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The solution for

“I can't find that option”
⁠
Cohere lets you see what your customers are seeing and engage them with the
right context.
Sign up for free→
Get a demo

Trusted by hundreds of customer-obsessed teams

Featured in

Visually guide customers over phone or live chatCohere lets you see, draw on,
and cobrowse your customer’s screen without them needing to lift a finger.
It takes just one click – no more downloads, meeting links, or frustration.
Learn more→
Get a demo
Show customers by drawing on their screen – or sharing yours
Highlight where to click by drawing on the customer’s screen
Provide visibility into enrollment workflows by allowing agents to share their
screen with the customer
Take control with the customer’s permission
Scroll, click, and type on behalf of the customer – as if you were sitting right
next to them
Navigate workflows on external sites by requesting a full screenshare
Review and replay session recordings
Optionally record and replay past sessions
Help agents learn by reviewing previous resolutions
Mask out sensitive data so it’s never sent or saved
Help your agents save time and decrease abandonment
Resolve customer issues 41% fasterNo more asking for bug descriptions and
screenshots. Cohere lets you see your customer’s screen live, or even take over
their screen to guide the way – decreasing handle times and increasing
CSAT/NPS.See customer stories→
Cohere helps us support individuals who may not have a strong sense of how to
work with software by letting us guide, teach and troubleshoot at the same
time.Saydie Blanchet, Operations Manager
Boost first-contact resolutions by 47% Are you speaking with a prospect, and
don’t want them to lose interest? Cohere gives reps and agents instant
connectivity and 2-way screen sharing, creating more opportunities to drive
satisfaction and win more deals. Read case studies→
After we implemented Cohere, issues that previously took days to resolve with
back-and-forth email communication can now be rectified in a few moments.Nick
Head, Customer Success Lead
Control agent access to customer dataEnsure that agents have access to sensitive
customer data only when they need it – with the customer's explicit consent.
Improve compliance and reduce risk compared to admin panels and full account
access.Learn more→
Cohere’s data protection features give me confidence, because I know my team
isn’t inadvertently accessing information they shouldn’t.Natalie Mercuri, Head
of Ops
Companies that crush customer engagement with Cohere
Cohere is dead simple and lightning fast. It helps us cut through a lot of
wasted time with setting up a traditional screenshare, and makes our customers
more comfortable and confident, knowing that we’re right there with cutting-edge
support if needed. And the team provides friendly support, quick and helpful
service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into
customers who spend $1000s with us every year. Without a tool like this we were
losing customers, we would sometimes spend up to 30-60 minutes to solve issues
for users who weren’t tech-savvy. The instant that we got Cohere, everything
changed — now the customers just call us on the phone, we ask them to grant
permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install
it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of
walking clients through sharing their screen and undeniably reduced the learning
curve for customers trying our product for the first time. When we first send a
control request, customers are often surprised by the feature and how easy it
makes the product support experience. One client mentioned to me, "that's
amazing, you guys should sell that system". Cohere has saved us a tremendous
amount of time and solidified our brand as a forward-thinking, support-focused
technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it.
Previously, our onboarding would require painfully setting up a screenshare with
operators who have a difficult time using Zoom. Cohere made it as simple as
calling them on the phone, and viewing their screen on Cohere — no frustration
required. It’s totally changed customer support as well, since we skip the
back-and-forth Loom videos and just jump straight into a Cohere screen share to
solve the issue, which our customers love. Absolutely recommend this tool to
everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more
quickly and seamlessly than before. Customers have told us that they love our
ability to accurately guide them through their questions rather than having to
struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our
workflow by giving us the ability to see in real-time how users engage with
BlueReceipt. Our customers have expressed that they love having the ability to
simply call us and automatically get their problems solved. I’m excited to see
the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it
in every onboarding and support call; it’s a night and day improvement vs. zoom
screenshare. The team is also great — they are super responsive to feedback and
product questions.
Ben Stein
Co-founder, Keeper
Cohere is dead simple and lightning fast. It helps us cut through a lot of
wasted time with setting up a traditional screenshare, and makes our customers
more comfortable and confident, knowing that we’re right there with cutting-edge
support if needed. And the team provides friendly support, quick and helpful
service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into
customers who spend $1000s with us every year. Without a tool like this we were
losing customers, we would sometimes spend up to 30-60 minutes to solve issues
for users who weren’t tech-savvy. The instant that we got Cohere, everything
changed — now the customers just call us on the phone, we ask them to grant
permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install
it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of
walking clients through sharing their screen and undeniably reduced the learning
curve for customers trying our product for the first time. When we first send a
control request, customers are often surprised by the feature and how easy it
makes the product support experience. One client mentioned to me, "that's
amazing, you guys should sell that system". Cohere has saved us a tremendous
amount of time and solidified our brand as a forward-thinking, support-focused
technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it.
Previously, our onboarding would require painfully setting up a screenshare with
operators who have a difficult time using Zoom. Cohere made it as simple as
calling them on the phone, and viewing their screen on Cohere — no frustration
required. It’s totally changed customer support as well, since we skip the
back-and-forth Loom videos and just jump straight into a Cohere screen share to
solve the issue, which our customers love. Absolutely recommend this tool to
everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more
quickly and seamlessly than before. Customers have told us that they love our
ability to accurately guide them through their questions rather than having to
struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our
workflow by giving us the ability to see in real-time how users engage with
BlueReceipt. Our customers have expressed that they love having the ability to
simply call us and automatically get their problems solved. I’m excited to see
the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it
in every onboarding and support call; it’s a night and day improvement vs. zoom
screenshare. The team is also great — they are super responsive to feedback and
product questions.
Ben Stein
Co-founder, Keeper
Cohere is dead simple and lightning fast. It helps us cut through a lot of
wasted time with setting up a traditional screenshare, and makes our customers
more comfortable and confident, knowing that we’re right there with cutting-edge
support if needed. And the team provides friendly support, quick and helpful
service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into
customers who spend $1000s with us every year. Without a tool like this we were
losing customers, we would sometimes spend up to 30-60 minutes to solve issues
for users who weren’t tech-savvy. The instant that we got Cohere, everything
changed — now the customers just call us on the phone, we ask them to grant
permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install
it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of
walking clients through sharing their screen and undeniably reduced the learning
curve for customers trying our product for the first time. When we first send a
control request, customers are often surprised by the feature and how easy it
makes the product support experience. One client mentioned to me, "that's
amazing, you guys should sell that system". Cohere has saved us a tremendous
amount of time and solidified our brand as a forward-thinking, support-focused
technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it.
Previously, our onboarding would require painfully setting up a screenshare with
operators who have a difficult time using Zoom. Cohere made it as simple as
calling them on the phone, and viewing their screen on Cohere — no frustration
required. It’s totally changed customer support as well, since we skip the
back-and-forth Loom videos and just jump straight into a Cohere screen share to
solve the issue, which our customers love. Absolutely recommend this tool to
everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more
quickly and seamlessly than before. Customers have told us that they love our
ability to accurately guide them through their questions rather than having to
struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our
workflow by giving us the ability to see in real-time how users engage with
BlueReceipt. Our customers have expressed that they love having the ability to
simply call us and automatically get their problems solved. I’m excited to see
the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it
in every onboarding and support call; it’s a night and day improvement vs. zoom
screenshare. The team is also great — they are super responsive to feedback and
product questions.
Ben Stein
Co-founder, Keeper

See more customer love→
Tools to satisfy even the most demanding customers
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The security your CTO demandsWe take privacy (and your customers’ privacy)
seriously.
That’s why Cohere was built from the ground up to secure your most sensitive
data.Our security measures→
See what you need to see, and nothing else
Control what agents can see with complete granularity
Passwords and certain sensitive fields are automatically hidden
Any element can be blocked by adding a single attribute
Configurable permissions and logging
Cohere only shares the webpage by default – excluding personal notifications or
other applications
Users can revoke viewing permissions at any point
Full audit log visibility into agent actions
Compliant with global data protection and security frameworks
SOC 2 Type II
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Health Insurance Portability and Accountability Act (HIPAA)
Integrates with your existing tools
Cohere integrates seamlessly with your existing tools, so you can engage with
customers and get a comprehensive view of their digital experience from
anywhere.

Works with everything
Cohere works on all of your users' devices and with the latest web technologies,
regardless of language or framework.
React
Iframe
Canvas
Styled Components
Safari
CSSOM
Firefox
Emotion
Vue
Chrome
Shadow DOM
Edge
Angular
Ready to get started?
Create an account instantly, and supercharge how you help customers. Get started
on our free plan with no credit card required.
Sign up for free→
Get a demo
Find your plan
Simple, transparent pricing for startups to enterprises.
See pricing→
Set up Cohere
Get up and running in as little as 5 minutes.
See docs→
Caldera Labs Inc.
298 5th Avenue, 7th Floor
New York, NY 10001. USA
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