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CLOUD EXTERNAL KB

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 * •
   Upgrade Virtual Machine Hardware
 * •
   Zettagrid Dynamic VPN Customer Guide
 * Zettagrid NSX-T guides
 * •
   Microsoft Licenses
 * •
   How to prevent unauthorised access to your account
 * •
   Service Status Notifications - How To Subscribe
 * •
   How To Cancel Your Subscription To The Service Status Notifications
 * •
   Microsoft Software Licensing
 * •
   Do I have a choice of 32bit or 64bit versions of Office 365 to Install on
   Zettagrid?
 * •
   What is the difference between a SAL and processor license?
 * •
   As a Zettagrid Partner, can my customers use their Office 365 licenses on
   Zettagrid?
 * •
   Which Office 365 products can I install and use on Zettagrid?
 * •
   Where can I find more information about Office 365 Shared Computer
   Activation?
 * •
   What Operating Systems does Zettagrid support?
 * •
   How are Processors, Cores and GHz related? How do they affect Licensing?
 * •
   Can I rent other Microsoft licenses?
 * •
   Which Office 365 Subscriptions are eligible for Shared Computer Activaion?
 * •
   Will deploying to Zettagrid count towards my SCA 5 installation limit?
 * •
   Software Installation Guidelines
 * •
   Can I bring my existing Microsoft software licenses to the cloud?
 * •
   Can I license windows for my entire VDC?
 * •
   How do I deploy Office 365 to my Zettagrid VMs?
 * •
   What versions of Windows can I use for Microsoft 365 on Zettagrid?
 * •
   cPanel Use
 * •
   Can I copy my own software onto the server?
 * •
   What is a processor license?
 * •
   Charity / Not for Profit Licensing Terms
 * •
   What is a Subscriber Access License (SAL)?
 * •
   As an Microsoft 365 subscriber why can't I just install Office Pro Plus
   myself?
 * •
   Can I bring my own VM image?
 * •
   VM License Mobility when importing to or exporting from Zettagrid
 * •
   How to use a Microsoft S.A.L
 * •
   What happens if I cancel a service part way through a billing period?
 * •
   I've added my details for an automated debit. Why did it fail?
 * •
   Can I pay my invoice online?
 * •
   Are there any contract break fees?
 * •
   What happens if I do not pay by the due date?
 * •
   How long do I have to pay my invoice?
 * •
   What payment methods do you accept?
 * •
   How can I update my payment details?
 * •
   How will I receive my invoice?
 * •
   Can I choose a non-automatic payment option?
 * •
   Where can I find my Account Number?
 * •
   What is the minimum contract length of the service?
 * •
   Cloud Services Excess Data Rates
 * •
   Payment Terms
 * •
   I've ugraded a service but have not been billed for it
 * •
   Data Ownership Policy
 * •
   Application Support
 * •
   Excel or CSV formatted invoice
 * •
   Data Sovereignty Policy
 * •
   Terms and Conditions
 * •
   Credit Card Storage Policy
 * •
   Backup Policy
 * •
   Cancelling a Cloud service
 * •
   Privacy Statement
 * •
   Can I upgrade and downgrade users?
 * •
   Do you accept purchase orders?
 * •
   How to create a VM using a Template
 * •
   Export VM into OVA/OVF
 * •
   How to Console Virtual Machine in vCloud Director
 * •
   How to create a VM using ISO
 * •
   Using Terraform with vCloud Director
 * •
   vCloud Connector API
 * •
   How to find vCloud Director Username and Password
 * •
   How to change a Storage Tier for a VM
 * •
   Assigning a Private IP to a VM
 * •
   How to create VM from OVA/OVF
 * •
   Create a VPN in a VDC
 * •
   Virtual Machine Password
 * •
   How to upload an ISO to a vDC
 * •
   How to change allocated resources for your VM
 * •
   Configure Load Balancing
 * •
   What is NSX Advanced Networking?
 * •
   VDC Dynamic Routing Tab
 * •
   Syslog Configuration
 * •
   What is the difference between Enterprise Fibre and NBN fibre?
 * •
   Can you provide redundant independent Ethernet Fibre links using different
   wholesale providers?
 * •
   Do you measure traffic between multiple Ethernet connections and cloud
   services through Zettagrid?
 * •
   Securing Remote SSH
 * •
   Do I still get charged if my VM is turned off for a period of time?
 * •
   Are your servers located in Australia?
 * •
   Server Addresses
 * •
   Linux VM - Extend Disk to Existing Partition
 * •
   How do vCPUs work in Zettagrid?
 * •
   Do automatic updates (ie Windows Updates, Linux Patches) count toward my
   quota?
 * •
   Upgrading RAM
 * •
   Charging for Offline or Archive VMs or VDCs
 * •
   Do you offer burstable limits on RAM and CPU?
 * •
   NBN and Mobile Broadband Network Port Restrictions
 * •
   What VM remote access tools are supported?
 * •
   Linux VM - Create Disk to New Partition
 * •
   Uploading Media / Software in Zettagrid
 * •
   How to Create Zettagrid Account
 * •
   Quick Support Card (PDF)
 * •
   Account Authorities in Zettagrid
 * •
   Will Zettagrid restore my VM from backup if I break the VM?
 * •
   Can I take a copy of the virtual server for my own backup?
 * •
   Purchasing services in the Jakarta zone
 * •
   Adding an authorised representative to your account
 * •
   Securing Remote RDP
 * •
   Do Zettagrid staff have access to my VM operating system
 * •
   Is my service guaranteed the resources (CPU, RAM, Storage) purchased?
 * •
   Resizing IaaS Subscriptions
 * •
   Who is responsible for security or OS patching my VMs?
 * •
   Supported Software Versions (VMware HW, Veeam, Zerto)
 * •
   How long does it take to build a VM?
 * •
   Platform Status Reporting
 * •
   Can I purchase additional IP addresses?
 * •
   ImageArchive Configuration
 * •
   Can you have different ImageArchive schedules in one scubscription?
 * •
   Configure Interzone Replication for a VDC
 * •
   My VDC VMs are not showing in MyAccount
 * •
   Adding multiple emails to recieve invoices
 * •
   How do I enable 2-Step Authentication (2FA / MFA) on Zettagrid MyAccount?
 * •
   How to Console to a Virtual Machine
 * •
   How do I log in to MyAccount if I have lost my 2-Step Authentication (2FA)
   details?
 * •
   Can my MyAccount password be used to log into my VM or VDC?
 * •
   My partner discount is not showing in Online Catalog
 * •
   I am moving house, how do I move my NBN connection?
 * •
   Do I still need to pay for line rental on NBN?
 * •
   NSX Basic - Configuring Network NAT and Firewall
 * •
   VYOS Firewall Configuration
 * •
   Modifying a Linux based NIC
 * •
   What happens if my router fails?
 * •
   Dedicated link requirements with Zerto SecondSite
 * •
   Zerto Software Install Guide
 * •
   DNS and IP considerations for Zerto SecondSite
 * •
   What is a Recovery Point Objective (RPO)?
 * •
   Creating VPGs and protecting VMs with Zerto SecondSite
 * •
   Journal Retention Periods
 * •
   Zerto SecondSite Key Benefits
 * •
   Why do I get Zerto disconnection reports?
 * •
   Adding new VMs to your Zerto SecondSite subscription
 * •
   Live SecondSite Failover to Zettagrid
 * •
   What is a Recovery Time Objective (RTO)?
 * •
   Bandwith sizing for SecondSite
 * •
   SecondSite Hyper-V Considerations
 * •
   What is a Zerto V.P.G?
 * •
   Why has the charged VM Licence count or Storage increased on my SecondSite
   Subscription?
 * •
   Performing a SecondSite DR Test
 * •
   SecondSite Quick Setup Guide
 * •
   ioSTOR : IOPS Based Storage Tiering
 * •
   How can I monitor my IOPS?
 * •
   Importing/Exporting and Seeding Data
 * •
   Resizing Existing Hard Drive Storage
 * •
   Can I change storage tiers at any time without downtime?
 * •
   Alerting in VMware Cloud Availability
 * •
   vCloud Availability Requirements and Deployment Steps for Migrations and
   Replications
 * •
   How do I access VMware Cloud Availability (VCDA) in Zettagrid?
 * •
   VCDA - Deploy Combined Appliance & Pair To Zettagrid
 * •
   vCloud Availability Configuration Guide
 * •
   VDC Backup Screen Shots
 * •
   How to access VDC Backup?
 * •
   How is VDC Backup Charged?
 * •
   Migration From ImageArchive to VDC Backup
 * •
   Comparison of VDC Backup and ImageArchive
 * •
   Storage Quota Enforcement
 * •
   Why has the charged VM count increased on my VDC Backup Subscription?
 * •
   Changing VDC Backup from Warm Archive Storage to Cool Archive Storage
 * •
   How to Enable VDC Backup
 * •
   VCCR - Undoing Failover
 * •
   Veeam On Premise Licensing
 * •
   VCCR - Failing Back to the Primary VM
 * •
   Changing Veeam Backup from Warm Archive Storage to Cool Archive Storage
 * •
   Sizing the Veeam Backup storage space in Zettagrid
 * •
   Veeam Cloud Connect Backup Client Side Configuration
 * •
   How much bandwidth is needed for Veeam Backup jobs?
 * •
   Seeding Initial Veeam Backup Jobs
 * •
   Viewing a Veeam Replica Status
 * •
   Creating a Veeam Replication Failover Plan
 * •
   Partial Veeam Replication Failovers
 * •
   Permanent Veeam Replication Failover
 * •
   Configure a Veeam Replication Job
 * •
   Sizing Storage and Bandwith for Veeam Replication
 * •
   Testing a Veeam Replication Failover Plan
 * •
   Veeam Replication Charges Explained
 * •
   Veeam Replication Client Side Configuration
 * •
   Running a Veeam Replication Failover Plan
 * •
   Running a Veeam Replication Partial Failover
 * •
   Configure RDP for NSX Enabled VDC
 * •
   Storage Allocation and VM Overheads
 * •
   Connect an ISO to a Virtual Machine
 * •
   Configure Internet Access for NSX Enabled VDC
 * •
   IPSec VPN Configuration
 * •
   Moving VMs between Zettagrid Availability Zones
 * •
   Can I manage multiple VDCs from the one login?
 * •
   What is the default password for Zettagrid Catalog based VMs?
 * •
   How to create WHM Cpanel VM in Vcloud Director
 * •
   Configure Internet access for a VDC
 * •
   vCloud Director - Global tenant roles management
 * •
   Virtual Data Centre First Steps
 * •
   Can I perform VM snapshots?
 * •
   Configure RDP access for a VDC
 * •
   Virtual Server First Steps
 * •
   How do I stop, start and reboot my VM?
 * •
   Rebuilding a VM
 * •
   Rebuilding your Virtual Server
 * •
   Virtual Server DNS and Gateway Addresses
 * •
   How do I transfer files to my VM?
 * •
   Can local DVD or ISO be copied to the virtual server?
 * •
   How to Configure NAT and Firewall
 * •
   I ordered a new Zettagrid service and the invoice is less than the credit
   card charge
 * •
   How is VMware Cloud Director Availability replication Charged?
 * •
   Indonesia Quick Support Card (PDF)
 * •
   How to use vCloud Director API in Zettagrid
 * •
   VDC Internet Data Options
 * •
   Insider Protection for Veeam Backups
 * •
   VMWare RAM and Storage Overhead Allocation
 * •
   Accessing Cloud Director Portal in Zettagrid
 * •
   Enable SSO on a VCD
 * •
   Configure Azure AD SAML Authentication with Cloud Director
 * •
   Partner Child Account Creation
 * •
   Accessing Child Accounts
 * •
   Vault Console (Object Storage)
 * •
   Carbonite Migration and Replication
 * •
   Test Internal KB Child Page
 * •
   Where do I find partner collateral (price books, brochures, case studies,
   logos etc)
 * •
   Grant Access to your Parent Partner Account
 * •
   MyAccount User Roles
 * •
   DC Two Transition FAQ
 * •
   ZettaNet to Zettagrid Transition FAQ
 * •
   ZettaNet to Zettagrid MyAccount Transition
 * •
   VMware Cloud Director 10.5.1.1 Upgrade
 * •
   Downloading an Invoice



Cloud External KB
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ZettaNet to Zettagrid MyAccount Transition
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Jira links


Summarize







ZETTANET TO ZETTAGRID MYACCOUNT TRANSITION


 * Keith Williams

Owned by Keith Williams

Last updated: 28 May 2024
1 min read
Open ZETTANET_color_black_brandmark_3_vertical_v0-copy.png

Open ZETTAGRID_color_black_brandmark_3_vertical_300x70_v0.png



YOUR MYACCOUNT HAS MOVED

ZettaNet is becoming Zettagrid and your MyAccount portal has moved to
https://account.zettagrid.com/.


NEW ZETTAGRID MYACCOUNT

Please use https://account.zettagrid.com/ to access the new Zettagrid MyAccount
portal. This provides all the same features as the old portal as well as new
features.

The same userid and password you used on the ZettaNet account portal will work
here or you can use the “Reset Password” feature if you don’t know your
password.


ACCOUNT.ZETTAGRID.COM

Remember to update any bookmarks to the new address.


MORE INFORMATION

For more information see the ZettaNet to Zettagrid Transition FAQ.










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