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</form>Text Content
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"transcript": "\nHi. Thank you so much for calling Nike. This is Allison. How can I help you today? Hey.\n\nI was supposed to receive a shoe order last Tuesday, and it's now Wednesday, a week later. So, like, what's going on? Oh, okay. I see. Could I have your order number, please?\n\nYeah. It's 905933 679. Okay. Thank you so much for that. Okay.\n\nI apologize. It looks like your order there's been some inclement weather in, like, the Midwest, especially in the north, and your package got stuck at a facility in Wyoming because of that. But it looks like it's cleared since, and the package should be moved to New Jersey, and should be at your home address in 4 days, so it it should be arriving on Saturday. So it'll be arriving almost 2 weeks late instead of a week and a half late. Yeah.\n\nI I'm I'm really sorry about that. I can see here that, you know, you you're a long time customer with us, and, you know, you've placed a lot of orders. So if it's okay with you, on your next order that you placed through our website, because we messed up this time, I'd like to offer you a 40% discount on your next purchase with us. Yeah. I mean, that sounds good to me.\n\nOkay. That's good. Okay. Great. Okay.\n\nYour, yeah, your shoes should be there on Saturday, this coming Saturday. Is there anything else I can help you with at this time? No. Thank you. Okay.\n\nGreat. And I added the discount to your account, so it should populate shortly. Thanks. Thank you. Bye.",
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Try your audio files
TranscriptionModel: Nova-2
[Speaker 0]: Hi. Thank you so much for calling Nike. This is Allison. How can I
help you today? timestamp: 1.83-6.33
[Speaker 1]: Hey. I was supposed to receive a shoe order last Tuesday, and it's
now Wednesday, a week later. So, like, what's going on? timestamp: 7.25-22.16
[Speaker 0]: Oh, okay. I see. Could I have your order number, please? timestamp:
22.16-26.93
[Speaker 1]: Yeah. It's 905933 679. timestamp: 27.55-28.77
[Speaker 0]: Okay. Thank you so much for that. Okay. I apologize. timestamp:
32.46-41.89
[Speaker 0]: It looks like your order there's been some inclement weather in,
like, the Midwest especially in the north. And your package got stuck at a
facility in Wyoming because of that. But it looks like it's cleared since, and
the package should be moved to New Jersey. It should be at your home address in
4 days. So it it should be arriving on Saturday. timestamp: 42.35-71.70
[Speaker 1]: So it'll be arriving almost 2 weeks late instead of a week and a
half late. timestamp: 72.8-77.85
[Speaker 0]: Yeah. I I'm I'm really sorry about that. I can see here that you
know, you you're a long time customer with us, and, you know, you've placed a
lot of orders. So if it's okay with you, on your next order that you placed
through our website because we messed up this time, I'd like to offer you a 40%
discount on your next purchase with us. timestamp: 77.99-101.67
[Speaker 1]: Yeah. I mean, that sounds good to me. timestamp: 103.65-106.07
[Speaker 0]: Okay. That's good. Okay. Great. Okay. timestamp: 106.21-110.84
[Speaker 0]: Your yeah. Your shoe should be there on Saturday, this coming
Saturday. Is there anything else I can help you with at this time? timestamp:
111.38-120.76
[Speaker 1]: No. Thank you. timestamp: 121.22-122.26
[Speaker 0]: Okay. Great. And I added the discount to your account, so it should
populate shortly. timestamp: 122.26-126.64
[Speaker 1]: Thanks. timestamp: 127.20-127.70
[Speaker 0]: Thank you. Bye. timestamp: 127.84-129.06
Call Center: Customer Support:
00:00
01:44
Download audio file.
Summarization
Sentiment analysis
Intent Detection
Topic detection
summarize=true
Summary: The customer calls Wham to change their payment and asks if they can
do it on the phone since their sub is about to renew. The agent takes down the
customer's information and updates their card information, including billing
address and expiration date. The call ends with the agent thanking the customer
for calling.
Transcript Hi. Thank you so much for calling Wham. My name is Ali. How can I
help you today? Hey. Just trying to change the payment info on the website.
since my sub is about to renew. I was wondering if you could do it on the phone.
Yeah. That shouldn't be a problem. Could I have your first and last name,
please? Erin Shurtz, s c h e r t z. Alright. Thank you so much, Erin. Could I
also have your phone number, please? 713-899 0745. Excellent. And I'm just going
to verify with your security question really quick, if you don't mind. What
street did you grow up on? Cypress Avenue. Okay. Excellent. Thank you so much.
And I can just go ahead and update that card info for you. So first, what is the
card number? 4708 Okay. 1209. Okay. 8732. Uh-huh. 7655. Great. And could I also
have your expiration date as well? February 2028. Great. And could I also have
your CVC on the back? 482. Okay. Thank you. And the the billing address is still
the same? Yep. Okay. Great. then you're all set. Thank you so much for calling
in.
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I’d recommend Deepgram to any B2B SaaS company that’s looking for the
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Josh Schachter
CEO, UpdateAI
As we’ve begun to roll out Deepgram to our customers, we’ve noticed the
platform’s distinct ability to quickly and accurately transcribe product and
company names.
Adam Larsen
CTO, Tethr
I have not had such a nice experience working with somebody's API in so long.
And Deepgram did that. And then I also realized, like, it's cheap as hell.
Wes Bos
Dev Influencer, Syntax Podcast
Not only is Deepgram’s technology the most advanced we found, but working with
them has been an absolute pleasure.
Craig Akal
Co-founder/Director, Elerian AI
I’d recommend Deepgram to any B2B SaaS company that’s looking for the
best-in-breed transcription and customer service and customer success.
Josh Schachter
CEO, UpdateAI
As we’ve begun to roll out Deepgram to our customers, we’ve noticed the
platform’s distinct ability to quickly and accurately transcribe product and
company names.
Adam Larsen
CTO, Tethr
I have not had such a nice experience working with somebody's API in so long.
And Deepgram did that. And then I also realized, like, it's cheap as hell.
Wes Bos
Dev Influencer, Syntax Podcast
Not only is Deepgram’s technology the most advanced we found, but working with
them has been an absolute pleasure.
Craig Akal
Co-founder/Director, Elerian AI
I’d recommend Deepgram to any B2B SaaS company that’s looking for the
best-in-breed transcription and customer service and customer success.
Josh Schachter
CEO, UpdateAI
As we’ve begun to roll out Deepgram to our customers, we’ve noticed the
platform’s distinct ability to quickly and accurately transcribe product and
company names.
Adam Larsen
CTO, Tethr
I have not had such a nice experience working with somebody's API in so long.
And Deepgram did that. And then I also realized, like, it's cheap as hell.
Wes Bos
Dev Influencer, Syntax Podcast
Not only is Deepgram’s technology the most advanced we found, but working with
them has been an absolute pleasure.
Craig Akal
Co-founder/Director, Elerian AI
The quality of your transcript determines the quality of the information you can
extract from its text. Having a customized speech model literally pays dividends
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Co-founder, Vapi
IT teams love Deepgram’s speed and accuracy, while tech teams appreciate how the
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helps with the total cost of ownership.
Pete Ellis
CPO, Red Box
The quality of your transcript determines the quality of the information you can
extract from its text. Having a customized speech model literally pays dividends
on all natural language processing that happens downstream.
Scott Hoch
Head of Data, Revenue.io
Deepgram showed me less than 200ms latency today. That's the fastest
text-to-speech I’ve ever seen. And, our customers would be more than satisfied
with the conversation quality.
Jordan Dearsley
Co-founder, Vapi
IT teams love Deepgram’s speed and accuracy, while tech teams appreciate how the
platform doesn’t use the same open-source space that other vendors do, which
helps with the total cost of ownership.
Pete Ellis
CPO, Red Box
The quality of your transcript determines the quality of the information you can
extract from its text. Having a customized speech model literally pays dividends
on all natural language processing that happens downstream.
Scott Hoch
Head of Data, Revenue.io
Deepgram showed me less than 200ms latency today. That's the fastest
text-to-speech I’ve ever seen. And, our customers would be more than satisfied
with the conversation quality.
Jordan Dearsley
Co-founder, Vapi
IT teams love Deepgram’s speed and accuracy, while tech teams appreciate how the
platform doesn’t use the same open-source space that other vendors do, which
helps with the total cost of ownership.
Pete Ellis
CPO, Red Box
The quality of your transcript determines the quality of the information you can
extract from its text. Having a customized speech model literally pays dividends
on all natural language processing that happens downstream.
Scott Hoch
Head of Data, Revenue.io
Deepgram showed me less than 200ms latency today. That's the fastest
text-to-speech I’ve ever seen. And, our customers would be more than satisfied
with the conversation quality.
Jordan Dearsley
Co-founder, Vapi
IT teams love Deepgram’s speed and accuracy, while tech teams appreciate how the
platform doesn’t use the same open-source space that other vendors do, which
helps with the total cost of ownership.
Pete Ellis
CPO, Red Box
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