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WHY HEALTHCARE MUST ADDRESS LEGACY COMMUNICATIONS INFRASTRUCTURE
Why Healthcare Must Address Legacy Communications Infrastructure
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NEWS
WHY HEALTHCARE MUST ADDRESS LEGACY COMMUNICATIONS INFRASTRUCTURE
THE EXPIRATION OF PRICE PROTECTIONS FOR ANALOG COMMUNICATIONS INFRASTRUCTURE
SHOULD PROMPT HEALTHCARE ORGANIZATIONS TO INVEST IN CHANGES TO THEIR FAX DEVICES
AND CAPABILITIES.
Source: Getty Images
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Sponsored by Consensus Cloud Solutions
September 12, 2022 - An important regulatory deadline passed earlier this month
that has financial and operational implications for healthcare organizations
still relying on legacy analog infrastructure for communications.
On August 2, 2019, the Federal Communications Commission (FCC) brought an end to
longstanding regulation stipulating that local phone companies — known as local
exchange carriers (LECs) — cap their prices for plain old telephone service
(POTS).
“The communications marketplace has transformed over the past twenty years, with
consumers migrating away from plain old telephone service provided over copper
wires by their local telephone company toward newer, any-distance voice services
provided over next-generation,” the agency stated.
“Rather than providing a foothold for new entrants into the voice marketplace,
these decades-old requirements have become a vice, trapping incumbent LECs into
preserving and prolonging dependence on outdated technologies and services and
artificially delaying the migration tonext-generation networks and services that
benefit American consumers and businesses.”
At the time, the federal agency provided a three-year transition period that
came to an end earlier this month as part of FCC-19-72A1.
The decades-old regulation proved effective in driving down reliance on POTS and
interconnected voice over Internet Protocol (VoIP) connections. Between 2008 and
2017, residential use of these services fell by 71% and business use by 49%.
What’s more, incumbent LECs saw precipitous drop-offs specifically in their
wired connections for residential and business connections over the same period:
74% to 48% for the former and 70% to 43% for the latter.
While the telecommunications industry and regulation have made great strides to
transition customers from analog to digital communications systems, millions of
end-users still rely on POTS infrastructure. An FCC study released this month
found that 37 million end-users still relied on this technology and, therefore,
now face the possibility of rising prices and declining support.
Potential impact on healthcare organizations
POTS are commonly used to support mission-critical business, one of which is
heavily favored and used by healthcare organizations to share protected health
information and other sensitive data: fax devices. Prior to the pandemic, an
estimated 75% of all medical communication occurred using fax devices.
“Phone companies have been working to eliminate POTS lines and infrastructure
given the high and rising costs of the pre-existing mandate,” says Consensus
Cloud Solutions Global Chief Marketing Officer Bevey Miner.
“To be clear, the FCC has not ordered the complete decommissioning of these
lines. Instead, the federal agency removed the price cap, which is still a
significant decision considering that the telecoms companies could charge
thousands of dollars for services that used to cost less than a hundred dollars
a month.”
The writing is clearly on the wall for POTS services and their customers. As a
result, organizations relying on these services need to shift their thinking.
“Resistance to adopting modern communication platforms is going to prove costly
financially as well as operationally,” Miner explains. “Traditionally carriers —
Verizon, AT&T, etc. — are unlikely to dedicate resources to managing the
infrastructure and responding to outages. Likewise, legacy devices requiring
POTS lines to function lack the plug-and-play capabilities to support a
transition to VoIP and the like.”
According to Miner, organizations with a heavy fax footprint, especially
providers, need to consider a new strategy for their communications platforms,
as evidenced by the emergency of unified communication teams.
“Organizations are building these teams internally,” she says. “They are looking
more holistically at their infrastructure and placing greater emphasis on how
various systems and services interoperate. This has given rise to conversations
about application programming interfaces and plug-and-plug functionality.”
Rather than consider point solutions to extend the life of legacy solutions,
laggards in adopting modern communications platforms now have the opportunity to
play catch up in the cloud.
“A cloud-based ecosystem ensures that organizations are no longer beholden to
copper wires and also avoids the pitfalls with maintaining on-premise servers
for communication generally and fax specifically. A true cloud solution allows
organizations to have greater flexibility as well as increased agility in terms
of plug-and-play. This is an evolving industry. When you think about moving to
what new means in this industry, you need to move to the cloud,” Miner
emphasizes.
The challenge for organizations making the leap from analog to the cloud is
demonstrating to leadership the benefits beyond simply reliability and cost. The
transition truly positions an organization for the future, allowing new and
emerging technology and standards to be integrated more seamlessly into its
overall IT infrastructure. Considering that digital is the new standard for
business, healthcare facilities still relying on outdated infrastructure have an
opportunity to avoid unnecessary costs and improve their communications
operations at the same time.
________________________________
About Consensus Cloud Solutions, Inc.
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is a global leader of digital
technology for secure information transport. The company leverages its
technology heritage to provide secure solutions that transform simple digital
documents into actionable information, including advanced healthcare standards
HL7 and FHIR for secure data exchange. Consensus offers eFax Corporate, a
leading global cloud faxing solution; Consensus Signal for automatic real-time
healthcare communications; Consensus Clarity, a Natural Language Processing and
Artificial Intelligence solution; Consensus Unite and Consensus Harmony
interoperability solutions; and jSign for secure digital signatures built on
blockchain. For more information about Consensus, visit consensus.com and follow
@ConsensusCS on Twitter.
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* Application Programming Interfaces
* Cloud Computing
* Consensus
* Interoperability
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[Case Study] eFax Corporate Does Justice to Duane Morris’ Fax Communications
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[Case Study] eFax Corporate Does Justice to Duane Morris’ Fax Communications
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[Case Study] National Insurance Company
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[Case Study] eFax Corporate Saves McCabe Group Thousands Every Week
[Case Study] Regional Bank: Maintaining Information Security with a Cloud
Solution
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[Case Study] National Insurance Company
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* Case Study
[Case Study] Regional Bank: Maintaining Information Security with a Cloud
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* Case Study
[Case Study] eFax Corporate Does Justice to Duane Morris’ Fax Communications
* Case Study
[Case Study] eFax Corporate Saves McCabe Group Thousands Every Week
[Case Study] National Insurance Company
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* Case Study
[Case Study] eFax Corporate Saves McCabe Group Thousands Every Week
You may also like:
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* Case Study
[Case Study] Regional Bank: Maintaining Information Security with a Cloud
Solution
* Case Study
[Case Study] eFax Corporate Does Justice to Duane Morris’ Fax Communications
* Case Study
[Case Study] National Insurance Company
[Case Study] eFax Corporate Saves McCabe Group Thousands Every Week
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