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5 OCTOBER 2022 / THE BREWERY, LONDON



 

#VULNERABILITYSUMMIT




VULNERABILITY SUMMIT AGENDA

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 * Oct 05

Right
Left
 * 09:00
 * 10:00
 * 11:00
 * 12:00
 * 13:00
 * 14:00
 * 15:00

Right
Left
 * Main Stage
 * Breakout

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Main Stage
Breakout
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09:00 - 09:45
Main StageRegistration opens

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09:50 - 10:00
Main StageWelcome address
Speakers
Chris Fitch
Research Fellow
University of Bristol
Denise Crossley
Group Chief CEO
Lantern
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10:00 - 10:30
Main StageKeynote speaker: A minor setback - Alex Lewis 
Speakers
Denise Crossley
Group Chief CEO
Lantern
Alex Lewis
Keynote speaker
Alex Lewis Trust
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10:30 - 11:00
Main StageKeynote: Cost of living: Addressing the crisis
Speakers
Sophie Carre
Head of Corporate Partnerships
The Trussell Trust
Rob Melvill
Head of Income Generation
Citizens Advice
Denise Crossley
Group Chief CEO
Lantern
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11:00 - 11:25
Main StageMorning break

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11:25 - 12:30
BreakoutBreakout session 1: Utilising innovation to improve vulnerable customer
experiences 
Speakers
Sonya Schofield
Head of Vulnerable Consumer Strategy
GAIN Credit
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11:25 - 11:50
Main StageUnderstanding the common harms of vulnerability
Speakers
Chris Fitch
Research Fellow
University of Bristol
Elizabeth Blakelock
Principal Policy Manager
Citizens Advice
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11:50 - 12:10
Main StageA shared language: Communicating with vulnerable groups
Speakers
Chris Fitch
Research Fellow
University of Bristol
Kathryn Townsend
Head of Customer Vulnerability, Accessibility & Inclusion
Nationwide Building Society
Anna Roughley
Head of Insight & Engagement
Lending Standards Board
Denise Crossley
Group Chief CEO
Lantern
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12:10 - 12:30
Main StageMental health: Invisible vulnerability
Speakers
Chris Fitch
Research Fellow
University of Bristol
Alastair Smith-Agbaje
Chief Executive
Lambeth and Southwark Mind
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12:30 - 13:30
Main StageLunch break and networking

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13:30 - 14:30
BreakoutBreakout session 2: Suicide awareness and prevention training

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13:30 - 13:50
Main StageIdentifying vulnerability: Indicators and data
Speakers
Nina White
Director of Financial Customer Care
TSB Bank
Sonya Schofield
Head of Vulnerable Consumer Strategy
GAIN Credit
Chris Fitch
Research Fellow
University of Bristol
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13:50 - 14:10
Main StageBuilding and maintaining a diverse and inclusive workforce
Speakers
Lucile Kamar
Head of Diversity and Inclusion
ITN
Denise Crossley
Group Chief CEO
Lantern
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14:10 - 14:30
Main StageSocial media and vulnerability: How big is the threat?
Speakers
Chris Fitch
Research Fellow
University of Bristol
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14:30 - 14:50
Main StageAfternoon break

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14:50 - 15:50
BreakoutBreakout session 3: Transparency in the workplace: Supporting those with
mental health problems
Speakers
Alastair Smith-Agbaje
Chief Executive
Lambeth and Southwark Mind
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14:50 - 15:10
Main StageCase Study: To be announced shortly

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15:10 - 15:30
Main StageGambling: Protecting those vulnerable
Speakers
Sonya Schofield
Head of Vulnerable Consumer Strategy
GAIN Credit
Kevin Still
Director
DEMSA
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15:30 - 15:50
Main StageClimate change & vulnerability: Impacts and risks
Speakers
Andy Caulton
Chief Executive and Founder
Hope Energy
Chris Fitch
Research Fellow
University of Bristol
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15:50 - 16:00
Main StageClosing remarks
Speakers
Denise Crossley
Group Chief CEO
Lantern
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STREAMS

Main Stage
Breakout


DATE

Wed Oct 5, 2022


SPEAKERS

Alastair Smith-Agbaje
Alex Lewis
Andy Caulton
Anna Roughley
Chris Fitch
Denise Crossley
Elizabeth Blakelock
Kathryn Townsend
Kevin Still
Lucile Kamar
Nina White
Rob Melvill
Sonya Schofield
Sophie Carre
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