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An official website of the United States government

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 * Our mission
 * How we work
 * Projects
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USING DESIGN AND TECHNOLOGY TO DELIVER BETTER SERVICES TO THE AMERICAN PEOPLE

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WE’RE SOLVING BIG PROBLEMS

Millions of people use federal government services every day. Veterans apply for
health care. Immigrants apply for naturalization. Too often, outdated tools and
complex systems make these interactions cumbersome and frustrating.

To improve these services, USDS hires mission-driven professionals into
term-limited ‘tours of civic service.’ By working alongside civil servants, they
help address some of the most critical needs.

Learn about our mission


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DELIVERING A BETTER GOVERNMENT EXPERIENCE

Our small, highly empowered teams use their expertise to develop human-centered
solutions to the federal government’s most pressing technical challenges.
Explore a few of our projects.

See all projects
 * Internal Revenue Service
   
   
   FILING TAXES FOR FREE WITH IRS’ DIRECT FILE
   
   USDS partnered with the IRS to deliver the IRS Direct File Pilot, a free way
   for eligible people to file their taxes for free, directly with the IRS.
   
   Learn more

 * Social Security Administration
   
   
   CONTINUOUSLY IMPROVING SSA.GOV
   
   The Social Security Administration is building on the momentum from their
   partnership with the U.S. Digital Service by implementing iterative research,
   best practices, and a data-informed approach to ensure the website is usable
   and useful.
   
   Learn more

 * Centers for Disease Control and Prevention
   
   
   PREPARING FOR THE NEXT PANDEMIC WHILE BUILDING TECH FOR COVID-19
   
   We worked with the Centers for Disease Control and Prevention to quickly
   create and scale technology programs that digitize and share infectious
   disease test results in real-time.
   
   Learn more

 * Health and Human Services
   
   
   MODERNIZING THE CHILD CARE APPLICATION PROCESS
   
   USDS partnered with ACF’s policy and subject matter experts to create a Model
   Child Care Assistance Application and eligibility verification practices that
   met federal guidelines and demonstrated the “art of what’s possible.
   
   Learn more

 * Cross-agency
   
   
   OPTIMIZING BENEFITS FOR FAMILIES
   
   Working alongside The Department of Treasury and the White House, we built
   ChildTaxCredit.gov to educate families about the expanded Earned Income
   Credit and Child Tax Credit. The USDS team relied on in-depth research to
   create a site that is accessible, easy-to-read, and provides resources to
   find free tax services.
   
   Learn more

 * Cross-agency
   
   
   CHANGING HOW THE GOVERNMENT HIRES TECHNICAL TALENT
   
   We helped develop a process that allows HR to leverage subject matter experts
   to evaluate candidates for specialized roles. The result restores fair and
   open access for all applicants, shortens the hiring timeline, and ensures
   applicants are truly qualified.
   
   Learn more

 * Veterans Affairs
   
   
   SIMPLIFYING VETERAN‑FACING SERVICES THROUGH VA.GOV
   
   Each month, over 10 million people attempt to access the digital tools and
   content at the Department of Veterans Affairs (VA) and have historically
   struggled to find what they’re looking for. Digital modernization efforts
   needed to focus on improving the user experience.
   
   Learn more

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USDS IN THE NEWS

See more news
 * USDS head Mina Hsiang wants Big Tech’s best minds to help fix the government
 * Supplying baby's needs: Newborn kits alleviating stress for parents
 * Trump squeezed America's geek squad. Biden built it back stronger
 * Mina Hsiang helped save Healthcare.gov a decade ago. Today she’s rewriting
   the government tech playbook
 * The White House’s tech team, 10 years after HealthCare.gov
 * DC’s 2023 Tech Titans
 * This little-known program has played a central role in the U.S. government's
   coronavirus response
 * How tech workers in the government could make everyone’s life easier: ‘Get
   rid of the paper’
 * How a Star Wars crab became a Federal agency’s Twitter avatar
 * This simple technological fix helped veterans get health benefits
 * Uncle Sam wants you to join the United States Digital Service
 * Tech-starved government seeks industry’s best, brightest

See more news

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WE ARE A COMMUNITY

When you join USDS you become part of a vibrant, supportive group of humans.
Check out our social media channels to see more USDS moments.

 * Instagram
 * X-Twitter
 * Medium
 * Linked in

We need you.

Let’s help millions of people together.

Apply now


ABOUT USDS

 * Contact us
 * 2024 Impact Report
 * Diversity & Inclusion Report
 * Press sheet [PDF, 2 pages]
 * Hiring FAQ


RESOURCES

 * Digital Services Playbook
 * Discovery Sprint Guide
 * TechFAR Hub
 * U.S. Web Design System


FOLLOW US

 * Instagram
 * X-Twitter
 * Medium
 * Linked in

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