neo4j.com Open in urlscan Pro
2600:9000:225e:6600:6:ae26:4c0:93a1  Public Scan

Submitted URL: https://message.neo4j.com/NzEwLVJSQy0zMzUAAAGF5ZYR3WhcNZ_WUZsmoGcuRDQsfxlTLsQ1mCVWLQhRhOhvn_GPBuUwxnJx60TWP13tTIqntPc=
Effective URL: https://neo4j.com/privacy-policy/?ref=email-&utm_source=footer&utm_medium=email&mkt_tok=NzEwLVJSQy0zMzUAAAGF5ZYR3d...
Submission: On July 30 via api from CH — Scanned from DE

Form analysis 2 forms found in the DOM

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PRIVACY POLICY




LEGAL NOTICES

Terms California Privacy Rights Privacy Policy Trademark Policy Modern Slavery
Statement
Thank you for visiting this Internet web site at neo4j.com, neo4j.org, neo4j.io,
arrows.app, graphconnect.com, graphdatabases.com, and opencypher.org (and
subdomains thereof) (each a “Site”) offered by Neo4j, Inc., Neo4j Sweden AB ,
Neo4j Germany GmbH and Neo4j UK Limited (collectively “Neo4j”). Neo4j Sweden AB,
Neo4j Germany GmbH and Neo4j UK Limited are personal data controllers for the
processing of your personal data, under UK and European data protection
legislation.Our Data Protection Officer can be reached at: dponeo4j@neo4j.com.
In this privacy policy, the term “personal data” has the meaning as defined in
applicable law, including, European Data Protection legislation and the
California Consumer Privacy Act (CCPA).  California Consumers should visit our
California Privacy Rights page for relevant information. Neo4j complies with the
EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks,
as set forth by the U.S. Department of Commerce regarding the collection, use,
and retention of personal information transferred from the European Union or
Switzerland to the United States. Neo4j has certified to the Department of
Commerce that it adheres to the Privacy Shield Principles. If there is any
conflict between the terms in this privacy policy and the Privacy Shield
Principles, the Privacy Shield Principles shall govern. To learn more about the
Privacy Shield program, and to view our certification, please visit
https://www.privacyshield.gov/. [The Federal Trade Commission has jurisdiction
over Neo4j’s compliance with the Privacy Shield.] This Privacy Policy describes
our policies for Neo4j’s collection, use and disclosure of personal data about
users of our Site(s) (including use of services made available via our Site(s))
and users of Neo4j software and services. We offer self-managed software (such
as Neo4j Desktop) as well as hosted services (such as Neo4j Aura). We refer to
our hosted services as “Neo4j Cloud Products.” We refer to self-managed
software, our support and consulting services and our Neo4j Cloud Products,
collectively, as “Products.”

INFORMATION COLLECTION AND USE

We collect personal data from you when you visit our Site(s). However, to use
some of the services and functionality of the Site and Products, you may be
required to register for an account or fill out a form to provide us with
certain personal data such as an email address that can be used to contact or
identify you. For example, when you fill out a contact me or registration form
to use the Neo4j software, Neo4j Desktop, Neo4j Browser, Neo4j Operations
Manager or Neo4j Aura or when you register for a webinar or an event or download
white papers. We collect the following personal data and use your personal data
to:
 * Communicate with You and Tell You About Neo4j Products and related events
   When you register for an account or otherwise contact us with questions or
   comments or submit a proposed talk, we will collect personal data such as
   your name, e-mail address, company name, job title and/or function and any
   other contact or personal data that you voluntarily transmit with your
   communications to us. We also may collect personal data about you that you
   elect to upload to the Site when you use our Site and services.
 * Provide, Improve and Facilitate the Delivery of Neo4j Products When you
   download or use Products we may collect information about your usage of our
   Products, such as, product edition, version downloaded, system type and IP
   address, UI feature use, success/fail of a query, RAM utilization, CPU usage
   and database instance identifier/usage. Some of this information may be
   personal data. You may opt-out of our collection of certain personal data as
   set forth in the Choice section below. If you use the community edition of
   our Products, we collect this information in aggregated form only.
 * Respond to your Comments or Questions or Provide information Requested by You
   We offer online communities and messaging through our website services and
   other platforms where users can share their experiences. When you choose to
   participate in these communications, we collect personal data and business
   information. If you elect to post a comment otherwise make personal data
   publicly available on our Site, such as in a comment to one of our blogs,
   other users of the Site will be able to view such comment and/or your
   personal data.
 * Use our Support Services For customer support, you will be required to
   register for an account with your name, email address, company name, username
   and password. In addition, in connection with troubleshooting an issue, we
   may need to access personal data that you have used in connection with
   queries to our Products. If you use our Products, we will collect the
   information that you voluntarily include in your queries, including, personal
   data and business information that you may specify in your query; provided
   that we will not store such personal data in queries to the Neo4j Cloud
   Product if you parameterize your queries. Although your data will be hosted
   by our hosting providers when you use the Neo4j Cloud Product, your data is
   encrypted and we will not be able to readily access the personal data that
   you elect to upload to the Neo4j Cloud Product, unless you provide us with
   the password to your Neo4j Cloud database so we can provide you with support.
 * Better understand how the Site is used We collect information about how you
   use our Site(s) . This information includes your IP address, your Site
   history and other information, such as your browser type. We use this
   information to analyze Site traffic and administer and improve the Site,
   track users’ movement, and gather broad demographic information for aggregate
   use.

Neo4j processes the personal data for the following purposes, based on the
following legal grounds:

Purpose of the processing Legal basis for the processing Communicate with you
and tell you about Neo4j Products and related events Pursue legitimate interests
Provide, improve and facilitate the delivery of Neo4j Products that you request
Fulfill contractual obligations, or if you represent a legal entity, to pursue
our legitimate interests Respond to your comments or questions or provide
information requested by you Fulfill contractual obligations Improve the content
and general administration of the Site and our services Pursue legitimate
interests Provide our support services Fulfill contractual obligations Better
understand how the Site is used Pursue legitimate interests

Neo4j’s legitimate interests are: (a) providing Products and other services to
business customers; (b) sending marketing communications; and (c) maintaining,
improving and administering our Products and our Site(s).

OPTING-OUT OF COMMUNICATION FROM NEO4J

You have the ability to “opt-out” or unsubscribe from continuing to receive any
Neo4j marketing communications via email at any time. Neo4j also provides
opt-out information in all marketing communications via an “unsubscribe” link in
communication emails, which directly unsubscribes you from any further
communication from Neo4j.

CHILDREN’S PRIVACY

Neo4j recognizes the privacy interests of children and we encourage parents and
guardians to take an active role in their children’s online activities and
interests. Our Site(s) and Products are not intended for children under the age
of 16. Neo4j does not target its Site(s) or Products to children under 16. Neo4j
does not knowingly collect personal data from children under the age of 16.

COOKIES AND TRACKING DATA

We may use small text files called cookies and other tracking mechanisms to
improve your experience with our Site(s) and our Products. We use both session
ID cookies and persistent cookies on our Site. A session ID cookie expires when
you close your browser. A persistent cookie remains on your hard drive for an
extended period of time. To learn more about the cookies and other tracking
mechanisms that we use, please see our http://neo4j.com/privacy-policy/cookies/.

DISCLOSURE

We may provide your personal data to our third party service providers for their
use in providing services to us. For example, your personal data may be shared
with Google Cloud Platform in connection with Google Cloud Platform’s hosting
and support of our Neo4j Cloud Products. Additionally, we may use a third party
payment processor to process your payments. In connection with the processing of
such payments, we do not retain any personal data or any financial information
such as credit card numbers. Rather, all such information is provided directly
to our third party processors. Unless we give you the choice to opt-out and you
do not exercise your opt-out right, Neo4j’s service providers do not have any
right to use personal data we share with them beyond what is necessary to assist
us or for a purpose incompatible with the purpose for which it was originally
collected or subsequently authorized by you. We will not otherwise disclose your
personal data to a third party unless set forth below or unless you have
provided us with affirmative or explicit (opt in) consent. We generally do not
share any personal data gathered on our Site(s) or from our Products with third
parties for their own direct marketing purposes. Please note, however, that your
registration information for a particular event may be provided to co-presenters
or co-sponsors for that event. Unless you opt-out at the time of registering for
the event, those sponsors may use your personal data for their own marketing
purposes. Their privacy policies may differ from this one. For example, we use
Eventbrite to register you for certain events and Eventbrite’s privacy policy
will govern their use of your personal data. In addition, we may share your
information with our partners, such as distributors and resellers, and to other
business partners, to fulfil product and information requests, to effectively
deliver unified support, to you with information about our Products, and for
event purposes. We use Auth0 for certain authentication services in the
Products. Any information that you save in our Auth0 enabled services will be
hosted by our service provider Firebase. Firebase’s use of your information is
subject to Firebase’s policies at
https://www.firebase.com/terms/privacy-policy.html. We will also disclose your
personal data (a) if we are required to do so by law, regulation or other
government authority or otherwise in cooperation with an ongoing investigation
of a governmental authority, (b) to enforce the terms of service or subscription
agreement(s) for our Site(s) or Products or to otherwise protect our rights or
(c) to protect the safety of users of our Site(s) or Products. We may transfer
your personal data to a successor entity upon a merger, consolidation or other
corporate reorganization in which Neo4j participates or to a purchaser or
acquirer of all or substantially all of Neo4j’s assets to which this Site
relates.

LINKS TO THIRD PARTY SITES

The Site may provide links to other Web sites or resources over which Neo4j does
not have control (“External Web Sites”). For example, our pages at Slack, Google
Groups, and Stackoverflow are External Web Sites. Such links do not constitute
an endorsement by Neo4j of those External Web Sites. You acknowledge that Neo4j
is providing these links to you only as a convenience, and further agree that
Neo4j is not responsible for the content of such External Web Sites. Your use of
External Web Sites is subject to the terms of use and privacy policies located
on the linked to External Web Sites.

SOCIAL PLUGINS ON OUR SITE

We may use social plugins on our Site and may include icons that allow you to
interact with third party social networks such as LinkedIn, Twitter and
Facebook. For example, you may “like” us or a book on Facebook or follow us or
Tweet about us on Twitter. If you use our Neo4j Browser Sync, Neo4j Cloud and
Neo4j Sandbox services, you will be required to login using your GitHub,
LinkedIn, Twitter and/or Google credentials. The third party social plugin may
set a cookie when your browser creates a connection to the servers of such
social networks and the plugin may transmit your data to the social networks.
Additionally, there may be places where we offer the ability for Neo4j
applications to connect with third party social networks, such as Twitter or
Facebook. We will collect certain data that the third party social networks
provide to us and we will only use that data to provide the application for your
use. Your use of these social plugins is subject to the privacy policies of the
third party social networks.

RETAINING YOUR PERSONAL DATA

We keep your personal data for as long as we need it for the purposes for which
it was collected. Where we keep your data for purposes beyond those of our
contractual fulfilment, we keep the data only as long as necessary and/or
mandated by law for the respective purpose. When we decide how long we will keep
your information we consider the amount, nature, and sensitivity of the personal
data, the potential risk of harm from unauthorized use or disclosure, why we
need it, and any relevant legal requirements. We may anonymize your personal
data (so that it can no longer be associated with you) for research or
statistical purposes, in which case we may retain and use this information
indefinitely.

SECURITY

We employ technical and organizational measures, consistent with industry
practice, which are reasonably designed to help protect your personal data from
loss, unauthorized access, disclosure, alteration or destruction. These measures
may include encryption, secure socket layer and other security measures to help
prevent unauthorized access to your personal data. The security of the Neo4j
Browser Sync service is provided by our cloud hosting provider, Firebase and you
can read more about Firebase’s security policies
at https://www.firebase.com/terms/privacy-policy.html.

YOUR RIGHTS REGARDING PERSONAL DATA CONCERNING YOU

You have the following rights with regard to our processing of your personal
data: (i) to receive confirmation whether your personal data is being processed
by us, to receive information about the processing and to access your personal
data, and to obtain a copy of your personal data; (ii) to object to our
processing of your personal data; (iii) to have personal data concerning you
deleted, and to have incorrect data about you corrected, and to restrict the
processing of data concerning you; (iv) to data portability, meaning that you in
certain cases have a right to receive personal data concerning you in a commonly
used format, or to have it transmitted to another personal data controller in
accordance with your specification; and (v) to not be subject to a decision
based only on automatic processing. Please note that the exercise of these
rights is not absolute, and that for some rights certain criteria must be at
hand for the right to be exercised, or that certain exceptions might be
applicable. In compliance with the Privacy Shield Principles, Neo4j commits to
resolve complaints about our collection or use of your personal information.
European Union or Swiss individuals with inquiries or complaints regarding our
Privacy Shield policy should first contact Neo4j at:
https://preferences.neo4j.com/privacy. If your complaint is not resolved through
these channels, under limited circumstances, a binding arbitration option may be
available before a Privacy Shield Panel. Neo4j has further committed to
cooperate with the panel established by the EU data protection authorities
(DPAs) and the Swiss Federal Data Protection and Information Commissioner
(FDPIC) with regard to unresolved Privacy Shield complaints concerning human
resources data transferred from the EU and Switzerland in the context of the
employment relationship. In cases of onward transfer to third parties of data of
EU individuals received pursuant to the EU-U.S. Privacy Shield and the
Swiss-U.S. Privacy Shield, Neo4j is potentially liable. Neo4j provides you with
the ability to review and update the registration information that you provide
to us by contacting us at https://preferences.neo4j.com/privacy.

EXERCISE YOUR RIGHTS; QUESTIONS

If you wish to exercise your rights described above or if you have any questions
regarding this Privacy Policy please visit
https://preferences.neo4j.com/privacy.

NOTICE TO USERS OUTSIDE OF THE UNITED STATES OF AMERICA (TRANSFERS)

Any information you enter on this Site or that we collect through our Products
may be transferred outside of the country in which you are located and to
another country, such as the United States of America, which does not offer an
equivalent level of protection to that required in other countries, such as the
European Union. In particular, you are advised that the United States of America
uses a sectoral model of privacy protection that relies on a mix of legislation,
governmental regulation, and self-regulation. The European Union’s General Data
Protection Regulation (“GDPR”) allows for transfer of personal data from the
European Union to a third country in certain situations. By agreeing to the
Terms of Use and this Privacy Policy, you agree and consent to the transfer of
all such information to the United States of America which may not offer an
equivalent level of protection to that required in other countries, particularly
the European Union, and to the processing of that information by Neo4j on
servers located in the United States of America as described in this Privacy
Policy. Additionally, transfers of personal data from the European Union to the
United States of America are made using the EU Commission’s Standard Contractual
Clauses (Decision 2004/915/EC) in accordance with applicable law. Please contact
us for more information about this, or if you want to obtain a copy of the Data
Processing Agreement between our European entities and our United States entity
and/or a copy of the Standard Contractual Clauses used.

COMPLAINT

If you have any complaints regarding our processing of your personal data, you
may file a complaint to the competent data protection authority. You can find
out more about the local data protection authorities under the following link
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

PRIVACY POLICY UPDATES

Neo4j may update this Privacy Policy from time to time. If so, Neo4j will post
our updated Privacy Policy on our Site(s) or on an administrative or notice page
of our Product(s), as applicable, along with notice that the Privacy Policy has
been changed. Neo4j may also send registered users of the Site(s) or Products
e-mail notifications notifying such users of any material changes to the Privacy
Policy. Neo4j encourages you to review this Privacy Policy regularly for any
changes. Your continued use of this Site and/or continued provision of personal
data to us will be subject to the terms of the then-current Privacy Policy. This
Privacy Policy was last updated: May 19, 2022.

CONTACT INFORMATION FOR EUROPEAN COMPANIES

Neo4j Sweden AB: Nordenskiöldsgatan 24, 211 19 Malmö, Sweden Neo4j UK Limited:
Second Floor, Union House, 182 – 194 Union St, London SE1 0LH, United Kingdom
Neo4j Germany GmbH: ℅ Work Republic, Viktualienmarkt 8, 80331 Munchen, Germany

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 * France: +33 (0) 1 73 23 56 07


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