www.surveymonkey.com
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Submitted URL: https://click.herd.plainscapital.com/?qs=5719a58e951163846a69109854f2c83e525311cd87f20e82c713beb2357155cba7f5899ae97d71ec37ed6ec200e5...
Effective URL: https://www.surveymonkey.com/r/326L9BS
Submission: On September 13 via manual from US — Scanned from DE
Effective URL: https://www.surveymonkey.com/r/326L9BS
Submission: On September 13 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyForm — POST
<form name="surveyForm" action="" method="post" enctype="multipart/form-data" novalidate="" data-survey-page-form="">
<div class="questions clearfix">
<div class="question-row clearfix
">
<div data-question-type="matrix_rating" data-rq-question-type="emoji" class="question-container
">
<div id="question-field-135595802" data-qnumber="1" data-qdispnumber="1" data-question-id="135595802" class=" question-emoji-rating qn question rating question-required">
<h3 class="screenreader-only">Question Title</h3>
<div class=" question-fieldset question-legend">
<h4 id="question-title-135595802" class=" question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 1<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How easy was it to open your account online? Select a star rating between 1 and 5. <em>(1 is difficult; 5 is easy)</em></span>
</h4>
<div class="question-body question-body-emoji clearfix notranslate ">
<table class="question-emoji-rating-table question-matrix-table table-reset" cellspacing="0" role="presentation">
<thead>
<tr>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
</tr>
</thead>
<tbody>
<tr data-radio-button-group="" class="question-matrix-row-even question-matrix-row-last">
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="1 star">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135595802_1010023182_1010023183" name="135595802_1010023182" type="radio" class="emoji-button-input" value="1010023183" aria-label="1 star" aria-describedby="135595802_1010023182_1010023183-label"
aria-checked="false">
</div>
<span id="135595802_1010023182_1010023183-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="2 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135595802_1010023182_1010023184" name="135595802_1010023182" type="radio" class="emoji-button-input" value="1010023184" aria-label="2 stars" aria-describedby="135595802_1010023182_1010023184-label"
aria-checked="false">
</div>
<span id="135595802_1010023182_1010023184-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="3 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135595802_1010023182_1010023185" name="135595802_1010023182" type="radio" class="emoji-button-input" value="1010023185" aria-label="3 stars" aria-describedby="135595802_1010023182_1010023185-label"
aria-checked="false">
</div>
<span id="135595802_1010023182_1010023185-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="4 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135595802_1010023182_1010023186" name="135595802_1010023182" type="radio" class="emoji-button-input" value="1010023186" aria-label="4 stars" aria-describedby="135595802_1010023182_1010023186-label"
aria-checked="false">
</div>
<span id="135595802_1010023182_1010023186-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="5 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135595802_1010023182_1010023187" name="135595802_1010023182" type="radio" class="emoji-button-input" value="1010023187" aria-label="5 stars" aria-describedby="135595802_1010023182_1010023187-label"
aria-checked="false">
</div>
<span id="135595802_1010023182_1010023187-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_horiz" data-rq-question-type="single_choice_horiz" class="question-container
">
<div id="question-field-135597410" data-qnumber="2" data-qdispnumber="2" data-question-id="135597410" class=" question-single-choice-radio qn question horiz question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-135597410" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 2<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Did you find it easy to understand and follow the steps to open the account?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="horizontal-answer-options clearfix">
<div class="answer-option-cell" data-answer-id="1010037529">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135597410">
<input id="135597410_1010037529" aria-labelledby="135597410_1010037529_label" name="135597410" type="radio" role="radio" class="radio-button-input " value="1010037529" aria-checked="false">
<label data-sm-radio-button-label="" id="135597410_1010037529_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135597410_1010037529">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010037530">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135597410">
<input id="135597410_1010037530" aria-labelledby="135597410_1010037530_label" name="135597410" type="radio" role="radio" class="radio-button-input " value="1010037530" aria-checked="false">
<label data-sm-radio-button-label="" id="135597410_1010037530_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135597410_1010037530">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Somewhat </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091135241">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135597410">
<input id="135597410_1091135241" aria-labelledby="135597410_1091135241_label" name="135597410" type="radio" role="radio" class="radio-button-input " value="1091135241" aria-checked="false">
<label data-sm-radio-button-label="" id="135597410_1091135241_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135597410_1091135241">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="matrix_rating" data-rq-question-type="single_choice_matrix" class="question-container
">
<div id="question-field-135595803" data-qnumber="3" data-qdispnumber="3" data-question-id="135595803" class=" question-matrix question-matrix-non-accordion qn question rating question-required">
<h3 class="screenreader-only">Question Title</h3>
<div class=" question-fieldset question-legend">
<h4 id="question-title-135595803" class=" question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 3<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How much time did it take you to open the account online?</span>
</h4>
<div class="question-body clearfix notranslate ">
<table class="question-matrix-table table-reset reflow" cellspacing="0" role="presentation">
<thead>
<tr>
<td style="width:25.0%;" class="matrix-col-label question-body-font-theme user-generated"> Less than 5 minutes </td>
<td style="width:25.0%;" class="matrix-col-label question-body-font-theme user-generated"> 5 to 10 minutes </td>
<td style="width:25.0%;" class="matrix-col-label question-body-font-theme user-generated"> 11 to 20 minutes </td>
<td style="width:25.0%;" class="matrix-col-label question-body-font-theme user-generated"> More than 20 minutes </td>
</tr>
</thead>
<tbody>
<tr data-radio-button-group="" row="0" class="question-matrix-row-even question-matrix-row-last">
<td class="touch-sensitive" col="0">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595803">
<input id="135595803_1091137788_1010023193" aria-labelledby="135595803_1091137788_1010023193_label" name="135595803_1091137788" type="radio" role="radio" class="radio-button-input " value="1010023193" aria-checked="false">
<label data-sm-radio-button-label="" id="135595803_1091137788_1010023193_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595803_1091137788_1010023193">
<span data-position="0" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text"></span> Less than 5 minutes </span>
</label>
</div>
</td>
<td class="touch-sensitive" col="1">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595803">
<input id="135595803_1091137788_1010023194" aria-labelledby="135595803_1091137788_1010023194_label" name="135595803_1091137788" type="radio" role="radio" class="radio-button-input " value="1010023194" aria-checked="false">
<label data-sm-radio-button-label="" id="135595803_1091137788_1010023194_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595803_1091137788_1010023194">
<span data-position="1" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text"></span> 5 to 10 minutes </span>
</label>
</div>
</td>
<td class="touch-sensitive" col="2">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595803">
<input id="135595803_1091137788_1010023195" aria-labelledby="135595803_1091137788_1010023195_label" name="135595803_1091137788" type="radio" role="radio" class="radio-button-input " value="1010023195" aria-checked="false">
<label data-sm-radio-button-label="" id="135595803_1091137788_1010023195_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595803_1091137788_1010023195">
<span data-position="2" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text"></span> 11 to 20 minutes </span>
</label>
</div>
</td>
<td class="touch-sensitive" col="3">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595803">
<input id="135595803_1091137788_1010023196" aria-labelledby="135595803_1091137788_1010023196_label" name="135595803_1091137788" type="radio" role="radio" class="radio-button-input " value="1010023196" aria-checked="false">
<label data-sm-radio-button-label="" id="135595803_1091137788_1010023196_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595803_1091137788_1010023196">
<span data-position="3" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text"></span> More than 20 minutes </span>
</label>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-135595804" data-qnumber="4" data-qdispnumber="4" data-question-id="135595804" class=" question-single-choice-radio qn question vertical question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-135595804" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 4<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Did you have any issues with the online account opening process? <em>If yes, tell us what happened.</em></span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1010023200">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595804">
<input id="135595804_1010023200" aria-labelledby="135595804_1010023200_label" name="135595804" type="radio" role="radio" class="radio-button-input " value="1010023200" aria-checked="false">
<label data-sm-radio-button-label="" id="135595804_1010023200_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595804_1010023200">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No, I did not have any issues </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container">
<label class="question-body-font-theme answer-label other-answer-label comment-label user-generated" for="135595804_other"> Yes, I had issues </label>
<textarea id="135595804_other" name="135595804_other" class="textarea other-answer-text" maxlength="20000" rows="3" cols="50" data-other-text=""></textarea>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_horiz" data-rq-question-type="single_choice_horiz" class="question-container
">
<div id="question-field-135595805" data-qnumber="5" data-qdispnumber="5" data-question-id="135595805" class=" question-single-choice-radio qn question horiz question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-135595805" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 5<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> If you needed assistance and spoke to someone at the bank, how happy are you with the assistance you received? Select a number between 1 and 5. <em>(1 is not happy at all; 5 is very happy)</em></span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="horizontal-answer-options clearfix">
<div class="answer-option-cell" data-answer-id="1010023205">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1010023205" aria-labelledby="135595805_1010023205_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1010023205" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1010023205_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1010023205">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010023206">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1010023206" aria-labelledby="135595805_1010023206_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1010023206" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1010023206_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1010023206">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 2 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010059343">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1010059343" aria-labelledby="135595805_1010059343_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1010059343" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1010059343_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1010059343">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 3 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010059344">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1010059344" aria-labelledby="135595805_1010059344_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1010059344" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1010059344_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1010059344">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 4 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010059345">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1010059345" aria-labelledby="135595805_1010059345_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1010059345" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1010059345_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1010059345">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 5 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091142623">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135595805">
<input id="135595805_1091142623" aria-labelledby="135595805_1091142623_label" name="135595805" type="radio" role="radio" class="radio-button-input " value="1091142623" aria-checked="false">
<label data-sm-radio-button-label="" id="135595805_1091142623_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135595805_1091142623">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> I didn't need to talk to anyone </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="matrix_rating" data-rq-question-type="emoji" class="question-container
">
<div id="question-field-135602467" data-qnumber="6" data-qdispnumber="6" data-question-id="135602467" class=" question-emoji-rating qn question rating question-required">
<h3 class="screenreader-only">Question Title</h3>
<div class=" question-fieldset question-legend">
<h4 id="question-title-135602467" class=" question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 6<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How would you rate your overall experience in opening your account(s) online? Select a star rating between 1 and 5. <em>(1 is difficult; 5 is easy)</em></span>
</h4>
<div class="question-body question-body-emoji clearfix notranslate ">
<table class="question-emoji-rating-table question-matrix-table table-reset" cellspacing="0" role="presentation">
<thead>
<tr>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
<td style="width:20.0%;" class="matrix-col-label question-body-font-theme user-generated">
</td>
</tr>
</thead>
<tbody>
<tr data-radio-button-group="" class="question-matrix-row-even question-matrix-row-last">
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="1 star">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135602467_1010061383_1091148498" name="135602467_1010061383" type="radio" class="emoji-button-input" value="1091148498" aria-label="1 star" aria-describedby="135602467_1010061383_1091148498-label"
aria-checked="false">
</div>
<span id="135602467_1010061383_1091148498-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="2 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135602467_1010061383_1091148499" name="135602467_1010061383" type="radio" class="emoji-button-input" value="1091148499" aria-label="2 stars" aria-describedby="135602467_1010061383_1091148499-label"
aria-checked="false">
</div>
<span id="135602467_1010061383_1091148499-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="3 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135602467_1010061383_1091148500" name="135602467_1010061383" type="radio" class="emoji-button-input" value="1091148500" aria-label="3 stars" aria-describedby="135602467_1010061383_1091148500-label"
aria-checked="false">
</div>
<span id="135602467_1010061383_1091148500-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="4 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135602467_1010061383_1091148501" name="135602467_1010061383" type="radio" class="emoji-button-input" value="1091148501" aria-label="4 stars" aria-describedby="135602467_1010061383_1091148501-label"
aria-checked="false">
</div>
<span id="135602467_1010061383_1091148501-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
<td class="touch-sensitive">
<div data-sm-emoji-button="">
<div class="emoji-rating emoji-yellow">
<div class="smf-icon emoji-color star" aria-hidden="true"></div>
<div class="smf-icon emoji-border star emoji-yellow" aria-label="5 stars">
<span class="rating-fill" aria-hidden="true"></span>
<input id="135602467_1010061383_1091148502" name="135602467_1010061383" type="radio" class="emoji-button-input" value="1091148502" aria-label="5 stars" aria-describedby="135602467_1010061383_1091148502-label"
aria-checked="false">
</div>
<span id="135602467_1010061383_1091148502-label" class="emoji-label-text question-body-font-theme user-generated">
<span class="smusr_radio-row-text"></span>
</span>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_horiz" data-rq-question-type="single_choice_horiz" class="question-container
">
<div id="question-field-147757456" data-qnumber="7" data-qdispnumber="7" data-question-id="147757456" class=" question-single-choice-radio qn question horiz question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-147757456" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 7<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Would you tell your friends or family to open an account with PlainsCapital based on this experience?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="horizontal-answer-options clearfix">
<div class="answer-option-cell" data-answer-id="1091149567">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147757456">
<input id="147757456_1091149567" aria-labelledby="147757456_1091149567_label" name="147757456" type="radio" role="radio" class="radio-button-input " value="1091149567" aria-checked="false">
<label data-sm-radio-button-label="" id="147757456_1091149567_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147757456_1091149567">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Definitely </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091149568">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147757456">
<input id="147757456_1091149568" aria-labelledby="147757456_1091149568_label" name="147757456" type="radio" role="radio" class="radio-button-input " value="1091149568" aria-checked="false">
<label data-sm-radio-button-label="" id="147757456_1091149568_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147757456_1091149568">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Probably </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091149569">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147757456">
<input id="147757456_1091149569" aria-labelledby="147757456_1091149569_label" name="147757456" type="radio" role="radio" class="radio-button-input " value="1091149569" aria-checked="false">
<label data-sm-radio-button-label="" id="147757456_1091149569_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147757456_1091149569">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Not sure </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091149570">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147757456">
<input id="147757456_1091149570" aria-labelledby="147757456_1091149570_label" name="147757456" type="radio" role="radio" class="radio-button-input " value="1091149570" aria-checked="false">
<label data-sm-radio-button-label="" id="147757456_1091149570_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147757456_1091149570">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Probably not </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091149571">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147757456">
<input id="147757456_1091149571" aria-labelledby="147757456_1091149571_label" name="147757456" type="radio" role="radio" class="radio-button-input " value="1091149571" aria-checked="false">
<label data-sm-radio-button-label="" id="147757456_1091149571_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147757456_1091149571">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Definitely not </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-147758004" data-qnumber="8" data-qdispnumber="8" data-question-id="147758004" class=" question-single-choice-radio qn question vertical question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-147758004" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 8<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Do you have accounts or relationships with any other banks? If yes, please specify which types of accounts <em>(e.g., checking, savings, credit card).</em></span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1091153841">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147758004">
<input id="147758004_1091153841" aria-labelledby="147758004_1091153841_label" name="147758004" type="radio" role="radio" class="radio-button-input " value="1091153841" aria-checked="false">
<label data-sm-radio-button-label="" id="147758004_1091153841_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147758004_1091153841">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091153842">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147758004">
<input id="147758004_1091153842" aria-labelledby="147758004_1091153842_label" name="147758004" type="radio" role="radio" class="radio-button-input " value="1091153842" aria-checked="false">
<label data-sm-radio-button-label="" id="147758004_1091153842_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147758004_1091153842">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Prefer not to answer </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091153843">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-147758004">
<input id="147758004_1091153843" aria-labelledby="147758004_1091153843_label" name="147758004" type="radio" role="radio" class="radio-button-input " value="1091153843" aria-checked="false">
<label data-sm-radio-button-label="" id="147758004_1091153843_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="147758004_1091153843">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container">
<label class="question-body-font-theme answer-label other-answer-label comment-label user-generated" for="147758004_other">
<em>If yes, please specify types of accounts and bank names (optional)</em>
</label>
<textarea id="147758004_other" name="147758004_other" class="textarea other-answer-text" maxlength="20000" rows="3" cols="50" data-other-text=""></textarea>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_horiz" data-rq-question-type="multiple_choice_horiz" class="question-container
">
<div id="question-field-147758744" data-qnumber="9" data-qdispnumber="9" data-question-id="147758744" class=" question-multiple-choice qn question horiz question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-147758744" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 9<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How did you hear about PlainsCapital Bank? <em>(Select all that apply.)</em></span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="horizontal-answer-options
clearfix">
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159131">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159131" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159131">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159131">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> I already bank here </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159132">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159132" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159132">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159132">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Friend or family </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159133">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159133" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159133">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159133">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Search engine </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159134">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159134" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159134">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159134">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Social media (Facebook, Twitter, etc.) </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159135">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159135" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159135">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159135">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Ad on the internet </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159136">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159136" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159136">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159136">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Ad in the newspaper </span>
</label>
</div>
</div>
<div class="answer-option-cell
answer-option-col-7
" data-answer-id="1091159137">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159137" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159137">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159137">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Ad on TV or radio </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container other-answer-option-container" data-answer-id="1091159138">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="147758744_1091159138" name="147758744[]" type="checkbox" class="checkbox-button-input " value="1091159138" data-other-answer="">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="147758744_1091159138">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Other <em>(please specify)</em>
</span>
</label>
</div>
<input id="147758744_other" name="147758744_other" type="text" class="text other-answer-text" maxlength="20000" size="50" aria-label="Other <em>(please specify)</em>" data-other-text="">
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_horiz" data-rq-question-type="single_choice_horiz" class="question-container
">
<div id="question-field-135602725" data-qnumber="10" data-qdispnumber="10" data-question-id="135602725" class=" question-single-choice-radio qn question horiz question-required">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-135602725" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 10<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> In what part of Texas do you live?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="horizontal-answer-options clearfix">
<div class="answer-option-cell" data-answer-id="1010062786">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1010062786" aria-labelledby="135602725_1010062786_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1010062786" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1010062786_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1010062786">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> South Texas </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010062787">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1010062787" aria-labelledby="135602725_1010062787_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1010062787" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1010062787_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1010062787">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Central Texas </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010062788">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1010062788" aria-labelledby="135602725_1010062788_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1010062788" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1010062788_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1010062788">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> West Texas </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010062789">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1010062789" aria-labelledby="135602725_1010062789_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1010062789" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1010062789_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1010062789">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Fort Worth, TX </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091164161">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1091164161" aria-labelledby="135602725_1091164161_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1091164161" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1091164161_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1091164161">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Dallas, TX </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091164162">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1091164162" aria-labelledby="135602725_1091164162_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1091164162" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1091164162_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1091164162">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Houston, TX </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1010062790">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
<input id="135602725_1010062790" aria-labelledby="135602725_1010062790_label" name="135602725" type="radio" role="radio" class="radio-button-input " value="1010062790" aria-checked="false">
<label data-sm-radio-button-label="" id="135602725_1010062790_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="135602725_1010062790">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> East Texas </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1091164163">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-135602725">
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<span class="radio-button-label-text question-body-font-theme user-generated "> I don't live in Texas </span>
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<span class="user-generated notranslate
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PLAINSCAPITAL DIGITAL ACCOUNT OPENING SATISFACTION SURVEY Thank you for choosing PlainsCapital Bank and opening an account with us online! We are committed to providing exceptional service for all our customers and would love to hear about your experience. Please take a few minutes to complete this survey. QUESTION TITLE * 1. HOW EASY WAS IT TO OPEN YOUR ACCOUNT ONLINE? SELECT A STAR RATING BETWEEN 1 AND 5. (1 IS DIFFICULT; 5 IS EASY) QUESTION TITLE * 2. DID YOU FIND IT EASY TO UNDERSTAND AND FOLLOW THE STEPS TO OPEN THE ACCOUNT? Yes Somewhat No QUESTION TITLE * 3. HOW MUCH TIME DID IT TAKE YOU TO OPEN THE ACCOUNT ONLINE? Less than 5 minutes 5 to 10 minutes 11 to 20 minutes More than 20 minutes Less than 5 minutes 5 to 10 minutes 11 to 20 minutes More than 20 minutes QUESTION TITLE * 4. DID YOU HAVE ANY ISSUES WITH THE ONLINE ACCOUNT OPENING PROCESS? IF YES, TELL US WHAT HAPPENED. No, I did not have any issues Yes, I had issues QUESTION TITLE * 5. IF YOU NEEDED ASSISTANCE AND SPOKE TO SOMEONE AT THE BANK, HOW HAPPY ARE YOU WITH THE ASSISTANCE YOU RECEIVED? SELECT A NUMBER BETWEEN 1 AND 5. (1 IS NOT HAPPY AT ALL; 5 IS VERY HAPPY) 1 2 3 4 5 I didn't need to talk to anyone QUESTION TITLE * 6. HOW WOULD YOU RATE YOUR OVERALL EXPERIENCE IN OPENING YOUR ACCOUNT(S) ONLINE? SELECT A STAR RATING BETWEEN 1 AND 5. (1 IS DIFFICULT; 5 IS EASY) QUESTION TITLE * 7. WOULD YOU TELL YOUR FRIENDS OR FAMILY TO OPEN AN ACCOUNT WITH PLAINSCAPITAL BASED ON THIS EXPERIENCE? Definitely Probably Not sure Probably not Definitely not QUESTION TITLE * 8. DO YOU HAVE ACCOUNTS OR RELATIONSHIPS WITH ANY OTHER BANKS? IF YES, PLEASE SPECIFY WHICH TYPES OF ACCOUNTS (E.G., CHECKING, SAVINGS, CREDIT CARD). No Prefer not to answer Yes If yes, please specify types of accounts and bank names (optional) QUESTION TITLE * 9. HOW DID YOU HEAR ABOUT PLAINSCAPITAL BANK? (SELECT ALL THAT APPLY.) I already bank here Friend or family Search engine Social media (Facebook, Twitter, etc.) Ad on the internet Ad in the newspaper Ad on TV or radio Other (please specify) QUESTION TITLE * 10. IN WHAT PART OF TEXAS DO YOU LIVE? South Texas Central Texas West Texas Fort Worth, TX Dallas, TX Houston, TX East Texas I don't live in Texas QUESTION TITLE * 11. DO YOU HAVE ANY SUGGESTIONS FOR IMPROVING THE PLAINSCAPITAL ONLINE ACCOUNT OPENING PROCESS? Next Powered by See how easy it is to create a survey. Privacy & Cookie Notice Javascript is required for this site to function, please enable.