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Text Content

 * Auto insurance
 * HiRoad app
 * Auto claims
   File a claim in app
 * Learning hub
   FAQs
   Auto coverages
   Blog
   Glossary
 * About us
   Life at HiRoad
   Careers
   Contact us

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Auto Claims

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 * AUTO INSURANCE

 * HIROAD APP

 * AUTO CLAIMS
   
   plus
   
    * File a claim in app
   
   

 * LEARNING HUB
   
   plus
   
    * FAQs
   
    * Auto coverages
   
    * Blog
   
    * Glossary
   
   

 * ABOUT US
   
   plus
   
    * Life at HiRoad
   
    * Careers
   
    * Contact us
   
   

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Auto Claims

We're here to help


HIROAD AUTO CLAIMS

START THE PROCESS

Filing an insurance claim should be easy and leave you feeling confident. HiRoad
claims are set up to do just that.

Roadside help

For dead batteries, flat tires or keys locked in your vehicle.

800-779-3939

Glass damage

Call if your windshield, window or sunroof gets broken.

800-621-1793

Auto claims

For accidents involving your car, property or passengers.

File in app






Or call 855-262-1855

Check claims

Get status updates on existing claims or when you can expect payments.

401-379-0445

claims@hiroad.com







FILE CLAIMS WITH THE HIROAD APP

Starting a claim via the HiRoad app is fast, convenient and you can file
anytime.

File claim now


SEE HOW IT WORKS




THE HIROAD CLAIMS PROCESS

Our goal is to reduce your stress and provide as much help as you need if you
have to make a claim. Here are the usual steps*.



1



YOU’LL FILE A CLAIM

Submit your claim by using the HiRoad app or calling. Whichever you prefer,
you’ll get a Claims Specialist.

2



WE’LL REVIEW IT QUICKLY

After reviewing the details of your claim, we’ll determine if the incident is
covered, and assess the loss or damage.

3



YOU’LL GET AN ESTIMATE

If the incident is covered, we’ll provide you with an estimate and repair
options to help you decide how to proceed.

4



WE’LL HANDLE ANY PAYMENTS

Depending on the incident and your policy, HiRoad may pay your vehicle repairer
directly or send payment to you.

*The process we apply to your claim may differ based on your policy details, the
incident in question, and other, relevant factors.





BETTER CLAIMS START WITH YOU

We hope you never run into any trouble on the road—but you should have a plan in
case you do.

GET THE RIGHT COVERAGE

It makes things less stressful if you’re familiar with what your insurance
covers before you need it. We’re here anytime you need your coverage explained.



HAVE A PHOTOSHOOT

Snapping some quick pictures of all four corners of your car makes it easy for
our team to see what your car looked like originally.



REPORT CLAIMS QUICKLY

Accidents are a huge drag. The sooner you let us know what went down, the easier
it is for us to take care of your claim.

Claims basics






“COMMUNICATION WAS CONSISTENT AND FAST, AND MY CLAIMS SPECIALIST WAS GREAT IN
EVERY STEP AND FRIENDLY.”

— Dave L

RENTAL REIMBURSEMENT

If your car is in the shop because of damage covered by your comprehensive or
collision insurance, car rental reimbursement can help pay the cost of a rental
or rideshare.

Read more




CLAIMS SPECIALIST

The same person on our team will handle your claim from start to finish. They’ll
always have your info, and you won’t have to repeat your story.

Read more



YOUR AUTO CLAIMS QUESTIONS ANSWERED


May I choose any repair shop to fix my car?



Should I report an accident if I was not at fault?



How long will it take to resolve my claim?



view all

MORE HIROAD AUTO CLAIMS RESOURCES



driving

YOU’VE HAD A CAR ACCIDENT–WHAT TO DO NEXT?

July 1, 2021

insurance

ALL I NEED IS LIABILITY INSURANCE COVERAGE, RIGHT?

June 17, 2021

driving

HOW DOES ROADSIDE ASSISTANCE WORK?

August 19, 2021

 * Auto insurance
 * HiRoad app
 * Auto claims
 * File a claim in app
 * Learning hub
 * FAQ
 * Auto coverages

 * Blog
 * Glossary
 * About us
 * Life at HiRoad
 * Careers
 * Contact us
 * Responsible disclosure
 * Get a quote

 * Auto insurance
 * HiRoad app
 * Auto claims
 * File a claim in app
 * Learning hub

 * FAQ
 * Auto coverages
 * Blog
 * Glossary
 * About us

 * Life at HiRoad
 * Careers
 * Contact us
 * Responsible disclosure
 * Get a quote

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 * Privacy Policy

© 2022 HiRoad Assurance Company. Our trademark may only be used with express
written permission. All rights reserved. Insurance products are underwritten by
HiRoad Assurance Company.


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