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Submitted URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGK1QKTD9lOkIDJnAmW3LGhju2J9RLROJmelc4dY_dnk_cj_b38shUllL6xZgqzT5tZxKca1aA=
Effective URL: https://events.intercom.com/events/details/intercom-community-webinars-presents-2023-service-quality-benchmark-report/?code=...
Submission: On March 31 via api from IE — Scanned from DE

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POST 

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2023 SERVICE QUALITY BENCHMARK REPORT

WEBINARS

Wed, Apr 12, 4:00 PM (GMT)



Virtuell event
 * 
 * 
 * 
 * 
 * 


JETZT FÜR DIESE VERANSTALTUNG ZUSAGEN!

Register
Virtuell
Registrierung endet 12. Apr. 2023Zusage


JOIN US FOR THE 2023 SERVICE QUALITY BENCHMARK REPORT WEBINAR!

We teamed up with Klaus, Aircall, and Support Driven to survey customer service
leaders on their key metrics, how they maintain support quality, and where
they’re investing in 2023. Over 4,000 customer service professionals from 98
countries responded to the survey - and the data was compiled into the 2023
Service Quality Benchmark Report.

Join us on April 12 as leaders from Intercom, Klaus, Aircall, and Support Driven
discuss the results of the report and key takeaways.

You’ll learn:

 * Benchmark metrics for CSAT, IQS, FCR, CES, and more
 * Strategies customer service leaders are adopting in 2023
 * How new technologies and advancements in AI are being implemented
 * Specific methods teams use for improving quality assurance 
   
 * And more!




Can't attend live? No problem! Register anyway and we'll send you a link to the
recording. 


SPRECHER


DECLAN IVORY

Intercom

VP of Customer Support

See bio


MARTIN KÕIVA

Klaus

Founder & CEO

See bio


MACRINA SHERIDAN

Aircall

Director of Global Frontline Support

See bio


LIZZIE KEIPER

Support Driven

Director of Events

See bio





PARTNER


KLAUS




AIRCALL




SUPPORT DRIVEN





KONTAKT AUFNEHMEN



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