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Ash Client Resource Center



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ASH CLIENT RESOURCE CENTER


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Ash kit with the tray insert
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KIT CONTENTS & MATERIALS


Wondering about the contents of a kit? Check out our photo gallery and
familiarize yourself with commons materials. Knowing what to expect in each kit
will help you give patients the best care possible!

Ash Kit & Collection Material Photo Gallery



RECOMMENDED PANELS


Explore some Ash panels that have been designed specifically to make things easy
for you should you want to expand your services! These panels are tests that are
commonly run together or requested by clients and providers. If you are
interested in adding any of these panels to your current contract, please email
clientsuccess@poweredbyash.com.

(Password: 12W31)


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Non-branded blood test instructions
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INSTRUCTIONAL MATERIALS


All Ash instructional materials are intentionally non-branded, so our clients
can pass on directly to patients or host on their own sites.

The written instructions below are included in every test kit, according to the
sample collection device(s) and include both English and Spanish translations
detailing every step of the collection process.

Ash Non-Branded Instructions

Good vs Bad Blood Postcard

We also have instructional videos for our most common collection devices. It is
important to us that patients feel supported throughout the at-home testing
process, so please rebrand and share these videos!

Ash Instructional Videos



TRAY & POSTCARD DESIGN GUIDELINES


The tray or postcard is an opportunity to brand your self-collection kit and
guide patients to additional resources or steps specific to your workflow.
Follow this step-by-step guide on how to brand your kit, including what to
include if you are utilizing registration upon receiving and other common items.

Ash Branding Guidelines


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FREQUENTLY ASKED QUESTIONS


Explore questions relevant to you and your patients. If you have a question not
reflected here, please reach out!

Common Patient Issues

Order Process & Monitoring

Fulfillment, Shipping & Replacements

Sample Collection & Lab Processing

Kit Rejections

Test Results

Contract & Billing

Client & Patient Support

Patient Portal FAQs



TECH DOCUMENTS


The resources below walk you through the integration process so you can get a
better idea of how Ash will work within your existing infrastructure.

Submitting Orders

Registering A Kit

Order Notifications

Results Delivery



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COMPLIANCE & REGULATIONS


Please visit the following link to access our Trust report and request access to
our compliance documentation.


For more information on self-collection / lab developed tests, CLIA/CAP
certification, and state-by-state reporting requirements, see below.





TESTING RESOURCES


The following resources will support you through the testing process as you get
set up with Ash and prepare to start placing orders. Practice every stage of the
process to ensure you are ready to go for launch!

Client Testing Guide




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Ash logo
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QUESTIONS? CONTACT US!


Our client success team is ready and available to assist you with any and all
questions, thoughts, and inquiries! Please reach out to
clientsuccess@poweredbyash.com for assistance.






2024 HOLIDAY CALENDAR


Holiday
Observance Date
New Year's Day
Monday, January 1
Martin Luther King Jr. birthday
Monday, January 15
Presidents’ Day
Monday, February 19
Memorial Day
Monday, May 27
Juneteenth National Independence Day
Wednesday, June 19
Ash Holiday
Friday, June 28
Ash Holiday
Monday, July 1
Independence Day
Thursday, July 4
Labor Day
Monday, September 2
Indigenous People's Day (Columbus Day)
Monday, October 14
Veterans Day
Monday, November 11
Thanksgiving Day
Thursday, November 28
Day After Thanksgiving
Friday, November 29
Christmas Eve
Tuesday, December 24
Christmas Day
Wednesday, December 25