zucora-smartoneplan.azureedge.net Open in urlscan Pro
2620:1ec:29:1::45  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Manage Cookie Consent


To provide the best experiences, we use technologies like cookies to store
and/or access device information. Consenting to these technologies will allow us
to process data such as browsing behaviour or unique IDs on this site. Not
consenting or withdrawing consent, may adversely affect certain features and
functions.
Functional Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose
of enabling the use of a specific service explicitly requested by the subscriber
or user, or for the sole purpose of carrying out the transmission of a
communication over an electronic communications network.
Preferences Preferences
The technical storage or access is necessary for the legitimate purpose of
storing preferences that are not requested by the subscriber or user.
Statistics Statistics
The technical storage or access that is used exclusively for statistical
purposes. The technical storage or access that is used exclusively for anonymous
statistical purposes. Without a subpoena, voluntary compliance on the part of
your Internet Service Provider, or additional records from a third party,
information stored or retrieved for this purpose alone cannot usually be used to
identify you.
Marketing Marketing
The technical storage or access is required to create user profiles to send
advertising, or to track the user on a website or across several websites for
similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about
these purposes

Accept Deny View preferences Save preferences View preferences
Cookie Policy Privacy Policy {title}
 * EN
   * FR

 * EN
   * FR


INVEST IN SMART PROTECTION WITH A SMARTONE PLAN!

Whether you’re considering the SmartOne Plan or have already bought one,
remember that peace of mind is just around the corner.

As soon as you buy your plan, activate it to streamline the process of
submitting a service request should you ever need to do so.

Activate my plan



AS EASY AS

ACTIVATE THE PLAN

It helps streamline your service request in the event you encounter an
accidental stain or damage issue.
Follow the instructions on the activation card received with your purchase.

SUBMIT SERVICE REQUEST

request.zucorahome.com
1.800.388.2640 (regular business hours)
Make sure to request service within 14 days of encountering the issue.

LET’S FIND THE BEST SOLUTION FOR YOU!

We can offer a variety of solutions for a variety of issues. We’ll take the time
to find the best suited for your situation.


FURNITURE

5 ‐ YEAR ACCIDENTAL STAIN AND DAMAGE PROTECTION

 * Wood
 * Glass
 * Area Rugs

Read more


APPLIANCES

5 ‐ YEAR SERVICE, REPAIR AND PROTECTION

 * Refrigerator
 * Built-in Microwave
 * Stove Top/ Oven
 * Freezer
 * Washer & Dryer
 * Dishwasher

Read more



WHAT'S COVERED

MALFUNCTION & BREAKAGE

 * Frame, spring, joint, & mechanism
 * Power motion components
 * Scratches which penetrate the finish
 * Warping, lifting, or bubbling veneer
 * Breakage of glass

ACCIDENTAL STAINS & DAMAGE

 * Food, drinks, oil stains, & grease
 * Cosmetics & nail polish
 * Human & pet bodily fluids
 * Ballpoint pen ink & wax crayons
 * Rips, tears, & cigarette burns
 * Liquid rings & heat marks


WHAT'S NOT COVERED

 * Wear and tear *
 * Pet damage
 * Permanent marker stains
 * Accumulation of stains, soil, & perspiration
 * Seam separation & manufacturer defects
 * Cracking & peeling, fading, & discoloration
 * Abuse or misuse


See full plan details


WHAT'S COVERED

 * Parts & Labour
 * General repairs
 * No lemon guarantee *
 * Food spoilage gurantee *




WHAT'S NOT COVERED

 * Defects of non-functional parts
 * Cosmetic damage of any kind
 * Improper installation or exposure to weather
 * LCD screens, software problems, or data recovery
 * Negligence or abuse


See full plan details


FREQUENTLY ASKED QUESTIONS

Expand all
Should I wait until my purchase is delivered to activate my plan?
Absolutely not! Activate as soon as possible. You never know when your dog might
get a hold of it! We’ll make sure the coverage only starts the day of delivery.
I lost my card before activating it. What can you do to help me?

Unfortunately, because the SmartOne activation number is a secured unique code,
it cannot be retraced. Activating it right away helps reduce the risk of losing
it before it’s activated. Let’s hope you find it soon!

How long do I have to report the issue after noticing it?

You have 14 days to contact us after noticing the problem. Even if we reach out
about your inquiry after the two weeks are up, it’s the moment you notify us
that counts, so no worries!

How do I obtain service?
Experiencing incredible service from Zucora is as easy as one, two, three:
 1. Contact us by submitting your service request online at request.zucora.com
    or by phone at 1 800 388-2640 during business hours.
 2. We’ll review it so we can find the best solution for you!
 3. Once your service request is completed, we’ll follow up with you to make
    sure you are satisfied.

How are repairs provided for covered items?
A technician from our national network of qualified repair and maintenance
partners will take care of delivering unparalleled service. Together, we deliver
professional, timely and expert service when you need a product repair.

Following review of your service request, one of our service technicians will
contact you to arrange a convenient time to visit and provide your product
repair.

In some cases, it may be necessary to obtain a replacement part which may
require a return visit to complete the product repair. Sit back, there are no
extra fees related to it!
What if I want to choose a repair technician of my own?
We understand but to ensure service quality and compliance, we can only approve
or reimburse the work performed by one of our service partners or work performed
on our behalf.
What information do I need to provide when I call for a service request?
Naturally, we’ll ask questions in order to serve you best. First, we’ll want to
make sure we are helping the right person. In order to achieve this, you’ll have
to provide us with your dog’s name (just kidding!) To do so, we will verify your
identity then ask you to provide your proof of purchase.

You’ll need to provide your first and last name, phone number and invoice number
or unique SmartOne Activation card code. If we’re not able to identify you with
these, we might ask for your address, e-mail, etc. Pictures of the damage on the
product are also necessary to give us an idea of the situation. If we consider
that your case needs the intervention of a qualified service technician, we’ll
need to know about your schedule to best plan the visit.
Are there any costs besides the purchase of the plan that I should be aware of?

Relax! We take care of everything: cost of new parts, shipping and service.

If I bought a $1,500 sofa that is now worth $2,000, what will happen?
If our qualified Service Partner concludes the covered item cannot be repaired,
you might, under certain circumstances, receive a gift card worth the original
purchase price of your covered item, to spend at the store where you bought it.
For all the details, please review your Service Plan Agreement.
If I made a claim for my purchase while it was under the manufacturer warranty,
would you be aware of it?

Unfortunately, our system operates independently from our partners, including
manufacturers. This means that we don’t have direct access to updates or claims
made under the manufacturer’s warranty. Our service provides an extended
warranty, which is a separate coverage from what the manufacturer offers.
Because of this, we encourage our customers to inform us directly about any
claims or updates related to their purchase, ensuring we can provide the most
comprehensive support possible with the information available to us.

Why should I consider buying a SmartOne Plan?

You are surely happy and proud of your new purchase (let’s hope!) but no one can
prevent accidents from happening.
Therefore, owning a SmartOne Plan is the way to keep calm and find peace of mind
knowing your investment is protected.

Experience. For 45 years, Zucora has been helping over 4,000,000 Canadian
homeowners to keep their homes comfortable while keeping their budget in check.

Service. Your satisfaction is our priority. You’ll benefit from
manufacturer-approved parts and qualified technicians to provide repair services
fast.

Replacement. If your covered item can’t be fixed, we’ll work with you and our
Retail Partners to find a suitable replacement.

Who is Zucora?

For 45 years, Zucora gained the trust of over 4,000,000 Canadian homeowners by
safeguarding their household budgets with repair and replacement product
protection plans and home service programs. Our plans are available through
Retail Partners which explains why our name is probably new to you.

Our promise

 * Incredible customer service
 * Access to a network of qualified technicians
 * Peace of mind

I don't want to receive communications from Zucora anymore, how can I
unsubscribe?

We are grateful for the journey we have made together. Simply click on
“Unsubscribe” at the bottom of every communication sent by Zucora.




STILL HAVE QUESTIONS?

Not a problem! Contact us, it will be a pleasure to help you!


Facebook-f Instagram Linkedin-in

About Us

 * Our Story
 * Our Team
 * Our Culture

Join Us

 * Community
 * Contact Us
 * Careers
 * FAQs

Our products

   
 * Orders & Returns
 * Retailers
 * Smart Plans

Privacy Policy Conditions of Use Member Service Agreement
Manage consent
Chat now
Chat now