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THE DIGITAL SOLUTION FOR DEMURRAGE CLAIMS PROCESSING



 * Digitalise and standardise your claims process
 * Improve claim accuracy and reduce costly errors
 * Faster cash conversion of your claims




ARE YOU EXPERIENCING ANY OF THESE DEMURRAGE PAINS?


FINANCIAL ISSUES

 * Millions of $ locked up on balance sheets
 * Unpredictable cash payments


INDUSTRY ISSUES

 * Multiple claims versions from counterparties
 * Many one-off stakeholders
 * Demurrage talent shortage


OPERATIONAL ISSUES

 * Highly manual, complex, tedious process
 * Ambiguities leading to costly disputes
 * Data entry errors


WHY DEMURRAGE NEEDS A BETTER SOLUTION

Everybody is frustrated with the claims process. Nobody is happy.

Claims that should, by rights, be settled very quickly take, on average, 5
months to settle.

Why?

We have analysed this and realised that even if one party and the other party
have great systems and great people, they do not have the same process so
there’s no coordination of the process between counterparties.

There are a lot of claims solutions out there in the market today because every
team needs to have at least a spreadsheet or a calculator or some other platform
that helps them with their claims.

What is actually missing is the platform that coordinates claims between parties
in a transparent, reliable way.

That’s ClaimsHub.ai.




CUSTOMER VIEWS

Here’s what our customers have to say about ClaimsHub.ai.

Comments are from a survey that guaranteed anonymity.

“Thanks for the super quick turnaround and making us look good for our new
customer.”

Shipper

“Turnaround time is super quick, and also appreciate the expertise. I get the
laytime settled faster than get the docs paid for the same vessel.”

Shipper

“Your keeping track has tremendously reduced my time required with laytime,
which in turn has allowed me to ALMOST catch up.”

Shipper

“Using ClaimsHub saves us at least 5%, on average.”

Trader

“The team are great. Quick, helpful and thorough.”

Trader

“Customers are happier because the process is smoother.”

Shipper

“It has absolutely made a positive impact on the P&L.”

Charterer

“Saves up to 20% of my FTE’s time. We have more time to focus on other things.”

Shipper

“We couldn’t be happier with ClaimsHub. The turnaround is fantastic.”

Charterer


CLAIMSHUB.AI DIGITALISES, VALIDATES AND STANDARDISES CLAIMS






WHAT IS CLAIMSHUB.AI?

ClaimsHub.ai is a sophisticated workflow platform that is managed by a dedicated
team of claims experts here at Marcura.

Whilst the calculation and documentation are important, the workflow before and
after the claim is submitted and contested and agreed is also important as that
entire end-to-end workflow needs to be managed.

Since nobody in the industry can control each other’s workflow, there’s a
logical need for a third party who can act like an enabler of a streamlined
workflow, and that requires a platform and people.

So we dedicate a number of claims experts, process experts and data experts to
keep the claims flow going so that it doesn’t stop at any time on anybody’s
desk.

That will speed up the reporting, analysis, approval, and ultimately, the
settlement of claims to benefit everybody in the supply chain.

The benefits of having a standardised and enabled process and a platform with
lots of data on the process and on the claims will yield a range of benefits for
the CFOs and for the users.


WHAT ARE THE BENEFITS OF USING CLAIMSHUB.AI?

WE’LL TAKE AWAY YOUR HEADACHES BUT LEAVE YOU IN CONTROL.




SHOW ME THE PLATFORM

 * 
 * 

 * Compare view with counter claim
   
   This view shows a comparison between Version 2 of the claim and a counter
   claim.
   
   The highlighted row for 'Not to count' on the right-hand side of the
   comparison highlights in the document the specific details of the counter
   claim.

 * 
 * 

 * Detailed laytime view
   
   This is a laytime table that gives the details of all laytime activities. You
   can add remarks and attachments in the right-hand panel. You can see that a
   remark has been added to Version 4 of this claim and that the remark includes
   an upload of the Agent SOF (Statement of Facts). You can also switch to a
   historical version (in the drop-down of the navigation bar).

 * 
 * 

 * Compare view
   
   This screen shows the Compare View. This shows a comparison between laytime
   events in Version 1 and Version 2 of the claim.
   
   The highlighted row for 'inward passage' on the left-hand side of the
   comparison surfaces a map view in the validation tab on the right-hand side.
   This map shows where the ship was when the events were recorded as having
   taken place.

 * 
 * 

 * SOF adjuster view
   
   This is a digitised version of the SOF. This view provides the user with the
   ability to add time allocations and %'s to SOF items to adjust the claim.

 * 
 * 

 * Claim returned for review
   
   Here is a confirmation of all the ports in the claims and any remarks added
   to each one. In this example, the user requests that the Master SOF is used
   and that SOF is attached to the remark.


REQUEST DEMO



4 WAYS CLAIMSHUB.AI IS DIFFERENT AND UNIQUE



CLAIMSHUB.AI IS NOT ANOTHER DEMURRAGE CALCULATOR.

 






SHOW ME THE CLAIMSHUB.AI REPORTING SUITE

 * 
 * 

 * Overview example 1
   
   Graphical representations allow the user to quickly get an overview of the
   status of their claims.
   
   Toggles allow the user to switch between views of outstanding demurrage and
   despatch totals.

 * 
 * 

 * Overview example 2
   
   Graphical representations allow the user to quickly get an overview of the
   status of their claims.
   
   Toggles allow the user to switch between views of outstanding demurrage and
   despatch totals.

 * 
 * 

 * Elastic search
   
   Elastic search provides the quickest way for a user to surface key data based
   on search criteria.
   
   Queries can be concatenated to allow more granular results to be returned to
   the table view.
   
   Results can be drilled down to provide further insights into the nature and
   composition of the claim.

 * 
 * 

 * Graph filter and toggle
   
   In the overview tab, the graph filter allows the user to quickly toggle
   between statuses and customers.
   
   The filters affect the results displayed in the table..

 * 
 * 

 * Advanced filters
   
   A bank of advanced filters allows users to drill down into any field of the
   data displayed in the table.
   
   These banks of filters can be useful for locating records where the user does
   not have a specific entry in mind, or where the user would like to compare a
   larger amount of data.

 * 
 * 

 * Favourites
   
   The favourite functionality allows a user to save a search query with a
   chosen name and to recall that query quickly when required.
   
   Saved queries can be both recalled as well as removed.

 * 
 * 

 * Remarks
   
   To allow users to track progress on a claim we have expanded the remarks
   functionality to allow both customers and internal teams to add remarks to a
   claim.
   
   These can be expanded and added to by selecting the remarks entry on an
   individual claim.
   
   Remarks are recorded at a claim level only.

 * 
 * 

 * Aging days
   
   A way of segmenting data based on trade desk and claim age.

 * 
 * 

 * Trade desks
   
   This process status report allows users to track outstanding claims by trade
   desk and also over time. This gives our users visibility on which
   segmentation requires attention to increase cash flow.

 * 
 * 

 * Commodity
   
   Data segmented by commodity with the ability to track by status and net
   outstanding.


REQUEST DEMO


REPORT


NAVIGATING NEW FINANCIAL SEAS

How to deploy digital solutions to maximise profit and reduce risk

Shipping companies are increasingly turning to digital solutions to optimise
different aspects of a voyage and CFOs have become more involved in making
decisions to support digital transformation.

The value of these solutions might be clear to one working in the operational
department, but for the finance team, the benefits may be less clear-cut.

Marcura’s report showcases how digitalising different aspects of a voyage can
generate substantial financial gains, helping financial leaders steer their way
through the complex maritime digital solutions landscape.


Read now [no sign-up needed]



LATEST NEWS

MARCURA GROUP ANNOUNCES STRATEGIC LEADERSHIP TRANSITION

Marcura is pleased to announce the successful completion of a significant
leadership handover. Jens Lorens Poulsen has moved from his position as Group
CEO to assume the role of Chair of the Board. Henrik Hyldahn, previously the CEO
of ShipServ, a leading maritime online procurement platform recently acquired by
Marcura, has transitioned to the position of Group CEO.

Read more


UNLOCKING DIGITAL HORIZONS IN MARITIME

An insightful exploration of the digital era’s challenges and opportunities,
especially in light of Generation Z’s entrance into the workforce. Sigrid Teig,
Director of Strategic Customer Partnerships at Marcura, offered her unique
perspectives at the “Making Data Actionable” session on the opening day of
Geneva Dry 2024. 

Read more


[WEBINAR] ALL HANDS ON TECH: TACKLING THE TOP WORRIES OF MARITIME CFOS

Marcura’s insightful webinar explores how maritime financial leaders can
leverage digital solutions to boost profitability and efficiency. In partnership
with maritime consultancy, Thetius, our latest piece of research provides
practical guidance on implementing technologies across your organisation’s
operations, from pre-fixture to post-fixture and the voyage itself.

Read more

More news


WHY ARE CLAIMSHUB.AI & MARCURA PERFECTLY PLACED TO SOLVE THE DEMURRAGE ISSUE?

The ClaimsHub.ai platform has its own team but is owned by, and so draws on the
experience of, the Marcura Group.

To trust someone else to work on your demurrage claims, you’ll need them to have
expertise in dealing with demurrage, which we have in our pre-cursor solution to
ClaimsHub.ai, called Laytime-Desk.

As it’s a platform bringing standardisation and digitalisation to demurrage, you
also want to know your provider has experience here.

The current lack of standardisation in demurrage is similar to the situation 20
years ago with DAs.

Operators and agents also worked according to different standards, and there
were a lot of issues in poorly matching processes.

We have solved that to a large degree with DA-Desk and, based on our experience,
we have studied very carefully how we can help the industry enable a much more
streamlined claims process where everybody wins.





MARCURA FACTS AND FIGURES


800+

Customers


60-STRONG

Compliance team


$12BN

Payments made per year


1000+

Global team members


2001

Established



Finally, Marcura:

 * has strict data security and confidentiality controls and safeguards,
   including ISO certifications
 * is an independent company you can trust with your data.

Marcura has over 20 years of experience working with maritime data,
digitalisation and automation, for our customers worldwide.



REQUEST DEMO
About

ClaimsHub.ai is a business unit under The Marcura Group.



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