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PRIVACY POLICY




INTRODUCTION

At Ambition Group Ltd, we manage personal information in accordance with the
Privacy Act 1988 and Australian Privacy Principles. You can read our full policy
by clicking here. You can read parts of our full policy and obtain more
information by following the links. 

The other members of the Ambition Group Ltd are: Ambition Recruit Pty Ltd,
People with Ability Pty Ltd (trading as AccountAbility), Watermark Search
International Pty Ltd, Ambition Corporate Services Pty Ltd, and Contracting
Employment Services Pty Ltd. 

We only collect information that is reasonably necessary for the proper
performance of our activities or functions.

We do not collect personal information just because we think it could be useful
at some future stage if we have no present need for it. 

We may decline to collect unsolicited personal information from or about you and
take steps to purge it from our systems. 

By following the links in this document, you will be able to find out how we
manage your personal information as an APP Entity under the Australian Privacy
Principles (APPs). 

You will also be able to find out about the information flows associated with
that information. 

If you have any questions please contact us. 


INFORMATION FLOW

When we collect your personal information:
• We check that it is reasonably necessary for our functions or activities as an
on-hire firm;
• We check that it is current, complete and accurate. This will sometimes mean
that we have to cross check the information that we collect from you with third
parties;
• We record and hold your information in our Information Record
System. Information Record System.  Some information may be disclosed
to overseas recipients. 
• We retrieve your information when we need to use or disclose it for
our functions and activities. At that time, we check that it is current,
complete, accurate and relevant. This will sometimes mean that we have to cross
check the information that we collect from you with third parties once again -
especially if some time has passed since we last checked.
• Subject to some exceptions, we permit you to access your personal information
in accordance with APP: 12 of the (APPs). 
• We correct or attach associated statements to your personal information in
accordance with APP: 13 of the (APPs).
• We destroy or de-identify your personal information when it is no longer
needed for any purpose for which it may be used or disclosed provided that it is
lawful for us to do so.  We do not destroy or de-identify information that is
contained in a Commonwealth Record.


KINDS OF INFORMATION THAT WE COLLECT AND HOLD

Personal information that we collect and hold is information that is reasonably
necessary for the proper performance of our functions and activities as an
on-hire firm and is likely to differ depending on whether you are:
•  A Workseeker 
•  A Client 
•  A Referee 


FOR WORKSEEKERS

Other than the everyday information such as your contact details, the type of
information that we typically collect and hold about Workseekers is information
that is necessary to assess amenability to work offers and work availability;
suitability for placements; or to manage the performance in work obtained
through us and includes: 
• Work history, skills and experience – typically supplied by you in the form of
a resume or CV
• Nominated references and performance reviews – the opinions of others about
your work performance, your work experience and qualifications
• Skills and aptitude test results – any test results supplied by you, a third
party or for any test that you have undertaken specifically for Ambition Group
Ltd
• Expectations – availability, preferences and expectations relating to
potential work offers, e.g. salary expectations
• Sensitive information – this may be collected in regard to particular jobs you
are offered or for which you are shortlisted, e.g. relevant medical history or
criminal history


FOR CLIENTS

The type of information that we typically collect and hold about Clients is
information that is necessary to help us manage the presentation and delivery of
our services and includes: 
• Contact details – name, position, telephone number(s), email address(es),
postal address, etc
• Company details – industry, services provided, organisational structures,
technologies used, etc
• Preferences and needs – typical skill-sets required, marketing material and
event interests, etc


FOR REFEREES

The type of information that we typically collect and hold about Referees is
information that is necessary to help to make determinations about the
suitability of one of our Workseekers for particular jobs or particular types of
work and includes:
• Referee contact details – name, position, company, telephone number(s), email
address(es), postal address, etc
• Confirmation of the following, the Workseeker’s:
    o Employment and position
    o Performance
    o Work ethics
    o Interpersonal skills
    o Reason for leaving role


PURPOSES

The purposes for which we collect, hold, use and disclose your personal
information are likely to differ depending on whether you are:
•  A Workseeker 
•  A Client 
•  A Referee 

The following section is also relevant to our use and disclosure of your
personal information: 

•  Overseas Disclosures


FOR WORKSEEKERS

Information that we collect, hold, use and disclose about Workseekers is
typically used for:
• Our assessment of the Workseeker’s suitability for registration with us;
• The necessary validation (including from appropriate third party sources) of
the Workseeker’s resume, CV, nominated references, or stated qualifications,
experience, training or abilities:
• The Workseeker’s actual or possible work placement(s);
• The Workseeker’s performance appraisals;
• Any test or assessment (including medical tests and assessments) that he
Workseeker might be required to undergo;
• Our assessment of the Workseeker’s ongoing performance and prospects;
• Our identification of the Workseeker’s training needs;
• Suggestions we may make to the Workseeker, whilst they remain registered with
us,  for further training in connection with work of the type that they are
seeking through us; 
• Any workplace rehabilitation in which the Workseeker and we are involved; 
• Our management of any complaint, investigation or inquiry in which you are
involved;
• Any insurance claim or proposal that requires disclosure of the Workseeker’s
personal or sensitive information;
• Any reference that we may give concerning the Workseeker’s work;
• Marketing services to you;
• Statistical purposes and statutory compliance obligations.


FOR CLIENTS

Personal information that we collect, hold, use and disclose about Clients is
typically used for:
• Client and business relationship management;
• Recruitment functions;
• Marketing services to you;
• Statistical purposes and statutory compliance requirements.


FOR REFEREES

Personal information that we collect, hold, use and disclose about Referees is
typically used for:
• Confirming the identity and authority to provide references;
• Workseeker suitability assessment;
• Recruitment functions.




HOW YOUR PERSONAL INFORMATION IS COLLECTED

The means by which we will generally collect your personal information are
likely to differ depending on whether you are:
•  A Workseeker 
•  A Client 
•  A Referee 

We sometimes collect information from third parties and publicly available
sources when it is necessary for a specific purpose such as checking information
that you have given us or where you have consented or would reasonably expect us
to collect your personal information in this way.

Sometimes the technology that is used to support communications between us will
provide personal information to us - see the section in this policy
on Electronic Transactions and Cookies.
See also the section on Photos & Images. 


FOR WORKSEEKERS

Personal information will be collected from you directly when you fill out and
submit one of our application forms or any other information in connection with
your application to us for work or find a role through us.
We may also collect personal information about you from a range of publicly
available sources including newspapers, journals, directories, the Internet and
social media sites.  When we collect personal information about you from
publicly available sources for inclusion in our records we will manage the
information in accordance with the APPs and our Privacy Policy. 


FOR CLIENTS

Personal information about you may be collected when you provide it to us for
business or business-related social purposes.
We may also collect personal information about you from a range of publicly
available sources including newspapers, journals, directories, the Internet and
social media sites. When we collect personal information about you from publicly
available sources for inclusion in our records we will manage the information in
accordance with the APPs and our Privacy Policy. 


FOR REFEREES

Personal information about you may be collected when you provide it to us in the
course of our checking Workseeker references with you and when we are checking
information that we obtain from you about Workseekers.
We may also collect personal information about you from a range of publicly
available sources including newspapers, journals, directories, the Internet and
social media sites. When we collect personal information about you from publicly
available sources for inclusion in our records we will manage the information in
accordance with the APPs and our Privacy Policy. 


PHOTOS & IMAGES

We will not request that you supply photographs, scan photo ID, or capture and
retain video image data of you in cases where simply sighting photographs or
proof of identity documents would be sufficient in the circumstances.




ELECTRONIC TRANSACTIONS

Sometimes, we collect personal information that individuals choose to give us
via online forms or by email, for example when individuals:
• Ask to be on an email list such as a job notification list;
• Register as a site user to access facilities on our site such as a job
notification board;
• Make a written online enquiry or email us through our website;
• Submit a resume by email or through our website;

It is important that you understand that there are risks associated with use of
the Internet and you should take all appropriate steps to protect your personal
information.  It might help you to look at the OAIC's resource on Internet
Communications and other Technologies.

You can contact us by land-line telephone or post if you have concerns about
making contact via the Internet.


COOKIES

What are browser cookies and what do they do?

‘A cookie (also tracking cookie, browser cookie, and HTTP cookie) is a small
piece of text stored on a user's computer by a web browser.’ – Wikipedia
‘The main purpose of cookies is to identify users and possibly prepare
customized Web pages for them. When you enter a Web site using cookies, you may
be asked to fill out a form providing such information as your name and
interests. This information is packaged into a cookie and sent to your Web
browser which stores it for later use. The next time you go to the same Web
site, your browser will send the cookie to the Web server. The server can use
this information to present you with custom Web pages. So, for example, instead
of seeing just a generic welcome page you might see a welcome page with your
name on it.’ – Webopedia

Third Party Cookies & Tracking

Ambition Group uses Google Analytics to track website traffic and website usage
for all our websites.  Google Analytics cookies are used to store information,
such as what time the current visit occurred, whether the visitor has been to
the site before, and what site referred the visitor to the web page. This
information is specific to the individual domains and websites within Ambition
Group.

Google Analytics' Terms of Service prohibits the use of its service for the
collection of personally identifiable information, such as your name, address,
email address or any other data that can be reasonably linked to such.

Opting out of Google Analytics

A browser Opt-Out ad-on is provided, should you not want to be tracked, for any
reason, by Google Analytics.  This tool prevents Google Analytics from tracking
you but does not prevent data from being sent to the Ambition Group's servers
nor any other tracking services/tools Ambition Group may use.

How Ambition Handles Cookies and Data on Our Website(s)

Cookies are an essential part of the workings of our website. Ambition's cookies
are first-party cookies and are used only as part of the navigation and do not
record any personal information of anyone using the website(s). Ambition's
website cookies are used ONLY within our individual website(s). No data is
automatically transferred between our domains except for services that
reasonably require such data transference (i.e. Job searches). In such cases, we
only pass the specific service data required for the proper functioning of the
service. Ambition does not, for any reason, directly access the data provided
from these cookies for any purpose(s) outside the reasonable functioning of the
website(s) and/or services offered within the website(s).

Any personal detail(s) which you submit to us (name, address, phone and e-mail
details, plus –and including- information volunteered by you) through the
website are held by Ambition for its own use for the purposes of recruitment
and/or related services/activities.

By submitting your Personal Data, you CONSENT to it being processed by Ambition
to be used, within reason, for the prosecution of its business. We may use this
data to make you aware of additional services that may be of interest to you, or
any changes to the site. It is your responsibility to ensure that your Personal
Data is accurate and up to date and to inform us of any changes that need to be
made.

You have the opportunity to send us your CV online. We guarantee that this CV
will not appear on the website but may be stored on our internal database to
assist in finding you a job placement. We will make every effort to ensure your
CV is kept secure. For the purposes of finding a wider range of opportunities
for you, Ambition, may, at times, share your detail/information with our offices
in other countries/region that Ambition Group operates within. For the purposes
of the recruitment process, we may share your details/information with
employers/3rd party companies/individuals. In these instances where your detail
is shared outside the Ambition Group, we will seek your approval prior to making
your detail available.

Ambition maintains email lists. When you registered your details you agreed to
opt-in and receive emails from us. Your details will be stored on a database and
we will occasionally email you to keep you informed about new vacancies that are
appropriate to you, or any new services available. If you do not wish to receive
this e-mail service please email us at unsubscribe@ambition.com.au. 


HOW YOUR PERSONAL INFORMATION IS HELD

Personal information is held in our Information Record System until it is no
longer needed for any purpose for which it may be used or disclosed at which
time it will be de-identified or destroyed provided that it is lawful for us to
do so.

We take a range of measures to protect your personal information from:
• Misuse, interference and loss; and
• Unauthorised access, modification or disclosure.


OUR INFORMATION RECORD SYSTEM

The Ambition Group uses a number of databases to store personal information,
some of which are cloud-based.  As such, personal information is accessible and
may be held on portable devices such as mobile phones, laptop computers or in
diaries operated and held by our employees.


INFORMATION SECURITY

With the majority of the personal information we collect and hold being of an
electronic format (soft-copy), Ambition Group has strict policies relating to
systems access, ensuring that:
• Access to systems and related system permissions is granted based on the
individual employee’s role within the organisation; and
• Access to systems is immediately revoked on the termination of an employee.
As password protection is a key feature of information security, Ambition
Group’s password policy ensures that:
• Employees are forced to change their system passwords on a regular basis;
• Passwords are forced to be ‘strong’ passwords, e.g. a forced minimum number of
characters, inability to use the same password within a set number of
iterations, etc; and
• Computers and laptops within Ambition Group offices automatically lock after a
short period of inactivity and cannot be unlocked without a valid password.

Personal or sensitive information contained in a hard-copy format is stored
securely when not in use.  When hard-copy documentation containing personal or
sensitive information is no longer required, each Ambition Group office has a
secure disposal unit in which to deposit the documentation for its ultimate
destruction.


DISCLOSURES

We may disclose your personal information for any of the purposes for which it
is primarily held or for a lawful related purpose. 

We may disclose your personal information where we are under a legal duty to do
so. 

Disclosure will usually be:
• Internally and to our related entities;
• To our Clients;
• To Referees for suitability and screening purposes.


RELATED PURPOSE DISCLOSURES

We outsource a number of services to contracted service suppliers (CSPs) from
time to time. Our CSPs may see some of your personal information. Typically our
CSPs would include:
• Software solutions providers;
• I.T. contractors and database designers and Internet service suppliers;
• Legal and other professional advisors;
• Insurance brokers, loss assessors and underwriters;
• Superannuation fund managers;
• Background checking and screening agents; and 
• Auditors.

We take reasonable steps to ensure that terms of service with our CSPs recognise
that we are bound by obligations to protect the privacy of your personal
information and that they will not do anything that would cause us to breach
those obligations.


OVERSEAS DISCLOSURES

Some of your personal information is likely to be disclosed to overseas
recipients. We cannot guarantee that any recipient of your personal information
will protect it to the standard to which it ought to be protected. The costs and
difficulties of enforcement of privacy rights in foreign jurisdictions and the
impracticability of attempting to enforce such rights in some jurisdictions will
mean that in some instances, we will need to seek your consent to disclosure.
The likely countries, type of information disclosed and recipients are
indicated, so far as is practicable, in the following table:

Country

 Type of information

Likely recipients

Singapore

All personal data held by us

Ambition Group Ltd employees who access our global recruitment management system
database





ACCESS & CORRECTION

Subject to some exceptions set out in privacy law, you can gain access to your
personal information that we hold.Important exceptions include:

• Evaluative opinion material obtained confidentially in the course of our
performing reference checks; and access that would impact on the privacy rights
of other people. In many cases evaluative material contained in references that
we obtain will be collected under obligations of confidentiality that the person
who gave us that information is entitled to expect will be observed. We do
refuse access if it would breach confidentiality.

For more information about access to your information see our Access Policy. 

For more information about applying to correct your information see
our Correction Policy. 


ACCESS POLICY

If you wish to obtain access to your personal information you should contact our
Privacy Officer.  We will require a reasonable time (usually 30 days) to
respond.

You will need to be in a position to verify your identity before any access will
be granted.

In some cases, we may impose a moderate charge for providing access to personal
or sensitive information.  We will not charge you simply because you lodge a
request for access.


CORRECTION POLICY

If you find that personal information that we hold about you is inaccurate, out
of date, incomplete, irrelevant or misleading, you can ask us to correct it
by contacting us. 

We will take such steps as are reasonable in the circumstances to correct that
information to ensure that, having regard to the purpose for which it is held,
the information is accurate, up to date, complete, relevant and not misleading.

If we have disclosed personal information about you that is inaccurate, out of
date, incomplete, irrelevant or misleading, you can ask us to notify the third
parties to whom we made the disclosure and we will take such steps (if any) as
are reasonable in the circumstances to give that notification unless it is
impracticable or unlawful to do so.


COMPLAINTS

You have a right to complain about our handling of your personal information if
you believe that we have interfered with your privacy.
For more information see our Complaints Procedure. 


COMPLAINTS PROCEDURE

If you are making a complaint about our handling of your personal information,
it should first be made to us in writing.
You can make complaints about our handling of your personal information to our
Privacy Co-ordinator, whose contact details are [insert name of privacy
coordinator and contact details]. 

You can also make complaints to the Office of the Australian Information
Commissioner.

Complaints may also be made to RCSA, the industry association of which we are a
member.

RCSA administers a Code of Conduct for the professional and ethical conduct of
its members.  The RCSA Code is supported by rules for the resolution of disputes
involving members.

NOTE: The Association Code and Dispute Resolution Rules do NOT constitute a
recognised external dispute resolution scheme for the purposes of the APPs; but
are primarily designed to regulate the good conduct of the Associations members.

When we receive your complaint:
• We will take steps to confirm the authenticity of the complaint and the
contact details provided to us to ensure that we are responding to you or to a
person whom you have authorised to receive information about your complaint;
• Upon confirmation we will write to you to acknowledge receipt and to confirm
that we are handling your complaint in accordance with our policy;
• We may ask for clarification of certain aspects of the complaint and for
further detail;
• We will consider the complaint and may make inquiries of people who can assist
us to established what has happened and why;
• We will require a reasonable time (usually 30 days) to respond;
• If the complaint can be resolved by procedures for access and correction we
will suggest these to you as possible solutions;
• If we believe that your complaint may be capable of some other solution we
will suggest that solution to you, on a confidential and without prejudice basis
in our response.

If the complaint cannot be resolved by means that we propose in our response, we
will suggest that you take your complaint to any recognised external dispute
resolution scheme to which we belong or to the Office of the Australian
Information Commissioner.


CONTACT US

Privacy OfficerA: Level 5, 55 Clarence Street
Sydney
NSW 2000
Australia
T: 02 9249 5000
F: 02 8296 5360
E: privacy@ambitiongroup.com.au

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