www.customerperspectives.com Open in urlscan Pro
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Form analysis
2 forms found in the DOM

GET https://www.customerperspectives.com/

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POST https://www.customerperspectives.com/

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</form>

Text Content

 * CX Improvement Solutions
   * Why Use Us
   * Why Mystery Shop?
   * Bank Mystery Shopping Testimonials
   * Retail Mystery Shopping Testimonials
 * About Us
 * Services
   * Mystery Shopping
   * Performance Evaluations
   * Surveys
   * Reputation Management
   * Audits
   * Smart Shop
   * Comment Cards
 * Become a Shopper
   * Secret Shopper Information
   * Shopper Registration
   * Shopper Testimonials
 * Contact Us
 * Blog

Select Page
 * CX Improvement Solutions
   * Why Use Us
   * Why Mystery Shop?
   * Bank Mystery Shopping Testimonials
   * Retail Mystery Shopping Testimonials
 * About Us
 * Services
   * Mystery Shopping
   * Performance Evaluations
   * Surveys
   * Reputation Management
   * Audits
   * Smart Shop
   * Comment Cards
 * Become a Shopper
   * Secret Shopper Information
   * Shopper Registration
   * Shopper Testimonials
 * Contact Us
 * Blog




INVESTING IN OUR MYSTERY SHOPPING SERVICE CAN IMPROVE YOUR BOTTOM LINE

Contact Us


CUSTOMER EXPERIENCE IMPROVEMENT BRINGS CUSTOMERS BACK

Contact Us


GOOD CUSTOMER SERVICE AND BANKING BUSINESS GROWTH ARE INEXTRICABLY LINKED

Contact Us
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TAKE YOUR BUSINESS TO THE NEXT LEVEL

Improve your customer service!

Get Started Today


IMPROVING CUSTOMER SERVICE


WITH CUSTOMER PERSPECTIVES



The customer service your employees provide has a great impact on the engagement
and loyalty of your customers. But how do you know when there’s room for
improvement?

That’s where Customer Perspectives, a division of Jancyn, can help, letting you
see where your company is delivering first class service and where there are
opportunities for improvement. Not only does this process benefit your customers
but can also improve employee morale while contributing to the bottom line.


SEE SERVICE FROM


YOUR CUSTOMERS’ PERSPECTIVE


We help you:
 * Uncover your specific customer service issues
 * Measure your training effectiveness and pinpoint training needs
 * Identify your exemplary employees
 * Target individual manager effectiveness
 * Analyze real world interaction with your employees




WHY NOT START TODAY?

“Marlborough Savings Bank has been using Customer Perspectives’ mystery shops
for nearly a decade and they have become an integral part of our strategic
plan.” Marlborough Savings Bank
Call us today


WHY NOT START TODAY?

“Customer Perspectives has been a partner of Bob’s helping to evaluate, assess
and address our customer service and sales practices for the last 9 years…One of
the most valuable components Customer Perspectives possesses is the ability and
willingness to react quickly to our ever changing needs.’ Bob’s Furniture.
Call us today


OUR SERVICES


OUT-SERVICE THE COMPETITION


In today’s competitive landscape, it is more important than ever to offer top
notch customer service. The best way to enhance your customers’ experience is to
view your company’s service through your customers’ eyes, and get the actionable
feedback that helps you improve customer satisfaction. Mystery shopping
(sometimes referred to as Secret Shopping) services from Customer Perspectives
are a proven way to gain a clear, unbiased view of your employees’ interaction
with your customers.



This short American Express Open Forum video features Customer Perspectives’
owner Judi Hess explaining how mystery shopping works to gain customer insight
for a business in Connecticut and shows what kind of valuable feedback is
available from Customer Perspectives and how that feedback can be used in
improving customer service and the overall customer experience.




OUR SERVICES


WHY CHOOSE CUSTOMER PERSPECTIVES?


 * A Charter member of the Mystery Shopping Professionals Association of North
   America, Customer Perspectives™ is one of the original mystery shopping
   companies, serving businesses across the U.S. since 1987.
 * Extensive experience improving customer service in many verticals including
   retail, healthcare, and banking / financial services.
 * Customized services to meet each client’s needs and goals.
   Responsive customer service, easy-to-use reporting and a 100% satisfaction
   money-back guarantee.


GET IN TOUCH

Name

Email Address

Phone Number

Company Name

Message

1 + 13 =

send

875-A Island Drive, P.O. Box 285
Alameda, CA 94502

800-339-2861

info@customerperspectives.com

 * Home
 * CX Improvement Solutions
 * Why Use Us
 * Why Mystery Shop?
 * Bank Mystery Shopping Testimonials
 * Retail Mystery Shopping Testimonials

 * About Us
 * Mystery Shopping
 * Performance Evaluations
 * Surveys
 * Audits
 * Smart Shop
 * Comment Cards

 * Reputation Management
 * Become a Shopper
 * Secret Shopper Information
 * Shopper Testimonials
 * Shopper Registration
 * Blog
 * Contact Us


FOLLOW US ON

   
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