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BUSINESS & TECH


WALMART, TARGET CHANGING SELF-CHECKOUT RULES: WHAT TO KNOW IN MD


DOZENS OF TARGET AND WALMART STORES IN MARYLAND WILL START CHANGING
SELF-CHECKOUT RULES AS SOON AS THIS WEEKEND.

DEB BELT, PATCH STAFF

Posted Fri, Mar 15, 2024 at 1:31 pm ET


Dozens of Target and Walmart stores in Maryland will start changing
self-checkout rules as soon as this weekend. (David Allen/Patch)

MARYLAND — If you shop and use self-checkout registers at Target and Walmart
stores in Maryland, be prepared for some changes as the retailers and others
fight a multi-million-dollar theft problem.



Minneapolis-based Target has placed a 10-item limit on the number of items
customers can scan at its honor system self-checkout registers, effective Sunday
at nearly all of its 2,000 stores. Walmart also has implemented self-scan item
limits at some of its more than 10,500 stores nationwide.

Target has about 40 stores in Maryland, including:


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 * Aberdeen
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 * Cockeysville
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 * Frederick
 * Gaithersburg
 * Gambrills
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 * Hyattsville
 * Laurel
 * Middle River
 * Owings Mills
 * Oxon Hill
 * Pikesville
 * Rockville
 * Silver Spring
 * Stevensville
 * Towson
 * Upper Marlboro
 * Westminster

Walmart’s 48 stores in Maryland include:


 * Aberdeen
 * Abingdon
 * Arbutus
 * Baltimore (2)
 * Bowie
 * Catonsville
 * Clinton
 * Cockeysville
 * Columbia
 * Dundalk
 * Easton
 * Elkton
 * Ellicott City
 * Fallston
 * Frederick (2)
 * Germantown
 * Glen Burnie
 * Landover Hills
 * Laurel
 * Owings Mills
 * Pasadena
 * Severn
 * Sykesville
 * Towson
 * Westminster

Target said its self-checkout lanes during the pandemic were popular with
customers who wanted to socially distance, but surveys since have shown
customers prefer a more traditional retail experience. Individual stores will
have the flexibility to open staffed lanes or set self-checkout hours that fit
their customers’ needs, the retailer said.




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Walmart customers who want to self-scan can enroll in the Scan & Go program,
offered exclusively to Walmart+ customers. Enrollment in the customer loyalty
program costs $12.95 or $98 a year, according to the retailer’s website.

Dollar General has placed limits at thousands of its stores, including 300 with
the highest shoplifting rates, where the option has been entirely eliminated. To
identify those stores with high retail theft, the company used artificial
intelligence to analyze hundreds of thousands of purchases at self-checkout
lanes, CNN reported. CEO Todd Vasos said in a call with analysts Thursday the
changes are expected to have a “positive impact on shrink,” a term mentioned 37
times on the call.



Self-checkout is a popular option among U.S. consumers, according to a survey by
NCR Voyix survey of 1,133 Americans. About 43 percent overall said they prefer
to scan and bag their items themselves. The option is especially popular among
consumers ages 18 to 44 who like the speed, shorter lines and privacy of a
self-scan lane.

Another survey of 2,000 U.S. consumers by LendingTree found 69 percent think
they make it easier to steal, and 15 percent admitted they had stolen items
using the system.



Even law-abiding customers can be tempted to cheat at self-checkout lanes,
Christopher Andrews, an associated professor and chair of sociology at Drew
University and author of “The Overworked Consumer: Self-Checkouts, Supermarkets
and the Do-It-Yourself Economy,” told The Associated Press late last year.

He said the technology makes it easier for customers to scan every other item or
input codes for a cheaper item. But they could also make honest mistakes that
affect stores’ bottom lines, he said.

Andrews told The AP he doesn’t expect the self-checkout system to disappear
entirely from America’s retailers.





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