" aria-hidden="true">
          <div class="asp_option_inner">
            <input type="checkbox" value="exact" id="__original__set_exact1_1" name="asp_gen[]">
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        <div class="asp_option hiddend" aria-hidden="true">
          <div class="asp_option_inner">
            <input type="checkbox" value="title" id="__original__set_title1_1" data-origvalue="1" name="asp_gen[]" checked="checked">
            <label for="set_title1_1"> Hidden label </label>
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        <div class="asp_option hiddend" aria-hidden="true">
          <div class="asp_option_inner">
            <input type="checkbox" value="content" id="__original__set_content1_1" data-origvalue="1" name="asp_gen[]" checked="checked">
            <label for="set_content1_1"> Hidden label </label>
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        <div class="asp_option hiddend" aria-hidden="true">
          <div class="asp_option_inner">
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</form>

Name: options —

<form name="options" class="asp-fss-flex" autocomplete="off">
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Text Content

 * Industries
   
   INDUSTRIES
   
    * Automotive
    * Consumer Products
    * Financial Services
    * Food & Beverage
    * IT & Communications
    * Power & Utilities
    * Semiconductors
    * Metals & Mining
    * Pharmaceutical
    * Construction
    * Medical Devices
    * Paper & Packaging
    * Chemical
    * Oil & Gas
    * Aerospace & Defense
   
   AUTOMOTIVE
   
   The global Automotive Industry is unique in its historic influence on modern
   society. Ranging from massive assembly plants to small start-up high-tech
   suppliers, and from long-term supply chain partners to hometown car dealers,
   the industry faces unusually wide ranging operational and financial
   challenges. Few industries are more symbolic of the transformational era in
   which we live. Every aspect of the automotive industry is under review to
   determine the landscape of personal mobility in the years to come.
   
   
   
   CONSUMER PRODUCTS
   
   Consumer Products companies face an array of challenges as they race to serve
   an ever more demanding consumer base in a diverse and global landscape. As
   labor shortages, supply chain disruptions and economic uncertainty return to
   “normal,” scrutiny of company values as well as environmental and societal
   impacts continue to grow. Consumer products companies are facing crossroad
   decisions around capital expenditure, product development, digitized
   manufacturing, regulatory issues, sustainability and many more critical
   challenges that will define the next generation of leaders and losers.
   
   
   
   FINANCIAL SERVICES
   
   Financial Services is currently witnessing an acceleration in the evolution
   of technology which represents both a risk and an opportunity to every
   player. This tidal wave of advancement is completely restructuring the
   landscape of the industry and enabling agile companies to create new products
   and better serve both traditional and new customers. Firms face unrelenting
   pressure to boost productivity through the digitization of both business
   processes and their shifting workforces. Operating within a tightly regulated
   environment, financial services firms in every sector face stiff competition
   and growing pressure to adapt and change.
   
   
   
   FOOD & BEVERAGE
   
   The Food and Beverage industry continues to seek dynamic new ways to
   innovate, maximize profits and build market share within a highly competitive
   landscape. Pandemic-related supply chain challenges, health risks, and
   stay-at-home orders disrupted the industry and laid bare both its critical
   role in our highly interconnected world and the fluidity of consumer-driven
   demands.
   
   
   
   IT & COMMUNICATIONS
   
   Information and Communication Technology impacts every industry and person.
   It is currently reshaping the future through new networks and devices,
   advances in AI, new communications platforms, and massive increases in data
   collection--all within a 24/7 world of instant access to anything, anywhere,
   at any time.
   
   
   
   POWER & UTILITIES
   
   The Power and Utilities Industry faces a politicized and rapidly changing
   regulatory landscape as it evolves with decarbonization, new digital
   technologies, alternative energy opportunities and many more evolving
   challenges. The road to a cleaner future is underway but risks are high and
   continuously accelerating change is assured.
   
   
   
   SEMICONDUCTORS
   
   The Semiconductor industry is unique in that the products are at the heart of
   every type of electronics, and they play a key role in virtually every other
   industry. The industry landscape is ever-changing and the value generation of
   innovation within it, is huge and volatile.
   
   
   
   METALS & MINING
   
   As the global economy struggles to meet the ongoing challenges including
   decarbonization and digitalization, Metals and Mining are on the forefront of
   change. In key global markets the metals and mining industry defines economic
   success, and its ability to thrive is critical to the region.
   
   
   
   PHARMACEUTICAL
   
   Certainly, the covid pandemic was an historic moment when the Pharmaceutical
   industry secured a preeminent place in global headlines. Disruption,
   restructuring, and transformation continue to be foundations of the
   industry’s future. Acceleration in the way vaccines are developed and
   delivered, increasing digitalization of manufacturing systems, AI, precision
   medicines, new cures, new demographic trends having access to medicine, and
   countless other issues are both risks and opportunities. While change is
   nothing new to an industry driven by R&D, change on this magnitude is complex
   to absorb within a highly regulated landscape, and the need for structured
   analytical processes has never been greater.
   
   
   
   CONSTRUCTION
   
   The Construction Industry is uniquely complex and dynamic—constantly
   addressing disruptions from a myriad of sources including labor, supply
   chain, resource scarcity, climate and weather issues, ongoing digitization,
   and many more complex challenges. Despite low financial interest rates and
   mounting economic recovery, change and disruption are constant obstacles to
   industry growth and development.
   
   
   
   MEDICAL DEVICES
   
   Growth and innovation are driving the Medical Device industry into becoming
   an increasingly global and competitive marketplace. Digitalization in
   manufacturing, new relationships through outsourcing, mergers, acquisitions,
   expanded geographic markets, and increased regulatory scrutiny add complexity
   to the way forward.
   
   
   
   PAPER & PACKAGING
   
   Packaging is a vital global industry which is poised for continued growth
   through integrated and synchronized supply chains, and a focus on the
   environment enables market leaders to gain a competitive advantage. The
   industry faces new technological challenges, demographic changes, and
   resource concerns, and there is a growing emphasis on accelerating
   transformation in preparing for the way forward.
   
   
   
   CHEMICAL
   
   The Chemical Industry is operating within a landscape of uncertainty—not only
   from pandemic-related disruption but also from the opposing forces that are
   battering the industry. Environmental issues, ineffective plastics recycling,
   climate change and decarbonization threaten industry growth yet the need for
   lightweight materials in automotive production, and the demand from rising
   economies in the East accelerate prospects for increased opportunities.
   Thriving in today’s changing and contradictory landscape is difficult and
   perplexing.
   
   
   
   OIL & GAS
   
   As government, investor and corporate actions escalate efforts to fight
   climate change with decarbonization, the Oil and Gas industry is pushing
   forward with rapid and comprehensive transformation measures, while
   simultaneously facing the challenge of digitized production, uncertain
   demand, and new forms of competition. In addition, an increasingly demanding
   customer base, and a dynamically evolving digital environment have
   accelerated industry efforts to adapt and thrive.
   
   
   
   AEROSPACE & DEFENSE
   
   The highly regulated Aerospace industry is driven by the highest levels of
   quality and reliability based on concerns for the safety of crew and
   passengers. Sustainable zero-defect quality is essential and costly. As
   passengers return to frequent travel schedules, and airlines upgrade their
   fleets, commercial aviation will grow substantially in the decade to come.
   Few industries have a greater visibility in demands for environmental and
   technical innovation within a landscape of safety and control.
   
   
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   SERVICE AREAS
   
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   CONSULTING SOLUTIONS
   
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    * Problem Management
    * Technical Support
    * Diagnostic Assessment
    * ServiceNow Integration
   
   CONSULTING SOLUTIONS
   
    * Organization Development
    * Leadership Fundamentals
    * Performance Coaching
    * Decision Expertise
    * Issue Resolution
    * Team Development
   
   
   
   FEATURED
   
    * Targeted Performance Improvement
    * Facilitation Services
    * Frontline for Operations
    * Playbook Development
    * Causelink®-Cause & Effect Charting Software
   
   
   
   FEATURED
   
    * Playbook Development
    * Frontline for ITSM & Tech Support
    * KT Coach
    * Causelink®-Cause & Effect Charting Software
   
   
   
   FEATURED
   
    * Diagnostic Assessment
    * Playbook Development
    * Troubleshooting Simulation
    * Causelink®-Cause & Effect Charting Software
   
   
   
   
 * Capability Development
   
   KT WORKSHOPS
   
    * For Individuals
    * For Groups and Teams
   
   KT'S BADGE PROGRAM
   
    * About Badges
   
   Verify a badge
   
   PUBLIC WORKSHOPS DELIVERED IN CLASSROOMS AND VIRTUALLY
   
   Kepner-Tregoe workshops are held in many major cities throughout the world
   and are open for enrollment with the option to attend a public or a virtual
   class at a time that suits your schedule. You will learn KT concepts and
   practice realistic case studies with peers from many different industries.
   Also offered is self-paced eLearning for introduction courses or to reinforce
   past learning.
   
   
   
   WORKSHOPS DELIVERED ON-SITE AT YOUR COMPANY
   
   Bring training directly to your team. Training can be delivered on site at
   your company at the time and location of your choice. Classes include
   realistic examples, extensive case studies, application on real issues, and
   one-on-one coaching led by a highly trained KT facilitator. Learning can be
   tailored to address real issues and opportunities your company is facing
   right now. All classes come with the option to be delivered virtually.
   
   
   
   DIGITAL CREDENTIALS TO IDENTIFY ACHIEVEMENT
   
   Our programs provide recognition of skills and achievements through secure
   and verifiable digital credentials. Kepner-Tregoe badges and certifications
   are awarded to professionals who have successfully fulfilled the requirements
   of our programs.
   
   
 * Resources
   
   RESOURCES
   
    * Blog
    * Events
    * White Papers
    * Client Success Stories
    * Video Library
    * Apps & Software
   
   FEATURED
   
   
   THE FIVE CATALYSTS OF IMPLEMENTATION SUCCESS
   
   Based on years of working with clients to ensure the success of training and
   human capital improvement programs, we have identified five principles that
   serve as important catalysts for change.
   
   Read More
   
   
   FEATURED
   
   
   WEBINAR: EFFECTIVE PROBLEM SOLVING FOR GMP ENVIRONMENTS IN THE DIGITAL AGE
   
   
   
   Become 20% faster: Powerful building bricks for effective problem solving.
   Join us for a live webinar on Thursday 17 March.
   
   
   
   Read More
   
   
   FEATURED
   
   
   7 WAYS TO ENSURE TRAINING RESULTS TRANSLATE TO BUSINESS PERFORMANCE
   
   Training is about improving individual and team performances, and in turn
   influencing the overall performance of your organization. The organizations
   that approach training as a learning journey rather than a one-time event
   enable employees, and hence their companies to stay relevant in the rapidly
   transforming landscape.
   
   Read More
   
   
   FEATURED
   
   
   CUSTOMER OBSESSED: MICROSOFT CUSTOMER SERVICE & SUPPORT EMBRACES THE GOLD
   STANDARD IN PROBLEM SOLVING
   
   With 8 billion customer touches annually across assisted, virtual, and
   community support forums, CSS’s technical experts and customer service
   professionals solve problems for customers who use their products, services
   and devices which is translated into customer-driven improvements across
   Microsoft’s offerings.
   
   Read More
   
   
   FEATURED
   
   
   BUILDING BEYOND A PROBLEM SOLVING CULTURE
   
   Reaching for greatness in a today’s volatile business landscape offers up
   equal parts success and failure. The question is, where will you land?
   
   Read More
   
   
   FEATURED
   
   
   KT SOLVE
   
   KT Solve is a cloud-based digital tool to perform KT processes on-the-go.
   
   Read More
   
 * About KT
   
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   OTHER ESSENTIALS
   
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   INDUSTRIES
    * Automotive
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    * Construction
    * Medical Devices
    * Paper & Packaging
    * Chemical
    * Oil & Gas
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 * Consulting
 * Capability Development
   Capability Development
   
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 * Resources
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 * About KT
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EFFECTIVE ACTION BEGINS WITH CLEAR THINKING



The Kepner-Tregoe Excellence Awards Program KT Excellence Awards Program 3
categories, 12 awards Submissions accepted February 1st - February 28th Learn
more


WE ARE EXPERTS IN:

Consulting Solutions Capability Development


OUR EXPERIENCE - YOUR SUCCESS


THE FUTURE OF WORK IS A FLEXIBLE, ADAPTABLE, AND RESILIENT WORKFORCE

By focusing on employee concerns, companies can take specific measures to help
build resilience and value in today's new normal.

Read more


AGILITY IN DECISION MAKING PROTECTS YOUR ORGANIZATION

We work within an environment of rapid change that requires an agile, flexible
workforce. Within an organization, a shared process for decision making
clarifies how a good decision is made and how to go about doing it. It can
support simple, day-to-day decisions and can be scaled up to consider a wide
array of objectives and involve input from many people.

Read more


DON'T WAIT TO PLAN YOUR MAJOR INCIDENT RESPONSE

In organizations that rely heavily on IT systems, major incidents don’t occur
too often but when they do, a rapid, planned response is critical. For major
incidents, the cost of the impact far exceeds the cost of resolution, and the
key success factors are response time and the quality of the response to the
issue.

Read more


IMPROVE HIRING SUCCESS WITH KEPNER-TREGOE DECISION MAKING

A structured decision making process is a standard hiring procedure in many
organizations. That’s not to minimize the value of an analytic approach to all
kinds of decisions. But personnel decisions are a big commitment with their own
set of challenges. Here’s how an analytic approach can be used to improve
hiring.

Read more


OUR EXPERTISE


CONSULTING

Consulting services from Kepner-Tregoe help improve efficiency, streamline
operations, increase customer satisfaction and improve collaboration.





Get help now


CAPABILITY DEVELOPMENT

KT methodology empowers individuals to show unprecedented improvements in
productivity, increased efficiency, and greater customer satisfaction.





Get help now



CONSULTING

Consulting services from Kepner-Tregoe help improve efficiency, streamline
operations, increase customer satisfaction and improve collaboration.

Get help now


CAPABILITY DEVELOPMENT

KT methodology empowers individuals to show unprecedented improvements in
productivity, increased efficiency, and greater customer satisfaction.

Get help now


OUR CONSULTING TOOLS


DIAGNOSTIC ASSESSMENT


 * Identify areas for performance improvement
 * Define baseline metrics for improvement measurement
 * Focus limited resources on critical opportunities
 * Develop the implementation plan for maximum ROI

Learn more


PLAYBOOK DEVELOPMENT


 * Team interviews for strategy review or creation
 * Review process needs and workflow structures
 * Integrate current practices with new frameworks

Learn more


FACILITATION SERVICES


 * Understand and clarify issues to be addressed
 * Data gathering from the targeted sources identified
 * Test & verify possible causes, next steps

Learn more



OUR BEST CAPABILITY DEVELOPMENT SOLUTIONS

01


FOR GROUPS/TEAMS

Bring training directly to your team. Training can be delivered on site at your
company at the time and location of your choice. Classes include realistic
examples, extensive case studies, application on real issues, and one-on-one
coaching led by a highly-trained KT facilitator. Learning can be tailored to
address real issues and opportunities your company is facing right now. All
classes come with the option of being delivered virtually.





02


FOR INDIVIDUALS

Kepner-Tregoe workshops are held in most major cities throughout the world and
are open for enrollment with the option to attend a public or a virtual class at
a time that suits your schedule. You will learn KT concepts and practice
realistic case studies with peers from many different industries. Also offered
is self-paced eLearning for introduction courses or to reinforce past learning.





03


SELF-PACED

Learners study at their own pace and according to their personal schedules. This
means more convenience and less disruption. Designed with a dynamic mix of media
to maximize engagement and learning retention. Includes learning materials and a
knowledge assessment at the end of each course.





All solutions


CLIENT SUCCESS STORIES

CHALLENGES

Microsoft asked Kepner-Tregoe to help implement KT’s suite of rational processes
to enable their engineers and advocates to successfully sort, clarify and
prioritize issues, find the root cause of customer problems with accuracy and
speed, make decisions on best next steps and minimize future customer concerns.

3.3%

improvement in customer satisfaction

27min

per case - average reduction of total time per incident

RESULTS

To measure the impact of the KT training and support project for CSS customers,
key metrics were recorded 12 weeks before the workshops and 12 weeks after.
Results of total improvements during the first year:

1 day

per case - average reduction of total Days-to-Solve

Read full case study

CHALLENGES

At Yanfeng Automotive Interiors, an intensely competitive business environment
challenges employees every day to deliver superior products for the world’s
leading automotive manufacturers. Automotive interiors, components and systems
must be manufactured to exacting standards to ensure safety and durability. The
quality of the manufacturing process is critical.

3000%

ROI generated

$10K

Generated per project

RESULTS

Yanfeng Automotive was referred to Kepner-Tregoe’s Problem Solving & Decision
Making (PSDM) program. As of October 2017, 85 of the 130+ Yanfeng personnel who
had completed the PSDM course during the year had submitted their projects and
had been certified. Over 130 tracked-and-closed projects had generated a
per-project average of $10,000.



Read full case study

CHALLENGES

Incidents were becoming more complex, increasing the probability and risk of
major outages. The geographically disbursed team of Subject Matter Experts
(SMEs) required a high degree of coordination during the incident handling
process

74%

Reduction in Mean-Time-to-Restore

77%

Reduction in Variation

RESULTS

After four months, Mean-Time-to-Restore had been reduced dramatically (74%)
while variance in the time it took to resolve an incident had also been reduced
significantly (77%).



Read full case study

All Stories


MEET OUR EXPERTS

North America
Europe
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All regions
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 * Europe
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Debra Wooldridge
 * Business Solutions Senior Consultant

Shane Chagpar
 * Business Solutions Senior Consultant

Ingrid Dueck
 * Head of Delivery - North America

Sam Bernstine
 * Business Solutions Senior Consultant

Leo Jolly
 * Business Solutions Senior Consultant



Andrew Vermes
 * Business Solutions Senior Consultant

Tim Roberts
 * Business Solutions Senior Consultant

Matthieu Coupeau
 * Business Solutions Senior Consultant

Erika Ratcliffe
 * Business Solutions Senior Consultant

Burkhardt Prigge
 * Business Solutions Senior Consultant



Jeng Yi Choong
 * Business Solutions Senior Consultant

Siew Wah Yong
 * Business Solutions Senior Consultant

Alaric Tan
 * Business Solutions Senior Consultant

Xinchao Li
 * General Manager - China

Amelia Lim
 * Business Solutions Consultant



Takashi Uikusu
 * Business Solutions Senior Consultant

Masahiro Fushida
 * Business Solutions Consultant

Daisuke Aso
 * Business Solutions Consultant





NEWS & INSIGHTS

All resources
BLOG

The Five Catalysts of Implementation Success

Based on years of working with clients to ensure the success of training and
human capital improvement programs, we have identified five principles that
serve as important catalysts for change.



WHITE PAPERS
 * 7 Ways To Ensure Training Results Translate to Business Performance
 * What’s Missing From Your Asset Performance Management Strategy?

EVENTS
 * Learning Path Series: The challenge of learning in times of remote work


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INDUSTRIES INDUSTRIES

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