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Text Content

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Norwegian Reward





WE WILL KEEP YOUR ACCOUNT ACTIVE FOR THE NEXT 24 MONTHS


EARNING CASHPOINTS TOWARDS YOUR NEXT NORWEGIAN FLIGHT IS EASY.


TAKE A LOOK AT ALL OUR PARTNERS AND START COLLECTING POINTS TODAY.

Other countries (English)

Best regards



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Terms and Conditions | Privacy Policy and Cookies | Sitemap | Help and contact

Norwegian Reward

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ABOUT NORWEGIAN REWARD

 * Home
 * Reward Blog
 * How it works
 * Benefits
 * Family Account
 * About us
 * Help and contact


EARN AND SPEND

 * Earn CashPoints
 * Spend CashPoints
 * Missing CashPoints
 * Gift card


MY ACCOUNT

 * Log in / Join now


BEFORE YOU CONTINUE...

To improve your experience on our websites, we use cookies. These cookies are a
combination of our own and third-parties’ to gather information about usage and
preferences. We also use cookies to present more relevant ads to you and for
analytical purposes. You can choose to accept all cookies, only necessary
cookies or to adjust settings.

I accept all
Only necessary

Read more about our cookie policy.


ADJUST COOKIE SETTINGS


NECESSARY



Necessary for our website to function correctly as you navigate. Therefore, you
cannot opt out of them.


ANALYTICS



Helps us understand how visitors use our site, and to customise our web pages
based on your previous choices.

See details

We use:

 * Google Analytics
 * Hotjar
 * Optimizely
 * Visual Website Optimizer


MARKETING



Enables us and third parties to show you personalised and relevant marketing
content based on your usage of our website as well as other websites.

See details

We use:

 * Google Ad
 * Facebook


PERSONALISATION



These cookies enable us and third parties to show you personalised and relevant
marketing content based on your use of our and other websites.

See details

We use:

 * Boxever

I accept all
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You can read our cookie policy and change your settings at any time by clicking
on "Privacy Policy and Cookies" at the bottom of our web pages.


PRIVACY POLICY


1. WHAT IS NORWEGIAN REWARD?

Norwegian Reward is a loyalty program offered by Norwegian Air Shuttle ASA
("Norwegian"). By signing up as a Member of Norwegian Reward you may accrue
CashPoints and earn special benefits by buying tickets from Norwegian or
products and services from any of Norwegian Reward's partners ("Partners").
CashPoints earned can be used by Norwegian Reward Members to purchase flight
tickets or other related products or services from Norwegian.

For your ease of reference, here is a short explanation of the main features of
Norwegian Reward:

 * CashPoints: Our digital currency which Members can earn and use by buying
   tickets and other products and services from Norwegian or other Partners of
   Norwegian Reward.
 * Benefits: Benefits, such as free checked baggage, which Members can earn by
   being a loyal customer of Norwegian.
 * Reward Partner: Other companies that, through an agreement, can offer
   Norwegian Reward Members an opportunity to earn CashPoints and benefit from
   special offers. As a Member of Norwegian Reward, you must identify yourself
   as such when you make purchases with our Reward Partners in order to earn
   CashPoints.
 * Reward Number: As a Reward Member you will be awarded a Reward Number which
   is used to connect you with the purchases you have made with Norwegian or any
   of our Partners.
 * Family Account: This is a solution that enables Members to collectively earn
   and use CashPoints in one account.

More information can be found in the Terms and Conditions for Norwegian Reward.

When you become a Member of Norwegian Reward, you will be able to log in to your
own account on our website and keep track of your registered flights and
CashPoints earned. As a Member you will receive status updates and Member
offers. Please know that you as a Member can administrate the communication
settings on your Reward profile. Our Reward program has a long list of Partners
which will enable you to earn CashPoints not only when you buy flight tickets
with Norwegian, but also when you shop online, book a hotel or make other
purchases.

Please note that membership in the Norwegian Reward program is voluntary. You
may purchase airline tickets and other products and services from Norwegian or
buy products or services from our Partners without a Norwegian Reward
membership, but you will not be able to earn CashPoints or be eligible for
benefits.


2. GENERAL STATEMENT OF APPLICABILITY OF THIS PRIVACY POLICY

When becoming a Member of Norwegian Reward, it is necessary for us to collect
and use personal data about you to be able to fulfil our obligations to you as
Member. The protection and confidentiality of your personal information is
important to Norwegian Reward and we are determined to protect it.

Norwegian Reward is the controller for any processing of your personal data as a
Member of Norwegian Reward. As controller, Norwegian Reward is responsible for
defining the purposes for processing your personal data and is also responsible
for compliance with current data protection legislation. The address and contact
details of Norwegian Reward can be found at the bottom of this page.

Please note that when you interact and/or communicate with any of Norwegian
Reward's Partners, this Norwegian Reward Privacy Policy does not apply. You are
entitled to receive information about the collection, use, processing and
protection of your personal data by our Partners by contacting the relevant
Partner. Your personal data related to interactions with any of our Partners,
which is sent to or received by Norwegian Reward as part of the loyalty program,
is however regulated by this Privacy Policy.


3. THE PERSONAL DATA THAT NORWEGIAN REWARD COLLECTS AND GENERATES

3.1 Introduction

This Privacy Policy explains how Norwegian Reward collects, uses and discloses
Personal Data when you use Norwegian Reward and otherwise interact with the
program as described below. It explains our data processing activities, their
purpose, which categories of personal data these activities involve and the
legal basis for these processing activities.

In this Privacy Policy we also inform you of your rights related to our
processing of your personal data, any transfer we may make of your personal
data, and our cookies policy.

3.2 Establishing a membership in Norwegian Reward

When establishing a membership in Norwegian Reward, you will be asked to provide
information such as your name, date of birth, gender, and email address, and our
system will provide you with a Reward Number, and identify your preferred
language and currency. In addition to this, when booking flights or other
related products or services from Norwegian, you will be asked to provide
information such as your phone number and your address.

The purpose of these processing activities is for us to be able to establish and
provide a loyalty service and so that our Members can effectively manage their
membership accounts.

The legal basis for the processing of your data as described in this section is
that it is necessary for us to fulfil our obligations according to the Terms and
Conditions for Norwegian Reward.

3.3 Establishing a Family Account in Norwegian Reward

Norwegian Reward allows the Members to create or join a Family Account. The
Family Account enables Members to earn and use CashPoints collectively. By
creating a Family Account, you will be designated as the administrator of the
account (Captain) and you will be asked to provide information about other
Members of the account, such as an email address, Reward Number and your
relationship to them. If you invite persons under the age of 16, you will be
asked to create an account for them which will be managed by you. In order to
sign up a person under the age of 16, you must provide information about his/her
birth date, name and gender. In the Terms and Conditions for Norwegian Reward,
you will find more information on Family Accounts.

The purpose of these processing activities is to provide our Norwegian Reward
Members the option of establishing and joining a Family Account and for our
Members to be able to jointly manage their Membership in Norwegian Reward
through the Family Account.

The information you have provided for the purposes of establishing a Family
Account and for being an administrator or member of a Family Account will be
deleted when a Family Account Member deletes his/her Norwegian Reward Member
profile or when he/she leaves the Family Account.

The legal basis for the processing of your data as described in this section is
the Terms and Conditions for Norwegian Reward.

3.4 Managing your Norwegian Reward account

The basic feature of Norwegian Reward is to allow its Members to earn CashPoints
and gain benefits by purchasing airline tickets from Norwegian or products or
services from one of the Norwegian Reward Partners. The Norwegian Reward
membership will provide you with a personalised user account on our website,
which you can access via your computer or other devices. When you make purchases
with Norwegian, Norwegian Reward will retain information regarding your flight,
such as destination and price, in order to accrue the relevant amount of
CashPoints in your membership account. If you purchase products from one of our
Partners, the Partner will send information about those purchases to Norwegian
Reward, such as your Reward Number, your name, date of the transaction and
either CashPoints to accrue (if the Partner calculates the CashPoints to accrue)
or the transaction value (if Norwegian Reward calculates the CashPoints to
accrue).

When you spend CashPoints, Norwegian Reward will process information such as
your Reward Number, CashPoints to spend, flight number and dates of travel.

Norwegian Reward Members are also able to qualify for benefits, including
Limited Edition Benefits, e.g. following the purchase of a fixed number of
flights or earning a fixed amount of CashPoints. For this purpose, Norwegian
Reward will use your Reward Number and provide you with unique information in
the logged-in environment of our website.

Norwegian Reward will continuously strive to make general improvements to the
loyalty program, which entails, for example, segmenting our Members into groups
and/or tailoring news and offers to Members. For this purpose, Norwegian Reward
will process the personal data about you mentioned above. In addition, Norwegian
Reward will send you a monthly email to inform you about the status of your
membership, including details about CashPoint earnings, number of flights and
other relevant Member data.

If you delete your account in accordance with the Terms and Conditions, your
personal data will be deleted accordingly, except transactions, including any
corresponding data, linked to your CashPoint balance. This will also include
your name and Reward Number. Such data will be retained for 5 years, counting
from the date the transactions were processed by our system. We store this data
in pursuance of our legal obligations. Data regarding the use of Limited Edition
Benefits will be deleted after 14 months. Please also refer to the section "Your
rights" below for additional information on your right to have your data
deleted.

The legal basis for processing your personal data as described in this section
is your acceptance of the terms under which you purchase products from Norwegian
or any of Norwegian Reward's Partners in addition to your acceptance of the
Terms and Conditions for Norwegian Reward.

3.5 Marketing

In order for you to make use of the benefits of being a Norwegian Reward Member,
Norwegian Reward will send you, or in other ways make you aware of, the various
commercial benefits of being a Member. Such information about commercial
benefits may include information on special flight offers, commercial news from
Norwegian Reward and tips for earning extra CashPoints. It could also relate to
including you in a Member segment and providing you with commercial offers
accordingly, providing you with information on other special or seasonal offers,
and inviting you to join our activities such as our digital advent calendar at
Christmastime.

For this purpose, Norwegian Reward will use data such as your name, Reward
Number and email address. If Norwegian Reward employs any subcontractors for
processing your personal data for this purpose, e.g. Facebook, Oracle or Google,
appropriate safeguards such as Binding Corporate Rules, EU standard model
contract, the EU-US Privacy Shield or similar will ensure an adequate level of
protection of your personal data. Please be advised that such subcontractors are
responsible for their own privacy policies.

Personal data processed for marketing purposes will be deleted after 12 months.
If you delete your profile and thereby end your membership in Norwegian Reward,
this data will be anonymised.

The legal basis for processing your personal data is your consent. You will be
able to manage your consents to this processing by clicking on settings in your
user account on our webpage. Please note that withdrawal of any consent does not
affect the lawfulness of the processing that has taken place based on a consent
given prior to the withdrawal.

3.6 Personalising your account

Norwegian Reward aims to make the loyalty program more individualised and
promote user friendliness for our Members. To promote general improvements in
our email service and personalisation of email content, we analyse responses and
traffic from our email communications, such as open and click rates. For this
purpose, it is necessary to process your personal data such as your name, email
address and Reward Number. We also use your personal data through webpage click
data, which means that we use some of your personal data when you browse our
site to enhance its performance, improve your user experience and to enable us
to detect and prevent fraudulent behaviour.

Any personal data processed for this purpose is deleted after 12 months.
Norwegian Reward retains audit logs for 18 months in accordance with legitimate
interests and our legal obligations.

The legal basis for processing your personal data in accordance with the said
activities is based on your acceptance of the Terms and Conditions for Norwegian
Reward, legitimate interest, and in compliance with Norwegian Reward's cookie
rules (consent or browser settings).

3.7 When you interact with our customer service

Norwegian Reward has various forms of customer support in order for us to help
you if so needed. For us to be able to provide you with customer support, we
will process your personal data in order to identify you and help you as best we
can. On our website, you will be able to fill out a customer support form or you
may choose to use our chat function. To improve our customer service, we may use
impersonation which enables our customer support staff to be able to experience
and view any issue reported to us by logging into your account.

All audit logs kept for the purpose of providing you with customer support
services will be deleted after 18 months. All other information regarding any
complaints you may have filed with us is stored for 10 years in order for us to
comply with any rights you may have under consumer protection laws.

The legal basis for processing your personal data for customer support purposes
is legitimate interest, our legal obligations, and your acceptance of the Terms
and Conditions for Norwegian Reward.


4. WHY PERSONAL DATA ARE DISCLOSED BY NORWEGIAN REWARD

We do not sell your personal data to marketing companies outside of Norwegian
Reward. We may only share your personal data as follows:

 * With our third-party service providers who perform Norwegian Reward business
   operations or work on our behalf and on our instructions as data processors
   for the purposes indicated in this Privacy Policy;
 * To protect and defend Norwegian Reward (including enforcing any applicable
   terms and conditions); or
 * To public authorities or governments when required by law, regulation, legal
   process or enforceable governmental request.

We may also share aggregated data with our business partners and group of
companies for various purposes, such as for improving the Norwegian Reward
program for system administration, statistics, research and analysis.

If you do not wish to provide your personal data to us, we may not be able to
provide the service you request, or to inform you about other products and
services offered by Norwegian Reward.


5. COOKIES AND SIMILAR TECHNOLOGIES

When you visit our website, we collect certain information by automated means
using cookies. Cookies are small text files stored on your device when you visit
a website. When you first visit a website, a cookie file is sent to your device
that identifies your browser.

If the settings on your mobile devices permit our mobile applications to collect
location information, we will collect this information automatically. This
Privacy Policy governs how we use this information when we associate it with
your personal data.

Note that you can manage how your devices can share location information with
Norwegian Reward, as well as how your browser handles cookies and related
technologies by adjusting your device's privacy and security settings. Please
refer to the instructions provided by your browser or the manufacturer of your
device to learn how to adjust your settings.

Below we explain how and why we use cookies:

5.1 Required functionality of our website

We use cookies for authentication purposes so that you do not have to provide
your credentials every time you visit the Norwegian Reward website. These
cookies are necessary for the service to function correctly. By adjusting the
technical settings in your browser, you can prevent the storage of and access to
cookies on your device. However, please note that if you disable cookies, you
may not be able to use the services on our website.

5.2 Web analytics and statistics

We use cookies to collect non-personal information of users’ behavioural
patterns and analyse user behaviour. We do this to identify preferences,
diagnose technical issues, analyse trends and to improve the user experience on
our website. Online tools such as Google Analytics, Hotjar and Visual Website
Optimizer are adopted for this purpose.

5.3 Targeted advertising

We use cookies to provide you targeted advertising on the Internet. We use,
among others, Google Analytics/AdWords, DoubleClick and Facebook for
advertising, such as Display Advertising and other remarketing activities. If
you do not want to receive targeted advertising from advertising networks such
as Google and Facebook, you must seek help directly from these advertising
networks by, for instance, changing your advertising settings on their websites.

We also allow third-party cookies from Reward Partners in Norwegian Reward, so
that they can advertise towards you as a Reward Member or exclude you from their
advertising if you are already their customer. This only applies to Reward
Partners that are at any time visible in the ‘Earn CashPoints’ section on our
website.

5.4 Customer Service

We use cookies from LiveChat Inc., which delivers our customer service
functionality on our website, such as live chat. These cookies allow us to
proactively initiate a chat session with you while you are browsing our website,
and they also help us conduct statistics about your behaviour on our website,
such as pages you have visited and your total time on our website. This
information is used to easier identify if you are in a situation where are you
are more likely to need assistance.


6. YOUR RIGHTS

You have the right to request access, rectification, restriction and deletion of
your personal data held by Norwegian Reward and receive a copy of your personal
data in a structured machine-readable format. If you have a registered profile,
you may at any time update, correct or delete information you have provided to
us by using our website. Inquiries regarding processing of personal data and
access requests shall be directed to the point of contact provided below.

You also have the right to object to some data processing and, where we have
asked for your consent to process your data, to withdraw this consent. Where we
process your data because we have a legitimate interest in doing so (as
explained above), you also have the right to object to this. These rights may be
limited in some situations – for example, where we can demonstrate that we have
a legal requirement to process your data.

Where we require personal data to be able to provide the benefits of Norwegian
Reward to you or comply with legal obligations, then provision of such data is
mandatory. If such data is not provided, then we will not be able to manage our
contractual relationship, or to meet obligations placed on us. In all other
cases, the provision of requested personal data is optional.

Your personal data will be retained in accordance with the provisions of the
various subsections in section 3. You can, at any time, delete your user account
on our website.


7. TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES

The transfer of personal data to a third country outside of the EEA that does
not provide adequate protection will only take place if appropriate safeguards
are provided, e.g., by Binding Corporate Rules, entering into EU Standard
Contractual Clauses or if the receiving party is certified under the EU-US
Privacy Shield. If you have any questions relating to this, please contact us at
the contact point provided below.

Norwegian Reward may transfer aggregated data to third parties (domestic and/or
foreign) for the purposes of improving or developing the service.


8. PRIVACY POLICIES OF THIRD PARTIES

This Privacy Policy only addresses the collection, use and disclosure of
personal data by Norwegian Reward. Other websites that may be accessible through
our website have their own privacy policies and practices. Our independent
Norwegian Reward Partners have their own privacy policies and practices too. We
encourage you to familiarise yourself with the privacy policies provided by all
third parties prior to providing them with information or taking advantage of an
offer or promotion. Although we try to link only to sites that share our high
standards and respect for privacy, we are not in any way responsible for the
content or the privacy practices employed by other sites.


9. CHANGES AND AMENDMENTS TO THIS POLICY

From time to time, we may update or amend this Privacy Policy to reflect new or
different privacy practices, without notice to you. Accordingly, we invite you
to review the latest version of this Privacy Policy.

We will place a notice on our website and/or otherwise communicate to you when
we make material changes to this Privacy Policy. If you do not agree to any of
the modified terms, you must discontinue the use of Norwegian Reward and delete
your account.


10. JURISDICTION AND APPLICABLE LAW

This Privacy Policy shall, save for mandatory local law, be governed by and
construed in accordance with the laws of Norway and be subject to the
non-exclusive jurisdiction of the courts of Norway.


11. HOW TO CONTACT US

Please contact us if you have any questions or comments about our privacy
practices or this Privacy Policy. You can reach us online or via mail directed
to:

Norwegian LoyaltyCo AS
Att: Data Protection Officer
P.O. Box 115
N-1330 Fornebu
Norway

If you have unresolved concerns, you also have the right to contact the data
protection authorities. The relevant data protection authority will be the
Norwegian Data Protection Authority.

 

Effective date: 15.05.2018 / Last updated: 11.04.2023

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