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<form id="ups-header_search" class="header-search" role="search" method="post" action="/ca/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
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  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

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 1. Home
 2. Shipping Support
 3. Legal Terms and Conditions
 4. Fight Fraud


PROTECT YOURSELF FROM FRAUD AND SCAMS

Received a text, call or email that seems suspicious? Don’t respond to it.

Email UPS



RECOGNIZE AND REPORT FRAUD

 * Slow Down - Scammers rely on urgency to create panic. Be cautious of anything
   that implies you must act immediately. Take the time to review the message,
   then review it again.
 * Don’t Click — Check the Link - Legitimate UPS links will start with
   “https://www.ups.com”, “https://billing.ups.com”, "https://go.ups.com" or
   "http:/links4.upsemail.com".
 * Check the Details - Are there spelling or grammar errors? Generic greetings,
   like “Sir or Madame?” Fraudsters will frequently use small typos to trick you
   into clicking on the link.
 * Report It - Send examples to UPS at fraud@ups.com or report it to the
   National Cybercrime Coordination Centre (NC3).
 * Delete and Block It - So you don’t accidentally interact with it later.


WHAT MESSAGES ARE FROM UPS?



Texts Will Come From:
69877

Emails Will Come From:
accountconfirm@ups.com, mcinfo@ups.com, pkginfo@ups.com,
customer-notifications@ups.com, auto-notify@ups.com, emailinfo@ups.com,
invoice-notification@ups.com, donotreply@ups.com, ups@emails.ups.com,
ups@upsemail.com or UPSAdministrationSupport@ups.com




COMMON FRAUD SCENARIOS

Fraudsters may use these messages to mislead you into engaging with them.


PAYMENT IS NEEDED OR OVERDUE

Never wire money, send money orders, gift cards or cash. Use secure payment
methods like the UPS Billing Centre.

Go to the Billing Centre


FUNDS REQUIRED FOR PACKAGE DELIVERY

Only a few packages require money for delivery: Collect on delivery, duties or
taxes. Tracking your package is the safest way to see if any fees are due.

Track Now


ACCOUNT OR PAYMENT INFO REQUESTED

Unexpected alerts about your account could be fraud. Confirm there are no
suspicious shipping or billing activities by logging in to UPS.com.

Log In To Confirm

You can read how UPS is protecting you from similar scenarios here.


TYPES OF FRAUD

Fraudsters may target you on a variety of channels. Read some real-world
examples.

Spam and Phishing Emails

Fraudulent e-mails adopt many different forms and are the unauthorized actions
of third parties not associated with UPS. These e-mail messages referred to as
"phishing" or "spoofing" are becoming more common and may appear legitimate by
incorporating company brands, colours or other legal disclaimers. Help protect
yourself by becoming familiar with these methods of fraud:

 * Spam: Often referred to as "junk mail," spam consists of e-mail messages that
   are unsolicited by the recipient and that target the recipient with direct
   mail messages.
 * Phishing: The term "phishing," as in fishing for confidential information,
   refers to a scam in which the sender attempts to fraudulently obtain and use
   personal or financial information.

Please be advised that UPS does not request payments, personal information,
financial information, account numbers, IDs, passwords or copies of invoices in
an unsolicited manner through e-mail, mail, phone or fax or specifically in
exchange for the transportation of goods or services. UPS accepts no
responsibility for any costs or charges incurred as a result of fraudulent
activity.

View Examples of Fraudulent Emails

Awareness and recognition of fraudulent letters, e-mails and phishing attempts
is vital to protecting yourself against theft and other related crimes. Common
indicators that an e-mail might be fraudulent include the following:

 * Design Flaws: An e-mail containing distorted or irregularly sized logos
 * Poor Grammar: Grammatical errors and excessive use of exclamation points 
 * Misspellings: Incorrectly spelled words or links to altered websites (For
   example, modifications or variations of the legitimate www.ups.com website
   address, such as www.unitedparcelservices.com)
 * Sense of Urgency: Alarming messages requesting immediate action, such as
   "Your account will be suspended within 24 hours." or "Contact us immediately
   to claim your parcel or prize."
 * Unexpected Requests: A request attempting to obtain money, financial
   information (e.g. bank account or payment card numbers), or personal
   information in exchange for the delivery of a package or other article 
 * Communication Gaps: An e-mail that does not provide an alternative method for
   communicating the requested information (i.e. telephone, mail, or physical
   locations)
 * Deceptive Link: A link contained within an e-mail that appears to direct your
   browser to a known, safe site but actually directs your browser to another
   location, potentially to an unsafe or fraudulent site. You can detect this by
   hovering over the link with your cursor.  This causes the actual destination
   of the link to display in a pop-up, the lower left of your status bar, or
   other location depending on your e-mail client. It is suspicious if the
   actual destination does not match the address in the link. Also be suspicious
   of links containing numbers in place of letters, abbreviations, and slight
   misspellings in the link.

Some legitimate UPS communications may come in the form of an e-mail with an
"epackage" link contained within the e-mail. These messages are designed to
increase the protection around sensitive information, and the associated link
will always start with https://ftp2.ups.com.

Fraudulent e-mails often appear to come from trusted sources, with the true
sender revealed only through the Internet headers (not the same as the email
headers).  The Internet headers can be found through your e-mail system from
within the e-mail, using various methods depending upon the e-mail system you
use.  For example, in Microsoft Outlook, this is accomplished by opening the
e-mail in a separate window, clicking on the "File" tab and then choosing
"Properties."  The internet headers will be shown in the box at the bottom of
the window.

Additional information on spam or phishing can be found online at the Federal
Trade Commission website.

Visit the Federal Trade Commission

Fraudulent Text Messages, Phone Calls and Other Communications

In addition to fraudulent websites and e-mails, fraudsters also may use the
telephone, text messages, a fax machine, letters, or other communication methods
in an attempt to gather your personal information. These fraudulent
communications are the unauthorized actions of third parties not associated with
UPS. Fraudulent communications claiming to be from UPS may claim to indicate a
package is waiting to be delivered. These communications will generally ask you
for personal information and/or a payment in advance of receiving a package, or
may indicate a need to update your account by obtaining personal information or
a copy of your UPS invoice. The links in the text messages may contain malware
or direct to a fraudulent website.

If UPS contacts you regarding a package, the UPS representative will always be
able to provide a tracking number, which you can verify on our website. You also
should know that UPS may contact you from time to time regarding service
offerings or for marketing purposes, but you may always verify our phone number
and call back before proceeding.

If you are ever unsure of the validity of a communication, ask for the caller's
first and last name and a call-back telephone number.

If you are unsure of the validity of a text, do not click or select any links or
open any attachments as they may contain a virus.

View Examples of Text Messages
View Examples of Fraudulent Faxes

Fake Websites

In the past, successful fraudsters may have needed "an honest face." However,
today's criminals only need a legitimate-looking website or e-mail to commit
fraud.

We regularly monitor the Internet for the unauthorized use of the UPS brand to
protect our customers. The unauthorized or unlicensed use of UPS intellectual
property (trademarks, copyrights, patents, and trade secrets) is monitored and
acted upon, if known. Please note that some fraudulent websites may have the
look and feel of a legitimate UPS website. To be assured you are accessing an
authorized UPS website, use "ups.com" rather than a link embedded in another
source.

View Examples of Fraudulent Websites

Fraudulent Cheques or Money Orders

One fraud type involves sending fraudulent cheques or money orders, usually by
UPS Next Day Air® service, either in response to an online advertisement or as
part of a fraudulent job offer. Do not assume that the method of delivery lends
any legitimacy to the contents of the package.

If you have received an unexpected cheque or money order, you should assume it
is fraudulent. You should also be extremely cautious if you receive a cheque or
money order for an amount greater than the expected amount. You may be contacted
by e-mail with a request to cash or deposit the money and return a portion of it
using Western Union or other means. The fraudster will advise that you keep a
portion of the money, which is less than generous considering the original
cheque is probably fraudulent. Even the bank may initially believe the cheque or
money order to be legitimate, only to discover the truth later and return it to
you for repayment.

Work From Home Scams

Most illegitimate "work from home" job scams can be avoided by watching out for
unrealistic pay promises with no experience necessary, or jobs that require you
to make a payment before divulging specifics. Some of these scams, however, are
more difficult to identify as fraudulent, and may result in you being personally
liable. Some identified examples include:

 1. Payroll (or Other Checks) Processor: The scam version of this job involves
    printing and sending "payroll" or other checks or money orders (usually by
    UPS Next Day® Air or other overnight delivery). The fraudster may have
    provided or asked you to purchase check production software and will provide
    or ask you to obtain a UPS (or competitor) account number. The fraudster may
    also provide a bank account number to use when printing the checks, a
    digital signature, and a list of names, addresses, and amounts for payment.
    The fraudulent checks are then sent to people who advertised items for sale.
    They are asked to cash checks, often written for an amount greater than the
    asking price, and to return a portion of the money along with the purchased
    item. The checks are later returned by the bank as fraudulent.
 2. Mystery Shopping: Legitimate mystery shoppers shop in stores and provide
    feedback to the store (or a third party) regarding the experience. In the
    scam version of this job, "mystery shoppers" are asked to use funds sent to
    them via check or money order—later determined to be fraudulent. This
    sometimes involves wiring a portion of the money back to "mystery shop" a
    third party (e.g. Western Union).
 3. Returns Processing Position: The scam version of this job offers part-time
    work to receive and process incoming shipments from a company's clients. The
    companies often sell electronics, or baby accessories, or automotive parts.
    You are instructed to inspect the packages and to follow instructions
    received from your "Returns Manager", such as to repack and send the
    merchandise to another location. There may be no initial expense outlay, and
    all supplies are ordered and sent to you for this position. Communication is
    done primarily via- email.

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