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cross menu logo_asp_green Skip to main content
 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Programme
   * 2024 Programme
   * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register

  

 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Programme
   * 2024 Programme
   * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register
 * 

 


 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Programme
   * 2024 Programme
   * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register
 * 


2024 AGENDA



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   Winning Business Models (11) Winning Innovation (25) Winning Teams (16)
   Winning with Customers (23) Winning with Purpose (11)
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   16 Apr 2024 (17) 17 Apr 2024 (38) 18 Apr 2024 (25)

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 * Winning Business Models
 * Winning Innovation
 * Winning Teams
 * Winning with Customers
 * Winning with Purpose

 * 16 Apr 2024
 * 17 Apr 2024
 * 18 Apr 2024

08:00
 1. World Retail Congress Flagship Store Tours
    Various Paris Locations
    240 mins
    Visit iconic Parisian flagship stores, guided by the leaders at the top of
    their game. Be inspired by these locations that are defining the future of
    physical retail.

10:00
 1. The Retail Executive Accelerator Programme: Workshop I
    TBC
    120 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

12:00
 1. Welcome Networking Lunch
    90 mins
    
 2. Future Retail Challenge
    Future Retail Stage
    90 mins
    * Winning Innovation
    This highly anticipated session sees participating colleges and universities
    compete to solve a key retail challenge set by our panel of expert judges

13:30
 1. Welcome to the World Retail Congress 2024
    Main Stage
    5 mins
    

13:35
 1. Opening Address: Alexandre Bompard, Chairman and CEO, The Carrefour Group
    Main Stage
    20 mins
    
    
    Alexandre Bompard, CEO - Carrefour Group

13:55
 1. Keynote Panel: Global Forecasting
    Main Stage
    30 mins
    With uncertainty from the economy to the environment dictating the macro-
    landscape currently, it's difficult for all retailers to understand and
    respond to what might be coming next. This panel pulls together experts to
    dive into the likely global picture in the next 12 months and how retailers
    should be ready to react.
    
    Beth Ann Kaminkow, Global CEO - VMLY&R Commerce
    
    Andrea Drasites, Senior Managing Director - Blackstone

14:25
 1. Keynote Interview: Judith McKenna, Former CEO and President, Walmart
    International
    Main Stage
    20 mins
    
    
    Judith McKenna, Former President and CEO - Walmart International

14:45
 1. Keynote Address: Sergio Bucher, Executive Board Member, Otto Group
    Main Stage
    20 mins
    * Winning Innovation
    Otto Group have embraced new innovations to take this legacy retailer into
    new ground and new territories. Hear more about the ways they are continuing
    to innovate, build resilience and improve their customer experience.
    
    Sergio Bucher, Member of the Executive Board, Retail and Brands - Otto Group

15:05
 1. Keynote Address: Alain Goudsmet, Founder & Partner, Mentally Fit
    Main Stage
    30 mins
    
    
    Alain Goudsmet, Founder & Partner - Mentally Fit

15:35
 1. Afternoon Networking Break
    25 mins
    

16:00
 1. Brains' Trust Workshop: Applying AI
    Lab 10
    90 mins
    * Winning Innovation
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.
 2. Future Retail Challenge Winners Announcement
    Main Stage
    30 mins
    * Winning Innovation
    Our judges take to the stage to announce the winners of the Future Retail
    Challenge!

16:30
 1. Winning Business Models Knowledge Partner Panel
    Main Stage
    40 mins
    * Winning Business Models
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.
    AlixPartners
    
    Matt Clark, Partner & Managing Director, Head of Retail EMEA - AlixPartners
    
    Peter Day, Global Head of Strategy - SHEIN

17:10
 1. Keynote Address: Ian Bailey, CEO, Kmart Group
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    Join this special session to hear more about how Kmart Group have continued
    to find success with customers and build new ways of working in their model.
    
    Ian Bailey, Managing Director - Kmart Group Ltd. (Kmart Australia, Target
    Australia and Anko Global)

17:30
 1. Keynote Address: What do Gen Z Want?
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    * Winning with Customers
    
    
    Anastasia Pelot, Content Marketing Manager - Ypulse

18:30
 1. Opening Reception
    TBC
    90 mins
    The World Retail Congress 2024 reception for all delegates to meet and
    network. Delegates are invited to celebrate the end of the first day and
    continue their networking in a more relaxed atmosphere.

08:00
 1. Private Breakfast: Designing a sustainable future for cities
    TBC
    60 mins
    With consumers and governments demanding effective urban planning that
    considers the needs of a changing, more energy-conscious world, this
    breakfast has been expertly crafted to allow retailers to discuss the future
    for shopping destinations within this changing landscape.
    Diriyah Square
    
    Mohamed Saad, President - Diriyah Company
 2. Wake up with the CEOs
    Track 3
    60 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    * Winning with Customers
    * Winning with Purpose
    This special session at World Retail Congress brings together a stellar
    line-up of retail CEOs and leaders to discuss their key takeaways from the
    conversations so far and take a look at the upcoming day.

09:00
 1. Welcome to the World Retail Congress Day Two
    Main Stage
    5 mins
    

09:05
 1. Keynote Address: Redefining Retail
    Main Stage
    15 mins
    * Winning Business Models
    * Winning with Customers
    Who is the customer of tomorrow? What do they expect from retailers? How do
    you speak to them? This session will kick-start our day by delving into
    creating an experience that attracts, retains and impresses the customer of
    tomorrow
    
    Guiseppe Stigliano, Professor of Retail Marketing Innovation and CEO -
    Spring Studios

09:20
 1. Winning with Customers through Data-Driven Experiences
    Main Stage
    40 mins
    * Winning with Customers
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.
    Deloitte

10:00
 1. Keynote Interview: Thierry Garnier, CEO, Kingfisher
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    
    
    Thierry Garnier, CEO - Kingfisher

10:20
 1. Keynote Address: Guillaume Motte, CEO, Sephora
    Main Stage
    20 mins
    * Winning with Customers
    
    
    Guillaume Motte, CEO - Sephora

10:40
 1. Keynote Panel: Capturing Customer Love and Loyalty with Innovation
    Main Stage
    30 mins
    * Winning Innovation
    * Winning with Customers
    This expert panel brings together retailers that are winning with new
    customers to explore what is working to attract and keep the loyalty of a
    whole new consumer base
    
    Richard Flint, Brand President - Europe - Claire's
    
    Anton Vincent, President, North America and Global Ice Cream - MARS Wrigley
    
    Ger Wright, Managing Director, Sports - Frasers Group

11:10
 1. Keynote Address: John King, CEO, Myer
    Main Stage
    20 mins
    
    
    John King, CEO - Myer

11:30
 1. Morning Networking Break
    30 mins
    

12:00
 1. What is a world-class shopping experience to Gen Z?
    Track 1
    20 mins
    * Winning with Customers
    From high expectations around convenience and speed to new payment types '
    Gen Z seem to want it all! Take a moment to truly dive into the needs of
    this group and how to define a best-in-class experience.
 2. Getting social media right
    Track 2
    20 mins
    * Winning with Customers
    Social media is developing quickly ' and consumer tastes, attitudes and
    behaviours on different platforms are changing just as fast. In this
    deep-dive session, find out how to future-proof your social strategy ' where
    you are going wrong and how retail brands can build a better social
    presence.
    
    Michael Müller, CEO - Impact X
 3. Exploring new expansion in CEE
    Track 3
    40 mins
    * Winning Innovation
    Take this deep-dive into the next retail hot-spot and focus on expansion.

12:20
 1. How we became the first, profitable, online discount food retailer
    Track 1
    20 mins
    * Winning with Customers
    Norwegian online food retailer Oda has demonstrated through technology and
    logistics and a continual focus on improvement that it can deliver that
    elusive profit.
    
    Karl Munthe-Kaas, Founder and CEO - Oda
 2. Embracing retail media networks and make your reach go further
    Track 2
    20 mins
    * Winning with Customers
    With the retail media industry predicted to be valued at $128 billion in
    2023, there is a huge opportunity for retailers to more effectively leverage
    their touchpoints with consumers. This deep-dive will explore what a
    successful retail media network looks like and how to replicate this in your
    business

12:40
 1. Global Retail Associations
    Regency 1
    40 mins
    * Winning Business Models
    * Winning Teams
    * Winning with Purpose
    This exclusive session has been designed specifically for those
    representatives from global retail associations to come together in a
    closed-door format to share their key pain-points and priorities for the
    year ahead. Working across markets to get retail's voice heard!
 2. Delivering a post-purchase customer experience that drives growth
    Track 1
    30 mins
    * Winning with Customers
    Are you making the most of the post-purchase experience to continue to
    delight customers? This expert case-study panel will explore how to make the
    most out of the moment of fulfilment - and turn that into a growth
    opportunity.
    nShift
    
    Marjorie Rijnaars, Omni Channel Project Manager - Hunkemoller
 3. Content-rich retailing ' the art of content creation and how to connect with
    your customers
    Track 2
    30 mins
    * Winning with Customers
    Retailers are having to become content-creators as consumers demand more
    from their relationships than simply transactional moments. Are you making
    the most out of these new opportunities?
    
    David Roth, CEO; Chair - The Store WPP; BAV
 4. A Destination Like No Other: What is the future of physical retail
    Track 3
    30 mins
    * Winning Innovation
    From exciting new activations in-store to combining with different
    entertainment and hospitality centres, there is a dynamic and interesting
    future for retail. Hear from those truly defining the future of physical
    retail

13:10
 1. The Retail Executive Accelerator Programme: Workshop II
    Lab 10
    60 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

13:19
 1. Networking Lunch Break
    51 mins
    

14:10
 1. Building a brand with sustainable growth plans
    Track 1
    30 mins
    * Winning with Customers
    This session will focus on how growth should be planned with sustainability
    and longevity in mind.
 2. Marketplaces
    Track 2
    30 mins
    * Winning Business Models
    Many retailers have found success exploring the new world of Marketplaces -
    this session will dive into the potential opportunities - and pitfalls -
    with this business model.
    
    Christina Fontana, Senior director, Brand operations - SHEIN
    
    Andreas Roedl, VP Fashion Proposition - Zalando
    
    Tom Gong, CEO - Talaria
 3. The future of grocery retail
    Track 3
    30 mins
    * Winning Innovation
    This panel of grocery retailers and brands will discuss the future of food
    retail.
    McKinsey & Co.

14:40
 1. Customer Focus
    Regency 1
    60 mins
    * Winning with Customers
    This exclusive session has been designed specifically for executives to
    understand how to win customers with purpose. Join this closed-door workshop
    to share key pain-points and priorities for the year ahead and understand
    how purpose-led retailing can drive new customer acquisition.
    
    Bobby Jones, Founding Partner - Conspiracy of Love
 2. Unlocking the secret DNA of high performing teams
    Track 1
    30 mins
    * Winning Teams
    What is the magic DNA? To unlock this and to find out how to replicate it
    across the business, the World Retail Congress with KultraLab has undertaken
    a major study in collaboration with retailers around the world.
    
    Judith McKenna, Former President and CEO - Walmart International
    
    Steve Baggi, Founder and CEO - KultraLab
    
    Ulrika Biesèrt, Global People and Culture Manager - Ingka Group
    
    James Goodman, People Director, UK, Ireland, India and Booker - Tesco
    
    Suzanne Long, Chief Sustainability and Transformation Officer - Albertsons
 3. The next generation retail models disrupting the industry and the trends
    guiding them
    Track 2
    30 mins
    * Winning Business Models
    In exclusive research from Euromonitor, hear about the digital trends
    shaping retail today.
    
    Albert Larter, CEO and Co-Founder - Wakuda
    
    Ramy Brook, Founder and CEO - Ramy Brook
 4. Applications of Data to Drive New Sales and New Customers
    Track 3
    30 mins
    * Winning Innovation
    Join this exclusive panel as experts discuss their data pain-points and how
    to solve them!
    Snowflake

15:10
 1. Afternoon Networking Break
    20 mins
    
 2. Brains' Trust Workshop: Inclusive Team Culture
    Lab 10
    90 mins
    * Winning Teams
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.

15:30
 1. Keynote Interview: The Future of Department Stores with Galeries Lafayette
    and Harrods
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    Department Stores have long been seen as a dying format - but these leaders
    are redefining the category and guiding their special stores to new heights.
    Learn how they have expanded the role of the department store and created
    new, memorable experiences for customers.
    
    Selvane Mohandas du Ménil, Managing Director - International Association of
    Department Stores
    
    Nicolas Houzé, CEO - Galeries Lafayette
    
    Michael Ward, Managing Director - Harrods

15:50
 1. Keynote Address: Jean-Marc Bellaiche, CEO, Printemps
    Main Stage
    20 mins
    * Winning Innovation
    * Winning Teams
    * Winning with Purpose
    
    
    Jean-Marc Bellaiche, CEO - Printemps

16:10
 1. Winning Ways to Recruit and Retain Talent in the Retail Industry
    Main Stage
    30 mins
    * Winning Teams
    Anchored around latest research by Coca Cola Retail Research Council on
    recruitment and retention crisis in the retail industry and the solutions
    with panel of 3 leading retailers
    
    Ulrika Biesèrt, Global People and Culture Manager - Ingka Group
    
    Anthony Hucker, CEO - South Eastern Grocers
    
    Suzanne Long, Chief Sustainability and Transformation Officer - Albertsons

16:40
 1. Keynote Interview: Scott Price, CEO, Dairy Farm International
    Main Stage
    20 mins
    * Winning Teams
    * Winning with Customers
    
    
    Scott Price, CEO - Dairy Farm

17:00
 1. Winning Innovation Knowledge Partner Panel
    40 mins
    * Winning Innovation
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.
    BCG

17:40
 1. Closing Address: How to deliver high performance
    20 mins
    * Winning Teams
    
    
    Sir Clive Woodward, Former England and Team GB Coach

18:30
 1. Women in Retail Reception and Presentation of 2024 Woman of the Year Award
    Dior, Av. Montaigne
    

20:00
 1. Evening Functions
    TBC
    120 mins
    

08:00
 1. Wake up with the CEOs
    Track 3
    60 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    * Winning with Customers
    * Winning with Purpose
    This special session at World Retail Congress brings together a stellar
    line-up of retail CEOs and leaders to discuss their key takeaways from the
    conversations so far and take a look at the upcoming day.

09:00
 1. Welcome to the World Retail Congress Day Three
    Main Stage
    5 mins
    

09:05
 1. High Performance is a Marathon. Not a Sprint
    Main Stage
    15 mins
    * Winning Innovation
    * Winning Teams
    * Winning with Purpose
    In this special opening address for day 3, the Congress is delighted to
    welcome back Bobby Jones, author and consultant to global businesses focused
    on the power of purpose.
    
    Bobby Jones, Founding Partner - Conspiracy of Love

09:20
 1. Keynote Address: Andrea Dorigo, Head of Global Retail, Adidas
    Main Stage
    20 mins
    * Winning with Purpose
    
    
    Andrea Dorigo, Head of Global Retail - Adidas

09:40
 1. Balancing Purpose, Planet and Profit
    Main Stage
    30 mins
    * Winning with Purpose
    Take away behind-the-scenes insight into the success of this purpose-led
    business from the ground-up and how purpose and profit can find harmony.
    
    James Reinhart, Co-Founder & CEO - thredUP

10:10
 1. Driving Growth Through Building Communities
    Main Stage
    40 mins
    * Winning with Purpose
    Join this group of industry-defining brands as they discuss the ways in
    which they have developed communities of consumers and how this has impacted
    their growth.

10:50
 1. Keynote Address: Frederic Duval, Country Manager, France, Amazon
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    Amazon are defining the next generation of customer experience: take away
    insight into what is next for this industry behmoth.
    
    Frederic Duval, Country Manager, France - Amazon

11:10
 1. Morning Networking Break
    30 mins
    
 2. The Retail Executive Accelerator Programme: Workshop III
    Lab 10
    60 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

11:40
 1. Brains' Trust Workshop: Returns Reformation
    Regency 1
    80 mins
    * Winning Innovation
    * Winning with Customers
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.
    nShift
 2. How do you embed purpose in all aspects of your business?
    Track 1
    40 mins
    * Winning with Purpose
    Hear from this expert panel of retailers on how they have chosen to embed
    their purpose in different ways across the business, and how that has
    impacted attracting and retaining customers
    
    Belén Frau, Global Communications Manager - Ingka Group
    
    Natasha Tuli, Founder and CEO - Soulflower
 3. How store design can engage and delight and drive sales!
    Track 2
    40 mins
    * Winning Innovation
    Be inspired by this panel of experts as they deep-dive into the store design
    pushing boundaries - and driving sales!
    
    Deborah Patton, Editor - Robin Report
    
    Kevin R. Roche, Store Designer - Roche Design
 4. Next generation customers, next generation retailers
    Track 3
    40 mins
    * Winning with Customers
    Expect challenging ideas and insights. From those founding new brands that
    speak to their peers and have found success through this deep understanding
    of their target consumer to future leaders, determined to drive change
    across retail
    
    Finnegan Shepard, Founder and CEO - both&

12:20
 1. How do we get to a circular economy?
    Track 1
    40 mins
    * Winning with Purpose
    Join this expert panel as they discuss the steps needed to move towards a
    circular economy and how retailers can start with small, impactful steps.
    
    Cyndi Rhoades, Founder - Worn Again Technologies
    
    Saasha Celestial-One, Founder and CEO - Olio
 2. Transforming the position of the store associate
    Track 2
    40 mins
    * Winning Innovation
    * Winning Teams
    Be inspired in this short deep-dive into how this retailer has defined a new
    generation of store associates and given customers a next-generation
    experience in-store.
    Vusion Group
 3. What you need to know now about your next generation customers. Retail and
    Gen Alpha.
    Track 3
    40 mins
    * Winning with Customers
    Led by a team of Gen Z retail consultants, this Retail Stretch session will
    reveal the results of their research talking to Gen Alpha about how they
    view shopping and what they expect from retailers, brands and the channels
    they prefer to use.
    Q&A Consultancy

13:00
 1. Networking Lunch Break
    60 mins
    
 2. The Retail Executive Accelerator Programme: Workshop III
    Lab 10
    60 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

14:00
 1. Case-Study: What can we learn about high-performing retail from China?
    Main Stage
    20 mins
    * Winning Innovation
    
    
    Nicolas Cano, Head of Tmall Luxury - Alibaba

14:20
 1. A Sustainable Food Future
    Main Stage
    30 mins
    * Winning with Purpose
    
    
    Reniera O'Donnell, Food Initiative Lead - Ellen Macarthur Foundation

14:50
 1. Keynote Address: An Entrepreneurial Spirit and Inclusive Leadership
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    How is purpose achieved in reality and how does the leadership encourage
    this in the daily operation of the business?

15:10
 1. Keynote Fireside Chat: Regis Schultz, CEO, JD Sports
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    
    
    Regis Schultz, CEO - JD Sports

15:30
 1. Extending High-Performance into New Channels, Models and Teams
    Main Stage
    20 mins
    * Winning with Customers
    This exclusive session will dive into the lessons learnt from setting up new
    channels, models and teams and getting to the high-performance of today by
    one of the most important brands operating today.
    
    Sanjay Luthra, Managing Director - EMEA Mattel

15:50
 1. Closing Keynote: To be Announced
    Main Stage
    20 mins
    

16:15
 1. Close of World Retail Congress 2024
    


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ABOUT WORLD RETAIL CONGRESS

Since 2007, World Retail Congress has been the premier platform for in-depth
research, content and events; driving retail growth and inspiring valuable
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LOCATION

Hyatt Regency
Paris Etoile
France

2024 DATES

Tuesday 16 April
Wednesday 17 April
Thursday 18 April

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