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         new
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MARKETING, SALES AND SUPPORT ALL-IN-ONE OMNICHANNEL MESSAGING PLATFORM

Seamless integration of WhatsApp, Facebook, Instagram and WeChat, achieving a 5x
conversion rate and elevating customer experience.

Book a Demo

Omnichannel Chat Commerce Solutions
Trusted by 5,000+ Brands Worldwide

Learn More


SOLVE PAIN POINTS OF BUSINESSES
CAPTURE OPPORTUNITIES FOR BREAKTHROUGH GROWTH


ENHANCE CUSTOMER SERVICE

Centralise multi-channel messages in one place, and provide customer support
quickly and satisfactorily


OPTIMISE MARKETING PERFORMANCE

Track customer behaviour across website and social platforms, and create
automated customer journeys


ONLINE-MERGE-OFFLINE SALES

Bind customers to in-store sales representatives through WhatsApp or LINE, and
track sales performance across multiple revenue channels

Why Omnichat?


OFFICIAL WHATSAPP BUSINESS SOLUTION PROVIDER (BSP)



OMNICHANNEL INTEGRATION

Omnichat, the official WhatsApp Business Solution Provider and business partner
of Meta and LINE, supports messaging integration of multiple communication
channels for faster response and better customer experience.

MARKETING AUTOMATION

Automatically label and categorise customers through auto-tagging and facilitate
segmentation. Achieve better ROI with automated messaging campaigns –
personalised broadcast, coupons and interactive games.



SALES CONVERSION

Break through online and offline barriers, and reach your customers anytime,
anywhere by leveraging WhatsApp or LINE. Track real-time statistics and measure
revenue contribution from each salespersons or shops.

SOCIAL CDP

Deliver automated customer journeys by mapping social identities and building
360° customer profiles. Trigger personalised WhatsApp messages based on the
purchase behaviour.


Book a Demo

Media Coverage



Loved by


EU YAN SANG



Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver
the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has
increased by 10 times.

– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited

View More



LUKFOOK JEWELLERY



Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert
online customers’ enquiries to its jewellery consultants via WhatsApp Business,
delivering a seamless and personalised shopping experience with warmth.

– Candy Tsui, Marketing Director of Lukfook Holdings

View More



KIDSLAND



Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide
personalised service, and earned $600k revenue in 2 weeks.

– Ching Yiu Lee, Chairman and CEO of Kidsland

View More



DCH MOTORS



The effectiveness of WhatsApp Broadcast messages is impressive, with an open
rate as high as 80% and a click rate of 10%!

– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors

View More



VITA GREEN



Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide
customer base, achieving an impressive click-through rate (CTR) of up to 50%.

– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green

View More



SA SA



Thanks to its strategic deployment of Chat Commerce when the epidemic broke out,
Sa Sa has stood out in a rapidly changing and highly competitive business
environment, leading to 400% YoY growth in website sales!

– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited

View More



BENEFIT COSMETICS



The highly sought-after Brow & Lip Wax Service is now available for online
reservation through the official website as well as messaging apps, which has
resulted in a significant increase in the booking rate by 30%!

– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong

View More



TIMBERLAND



With Omnichat, Timberland successfully directs online visitors to salespeople at
physical stores and reach a 7x conversion rate.

– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)

View More



FILA



Leveraging the power of WhatsApp, FILA pushed on its digital transformation
strategy by adopting Omnichat’s chat commerce solutions to deliver a complete
and multi-faceted shopping experience, and its website conversion jumped by 3.5
times.

– Matthew Tam, eCommerce Manager of FILA

View More



OSIM



OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving
omni-channel retailing and 30% of conversion rate.

– Regina Ip, Marketing Manager of OSIM

View More



EU YAN SANG



Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver
the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has
increased by 10 times.

– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited

View More



LUKFOOK JEWELLERY



Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert
online customers’ enquiries to its jewellery consultants via WhatsApp Business,
delivering a seamless and personalised shopping experience with warmth.

– Candy Tsui, Marketing Director of Lukfook Holdings

View More



KIDSLAND



Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide
personalised service, and earned $600k revenue in 2 weeks.

– Ching Yiu Lee, Chairman and CEO of Kidsland

View More



DCH MOTORS



The effectiveness of WhatsApp Broadcast messages is impressive, with an open
rate as high as 80% and a click rate of 10%!

– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors

View More



VITA GREEN



Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide
customer base, achieving an impressive click-through rate (CTR) of up to 50%.

– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green

View More



SA SA



Thanks to its strategic deployment of Chat Commerce when the epidemic broke out,
Sa Sa has stood out in a rapidly changing and highly competitive business
environment, leading to 400% YoY growth in website sales!

– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited

View More



Book a Demo

Please fill out the form and we will be in touch shortly.
1-on-1 consultation


Tailor-made solutions


Successful use cases
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Contact Number
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Company Website
How can our team help?
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Other Requirements
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Complete Ecosystem for Omnichannel Conversational Commerce 

Official Partners




Supports  eCommerce & CRM Integration

Awards



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1-on-1 consulation


Tailor-made solutions


Successful use cases
Book a Demo
Customer Service

Omnichannel CS
Chatbot
CS support via APP
Customer Survey
Saved Replies

Marketing

Abandoned Cart Recovery
Broadcast
Wesbite Remarketing
Coupons
Interactive Games

OMO Sales

Sales Performance Tracking
Store Management
Roster Management
Keyword auto-assign

Features

WhatsApp Business API
Facebook Messenger
Instagram
LINE
Social CDP

Pricing
Success Stories
Events
User Manual
About Us
Download App



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