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Text Content

Ask A Pro: 866-581-7378 Mon-Fri 9am-5pm ET Live Chat Contact Us
Fast Free Shipping On Your Entire Order*

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My Account

 * My Account
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 * Pest Control
   
 * Lawn & Garden
   
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PEST CONTROL

Shop By Pest
 * Ants
 * Roaches
 * Bed Bugs
 * Rodents
 * Termites
 * Spiders
 * Fleas
 * Mosquitoes
 * Grubs
 * Flies

 * Scorpions
 * Yellow Jackets
 * Carpenter Bees
 * Snakes
 * Stink Bugs
 * Fruit Flies
 * Ticks
 * Silverfish
 * Drain Flies
 * Wasps & Hornets

Shop All Pests »
Shop By Product
 * Pest Box
 * Pest Box Members Savings
 * Pest Control Kits
 * Insecticide Granules
 * Insecticide Concentrates
 * Insecticide Generics
 * Growth Regulators (IGRs)
 * Systemic Insecticides
 * Bug Spray Aerosols
 * ULV Fogging Solutions

 * Thermal Fogging
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 * Active Ingredients
 * Animal Control
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 * Rat Control
 * Mold Control
 * Mop Solutions
 * Odor Eliminator

Shop All Products »


PEST CONTROL RESOURCES


Pest Treatment Guides

DIY Pest Control Videos

Spring Pest Control Tips

 

 



DoMyOwn's Pest Box »

 


LAWN & GARDEN

 * Turf & Lawn
 * Ornamentals
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 * Turf Box Lawn Care Program

Shop All Lawn & Garden »
Popular Categories
 * Sprayers
 * Granular Spreaders
 * Weed & Feed
 * Pre Emergent Herbicides (Weed Preventers)
 * Post Emergent Herbicides (Weed Killers)
 * Grass Seed
 * Tree & Shrub Care
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LAWN CARE RESOURCES


Lawn Pest, Disease, & Weed Guides

DIY Lawn Care Videos

DIY Gardening Videos

Spring Lawn Care Tips

Fertilizer Selector Tool
 

 



DoMyOwn's Turf Box »


ANIMAL CARE

 * Cat
 * Dog
 * Small Animal
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 * Poultry
 * Pet Wellness Care
 * Swine
 * Other Livestock
 * Beekeeping
 * Wild Birds
 * Flea & Tick Control

Shop All Animal Care »
Popular Categories
 * Dog Flea, Tick & Pest Control
 * Dog Health & Supplements
 * Cat Flea, Tick & Pest Control
 * Cat Health & Supplements
 * Horse Fly & Pest Control
 * Horse Health & Wellness
 * Premise Pest Sprays & Treatment
 * Cattle Fly & Pest Control
 * Poultry Fly & Pest Control


ANIMAL CARE RESOURCES


How to Get Rid of Fleas

How to Get Rid of Ticks

 

 

 


Dog Care  »
Cat Care  »

 

 


EQUIPMENT

 * Sprayers
 * Dusters
 * Granular Spreaders
 * Fogging Equipment
 * Safety Equipment
 * Bait Guns
 * Bee Suits
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 * UV Flashlights
 * Respirators

 * Chemical Gloves
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 * Vacuums
 * Termite Baiting Tools
 * Replacement Keys
 * Aerosol Dispensers
 * Misc. Equipment
 * Dehumidifiers

Shop All Equipment »


EQUIPMENT RESOURCES


Equipment Videos

Sprayer Videos

How to Apply Liquids & Granules

 

 


Shop Sprayers  »
Shop Spreaders  »

 * Protect your home from the most common perimeter pests
 * Customized program based on your location and home size
 * Get Additional Members-Only Savings
 * From $7.98/month + Free Shipping

Get Started
 * Take the guesswork out of preventing weeds and disease in your lawn
 * Customized to your location, grass type, and lawn size
 * Get Additional Members-Only Savings
 * 20% Off + Free Shipping

Get Started


DIY CENTER

Learning Center
 * Pest Guides
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 * Articles

Popular Resources
 * Product Q & A
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 * Labels & SDS

Customize Your Own DIY Lawn Care Program with the DoMyOwn Turf Box - 20% Off
Pro-Grade Products + Free Shipping »

Home  /  Shipping & Returns
Our Company
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Testimonial

"Thank you Do My Own Pest Control! After spending the majority of the summer
over run by ants and no luck with the products sold at local stores, I then
talked to Jill at Do My Own Pest Control. She has got to be the best customer
rep on the planet! She gave me the friendliest service I have ever rec..."

Thomas
Macon, Ga
09/07/2010

More Testimonials »


ORDERING, SHIPPING, AND RETURNS

DoMyOwn.com is committed to making your online experience fast, easy and secure

Ordering | Shipping | Returns

--------------------------------------------------------------------------------

Ordering

Shopping Guide for New Customers
Thank you for visiting DoMyOwn! This simple guide will make your shopping
experience fun and easy.

Finding a specific item
At the top of any page, you will find tabs that give you easy access to our main
categories. When you click on any of these tabs, our site takes you to that
category and displays the important information that can help you select the
right product. In addition, you can use the Product Search box or choose a
category to browse. 

What if I can't find a particular product?
Try the product search box. If you still cannot find a specific item, please
contact customer service. We have access to almost every pest control or turf &
ornamental product available, and chances are we have the product you need. We
respond to these product requests very quickly, usually the same day. 

Price Match Guarantee Policy
We strive to keep the lowest possible prices for our customers. If you find
otherwise then contact DoMyOwn.com Customer Service. We'll match the price.*
We'll do what it takes to earn your business!

* The following limitations apply:

 * The item must be identical, (i.e., size, model, quantity, brand, color)
 * We will price match only at the time of purchase because prices on the
   Internet can change daily and even hourly
 * The item must be in-stock at the competitor's website and on DoMyOwn.com at
   the time of the price match request
 * We will not offer rain-checks for items that are not currently in stock
 * Cannot be combined with other offers

 

Sorry, we don't match:

 * Prices that do not include shipping charges, taxes, or fees
 * Prices requiring memberships
 * Discounts applied in checkout
 * Bundle offers, rebates, coupons, mail-in offers, offers that include
   financing
 * Prices that require a minimum quantity purchase
 * Items that other retailers have listed as clearance, close out, liquidation,
   special hour/flash/limited quantity offers
 * Damaged, used, or refurbished items
 * Price errors
 * In-store prices
 * Prices as a result of Pickup Discounts

 

How to match a DoMyOwn.com price to another online retailer:

 * Contact DoMyOwn.com Customer Service before you place your order. We will
   verify the item eligibility.
 * DoMyOwn.com has the final decision for matching an online price.

 

Placing Items in Your Shopping Cart
To purchase items from our site, you need to place them in our electronic
shopping cart. Simply click on the "Buy Now" or “Add to Cart” button on the
item’s product information page. You can continue adding items to your cart
until you’re ready to make your purchase. You can view the items you have placed
in your shopping cart at any time by clicking on the "Cart" button or icon at
the top right of the web site.

Completing the Checkout Process
Please review all the items you've placed in your Shopping Cart to ensure the
items are correct in size, and quantity (if applicable). After you've finished
shopping, click on "Proceed to Checkout".

Order Information:
After clicking the "Proceed to Checkout" button, a page appears which will
require you to enter information that will be used during this and future
checkouts. Enter the necessary information and click continue.

Delivery Information:
The next section will ask you to confirm your shipping address and select a
shipping method. The shipping method will always be "free shipping" unless you
decide to expedite the order by choosing one of our FedEx shipping options.

DoMyOwn.com ships using FedEx, FedEx SmartPost, and USPS. Your tracking number
will be e-mailed to you when your order is shipped.

Payment Information:
The final section is to verify your credit card billing address and enter your
credit card account number and expiration date. DoMyOwn allows you to pay via
PayPal or major credit card (American Express, Discover, Visa, or Mastercard).

We may contact you within two business days via e-mail and/or phone to verbally
verify your order. We may not be able to ship your order if this information is
inconsistent.

Are credit card transactions on DoMyOwn safe?
Absolutely! In fact, statistically, it's safer to use your credit card over the
Internet than in a restaurant or department store. DoMyOwn's servers use Secure
Sockets Layer (SSL), one of the most powerful and widely used encryption
technologies on the Internet today. If you would like more information about our
credit card security policy, please read our Privacy and Security Policy.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and
shipping address is verified through your credit card company. If the billing
address on your DoMyOwn account differs from the billing address on your bank's
records, you could be declined. Please verify that Billing Address information
is correct, and then notify your credit card company to ensure that they have
your most up-to-date information.

Completing your order
After entering your payment information, simply click the "Confirm Order" button
and the order will be processed. That's it!

You will be e-mailed immediately with confirmation of your order, including your
order information and invoice number.

There is a possibility that your credit card could be declined after confirming
your order. If this happens then you will be returned to the Payment Information
screen so that you can re-enter your credit card information and correct any
errors.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to
our commitment to process orders quickly, once the checkout process is completed
our warehouse is immediately notified to pick and pack the order for shipment.
We regret any inconvenience that this may cause you.

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Shipping

 

Please keep an eye out for your order

We will provide tracking information by email to our customers for orders placed
through our website.
It is the responsibility of our customers to be aware of the tracking
information and be on the lookout for their order to arrive.

If for any reason you do not receive your order in a timely manner, please let
us know at least 10-15 days after shipment so that we can investigate the
matter. We cannot be held responsible for lost orders if we are not notified in
at least 15 days from the time the order leaves our warehouse.

We will make every effort to ship orders as soon as they are received. Most
orders received before 5pm ET will be shipped within one business day. Any
product that is out of stock will be shipped to you as it becomes available for
shipment. You will be notified by telephone or e-mail of the estimated ship
date. There is no need to reorder.

Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following
business day.

Free Shipping on all orders in the USA Terms & Conditions
Free shipping will be sent either FedEx, FedEx SmartPost, or USPS (whichever
method is most economical for us) for all orders in the USA. Our Free Shipping
promotion applies only to the lower 48 United States. For expedited shipping,
additional fees apply which you will see during checkout. For larger orders and
special pricing, please call us toll free at 866-581-7378

Shipping to Alaska, Hawaii, and US Territories
Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged
additional shipping fees based on destination, size and weight. Carrier
restrictions may prevent selected items from being deliverable to destinations
within Hawaii, Alaska and US territories. Furthermore, there may be some orders
we will not be able to ship because of distance or cost.

Where do you ship?
We currently ship within the United States (including Alaska and Hawaii) and to
the US Territories. We also ship to certain APO, AFO, and AE military addresses.

When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your
order. As soon as it ships, we e-mail you shipping details, including a tracking
number (if available). If you check your order status before receiving that
e-mail, you will see that the order is “Processing”. You can expect most
packages to be delivered to their destination within 4-7 business days from the
ship date. Please note that some packages may take slightly longer depending on
the weight of the package and the location that we are shipping to. Items being
delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from
the ship date to complete delivery.

Special Restrictions
Some products cannot be shipped to New York, Connecticut, Vermont, or outside
the lower 48 United States. If a product cannot be sold in a particular state
then you will be informed of the restriction on the product's information page.
DoMyOwn will adhere to any and all state shipping restrictions. All aerosol cans
must be shipped by FedEx Ground. They cannot be shipped by US mail or FedEx Air.

What if I have other questions about my order?
Please send any order or shipping-related questions to DoMyOwn Customer Service.


Wrong Address Charges

An $11.00 fee may apply for an incorrect shipping address.
1. When a customer enters an incorrect address our shipping carriers (usually
FedEx) will charge us an $11.00 fee to locate the correct address so the package
can be delivered. We will pass this charge on to the customer. This occurs very
rarely and we will always attempt to contact the customer first before we ship
the package if the address looks questionable.

2. Incorrect Address that results in the order being lost - We cannot be held
responsible if you enter an incorrect shipping address such that the package is
shipped to another person/address and cannot be recovered. We will have to
charge you the full order price again if you want the order shipped to the
correct address. We cannot issue refunds for address mistakes that are out of
our control.
 

Lost Orders

DoMyOwn will provide tracking information by email to our customers for every
order placed through our website. It is the responsibility of the customer to be
aware of the tracking information and be on the lookout for their order to
arrive.

Customers who do not receive their order in a timely manner must let us know at
least 10-15 days after shipment so that we can investigate the matter. We cannot
be held responsible for lost orders if we are not notified in at least 15 days
from the time the order leaves our warehouse.


Refused Order Charges

A product refund minus any shipping fees will be incurred if a package is
undeliverable or refused.
If we send a package through our shipping carrier (usually FedEx), and they are
unable to deliver the package to you after multiple attempts, then FedEx will
charge us a fee (usually the cost of a typical ground shipment charge, from
$5-10) to return the package to us. We will have to in turn charge that fee to
the customer. This is also true if a package arrives at your door and is
refused. We treat both of these instances as a "product return" and your money
will be refunded for the purchase price of the order minus any incoming and
outgoing shipping charges incurred to ship your package and receive a refused or
undeliverable package by FedEx.

Please note that undeliverable packages rarely occur and we will always make
attempts to contact you first before initiating a return or charging any fee. We
encourage customers to always double-check their shipping address and be aware
of any tracking information we send via email. All customers will be sent an
email with a tracking number shortly after their product leaves our warehouse.


Damaged Orders/ Damaged or Missing Merchandise Policy

You have up to 3 business days after the package has been delivered to notify us
of any damage to the product(s) or if there are any products missing from the
order.  If you suspect that an item has been damaged during shipment or an item
is missing from your order, please notify us immediately (within 3 business days
after delivery) to report the damage so that we can notify the shipping carrier
and file a claim. You should keep all packaging material and the box in case the
carrier wants to inspect the condition of the package.
 

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No Hassle Returns

You can now manage returns online!  Please see our Returns Center.

No Hassle Return Policy
Returning items to DoMyOwn is easy. Returns must be received WITHIN 90 days from
the date of purchase.

To qualify for a refund, all items must be returned unopened, in their original
condition at the time of sale, including the original packaging and all tags,
labels, containers, documentation, etc (unless the product is defective or
damaged). Do not mark or deface original manufacturer containers in any manner.
We will not accept returns if packaging is opened or not in its original
condition - we will return such items to you (unless product is defective or
damaged). If you reject that return shipment, DoMyOwn reserves the right to
liquidate the inventory and withhold credit.

DoMyOwn will provide a full refund to you for returned items in their original
condition, less any outgoing expedited shipping costs on your order.

 

How to Return an Item:
1.) Please visit our Online Return Center to begin the return authorization
process. Most items that have not been opened can be returned. Exceptions will
be made if the item is defective in some way.

2.) After creating the return online, you will receive instructions via email on
how to return the product. Please ship your return package in a timely manner or
the return authorization request may expire.

3.) For your protection, we recommend that all returns be sent back by a
traceable carrier (such as UPS or FedEx) and that the shipment be insured in
case the package is lost. Once we receive and process your return we will give
you a refund less any outgoing expedited shipping costs on your order. Most
refunds are processed within 5 business days after receiving your return. You
will receive an e-mail confirmation once your refund is processed.

 

Last updated: May 2020
*The information contained on this page is subject to change.


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