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Text Content

SUPPORT CENTRE






FLEXIBLE BOOKING CONDITIONS (4)

 * What happens if I can no longer travel?
 * Will you provide a refund if my trip is cancelled?
 * Can I transfer my trip free of charge?
 * Will Explore tell me if government travel advice changes?


COVID-19 TRAVEL QUERIES (4)

 * What are the entry requirements for my tour?
 * What's your COVID vaccination policy?
 * Do you recommend any particular testing providers in the UK should I need to
   test before I travel?
 * What are the latest travel alerts


PRE-DEPARTURE INFORMATION (12)

 * How do I make a payment?
 * Who do you recommend for travel insurance?
 * My Customer Gateway link is not working. What should I do?
 * Can I add extra nights before or after my tour?
 * Can I book an airport transfer?

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LAST MINUTE GETAWAYS (2)

 * Show me trips leaving in the next 3 months
 * Where can I find your latest offers?


OTHER FREQUENTLY ASKED QUESTIONS (16)

 * 2022 Arctic bookings
 * What’s the benefit of booking with you rather than arranging the holiday
   myself?
 * How do I book connecting travel?
 * What is included in the trip cost?
 * Is my departure guaranteed?

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TOUR RELATED (22)

 * How difficult are Explore Cycling tours?
 * How old are children on family adventure holidays?
 * How difficult are our Walking tours?
 * How does a small group walking holiday work?
 * Are Explore Family adventures suitable for single parent families?

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BROWSE BY TOPIC

 * Flexible Booking Conditions
 * COVID-19 Travel Queries
 * Pre-departure Information
 * Last Minute Getaways
 * Other frequently asked questions
 * Tour Related

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